Toeic Nâng Cao 2022

LESSON 27: PART 6, PART 7
PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of
each text. Four answer choices for each question are given below the text. Select the best
answer to complete the text. Then mark the letter (A), (B), C), or (D) on your answer sheet.
Questions 131-134 refer to the following memo.

To: All Staff From: Naomi Mizell, Office Manager Subject: Eugene Pippen
Hello Everyone,
As I discussed briefly in last week's staff meeting, Eugene Pippen, the company's public
relations director, has resigned from his role here at Virginia Consulting, Mr. Pippen has
decided to ------ (131) a position with a major investment group, Haymond Investments
This job will allow Mr. Pippen to plan publicity campaigns on a larger scale. -----(132).
Therefore, this is an excellent opportunity for him both professionally and personally. -----
(133), we are sincerely disappointed to lose him as an employee.
Mr. Pippen's final day of work will be Wednesday, March 18. On that day, we will hold a
small ceremony in the main conference room ---- (134) his many years of service. It will begin
at 4 P.M., and everyone is welcome to attend.
Cheers,
Naomi Mizell
1
131. 133.
(A) indicate (A) Otherwise
(B) advise (B) Even so
(C) promote (C) Besides
(D) accept (D) Similarly
132. 134.
(A) This new role at Haymond Investments is a (A) to recognize
perfect fit. (B) is recognizing
(B) However, we are excited to see what he will do (C) would recognize
next. (D) has recognized
(C) Mr. Pippen's replacement has not yet been
announced.
(D) It will also require less travel away from his
family.
2
Questions 135-138 refer to the following e-mail.
To: All staff <staff@headley.com>

From: Doris Edwards <purchasing@headley.com>
Date: September 9
Subject: Supply orders
Dear All,
As of Monday next week, changes are being made to the supply ordering process. Copies
of all supply orders for stationery are ----- (135) forwarded to the purchasing department but
should now be sent to your department head for approval instead.
For managers, we ask that you ----- (136) to the expenditures required each week and keep
a running total. ---- (137). If the new system proves to be successful, as we expect it will,
we will implement it across all purchasing sectors. Updates will be given to your team
leaders ------- (138) as they become available.
Thank you for your cooperation.
Doris Edwards
Manager, Purchasing Department
135. 137.
(A) ordinarily (A) Managers will then pass on this information to
(B) timely their teams.
(C) especially (B) This will help eliminate waste across the
(D) accurately organization.
(C) Unauthorized purchases can no longer be
processed.
(D) The purchasing department is already aware of
this change.
136. 138.
(A) remove (A) lately
(B) extend (B) later
(C) record (C) latest
(D) suspend (D) lateness
3
PART 7
Directions: In this part, you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several
questions. Select the best answer for each question and mark the letter (A), (B), (c), or (D) on
your answer sheet.
Questions 147-148 refer to the following letter.

December 1
Charlene Kurt
34 Rutherford Drive
Warren, OH 44484
Dear Ms. Kurt,
We are pleased to inform you that next January, Cornwall Publishing will start releasing
Flash, a monthly sports magazine featuring the country's athletes and tournaments. As a
valued client, you are eligible for a special subscription package. If you sign up for an annual
subscription to Flash from December 1 to December 31, we will give you a free sample issue
and a 20% discount on your subscription fee. All you need to do is fill out the enclosed
postcard and send it back to us.
To learn more about this offer, please call 555-9084. Thank you.
Sincerely
Andrea Kingston
Account Executive
Cornwall Publishing
147. What is being advertised? 148. How can Ms. Kurt respond to the offer?
(A) A monthly publication (A) By speaking with an editor
(B) A print shop (B) By returning a call from an agent
(C) A magazine stand (C) By mailing a card to a business
(D) A sports tournament (D) By leaving a message on a Web site
4
Questions 149-150 refer to the following advertisement.
Simpson's Office Supply is here to serve you!

Simpson's Office Supply is proud to introduce its new, expedited delivery option on all
orders placed within the city limits. The previous delivery guarantee of three business days
remains in effect, but overnight delivery is now available to interested parties as well. To
place an order, simply visit www.simpsonsofficesupply.com. When ordering, you can use
the six-digit code on the attached card to get 10% off your purchase.
149. Why was the information written? 150. What accompanies the flyer?
(A) To announce a new service (A) A business address
(B) To promote a short-term sale (B) A complimentary sample
(C) To introduce a new product (C) A discount code
(D) To advertise an office move (D) An order form
5
Questions 151-152 refer to the following text message chain.
ANA CRUZ 20:06

Do you know the passcode to get into the office after hours?
DYLAN REYNOLDS 20:07
Can't you just swipe your keycard to open the door?
ANA CRUZ 20:08
No, I left it at home. I don't want to drive back to get it.
ANA CRUZ 20:09
Without a keycard, I need to enter the code in the keypad to unlock the
door.
In that case, give me a minute. I wrote the code down previously
ANA CRUZ 20:12
Awesome. I'll wait for you to find it.
I got it. It's 5914. Tell me if that works.
ANA CRUZ 20:17
Yes, I'm inside. Thank you so much!
151. Why is Ms. Cruz contacting Mr. Reynolds?

(A) To request the issuing of a keycard
(B) To verify the business' operating hours
(C) To ask him to unlock the door
(D) To gain access to an office building
152. At 20:10, what does Mr. Reynolds mean when he writes, "In that case, give me a minute"?
(A) He will call Ms. Cruz back later.
(B) He needs to look up a number.
(C) He is looking for his card.
(D) He will bring Ms. Cruz paper and a pen.
6
Questions 176-180 refer to the following advertisement and e-mail
Jackson Road Arts Center

Fall Schedule
October 9 / The Royal Russian Acrobat Troupe / Main Hall

Direct from Moscow, this sensational show has been captivating audiences worldwide
with its daring stunts. Set to traditional Russian folk music, this is one of the most
eagerly anticipated performances at the center this year. Tickets £18 individual / £10
group rate
October 15 / Harp recital by Janice Franklin / Renoir Room

Hear the haunting sounds of this majestic instrument played by one of the world's most
accomplished artists. Franklin will be performing a selection of new works specifically
written for this tour by composer Gilberto Sullivano. Tickets: £15 individual / £8 group
rate
October 25 / Improvisational comedy workshop / Van Gogh Room

Taught by David Michelson, this interactive workshop will end with a free show at 7
P.M. for friends and family. Learn some of the techniques that professionals use to make
people laugh. Tickets: £25 individual / £18 group rate
October 29 / A House of III Intent/Main Hall

Get into gear for Halloween with a performance of this frightening play by Giorgi
Sirtamente. Set in 1920s France, A House of Ill Intent explores the story of a young
family whose solitary relative dies, leaving them the keys to a run-down mansion.
Tickets: £16 individual/Ell group rate
Group bookings must be for ten or more people. For more information about specific seat
assignments, upcoming events and performances, and the latest newspaper reviews,
please visit www.jacksonroadartscenter.co.uk
7
To: <tickets@jacksonroadartscenter.co.uk>
From: Roberta Williams <r.williams@grangehall.edu>
Date: September 27
Subject: Tickets
Dear Sir or Madam:

I am the school secretary for Grange Hall School. We recently purchased tickets for the harp
recital for our senior music students. At the time, we bought 15 tickets and paid full price for
them. However, I have since learned we were entitled to a group discount and the prices should
have been adjusted at the time of purchase.
Could you please get back to me to arrange sending a refund and an amended receipt? Given that
our accounts are publicly administered, we will need to have that paperwork. We can accept a
check made out to Grange Hall School for the balance.
Yours sincerely,
Roberta Williams
176. What can be inferred about Jackson 179. What problem does Ms. Williams
Road Arts Center? mention?
(A) It has multiple venues for performances. (A) She was sent tickets for the wrong show.
(B) It gives discounts to its members. (B) She needs more tickets.
(C) It is partially funded with government (C) She lost a check for a refund.
money. (D) She was overcharged.
(D) It usually sells out quickly for shows.
177. What is NOT mentioned as a feature on 180. In the e-mail, the word "given" in
the Web site? paragraph 2, line 1, is closest in meaning to
(A) Future events (A) allowed
(B) Online booking (B) presented
(C) Seat allocations (C) considering
(D) Media reviews (D) accommodating
178. When does Ms. Williams's group plan to

attend a show?
(A) October 9
(B) October 15
(C) October 25
(D) October 29
8
Questions 186-190 refer to the following brochure, Web site, and e-mail.
Great Adventure Tours

Great Adventure Tours offers four fascinating tour options throughout Eastern
Europe. Pick the tour that is best for you!
BALKAN JOURNEY $900

