Protocolo Familiar LOVE

STORE
El Protocolo Familiar LOVE STORE es esencial para establecer pautas claras y
sostenibles que guíen la gestión del negocio, consolidando los valores
arraigados en la historia familiar Huancas. Desde su inicio en 2017, la familia
Huancas ha demostrado su compromiso con el progreso y la calidad,
superando los desafíos iniciales al abrir la pequeña floristería con detalles
artificiales.

by Cielo C
Importance of the Family Protocol
The Family Protocol of LOVE STORE florist establishes crucial guidelines for decision-making and business
management. It addresses aspects such as prevention of family conflicts, professionalization of
management, succession planning, and preservation of the unique culinary identity.
A First-Generation Family Business
LOVE STORE florist is a first-generation family business founded by Mrs. Nelly Carina Huancas Córdova and her
daughter Anggie Díaz Huancas. Their entrepreneurial journey began in 2017 in the city of Chiclayo, offering
small personalized floral arrangements. Despite the challenges, the Huancas family remained resilient and
made the inspiring decision to replace artificial flowers with natural ones, resulting in business success.
Transitioning from a Family
Business
LOVE STORE florist could transition from being a family business if there are
no interested or trained successors to continue the business or if an
opportunity for partnership or acquisition arises with a larger company.
Family Members' Interests
and Skills
It is crucial to consider whether family members have an interest and the
skills to efficiently manage the business.
Family Committee
Create a committee for
addressing relevant issues,
making collaborative decisions,
and strengthening cooperation
among family members in
managing the business.
Workplace Ethics
Establish ethical standards
promoting mutual courtesy,
effective communication, and a
discrimination-free
environment for all employees.
Compensation
Guidelines
Implement a fair and
competitive compensation
system, including market-
aligned salaries and
performance-based bonuses.
1 Punctuality Policy

All family members and employees must arrive on time at the florist to start daily tasks.

2 Dress Code Policy

An appropriate dress code is established for all employees to reflect the image of the
flower shop.

3 Hygiene Policy

Cleaning and disinfection procedures are established to ensure consumer safety and
cleanliness of the tools used for trimming flowers.
Commitment to Excellence
Honesty & Transparency
Practice honesty in every
business transaction and maintain
high ethical standards in all
relationships with customers,
suppliers, and employees.
Product Quality
Commitment to offering high-
quality floral arrangements using
fresh, natural, locally sourced
flowers like orchids and lilies.
Environmental
Sustainability
Adopt sustainable approaches
like energy efficiency, waste
minimization, and promoting
recycling practices.
Employee Engagement and Development
Communication Mechanism
Establish effective communication
channels for employees to express
concerns, suggest ideas, or report issues.
1 Supervision Mechanism
A designated family member or manager
oversees policy compliance and provides
2 feedback to employees.
3 Training Mechanism
Provide continuous training to improve
customer service skills, flower
arrangement, and overall flower shop
management.