Mohammed Faizal

Area Service Engineer

About Me

"Seasoned mechanical engineer with over 6 years of

expertise as a skilled service engineer. Proficient in
managing service dealers, adeptly handling warranty
My Contact
closures, and swiftly resolving customer complaints.
Known for meticulous attention to detail and
committed to delivering top-notch service in the realm
mfaizal8281@gmail.com of mechanical engineering."
7012465276

Kochi, Kerala
Hard Skill
Diesel Engine Diagnostics & Repair
Advanced Mechanical Engineering
Aptitude
Comprehensive Engine Parts Expertise
Communication skills for effectively
addressing client concerns
Client relationship management skills
Dealer Management
Proficient in Oracle Siebel for Data
Management and Day-to-Day
Operational Activities
Professional Experience
Kirlosker Oil Engines Limited
Area Service Engineer October 2021 – Present
Key responsibilities:
Critical Complaint Resolution for Engines and Gensets On-Site
Strategic Development of Kirloskar Authorized Service Dealers by
Performance Analysis, Mentorship, and Regular Dealer Office
Visits for Data Analysis and Growth Enhancement
Dedicated Customer Relations: Ensuring Satisfaction, Retention,
and Handling Concerns
Management of Annual Maintenance Contract (AMC) Clients
with Regular Monthly Meetings
Sustaining Strong Relationships and Providing Support as per
Kirloskar Original Equipment Manufacturer (OEM) Standards

Soft Skill
Customer Relation Executive Nov 2019 – Sep 2021
Observation
Decision making Key responsibilities:
Communication Boosted Customer Retention via Service Dealerships through
Attention to detail Strategic AMC Purchases
Developed Campaigns and Initiatives to Enhance Secondary
Education Background Parts Sales and Amplify Service Dealer Revenue
Advised Service Dealers on Optimizing Material Procurement from
the Company to Bolster Billing, Aligned with Secondary Parts
MG University Sales
B.Tech Mechanical Engineering Oversaw Kirloskar AMC Customer Meetings, Ensuring Completion
of Data and Billing Requirements
Completed in 2016

Achievements Junior Service Engineer June 2017– Oct 2019

Key responsibilities:
Underwent Extensive 2-Month Training in Pune Focused on Engine
2020 Troubleshooting Techniques During Onboarding
Deputed to Goa initially for 9 months, expanded responsibilities to
Bandhan Champion oversee 4 additional districts in Maharashtra. Developed
(Customer Retention Award) comprehensive skills in troubleshooting, prioritizing customer

Languages satisfaction and retention, analyzing dealership data, and

offering growth suggestions.
Relocated to Kerala in December 2018, transitioning expertise to
the region's operational needs.
English (Professional Proficiency)
Hindi (Professional Proficiency)
Malayalam (Mother tongue)