Get a taste of the Balkans by Length: 2 days, 1 night
visiting several historic cities.
Deposit: Full payment required
TURKEY TREK $1,140
See dozens of ancient sites Length: 3 days, 2 nights.
including the famous Trojan Horse
Deposit: $520
and Apollo Temple.
CROATIA SAILING $1,020
Enjoy a full day of leisure on a boat Length: 12 hours
sailing off the shores of Croatia Deposit: $355
Limit: (8 people)
OTTOMAN TRIP $2,270
All of the other adventures are Length: 4 days, 3 nights
combined in this one tour
Deposit: $791
9
+ www.greatadventuretours.com
BOOKING SUCCESSFUL
Congratulations, Angela Moseley, you will receive confirmation by e-mail shortly. If
you don't receive an e-mail within twenty-four hours, please contact us by e-mail at
info@greatadventuretours.com
You have booked the following:
BOOKING REFERENCE: X169TL4
DEPARTURE DATE: March 1
TOUR: Balkan Journey
PARTICIPANTS: 2
TOTAL COST: $1,800
*All payments can be refunded in full within a week of booking. After this time, you
will be charged a 15% cancellation penalty.
Please close this window to return to the previous screen.
To: <info@greatadventuretours.com>
From: Angela Moseley <angela mailme.com>
Date: January 1
Subject: Tour information
Attached: Confirmation page
Dear Customer Service Agent,

After looking through your brochure, I decided to book the Balkan Journey tour, and I
made the reservation through your Web site two days ago. However, I have yet to
receive a confirmation e-mail. I called my credit card company and verified that the
amount has been paid in full, so I'd like to check that you have my reservation on file.
Additionally, I paid the full amount for tours for two people, but my travel partner can
no longer make it. So, I would like to have the second payment back. I have included a
screenshot of the Web site confirmation page that I got at the time of booking.
Please reply using this e-mail address or the number 555-933-7458 to let me know
when the refund has been successfully processed.
Thank you very much,

Angela Moseley
10
186. What is indicated about all of the 189. What is the purpose of the e-mail?
tours? (A) To request a copy of a brochure
(A) They ask for a minimum booking (B) To confirm a payment
deposit. (C) To cancel a reservation
(B) They last for an equal amount of time. (D) To ask for an electronic receipt
(C) They each come with a tour guide.
(D) They depart from the same location.
187. Which tour restricts the number of 190. What does Ms. Moseley imply in her
participants? e-mail?
(A) Balkan Journey (A) She is eligible for full reimbursement
(B) Turkey Trek for one participant
(C) Croatia Sailing (B) She missed a cancellation deadline.
(D) Ottoman Trip (C) Her payment hasn't been processed.
(D) Her departure date has been changed.
188. When will Ms. Moseley return from

the tour?
(A) March 1
(B) March 2
(C) March 3
(D) March 4
11
PART 6
Questions 139-142 refer to the following article.
Local Jewelry Designer Shines

DANBURY HEIGHTS- Jewelry designer Carol Webster has come a long way since
making friendship bracelets out of yarn in her teen years. When she was offered a
scholarship to the Vanderbilt Institute of Arts, she couldn't-----(139) on the opportunity to
advance her skills and formally learn the art of jewelry design.
Upon completing her education, Webster started her own jewelry business. She opened a
small shop in the growing Swanson neighborhood and sold a wide range of unique
handmade jewelry, -----(140) necklaces, bracelets, and rings.
Due to the popularity of the shop, Webster decided to procure investment funds and open a
second location opposite Fenway Department Store. The shop was fully ----(141) within a
few short weeks.
“My goal is to create stunning objects that make people look and feel beautiful,” Webster
says. She also wants to continue growing her business. -----(142).
12
139. (A) look into 141. (A) operation
(B) pass up (B) operated
(C) agree with (C) operational
(D) sort out (D) operationally
140. (A) inclusion 142. (A) Webster even plans to open a third store early next
(B) includes year.
(C) including (B) Thanks to its success, she intends to pay investors back
(D) included next year.
(C) She credits her success to the training she received at
Vanderbilt.
(D) Her jewelry is expensive, but the quality is worth the
price.
Eric Schmidt
5704 E. 48th Street
Kansas City, MO 64133
Dear Customer,
Thank you for purchasing this SharpShoot 2900LS camera. SharpShoot Corporation----
(143) to creating the best possible photography experience for amateur photographers.
------(144). They also include user-friendly settings that are manually adjustable. Of
course, if you are not satisfied, simply contact us within 30 days, and you will be issued
a -----(145).This will be sent in the form of a check.
We also provide complimentary, hassle-free repairs for each camera during the first three
years. We want to ensure that you can get the most out of your purchase. Customers who
have------(146) questions should contact us at 1-800-555-5678 or by e-mail at
customerservice@sharpshoot.com
Sincerely,
Tom Hopper
Customer Service Agent
SharpShoot Corporation
13
143. 145.
(A) was committed (A) replacement
(B) is committed (B) contract
(C) would be committing (C) coupon
(D) will have committed (D) refund
144. 146.
(A) The accompanying instructions explain how to use these (A) furthers
features. (B) further
(B) Our prices are much more affordable than our competitors' (C) furthering
products. (D) furthered
(C) Our cameras come equipped with the most popular automatic
features.
(D) You don't need to be a professional to use our products.
14
PART 7
Directions: In this part, you will read a selection of texts, such as magazine and
newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by
several questions. Select the best answer for each question and mark the letter (A), (B),
(c), or (D) on your answer sheet.
Questions 153-155 refer to the following e-mail
To: Arthur Ribeiro <caribeiro@lockmail.com>

From: Mountaintop Appliances <info@mountaintopappl.com>
Date: May 3
Subject: RE: Inquiry
Dear Mr. Ribeiro,
Thank you for your inquiry regarding Mountaintop Appliances products. You mentioned
in your e-mail that you are considering buying an air purifier for your home office. We
have two high-performance products that may suit your needs. The TR-37 purifier is a
lightweight model with a compact design that is ideal for cramped spaces. On the other
hand, the CR-55 is a remote-controlled purifier, so you can access all its features with
the touch of a button. It also has nearly silent operation.
All Mountaintop Appliances come with a five-year warranty, which covers the cost of
any repairs needed due to manufacturing defects. Both models are selling for $69.99 and
can be delivered anywhere in the country within five business days for a small fee. You
can click here to be taken to our ordering page.
Thank you for your interest,
Chloe Shaw
Mountaintop Appliances
15
153. What is the purpose of the e-mail? 155. What does Ms. Shaw say about the two
(A) To explain a shipping delay products?
(B) To give advice on purchasing a device (A) They are the same price.
(C) To recommend upgrading an appliance (B) They are both energy-efficient.
(D) To confirm receipt of an order (C) They will be delivered at no charge.
(D). They are sold in retail stores.
154. What is indicated about the CR-55?

(A) It is good for small spaces.
(B) It operates quietly.
(C) it is easy to set up.
(D) It has a lightweight design.
Questions 156-157 refer to the following notice.
Spearhead College, in association with the Electrical Licensing Board (ELB), is offering a
discounted Certificate of Apprenticeship course for apprentices seeking accreditation as an
electrician with a specialty in construction,
This is a 3-semester program in electrical code, theory, installation, electronics, and
instrumentation, and it is being offered at a 20% discount to those employers who register
their apprentices before June.
Commencing in August for the fall semester, this course is only open to apprentices working
for an employer accredited by the ELB. To enroll workers for the course, employers should
visit www.spearheadcollege.net, click on the course title, and follow the necessary steps.
Alternatively, you may call 555-4018 for further information and instructions. Please
provide your ELB membership number, along with the personal information and
employment history for your apprentices.
156. What is described in the notice? 157. What is indicated about the course?
(A) An upcoming recruitment fair (A) It will run from June until August.
(B) A newly formed company (B) It is only available to employees of
(C) A health and safety workshop specific companies.
(D) A career development opportunity (C) It is currently being offered at half price.
(D) It is only open to apprentices with 3 years
of experience.
16
Questions 158-160 refer to the following information.
NET TV
PREMIER BUNDLE PROMOTION
Bundle Type No. of Channels Internet Speed Monthly Fee
$90 (first year
Maximum of 30
Cable + Internet 150 only)
Mbps
Bundle details:
• Installation charge: In the first billing period, new subscribers must pay an additional one-
time fee of $50, which will cover all installation costs.
• Regular monthly fee: The succeeding monthly fee after the first twelve months will be
$100.
• Equipment: The bundle includes equipment for one outlet only. Additional equipment may
be provided for an extra charge.
• Internet speed: Internet speed may vary depending on location.
• Flick Network and Prime Movies: These channels are included free of charge for the first
year, after which time they will be charged separately at their monthly rates of $14 for Flick
Network and $25 for Prime Movies.
This offer is valid from February 1 to April 30 only.
158. What is the purpose of the information? 160. What will Net TV do after a subscriber
(A) To give an overview of charges for a has used the bundle for a year?
Service (A) It will deliver a new piece of equipment.
(B) To respond to an inquiry from a customer (B) It will offer a discount on a package
(C) To confirm details in a subscriber's billing upgrade.
statement (C) It will start collecting additional fees for
(D) To introduce a new technology in home some channels.
entertainment (D) It will provide a faster Internet connection.
17
159. According to the information, what
amount will only be charged on the initial bill?
(A) $25
(B) $50
(C) $90
(D) $100
Questions 191-195 refer to the following notice. Web site, and e-mail
Cardoza Toys Item Return Policy

