Fix Outlook connection problems for Microsoft 365 account Article + 07/22/2022 + Applies to: Exchange Online If you're using Outlook to access your Microsoft 365 email account or another Exchange- based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible. © Note If you're looking for help with Outlook.com, check Get help with Outlook.com If you're looking for help with Outlook for Mac, check Outlook for Mac Help Let us fix your Outlook connection problems for you We can diagnose and fix several common Outlook connectivity issues for you. If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section. SMe Letus fix your issue Qe Need more help? ATR support and Recovery Assistant for Contact support for business products - Microsoft 365 Admin Help Fix software update and profile issues Out-of- date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Microsoft 365. Common Outlook fixes 2 Run If your Outlook client software or Windows operating system software is out of Windows date, you might have problems sending and receiving email. Run Windows Update Update to make sure that you have the latest updates for Outlook and otherdesktop applications for Microsoft 365. For Windows Update instructions, see ‘Windows Update: FAQ Runa There are Microsoft diagnostics that you can run to troubleshoot connectivity Microsoft _ issues. The diagnostics perform automated checks to detect issues and provide 365 possible solutions to fix them. Select Run Tests: Outlook User Connectivity to Diagno: download and run the diagnostic. This feature requires a Microsoft 365 administrator account. This feature isn't available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany. [un re uk ue commer | © Check for Admin only: If more than one person in your organization is experiencing email service issues problems in Microsoft 365, it could be due to a problem with the service. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. Feedback Was this page helpful? Provide product feedback