District Meeting Jan 2024

Always On Sale
– SM’s check selected SKU’s qty, allocate to TGO & SVL
– Add more SKU’s (past last 1 year), check availability by Diff PI
– Uplift Collateral (Always on sale, design & concept)
– Merch arrangement for Bazar, ask review (supporting tools & lay out
visual)
– Promotion video Customer POV (purpose, SR, complementary
feedback, for here)

CSR Activity
– Suggested the activity deadline on January 2024
– District target activity: 5 activity/year
– KRW Plan: Karangpawitan CFD (Sun, 21 January 24). Max 2hc per
store (SM - PT Half shift)
– BDG Plan: foundation, TBC
– CSR objective: Starbucks re-branding

VIA Peppermint Mocha Promotion

– Stock allocation
– Design VIA peppermint mocha promo collateral
– Good visual arrangement
– Print round-collateral

For-here Initiative
– Make sure dishwasher machine is running properly to make sure ops
standard
– Reach for-here target 45%
– Make sure BYOT trx set on for-here trx
– Build customer trust by for-here ware condition

Promotion interview system

– Interview by online/offline (one-by-one)
– Set rank system
– List SSV promotion question
– Beni: Handling feedback skill (Solving problem in the moment) -
Customer focus
– Kak Ros: How to uplift KPI (Business skill) - Plan (target),
Monitoring, follow-up (motivate partner)
– Kak Fika: KPI target calculation (numbering skill) - partner
understanding & case explanation
– Bang Fajar: Decision making (Solving problem in the moment) -
review the perspective & analyse the impact
– Jeihan: Describe the oportunity (partner awareness & observation
 –
skill) - on point solution
– A Opik: Give an example problem (Solving problem in the moment)
- on point solution (short-term & long-term)
– A Ega: describe barista approach & ask an example (Barista
capability & experience) - holistic understanding
– Jale: Prepare before leading shift (SSV approach) - holistic
understanding
– A Weweng: Handling customer complaint (solving problem in the
moment) - review the perspective & analyse the impact
– Bang Anto: describe PIC job desk & Their POV about good PIC
(SSV approach) - give a reason why
– Robby: How to build trust in your team (create the environment &
coaching for performance & development)
– A Idan: give an example case (mindset & common sense). Collect
an error example picture

Index
– Indicator: Top sales (ADT AT), Controllable (COGS, MO, SC, Supplies,
SOI, IPLH), Service Quality (CV CC, For-here)
– Std rate based on MBU performance trend
– Category: Excellent (8-10), Decent (5-7), Unsatisfactory (1-5)
– Will be held monthly meeting for unsatisfactory store conducted by
Feri PDMR
– MTD Jan:
– ADT: 134 (NO)
– AT: 83.430 (YES)
– COGS: 28% (NO)
– MO%: 0,7% (YES)
– Staff Cost: 12% (NO)
– Supplies: 0,4% (YES) - Check GR supplies 1 - 12 Jan 24
– SOI: 12% (YES)
– IPLH: 10,5 (YES)
– CV CC: (YES)
– For-here: (YES)

Weekly Update
– Appraisal due date 15.01.24. Hard copy send to A Idan. It doesn’t have
relation to incentive
– Improving IPLH, monitor the execution
– Keyless POS drawer converter (fully automatic). KM 72 as store pilot in
R8, observe the challenge and issue
– Bluebird voucher. Compare taxi trip scheme. Clear purpose trip
– Biznet will replace wifi.id
– R8 MPV will be held in Bandung. D11 doesn’t get accommodation. will
be held on 6 Feb 24 (TBC)
– Review Indosat LBA
– Disposal calculator
– R8 Toilet std (10min timer system, trash bin without plastic, timer with
diff sound (Beni)
– OM expectation all KPI meet target