If you want to return an item you bought from Cardoza Toys, you can file a claim for any
reason within thirty days of the initial purchase. Items should be returned to Cardoza Toys
in good condition and with all original pieces in working order. Customers with purchases
less than $35 will receive a cash refund. Larger purchase, will be given a credit voucher
worth the full amount of the product cost. This voucher can be redeemed at any time at any
Cardoza Toys location.
To receive a refund, customers will need to complete a Customer Return Form and submit
it online at www.cardozatoys.com/return. Forms must be submitted along with a copy of
the original receipt. Once they have been received and processed, you will receive a
confirmation e-mail or phone call in which you can arrange to have your product shipped
back to the store where you purchased it.
18
+ www.cardozatoys.com/return
Cardoza Toys
Customer Return Form
Name Kirk Bentley
Phone number 555-9320-2385
E-mail kbentley@ymail.com
Preferred form of contact ■ E-mail □ Phone call
Product to return Cones of Dunshire board game
Date of purchase September 27
Cost $47.14
Reason for Return The game is advertised for children as
young as five. However, when we tried to
play it, it was obvious that the
instructions are too complicated for a
five-year-old. The pieces are also
dangerous because they are too small and
could be swallowed by a child.
Signature
K. Bentley
Date signed October 2
19
To: Kirk Bentley <kbentley@ymail.com>
From: Derrek May <derrek@cardozatoys.com>
Date: November 3
Subject: Item return request A28
Dear Mr. Bentley,
I received your Customer Return Form, and I wanted to let you know that there is an issue
with your request. You forgot to upload the required documentation with your claim. I
cannot process any refund or exchange without it. Could you please scan and e-mail it to
me? I can handle your claim afterward. At that time, we can make arrangements for you to
return the product.
Regards,
Derrek May
Customer Service Agent, Cardoza Toys
191. What is mentioned about the company's 194. In the e-mail, the word "handle" in
return policy? paragraph 1, line 4, is closest in meaning to
(A) Customers can return items at any branch. (A) touch
(B) Return claims should be made within one (B) carry
month. (C) control
(C) Products purchased online are ineligible. (D) manage
(D) It doesn't apply to opened merchandise.
192. What compensation will be given to Mr. 195. What does Mr. May imply in his e-mail?
Bentley? (A) He wants Mr. Bently to call him.
(A) A voucher (B) A refund policy was recently changed.
(B) A free board game (C) A receipt was not properly attached.
(C) A cash refund (D) The reason for return was not valid.
(D) A replacement piece
193. Why is Mr. Bentley returning the item?

(A) The directions were poorly written.
(B) It isn't age-appropriate.
(C) It wasn't as entertaining as advertised.
(D) Some pieces were absent from the box.
20
PART 6
Questions 131-134 refer to the following instructions.

Bellagio Belgian Drinking Chocolate
In order to experience the best-tasting Bellagio hot chocolate, we recommend that you follow
these simple instructions. ---- (131). Contained in the box along with the sachets are also
packets of mini marshmallows and packets of chocolate chips. Put ---- (132) aside for the
moment.
Although a kettle can be used, a saucepan gives the best results. Add the contents of the sachet
and 2 cups of water to the saucepan and stir the mixture as you slowly bring it to a boil. ----
(133) desired, substitute milk for water for a richer, creamier taste.
Once the mixture is boiling, take the saucepan off the ---- (134) and pour the drinking
chocolate into a mug. Add the mini marshmallows and chocolate chips according to your taste
and enjoy!
21
131. (A) Note that inclusion of the marshmallows is optional. 133.
(B) To make a cup, remove one sachet of chocolate from the (A) Because
box.
(B) Yet
(C) It will not take long to create a delicious hot beverage.
(C) If
(D) Make sure you have these items ready before you begin.
(D) Whether
132. 134.
(A) anything (A) shelf
(B) itself (B) temperature
(C) one (C) hat
(D) these (D) liquid
22
Invest in your future with Alliance Financial
Some people work hard to provide for their families. Some people do it to achieve their
dreams. Whatever reason you have for giving your best effort at work, it is always wise
to ---- (135) for your retirement.
We at Alliance Financial believe that you deserve the highest quality of life in your
autumn years. Because of this, we offer expert advice on making ---- (136) investments
to secure your future.
---- (137). To celebrate this event, we are giving discounts of up to 15% off our products
and services between May 1 and June 15. We recommend that you take advantage of this
---- (138) to acquire investment plans at low costs.
The initial consultation is provided free of charge. For more information, please visit the
Alliance Financial office nearest you or call us at 555-0878.
135. 137.
(A) invoice (A) After this time, the prices for our services will return to normal.
(B) prepare (B) This year marks our twenty-fifth anniversary as a business.
(C) measure (C) You are encouraged to start planning your financial future
today.
(D) depend
(D) At Alliance Financial, we offer a variety of investment plans.
136. 138.
(A) profitably (A) opportunity
(B) profited (B) permission
(C) profits (C) evidence
(D) profitable (D) description
23
PART 7
questions. Select the best answer for each question and mark the letter (A), (B), (c), or (D)
on your answer sheet.
Golden Crown Clinic

New York
May 24
Margaret Johns
4608 Angus Road
New York, NY 10019
Dear Ms. Johns,
We would like to inform you that your annual dental checkup and cleaning are scheduled
for Thursday, June 10. Please visit us at our new clinic for your appointment. We have
moved to 2345 Bill Boulevard, right across from Orchard Tower.
To celebrate the opening of our new clinic, we are offering a 10% discount on sonic wave
toothbrushes. Enclosed is a leaflet detailing the features of this useful product. Our offer
is available until the end of June.
Please call us at 555-8976 to confirm or reschedule your appointment. Thank you very
much, and we look forward to seeing you.
Sincerely,
Elizabeth Warner
Administrative Assistant
Golden Crown Clinic
24
161. What is the purpose of the letter? 163. What has been included with the
letter?
(A) To introduce a new service to a
customer (A) A product brochure
(B) To notify a client about an appointment (B) A discount coupon
(C) To provide information about dental (C) A physician's profile
health (D) A dental appliance
(D) To clarify Instructions for using a
product
162. According to the letter, what has
Golden Crown done?
(A) It has renovated its offices.
(B) It has hired more experienced workers.
(C) It has opened a dental supply store.
(D) It has changed its business location.
Press Release
As part of an integrated transit strategy for the city of Thompson and neighboring towns, Metro-Linx
is set to launch the Dunbar Peterson Express The existing transit infrastructure was deemed unable to
support the projected councils committed to partnered integration of all modes of transportation in
order to deliver the required mobility solution. - [1] -
The new express line will provide a high-quality rail service connecting Dunbar Subway Station in
the downtown area directly to Terminal A at Peterson International Airport. This will address the
current lack of airport transportation options and improve the quality of life for residents by lessening
downtown congestion and fueling economic prosperity. Projections indicate that within the first year
of operation, the Dunbar-Peterson Express will eliminate at least 500,000 vehicle journeys to and from
the airport.- [2] -
As a further step toward greater coordination and integration of transportation in the region, Metro-
Linx has contracted the software development company Plex Tex Technologies to develop the
GOCARD ticketless transportation system.
- [3] - This card, and the accompanying turnstile technology, will allow commuters to travel between
multiple transit systems (subway, bus, and train) within the region using a single card. –[4] - The
GOCARD will only be operational within the Metro-Linx regional network of Thompson, Carrville,
Bailey City, and Harden Township
25
164. Why was the article written? 165. What benefit of the change is
(A) To describe plans to build a new mentioned?
expressway (A) Cheaper travel fares
(B) To detail a merger between two (B) Increased comfort
transportation firms (C) Reduced traffic
(C) To announce the addition of a new (D) Improved communication
rail
line
(D) To outline improvements to a bus 167. In which of the positions marked
service (1], (2], [3],
in Thompson and [4] does the following sentence best
166. What was PlexTex Technologies belong?
asked to do? "GOCARD is a smart card to which
(A) Conduct market research users
(B) Design a ticket vending machine can add money and use on various forms
(C) Update a Web site of
(D) Create a travel card system transportation."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
26
Questions 168-171 refer to the following online chat discussion.
Douglas This thread is to discuss the Web site our firm is creating for Razer
Ragland
Media. I want to get a status update and review our outstanding
1:06 PM
tasks.
Joyce Fleming As the project designer, I still need to design the template for the
1:08 PM online order form, complete the Customer Review page, and
upload all the photos for the Our History page.
Janet Lee I'm not assigned to this project, but Joyce asked me to test the
1:12 PM functionality of what she's created so far. I noticed that when loading the
Contact Us page, the text of the staff profiles does not
align properly.
Douglas I didn't realize there were so many outstanding issues. The Web
Ragland
site launches on October 1, so we have to wrap everything up
1:15 PM
within two weeks.
Joyce Fleming I'll also need a few days to proof everything after the site is
1:23 PM created, but before it goes live.
Janet Lee That's probably too much work for one person.
1:27 PM
Douglas So, here's the plan: Joyce, you can work on the photos, template,
Ragland
and review page. Janet, could you help address the alignment
1:30 PM
issues? I'll test out the site once it's all finished.
Joyce Fleming That sounds like a great plan, Douglas. If we work as a team, there
1:32 PM will be no issue meeting the deadline.
Janet Lee I'm sorry, but I'm on vacation all next week, so I can't help.
1:35 PM
27
Douglas Okay. I'll assign another designer to assist Joyce.
Ragland
1:38PM
168. Where most likely do the writers work? 170. At 1:30 P.M., what does Mr. Ragland
(A) At an advertising company mean when he writes, "So, here's the plan"?
(B) At a broadcasting station (A) He is ready to finalize the upgrade.
(C) At an Internet provider (B) He wants to work on the tasks they've
(D) At a Web design agency discussed.
(C) He is trying to move the conversation
along.
(D) He asks the team to contact a client.
169. What is mentioned about the launch? 171. What is NOT true about Ms. Lee?
(A) Its deadline is approaching. (A) She has agreed to correct some viewing
(B) It will cost a lot of money. errors.
(C) It will last several days. (B) She thinks the project is too big for one
(D) it has to be postponed. worker.
(C) She will be away for a week on vacation.
(D) She identified a functionality problem.
28
From: Danielle Bergstrom <dbergstrom@mackletech.com>

