Troubleshooting issues Sophos Home Help > Troubleshooting issues Q Search Troubleshooting Sophos Home detections How to submit samples of suspicious files/ false positives to Sophos Browser Hijackers - Information and Removal process Manual malware cleanup on a Mac computer Sophos Home blocks access to specific websites Managing PUA detected Alerts in the Sophos Home Dashboard Managing PUA detected Alerts in Sophos Home See all 11 articles Resolving Technical Issues ® Failed to Delete Cookies After Scan @ ChatScans are too fast when Time Machine is enabled How to temporarily disable Sophos Home to troubleshoot issues Sophos Home for MacOS shows that this device is vulnerable Disabling Tamper Protection when the Sophos Home user interface is not available. - Advanced Users Sophos Home dashboard messages See all 15 articles Known conflicts @ Sophos Home Known Issues mac0S - Unable to connect to public Wi-Fi Windows - "System Restore did not complete successfully” message appears when Sophos Home installed. Sophos XG Firewall web console is inaccessible via Safari when Sophos Home is installed Turn off AMSI logging to resolve compatibility issues Keyboard that uses ALPS driver has stopped working after installing Sophos Home Contacting support / Gathering logs @ Contacting Sophos Home Support @ Collecting logs for support analysis using SDU @®Tips for using Sofia - Sophos Home's Virtual AssistantI've contacted support but have not received email responses Locating the Sophos Home version End of Support for older Mac versions See all 10 articles Free Trial Company Support Business Solutions Security Center Affiliates Stay Connected ©1997-2022 Sophos Ltd. Allrights reserved.Legal Privacy Cookies