PRODUCTS (HTTPS./WWW.SOPHOS.COM/EN-US/PRODUCTS) SOLUTIONS. (canst soba or) (ATTPS:/WWW-SOPHOS.COM/EN-US/SOLUTIONS) PARTNERS (HTTPS./WWW.SOPHOS.COM/EN- US/PARTNERS) COMPANY (HIB: {OPHUS.CUM/EN=US/COMPANY) Search Q Lay OMe (/SUPPORT/S/) Sophos Firewall: Appliance crashes, restarts, or is non-responsive 16, 202_ a people found this atictehelptut Issue “This article provides bas epsto troubleshoot «Sophos Firewall hat erashes, suddenly restarts ors non-responsive Product and Environment Prerequisite {et the following information and sane them o Sophos Support + wattime date sue occur? Accuracy at up 9a minute wal bea great help + Watisthe symptom cbservedithoissusis elated othe crash of Sephos Firewall? © Atethe Sophos Frawal power and por sumed on? + How traqvontt does the issue happen? ‘+ Did thelesue occur afters backup restoration. trmuara upgrade, ora spect configuration change? Gets felowing information fth issue happoned aftr firmware upgrade: = Tocontguratien that wa ater the femme upgrade + Fira configuration + tftumeson.thehigh avabity () design an the IP adress soho «© ts itusing ev onlyor both IPvanaivs? © te frewal acoeertion tumadon? © IeSSL/TLSinscection dec © Ibitusing Web Prtoction ae = teitusing Ps? © eitusings etero-ste PN? «© tbitusinganSD-WAN poly outa? © Dexa ofthe LAG ridge, and RED intertaces ie? mil Protection? ‘pnes Support might get mors information aside from the things sted above Resolution os flows to wrk round this issue 2. Upgrade the Sophos Firewall mara tothe lates version, 2.Connestto the SSH termmaland go to Dee Console. 2 Tumatfewall acceleration by cunning ta allowing commands: Pless en observation te Sophos Suppor forfurthar analyse anda permanent elution for A.systen firewsll-acceleration disable4 signin to Sophos Frowa 5.Goto PROTECT anstum, 3 totowng + possio le, SSL/TLS engin in RLS and alee hosts sonhos com/nso/sonhns-{ral/alest/nla/en-us/wsthelp/onkneheln/ndsxotm? contoallD=T SngonctonRleMansige] > SSL/TLS Inept ules > SSL/TLS spection setines > Aevenoedsatngs an cox Sev, + ltnotin se, advanced teat protection in ano tne frcacton (ts: /4oes.sophos.com /nsq/sophos-trew/Latst/hupfen= s/nebhelponlinehelp/ndexntm2eentxtID=AIPSatings) and olek ARI. 6.60 toCONAGURE and dos follows: + Stop Artimus ona PS lo System sevice starnSeviee] > Series. in VEN> sac connections ias:/dacs.sanhos com /nep/soohos-Srewal/atest/heb/en- /sheo/oninhela/ex htmPeantexID-IPSECG-ountanagel if roti use Gattingtnacorsclelee ps [022 shes. com/nse /soghas-ewal/atest/elp/on-s/webhelp/annehelp/index tm? Ifthe issu persists even ata applng the workaround configure a serial consle legging ta have mor insights once thelssus happens again rash or estarshanpene Defoe Sophos Firewallean recordin the logis. However most cases, tan bee ialeaneae, Connact your plop othe seralconsol port ofthe apoinee 2. Moka sure tha yout apap das net gato sleep orhibernate Open PUTTY and connect tthe serial consol pr. 4 ross Enter ete: Purr shows readable tet ifthe connection tothe serial console is working 6. Configure ne folowing in Cheng Sattings > Session > Lagnirg + Select Prirtabe cutout tor putty. 10g asthe fl name + SolectaMeysepperdtatheerccfit+ Solot Fushegflefequenty so thatthe apoticaton wes logs int the fle more frequently 7. Send Sophos Suppor the PUTTY lg fe once the Issue happens. Nate: Dobug egaing might be turned off by Sophes Support Sign up for tha Sophos Suppor otcationSanvicu tps /eanralstatussophos com/smscodevartcation) to receiv proactive SHS alas for Sophos products and Sopnos Central serves. Was this useful? ‘Wanttoeeve us some feaock? Please vst the Product Documentation Feedback (nies commu sophos com/iraduct-docymertaton//feesbacs) RELATED ARTICLES. ‘Seohos UM Conran SG apliance ram UTM 0 to SFOS (/suppot/s/atele/KS-D000362H) onx ‘SoohosFrewat Raptr apace (/upport/s/artiee/B-000038685) om known pues tist for Sophos Prosuets[/support//articl/KS-000036055) oansex ‘SeohosFrenat License ans ater MA /suppor/s/atle/K8-000036825) oun Soahos Foust Distr recover (/suppet//rtil/KB-000090527) ox Quick Links ‘Support Downloads sample submissions 7 Sophos community ‘Sophos Labs Sophos Trust Center [B)_Support Portal User Guide Twitter Support |© 1997-2029 Sophos td Al Rights Reserved thos /rewnsaphos.com/enus/iegal) Py tps/mw.sophos.com/en-uslega/sophos~ Cook» hips: fiwwwsophos.com/en-us/tgal/ookie- ‘0up-pivacy-natie) Information)