To: Support Staff ctechsupport@mackletech.com>
Date: November 2
Re: Development workshops
To all staff members,
Here at Mackle Technologies, we pride ourselves on our dedication to providing the best technical
support services to our clients. –[1] - That is why I have organized a series of workshops to serve in
aiding our staff's continuing professional development. Mr. Garvey, the regional manager, has stated
that all technical support employees are to attend this three week course of workshops and will be
provided with overtime pay for doing so. Sessions will take place from 6 PM to 7:30 P.M. on Tuesdays
and Thursdays, beginning on Tuesday November 10.-[2] -Those unable to attend due to prior
engagements must inform the personnel manager, Jane Porter, as soon as possible.
These development workshops will be delivered by Mr. James Greening, the former director of
customer relations at Biz Electronics. Mr. Greening has over thirty years of experience in the field of
technical support and customer service.-[3] - Since retiring, he has written several best-selling books
on the subject, and his highly praised seminars have been well attended around the country. We are
fortunate to have him devote his time to our company.
All staff members must bring a notepad and pen to the workshops, as there is a lot of information that
you should write down for future reference.-[4]- If you have any questions, please e-mail me back.
Regards,
Danielle Bergstrom
Technical Support Manager, Mackle Technologies
172. What is the e-mail mainly about? 174. What is suggested about Mr. Greening?
(A) The promotion of a technical support (A) He is an executive at Biz Electronics
manager (B) He is embarking on a nationwide Speaking
(B) The company's participation in an tour.
upcoming conference (C) He was in charge of hiring Ms. Bergstrom.
(C) An improvement in customer service (D) He is good at solving customer problems.
ratings
(D) A series of skills development workshops
29
173. Who should employees speak to if they 175. In which of the positions marked [1], [2],
have a conflict in their schedule? [3], and [4] does the following sentence best
(A) Mr. Greening belong?
(B) Ms. Bergstrom “One way to ensure that we maintain our high
(C) Ms. Porter standards is by constantly improving our
(D) Mr. Garvey employees' customer service skills”.
(A) [1]
(B) [2]
(C) [3]
(D) [4]
30
Questions 196-200 refer to the following memo, form, and e-mail
To: Managerial Staff

From: Janice Litman
Date: October 10
Dear supervisors:
This notice is to make sure you are all aware that your performance reviews are due on
October 12. All supervisors are supposed to assess the work of the interns in their
departments by filling out an evaluation form. These evaluations will be used to determine
whether or not we hire each of these temporary workers in a full-time capacity. Please be
sure to return these forms to my office on the fourth floor before the close of business on
the 12th.
Please remember also that these evaluations are not confidential, and will be shared with
each of the employees that you are evaluating. I hope that your feedback will be both fair
and constructive.
Thank you,
Janice Litman
Personnel Director
E-MAIL MESSAGE
To: Georgia Hawker chawker@malinskyassoc.com>
From: James Dreher <dreher@malinskyassoc.com>
Date: October 15
Subject: My employee evaluation
Dear Ms. Hawker,
The personnel director gave me a copy of my employee evaluation today. I was very
happy that overall you are content with my performance in the company so far. However,
it's unfortunate that there is an aspect of my work that you are not pleased with. I am eager
to improve myself whenever possible, so I'd like to schedule a meeting with you to hear
your advice on how I can improve my weakest area.
Please let me know when you are available to meet.
James Dreher
31
Malinsky and Associates
Temporary Employee Performance Evaluation
Employee: James Dreher Date: October 4
Position: Promotions intern Department: Marketing
Evaluated by: Georgia Hawker
Area of Evaluation Below Average Average Above Average Excellent
Attendance x
Attitude/Motivation x
Initiative x
Efficiency x
Punctuality x
Teamwork x
Comments:
196. What was the purpose of the memo? 199. What does Mr. Dreher ask Ms. Hawker to
Now that his internship period
(A) To explain an updated procedure has ended successfully,
do? I believe Mr. Dreher should be
(B)hired fulltime.a He
To announce was likeable
rescheduled and a good fit for
meeting (A)our department.
Train However,with
him for interactions because of his
customers
(C)inexperience, he takesoftoo
To remind employees long to complete projects.
a deadline In the
(B) Advise future,
him on hishe should be moreskills
time-management
(D)aware
To introduce
of howahe new supervisor
spends (C) Provide
his time while completing a task. him with his overall evaluation
(D) Suggest further ideas for upcoming projects
197. Who most likely is Ms. Hawker? 200. In the e-mail, the word "content" in paragraph
(A) A promotions intern 1, line 2, is closest in meaning to
(B) The personnel director (A) material
(C) The marketing manager (B) comforted
(D) A design associate (C) substantial
(D) satisfied
198. What is true about James Dreher?
(A) He occasionally arrives late.
(B) He is a highly motivated intern.
(C) He works well independently.
(D) He is frequently absent from work.
32
ACTUAL TEST 1
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English.
The entire Listening test will last approximately 45 minutes. There are four parts, and directions are
given for each part. You must mark your answers on the separate answer sheet. Do not write your
answers in your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test
book. When you hear the statements, you must select the one statement that best describes what you
see in the picture. Then find the number of the question on your answer sheet and mark your answer.
The statements will not be printed in your test book and will be spoken only one time.
Example:
Statement (B) “They’re talking in a group” is the best description of the picture, so you should
select answer (B) and mark it on your answer sheet.
33
34
35
36
37
PART 2
Directions: You will hear a question or statement and three responses spoken in English. They will
not be printed in your test book and will be spoken only one time. Select the best response to the
question or statement and mark the letter (A), (B), or (C) on your answer sheet
7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.
38
PART 3
Directions: You will hear some conversations between two or more people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best response
to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations
will not be printed in your test book and will be spoken only one time.
32. Who is Mr. Stevens? 38. Where is the conversation taking place?
A. A customer service agent A. At a park
B. An online shopper B. At a fitness facility
C. A lighting specialist C. At an institute
D. A corporate buyer D. At a medical center
33. What is the man asked to do? 39. What is the man preparing for?
A. Give an invoice number A. A football tryout
B. Confirm credit card details B. A basketball tournament
C. Wait for a return phone call C. An upcoming marathon
D. Explain a complicated process D. A tennis competition
34. What will the man receive? 40. What does the woman offer the man?
A. A full refund A. A class schedule
B. A lighting control device B. A private session
C. An apology letter C. A free membership
D. A new invoice D. Some used equipment
39
35. Where does the man work? 41. What problem is the man calling about?
A. At a community center A. A customer account has been canceled.
B. At a museum B. An appliance has not arrived.
C. At a university C. A machine is missing some parts.
D. At a library D. A device is out of order.
36. What does the woman want to do? 42. What does the woman say she will do?
A. Research modern poets A. Contact the manufacturer
B. Purchase a ticket B. Send a professional
C. Conduct some experiments C. Replace the faulty item
D. Sign up for evening classes D. Look online for a solution
37. What does the man offer to do? 43. What does the woman recommend
doing?
A. Give a private tour
A. Using different model
B. Provide a discount
B. Removing items from a machine
C. Send her some materials
C. Contacting a manufacturer’s helpline
D. Contact a tour guide
D. Attempting a home repair
44. Where will the woman make a transfer? 50. Where does the woman most likely
work?
A. Coventry
A. At a shipping company
B. Leicester
B. At a warehouse
C. Birmingham
C. At a contracting company
D. Sheffield
D. At a consulting firm
45. What most likely is the man’s job?
51. What is the purpose of the woman’s call?
A. Train attendant
A. To change the size of an item
B. Bus driver
B. To inquire about delivery options
C. Cafe worker
40
D. Tour guide C. To check the status of an order
46. What does the man offer to do? D. To request pricing information
A. Guide the woman to her seat 52. What does the man tell the woman about?
B. Announce the stop before arrival A. A customization charge
C. Show the woman station signs B. An alternative delivery option
D. Give the woman a map C. A similar product
D. Another supplier
47. Who most likely is the woman? 53. What did the woman do before work?
A business consultant A. Went to the gym
A department manager B. Interview a CEO
A senior engineer C. Visited a client
A product developer D. Purchased a newspaper.
48. What problem does the woman mention? 54. What does the man say he is thinking
about doing?
A. The machine isn’t working properly.
A. Subscribing to a publication
B. A piece has broken off.
B. Filing a complaint
C. She requires new batteries.
C. Ordering an item online
D. She wasn’t given enough time.
D. Paying the woman a bonus
49. What does the man suggest doing?
55. Why does the man ask the woman to
A. Starting the project over from the
come back later?
beginning.
A. To sign some paperwork
B. Consulting with more knowledgeable
staff. B. To report on a meeting
C. Begin working on another project. C. To pick up a document
D. Getting feedback from customer. D. To read a review
41
56. Why does the woman indicate she is 62. What is the conversation mainly about?
pleased?
A. An advertising idea
A. She came in first in a prize draw.
B. A staff training program
B. She developed a sales pitch.
C. A budget for an event .
C. She recently won a new client.
D. A room rental
2
0
T
S
E
T
D. She reached a maximum bonus.
63. Why does the man say, “That’s not
57. What will be the topic of the woman’s necessary” ?
presentations?
A. He thinks the women work too hard.
A. Creating memorable advertisements
B. He wants to avoid overspending.
B. Analyzing customer needs
C. He doesn’t need any help.
C. Gathering feedback online
D. He believes a problem is avoidable.
D. Developing new products
64. What do the women imply about
58. When will the introductory lecture be Archwood Co.?
given?
A. It spends a lot of money on advertising.
A. On September 1
B. It is known for its high-quality goods.
B. On September 2
C. It has a product similar to theirs.
C. On September 6
D. It will merge with their company
D. On September 10
59. Where is the conversation taking place?
A. At a furniture store 61. What can be inferred about the
business?
B. At an electronics store
A. It doesn’t carry outdated stock.
C. At a coffee shop
B. It has more than one branch.
D. At a utility company
C. It sells its goods online.
60. What does the woman imply when she
says, “What’s the number”? D. It extended its hours of operation
A. An access code isn’t working.
B. The receipt can be looked up.
42
C. She wants to know the machine type.
D. An account should be opened
43
Seating Capacity Tables Available Section Price
2 4 Main floor – center $45
4 3 Main floor – $40
left/right
6 0
Balcony – center $35
10 2
Balcony – left/right $30
65. Why is the woman calling?

68. What type of event does the man want to
A. To inquire about the menu selection
attend?
B. To make a change to existing
A. A band concert
arrangements
B. A comedy show
C. To file a complaint with the manager
C. A dance performance
D. To request a favor from a friend
D. A stage play
66. Look at the graphic. What will the

seating capacity of the woman’s table be? 69. What does the man inquire about?
A. 2 A. The venue’s location
B. 4 B. The discount for groups
C. 6 C. The fees for booking
D. 10 D. The show’s duration
67. What will the woman most likely do 70. Look at the graphic. How much will the
next? man pay per ticket?
A. Contact her friends A. $30
B. Cancel a reservation B. $35
44
C. Call another restaurant C. $40 .
D. Cook dinner at home D. $45
PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question and
mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test
book and will be spoken only one time.
71. Who most likely is Ted Costello? 77. Who is the speaker talking about?
A. A newspaper reporter A. A presenter
B. A computer scientist B. A public official
C. A radio host C. A researcher
D. A research assistant D. A donor
72. What does Dr. Alfson specialize in? 78. How will the funding be used?
A. Music education A. To give assistance to needy youth
B. Market research B. To purchase modern technology
C. Mergers and acquisitions C. To distribute critical information
D. The study of language D. To advise new businesses
73. What will happen on August 4? 79. What will occur on November 12?
A. Dr. Alfson’s new book will be available. A. A donation will be given.
B. A new research project will be launched. B. A special dinner will be held.
C. The radio will broadcast an interview. C. An achievement test will be taken.
45
D. The results of a study will be announced. D. A grand opening will be organized.
46
74. What caused a performance delay? 80. Who is the speaker leaving a message
for?
A. A loss of power
A. A customer service agent
B. Some late arrivals
B. A store manager
C. Malfunctioning equipment
C. An appliance manufacturer
D. A scheduling error
D. A sales representative
75. What can listeners do near the
entrance? 81. Why did the speaker make the call?
A. Get their programs autographed A. She needs to have a device repaired.
B. Enjoy light refreshments B. She hopes to exchange an appliance.
C. Take photos of performers C. She is complaining about a late delivery.
D. Purchase musical recordings D. She wants to praise a staff member
76. What can be found on the back of the 82. What does the speaker say she will do?
program?
A. Tell her friends about the business
A. Promotional coupons for events
B. Purchase a matching washing machine
B. An explanation of an exchange policy
C. Provide a favorable review
C. A description of an upcoming show
D. Order some products for her company
D. Information about becoming a member
83. What is the research focused on? 89. Who most likely is the speaker
addressing?
A. How sleep improves memory
A. Job applicants
B. How caffeine influences mood
B. Contest entrants
C. How a certain substance affects sleep
C. Marketing students
D. How fast a treatment works
D. New staff members
84. How long will volunteers be needed?
90. What does the speaker mean when he
A. For two days
says, “Let’s get to that”?
B. For one week
A. Some responsibilities will be explained.
C. For one month
B. A campaign is expected to succeed.
47
D. For two months C. Some goals are likely to be achieved.
85. What are participants expected to do? D. The group will move to another place.
A. Avoid high stress levels 91. What will the speaker do next?
B. Keep a written record A. Introduce Mr. Eldon to the trainees
C. Visit the clinic weekly B. Explain how to resolve problems
D. Take medication regularly C. Show a video of past advertisements
D. Distribute some instructional materials
86. What type of project is the speaker 92. What is the purpose of the
calling about? advertisement?
A. Painting a vehicle A. To promote a grand opening
B. Renovating a basement B. To introduce a new chef
C. Replacing a roof C. To announce menu changes
D. Decorating a living room D. To report a change in ownership
87. What problem does the speaker 93. Where is the business located?
mention to the listener?
A. Opposite a residential building
A. A supplier doesn’t have the right item.
B. In the city center
B. The company cannot take on new
C. Near a shopping mall
clients.
D. Next to a department store
C. The price of materials has increased.
D. There will be a lack of employees
94. What does the woman mean when she
says, “Here’s the answer”?
88. What does the speaker offer to do?
A. She is endorsing a professional chef.
A. Give the listener a discount
B. She is reviewing a particular dish.
B. Cancel a service contract
C. She is recommending a business.
C. Visit the customer in person again
D. She is confirming a location.
48
D. Send a worker on the weekend
49
Ace Movers Rental Price
Customer Luke Landers Thursday or Friday only $750
Address 253 North Ellis Saturday or Sunday only $950
Drive
Saturday and Sunday $ 1,600
Arrival Time 8:30 A.M June 5
Thursday through Sunday $ 2,800
Estimated 4:30 P.M
Completion
Payment $825
98. What is the speaker talking about?
A. A medical conference
95. What is the purpose of the speaker’s call ?
B. A technology exhibition
A. To confirm moving details
C. A political convention
B. To request advanced payment
D. A career fair
C. To reserve a transportation service
D. To inquire about a moving date
99. What will the listeners probably do
next?
96. Look at the graphic. What is now
A. Read a brochure
incorrect?
B. Watch a presentation
A. The address
C. Reserve a booth
B. The arrival time
D. Register for activities
C. The estimated completion
D. The payment
100. Look at the graphic. How much does
the speaker plan to spend on the rental?
97. What is Mr, Landers instructed to do?
A. $750
A. Complete a review form
B. $950
50
B. Pay an employee on the scheduled day C. $ 1,600
C. Send confirmation of an address D. $ 2,800
D. Present a document to a crew member
READING TEST
In the Reading test, you will read a variety of texts and answer several different types
of reading comprehension questions. The entire Reading test will last 75 minutes.
There are three parts, and directions are given for each part. You are encouraged to
answer as many questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers
in the test book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the sentence.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.
101. Individuals with high cholesterol levels must be ------- examined by a physician to avoid
serious illnesses.
(A) regular
(B) regularity
(C) regularly
(D) regularize
102. The lease contract may be terminated by ------- the unit owner or the tenant with at
least three months' notice.
(A) that
(B) either
(C) neither
(D) both
51
103. At yesterday's press conference, Good Morning New York! host Alice Shannon said she has
no ------- of leaving the show.
(A) intention
(B) intents
(C) intended
(D) intending
104. Mr. Baron was forced to search for a new office space ------- because his assistant
had already resigned.
(A) him
(B) himself
(C) his
(D) he
105. For------- customers, Broadloom is giving a 20% discount on all carpet cleaning and
repair services until the end of May.
(A) resided
(B) residential
(C) residence
(D) reside
106. Dentists at Smile Clinic are available ------- consultation from Monday to Sunday
between 9 A.M . and 6 P.M.
(A) on
(B) for
(C) as
(D) within
107. Ms. Chua is recommended to wear eyeglasses with a higher lens grade so she
may be able to see -------.
52
(A) clear
(B) clearable
(C) cleared
(D) clearly
53
108. Penny Bank guarantees that ------- newly launched online banking services are 100% safe
and reliable.
(A) themselves
(B) itself
(C) they
(D) its
109. The new intern at the human resources office has already received his initial -------
from the training supervisor.
(A) assigned
(B) assignment
(C) assigning
(D) assigns
110. The architectural team plans ------- a design proposal to the client by the end of
the week.
(A) will submit
(B) submitted
(C) submit
(D) to submit
111. ------- those who present their admission tickets at the main entrance will be allowed
to enter the theme park.
(A) Only
(B) While
(C) If
(D) Even
54
112. The streets------- Hilton University were not passable to light vehicles yesterday due
to a flood brought by heavy rains.
(A) surrounds
(B) surrounded
(C) surrounding
(D) surround
113. Make sure that your work e-mail signature contains the correct details, as it will appear in all
-------.
(A) correspond
(B) corresponds
(C) correspondence
(D) are corresponding
114. Twenty lightweight laptops will be------- to supervisors and regular employees at the
marketing department tomorrow.
(A) distributed
(B) converted
(C) devoted
(D) imported
115. ------- traffic jams caused by an accident on West End Drive, organizers were forced
to delay the start of the concert.
(A) Once
(B) Whereas
(C) Until
(D) Due to
55
116. Milan Daily has ------- several short stories written by high school students over the
past four months.
(A) expressed
(B) stated
(C) complied
(D) published
117. Although rumors about West Telecom's bankruptcy have spread throughout the
business sector, the company has ------- to give confirmation.
(A) previously
(B) yet
(C) already
(D) not
118. ------- adjustments to the lease contract were made to make sure that the apartment
would not be subleased by the tenant.
(A) Steep
(B) Virtual
(C) Significant
(D) Reluctant
119. Before ------- the writing assignments for the magazine's next issue, the editor
introduced some interns to the staff.
(A) announced
(B) announcing
(C) announcement
(D) announcer
56
120. Coolduct air conditioning units are sold ------- more than thirty countries across
Asia and Latin America.
(A) with
(B) in
(C) over
(D) up to
121. -------, the manager of Southampton Soccer Club decided to accept the
sponsorship offer from Sports Gear.
(A) Commonly
(B) Unanimously
(C) Ultimately
(D) Timely
122. ------- renovation work on the sixth floor has been completed, the employees of the
accounting department may go back to their workspaces.
(A) Now that
(B) Even though
(C) In particular
(D) Because of
123. Some online courses offered by the university are ------- specifically for professionals who
wish to pursue postgraduate studies.
(A) completed
(B) concluded
(C) designed
(D) informed
57
124. According to a detailed ------- from the logistics department, using energy-efficient
lights will allow the company to save on power costs.
(A) proposal
(B) invoice
(C) procedure
(D) commitment
125. Some members of the board suggested that the acquisition of JMG Foods -------
due to the company's financial problems.
(A) were postponed
(B) be postponed
(C) should postpone
(D) has been postponing
126. The waste segregation policy was an important ordinance that the government
------- to reduce non-biodegradable waste in the city.
(A) implementing
(B) implements
(C) implement
(D) implemented
127. ------- pastry chef applying for a job at Silver Spoon should have at least five years
of professional experience in the culinary industry.
(A) Several
(B) Little
(C) Any
(D) All
58
128. Some tailors working with a limited budget go to Silk House because of the ------- of
its sewing supplies.
(A) accountability
(B) probability
(C) affordability
(D) liability
129. Employees who plan to be away from their desks for ------- periods of time should turn off
their monitors first.
(A) acknowledged
(B) expanded
(C) certified
(D) extended
130. Some senior employees in the human resources department assist Mr. Lewis in
evaluating applicants ------- necessary.
(A) whomever
(B) whether
(C) whenever
(D) themselves
59
PART6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts
of each text. Four answer choices for each question are given below the text. Select the
best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your
answer sheet.
Questions 131-134 refer to the following article

TELETECH NEWSLETTER: JUNE 2
New Cafeteria Food Coming Soon
-------. You will all be pleased to know that management has enlisted the help of a team
131.
of nutritionists to develop a new cafeteria menu. This will include organic lunch
offerings -------with our staff's health and wellness in mind.
With this healthy
132 eating initiative, the company ------- to provide Teletech employees
133.
with a wide.. range of organic options that will boost your energy levels and keep you all
in good form.
Jeffrey Carradine, Teletech's newly appointed director of personnel, anticipates that the
------- will be adopted by all branches of Teletech Enterprises by the end of the year.
134.
131. 133.
(A) Teletech wants you to lose weight! (A) aims
(B) Teletech cares about the eating habits (B) considers
of its employees. (C) suggests
(C) It's time to address the poor-quality (D) praises
cafeteria food.
(D) We are launching a healthy eating
program!
132. 134.
(A) preparing (A) site
(B) prepare (B) plan
(C) prepared (C) survey
(D) to prepare (D) department
60
Sudbury Folk Music Festival: Music, Memories, and More!
The headliner for this year's Sudbury Folk Music Festival is Janis Islay, who ------- and
135.
composing music for nearly four decades.
Fans are excited to get the opportunity to see this amazing artist, who is known for her
wide range of musical-------. From hard rock to smooth jazz, Islay does it all. -------. In
addition to Islay's show,136.
the festival will feature ------- of the most popular folk137.
musicians in the industry, including Harvey Flannel, Goldie Metz, and William Jessup.
Don't miss out on the hottest music of the summer.138. Purchase your tickets today!
135. 137.
(A) playing (A) She first started singing at the age of five.
(B) has been playing (B) Her instrument of choice is the bass guitar.
(C) been played (C) However, she always returns to her folk music roots.
(D) will be playing (D) Her performances are accompanied by a six-piece band.
136. 138.
(A) elements (A) another
(B) instruments (B) some
(C) notes (C) one
(D) styles (D) much
61
To: Gillian Marshall <gmarshall@americo.com>
From: Joe Salinger <jsalinger@southtec.com>
Date: September 25
Subject: Our new partnership
Ms. Marshall,
I really appreciate your ------- me yesterday to confirm that the board members at
139.
America Corporation had unanimously approved the merger with Southtec Systems,
Inc.
When the merger is completed next February, I'm sure we will all be ready to move
ahead with the projects we have discussed. I am particularly excited about the proposed
virtual reality technology and the corresponding ------- it will have on the architecture
and construction industries. 140.
I have the utmost confidence that this partnership -------
141.
advantageous for both of our
respective companies.
----------.
142.
Sincerely,
Joe Salinger
Chief Executive Officer
Southtec Systems, Inc.
139. 141.
(A) recommending (A) has been
(B) discovering (B) would have been
(C) calling (C) will be
(D) arranging (D) being
140. 142.
(A) implicated (A) Thank you for completing this merger so quickly.
(B) implications (B) Attached is some paperwork for you to sign.
(C) implicating (C) I look forward to working with you in the future.
(D) implicate (D) Congratulations on the conclusion of this project.
62
To: Patricia McGrath <pmg2000@boxmail.com>
From: Kumar Nayak <k.nayak@muscleworld.com>
Date: April 19
Subject: From Muscle World Gym
Dear Ms. McGrath,

I am writing in response to your------- about registering for a membership at Muscle
143.
World Gym.
We offer the option of one-, six-, and twelve-month memberships, and we are giving a
discount of 15% to new members who sign up by the end of the month. -------. One of
144.
our fitness instructors------- you around. That would also be the perfect time to ask
145.
questions about our equipment or classes. To ensure that someone is available to give
you a tour, we ask that you schedule an appointment at least 24 hours in advance by
replying to this e-mail.
Once you see the gym in person, I think you will find it to be an ------- atmosphere for
146.
athletes of all levels.
We hope to see you soon!
Sincerely,
Kumar Nayak
Membership Coordinator, Muscle World Gym
63
143. 145.
(A) assessment (A) was showing
(B) inquiry (B) did show
(C) article (C) can show
(D) challenge (D) is showing
144. 146.
(A) You can visit the gym at any time for (A) inviting
a tour. (B) invite
(B) Towels can be retrieved from the front (C) invitation
desk.. (D) invited
(C) Fees are the same as they were when
you joined last year.
(D) Membership cards must be shown
upon entering the gym.
64
PART7
newspaper articles, e-mails, and instant messages. Each text or set of texts is followed
by several questions. Select the best answer for each question and mark the letter (A),
(B), (C), or (D) on your answer sheet.
147. Where does Mr. Greene most likely 148. What does Mr. Wilson ask Mr.
work? Greene to do?
(A) At a bookstore (A) Rearrange some journals
(B) At a library (B) Write a story about a hospital
(C) At a newspaper (C) Scan some financial documents
(D) At a medical facility (D) Speak to a journalist in person
65
Questions 149-150 refer to the following job advertisement.
Muskoka Distillery has an immediate opening for a distribution manager. Responsible
for day-to-day shipping logistics and the development and maintenance of an efficient
delivery model, the successful applicant will supervise all shipping processes and
report to the operations manager. The individual will work Monday to Friday,
alternating between our headquarters (3-4 days/week) and our subsidiary office.
Responsibilities include, but are not limited to, the following:
• Management of the distribution team

• Development of a delivery fleet maintenance program
• Tracking delivery data, drivers, and shipping costs
• Coordination and management of order cycle/delivery times, efficient route
development, and fuel usage
Minimum of 2 years of management experience required.
Apply online at www.muskoka-distillery/jobs/distributionmanager-bc25
149. What is 5uggested about the position?

(A) It includes weekend work.
(B) It is a part-time job.
(C) It needs to be filled quickly.
(D) It is being advertised internally.
150. What is mentioned as one of the distribution manager's duties?

(A) Recruiting new staff members
(B) Developing training programs
66
(C) Monitoring shipping expenses
(D) Ensuring product quality
DEENA MAKIN 11:03

The train's just departing now. They had to fix some kind of
problem with the brakes
DEENA MAKIN 11:04
I'm leaving later than scheduled.
GRANT BALLAR 11:06
Okay, what time do you need to be picked up?
DEENA MAKIN 11:08
I'm arriving about 45 minutes later than we planned. Can
you still come?
GRANT BALLARD 11:09
Yes, but hard to find parking at that time.
GRANT BALLARD 11:10
Can I just stop in front of the train station, so I won't have to
park?
DEENA MAKIN 11:12
Yeah, that'll work. I'll be waiting outside and will get in the
car as soon as you pull up.
GRANT BALLARD 11:13
Great. You don't have a suitcase to put in the trunk, right?
DEENA MAKIN 11:14
No, I don’t.
Send
67
151. What is suggested about Ms. Makin?
(A) She will be arriving in 45 minutes.
(B) She is traveling by train.
(C) She will drive a rental car
(D) She already claimed her baggage.
152. At 11:12 what does Ms. Makin mean when she writes, "Yeah, that'll work"?
(A) She is arranging a pick-up time.
(B) She agrees with the plan to depart late.
(C) She likes the reserved parking spot.
(D) She is confirming a location to meet.
68
Questions 153-155 refer to the following Web site.
153. Why did Mr. Garner most likely visit the Website?
(A) To request details about memberships
(B) To exchange some office supplies
(C) To pay for some merchandise
(D) To change his membership details
69
154. What is NOT offered to those who sign up for a membership?
(A) Monthly e-mail notifications
(B) Discounts on large orders
(C) Advance notice of special deals
(D) Brochures of store merchandise
155. What is indicated about Olsen Office Supplies?

(A) Its merchandise is cheaper online.
(B) It is currently having a sale.
(C) It has recently updated its inventory.
(D) It has several business locations.
70
E-MAIL MESSAGE
To: Staff <allstaff@polarbooks.com>

From: Rhonda Ellington <r.ellington@polarbooks.com>
Date: May 25
Subject: New business cards
Dear Staff,
As mentioned in the last staff meeting, all employees will be receiving new business
cards soon. I have talked to the print shop, and I will collect the cards from the shop
on June 8. I will then check them all for accuracy and pass them out the following day.
Please review your current cards to ensure that all information is up-to-date. If your job
title or extension number has changed, please send the correct details to Bob Green at
b.green@polarbooks.com by May 29.
Sincerely,
Rhonda Ellington
156. When will the business cards be 157. Why should some employees e-mail
distributed to employees? Mr.Green?
(A) On May 26 (A) To provide updated information
(B) On May 29 (B) To place a print order
(C) On June 8 (C) To ask for more business cards
(D) On June 9 (D) To request a new extension number
71
Thank you for purchasing the Canton XP869 Photocopier. If you

want your photocopier to operate efficiently for high-volume
output, follow these usage and maintenance tips:
• Use paper that has been stored in a dry place

• Remove paper jams according to the manufacturer's
instructions
• Clean dust from both the interior and exterior once a week
• Clean the glass surface with a non-abrasive cloth regularly
• Remove all metallic fastenings when scanning or copying
documents
• Check toner levels twice a week. Cartridges should yield
approximately 2,000 pages, depending on use.
Visit www.cantonofficesupplies.com to order replacement toner

cartridges. If these fail to arrive within two business days, you
pay nothing for shipping.
Mail 20 depleted toner cartridges back to Canton for recycling

and, upon receipt, we will send you two free toner cartridges
72
158. For whom is the notice intended?
(A) Technicians at a repair firm
(B) Designers of electronic devices
(C) Owners of new copy machines
(D) Workers at an office supply store
159. What is NOT mentioned as a tip for the photocopier?

(A) The solution for paper jams is indicated in the instructions.
(B) The glass surface can be cleaned with a soft cloth.
(C) Metallic fastenings should be taken off for scanning documents.
(D) Toner cartridges should be replaced biweekly.
160. How can customers receive complimentary items?

(A) By purchasing cartridges online
(B) By sending in empty cartridges
(C) By registering on a Web site
(D) By mailing a product receipt
73
74
161. What is suggested about Mr. Freedman?
(A) He is visiting Longford Wildlife Reserve with his family.
(B) He was satisfied with his previous meal at Luigi's.
(C) He has booked several cabins for his upcoming trip.
(D) He has visited Longford Wildlife Reserve before
162. What is NOT indicated as a part of the vacation package?

(A) Water activities
(B) Vehicle tours
(C) Discounts on meals
(D) Guidance from wildlife experts
163. According to Mr. Starr, what can visitors do on the Web site mentioned?
(A) Read reviews about the on-site restaurant
(B) Request catering services for tour groups
(C) Submit feedback about the wildlife reserve
(D) Obtain a subscription to a magazine
75
Off the Shelf by Davis Cote
Jason Morgan and Samantha Olivieri were an unlikely pair

of entrepreneurs. Their business is board games, and they live
and breathe everything to do with this hobby. - [l] – They met
in their first year of college over a chessboard in the on-site
student center. Morgan studied English literature while
Olivieri was enrolled in the electrical engineering program.
Nevertheless, they both bonded over their shared love of
board games.
Shortly after graduating, they decided to open a small board

game store and coffee shop called Cup & Games in the trendy
Pioneer Square neighborhood of downtown Seattle. - [2] -
Initially, they wanted to provide board games, rent table
space, and sell patrons coffee.
- [3] - The idea quickly became popular, and within a year

they were confident enough to open a larger space on l5th
Avenue that catered purely to board games while allowing
customers to bring their own refreshments.
With the rise of Internet shopping, Morgan and Olivieri

recently established a warehouse operation in the waterfront
district to centralize their online board game sales. The
business is now one of the country's largest independent
game retailers. - [4] - Expecting their success to continue,
analysts agree that these two are truly on a roll
76
164. Where did the owners of Cup & Games meet?
(A) At a gaming convention
(B) In a coffee shop
(C) At a graduation ceremony
(D) On a university campus
165. What can be inferred about the business on 15th Avenue?
(A) It is near public transportation.
(B) It does not serve coffee.
(C) It hosts game tournaments.
(D) It has longer opening hours.
166. What does the waterfront district location specialize in?
(A) Accounting and administration
(B) Manufacturing supplies for the other stores
(C) Hard-to-find and specialty games
(D) Online retail sales management
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong?
"When they first started, their original concept was a very simple one."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
77
78
168. What type of product is being discussed?

(A) A computer camera
(B) A cellular phone
(C) A video projector
(D) A laptop
79
169. Why did customers complain about the product?
(A) The audio cannot be heard.
(B) Some images are not displayed.
(C) A necessary wire is not included.
(D) The Internet is unavailable.
170. At 4:29 P.M., what does Ms. Erickson mean when she writes, "Let's put that aside'!?
(A) She wants to focus on fixing the system.
(B) She thinks production must be stopped.
(C) She is relocating copies of the complaints.
(D) She has tested the defective product.
171. What is suggested about Ms. Hepler?
(A) She is supervising the engineering efforts.
(B) She has proposed meeting by video conference.
(C) She is responsible for customer complaints.
(D) She will inform a coworker when a
process is finished.
80
Questions 172-175 refer to the following form.
Vexcon Computers
All of our products come with a warranty that lasts two years from the date of purchase.
- [1] - Should you discover a defect in your product during this period, you may return
it to one of our stores to receive either a full refund or to have the problem fixed free of
charge. - [2] -
Please note: Opening the casing of computers, printers, and other such items for any
reason will instantly void this warranty. - (3] - To register your product for the warranty,
please complete and return the form below:
Name: Heather Blister

Order: Vexcon H4500
E-mail: h.blister@huncom.net
Order number: 448350
Order description: Wireless color laser printer
How many products made by Vexcon Computers do you own? 1
Which other computer brands have you purchased in the past?
1. Weston 2. Plusar 3. Osiris
Additional comments: I was impressed by the variety of products that you have
available to choose from. The staff in your Roehampton branch was very friendly and
patient when listening and responding to my queries, and they were obviously well
trained, as each person I spoke to possessed in-depth knowledge about the products.
- [4] - One suggestion that I would make is that you include home delivery as part of your
service. As an elderly customer, I found it quite difficult to load the item into my car for
transportation home.
81
172. Why did Ms. Blister submit the form?
(A) To request computer repairs
(B) To complain about a technical defect
(C) To sign up for a product guarantee
(D) To add her name to a mailing list
173. What is true about Ms. Blister?
(A) She owns several Vexcon devices.
(B) She purchased an item for her company.
(C) She was disappointed with her purchase.
(D) She bought the product in a store.
174. How does Ms. Blister think Vexcon Computers could improve its service?
(A) By providing longer warranties
(B) By reducing product prices
(C) By offering a delivery option
(D) By hiring more knowledgeable staff
175. In which of the positions marked [1], (2], (3], and [4] does the following sentence best
belong?
"Furthermore, this warranty also can 't be claimed for fire or water-damaged products."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
82
83
Questions 176-180 refer to the following e-mail and information.
To: Elliot Prescott <elliotprescott@speedmail.net>

From: Janelle Symonds <j.symonds@abbotandstyles.com>
Subject: Assessment Day
Date: September 19
Dear Mr. Prescott,

Thank you for expressing an interest in attending the interview and assessment day
with us. As I'm sure you are aware, Abbot & Styles, Inc., is one of the leading firms in
the city of New York, and we are always on the lookout for enthusiastic and highly
skilled new recruits as we continue to expand our business.
In response to your query, the process will last approximately six hours, beginning at 9
A.M. and finishing at 3 P.M. Ample parking can be found on Winchester Street, with
the charge to use the parking lot refunded by our company upon provision of a valid
ticket. Finally, you mentioned in your e-mail that you would have to depart at 2:30
P.M. for a medical appointment. I have checked with my colleague, Steve Bennett, and
he has confirmed that this is fine.
We look forward to meeting you on the day.
Janelle Symonds
Personnel Manager
Abbot & Styles, Inc.
84
Agenda for Abbot & Styles Inc. Assessment Day
9:00 A.M – Meet and Greet Get acquainted with the other candidates using
10:00 A.M. our
ice-breaking activities and meet some of our
senior
employees.
10:00 A.M - Group Activity Candidates will be divided into small groups and
11:00 A.M. asked to hold a discussion on how to keep
accurate financial records. Once ready, one
candidate from each group will be selected to
explain ideas to the other groups
11:00 A.M – Presentations Each candidate will deliver a five-minute
11:45 A.M. presentation,
either on payroll systems or budget projection
and
creation.
11:45 A.M – Lunch Break for lunch. Food and refreshments will be
1:00 P.M. provided.
1:00 P.M – Individual Each candidate will be interviewed in turn by our
2:30 P.M. Interviews panel. Interviews are expected to last ten minutes
per candidate
2:30 P.M – Management Your chance to ask questions of our management
3:00 P.M. Team Discussion team
about the goals of the company and obtain their
valuable advice about working at the top of the
field
3:00 P.M Finish
85
176. What is indicated about the event?
(A) Accommodations are provided for attendees.
(B) It is normally held on a monthly basis.
(C) Attendees will be reimbursed for parking.
(D) It will take place over the course of two days.
177. What part of the event will Mr. Prescott miss?
(A) The question-and-answer session
(B) The group-based activity
(C) The individual presentations
(D) The one-on-one interviews
178. In the e-mail, the word "fine" in paragraph 2, line 6, is closest in meaning to
(A) realistic
(B) acceptable
(C) ideal
(D) moderate
179. What type of company most likely is Abbot & Styles, Inc.?
(A) A fashion company
(B) A manufacturing company
(C) A real estate agency
(D) An accounting firm
180. What will participants do at 9 AM.?
(A) Separate into small groups
(B) Listen to a welcome speech
(C) Introduce themselves to each other
86
(D) Attend a preliminary interview
87
Questions 181-185 refer to the following announcement and form.
Rate our staff and get a chance to win a free cruise!

We at Globe Explorer Travel would like to thank you for choosing us as your tour operator
for your cruise. We hope that your trip lived up to your expectations and that you returned
home with a lot of great memories. Our travel company is built on one simple value:
excellent customer service. We strive to exceed customers' expectations, meeting their
specific needs fully, promptly, and with a friendly demeanor.
Attached you will find a customer survey form. This allows you to provide positive
feedback about any of our staff members that you encountered so that we may recognize
their commitment to high-quality customer service. Your endorsement also serves to
motivate those enrolled in our orientation and training programs and to strengthen our
advertising campaigns.
Each month, based on such feedback, the staff member that we deem to have shown the
biggest commitment to our company will be compensated an additional $500. And that's not
all. By filling in and returning this form, you will automatically be entered into a monthly
prize draw to win free tickets for a Caribbean cruise for you and up to three guests. Once
again, we appreciate your choosing Globe Explorer Travel as your tour operator, and we
look forward to welcoming you aboard one of om vessels again in the future.
88
Survey Form
A. Please complete your contact details:
Your name: Bob Hutchins

Phone number: 555-3925
E-mail address: bhutc.hins@fostmail.net
Address: 112 Castlevale Meadow, Everest, KS 66424
Ticket number: 92025068
Dates of trip: July 1 to July 14
B. Please enter the details of the staff member you wish to evaluate:
Staff member's name: Yvonne Jennings

Role: Customer support team
What did this staff member do that particularly impressed you?
Yvonne was very understanding of my needs and those of my family. My son
has a severe peanut allergy, and she went the extra mile to ensure that food
was prepared for him separately and contained no nut products. She also
helped me receive medic.al attention when I cut my head during a fall. She was always
friendly and greeted us with a smile at all times.
Please return this completed form to: Unit 6, Caster Lane, Appleton, WI 54911, for
your chance to win cruise tickets in our monthly prize drawing.
89
181. What is the purpose of the announcement?
(A) To encourage customers to sign up for a service
(B) To solicit opinions from customers
(C) To promote a new cruise destination
(D) To express gratitude to employees
182. What is suggested about the form?
(A) It may be shown to new recruits.
(B) It will be posted on the firm's Web site.
(C) It should be completed within two weeks.
(D) It should be returned by e-mail.
183. Who most likely is Mr. Hutchins?
(A) A travel agent
(B) A cruise ship worker
(C) A tour member
(D) A customer service agent
184. Why was Ms. Jennings mentioned by the customer?
(A) She helped to arrange a cruise schedule.
(B) She recommended some tourist attractions.
(C) She is a personal acquaintance.
(D) She helped to accommodate a family member.
185. What might Ms. Jennings receive?
(A) A free cruise ticket
(B) A cash bonus
(C) A salary increase
(D) A discount voucher
90
91
Questions 186-190 refer to the following flyer, schedule, and e-mail.
Ryerson Education Center

Are you interested in having fun, learning a skill, and meeting new people? If your answer
is yes, then you should consider enrolling in a class at the Ryerson Education Center. Our
classes are taught by experts who donate their time to help members of the public learn
more about topics that interest them. Although there is a small fee for each course, the
amount goes to cover the cost of textbooks and equipment. All of the school's administrative
fees are provided by supporters.
Classes are held at the Ryerson Education Center, located at 2353 Meadow Lane. Each
course will run for four weeks, except for the craft classes, which are held in eight-week
cycles to give students an opportunity to make something. If you are interested in signing
up for a class, please contact info@ryersoned.com. The deadline for registration and
payment for this semester is April 7. Classes will then begin April 15-April 18.
Ryerson Education Center Class Schedule
MONDAY - Knitting 8:00 P.M.-10:00 P.M. (Starts April 15)

Grace McLean will help you learn basic knitting stitches and become familiar with the
use of patterns.
Bring: a ball of light-colored yarn, needles, and a pen/notebook.
TUESDAY - Introduction to ASL 7:00 P.M.-10:00 P.M. (Starts April 16)
Chester Rosewood will introduce students to the unique features of American Sign
Language (ASL). Students will learn grammar and signing vocabulary.
WEDNESDAY - Host the best dinner parties 7:00 P.M.-9:00 P.M. (Starts April 17)
Lily Fairbanks will show you how to master the tricks necessary to throw elaborate
dinner parties with ease. Students will learn how to cook several impressive recipes.
THURSDAY - Creating a household budget 8:00 P.M.-10:00 P.M. (Starts April 18)
Brendon Oliver knows that managing your money is critical. He will teach you how to
track where your money is going and where you need to reduce spending.
Bring: a calculator
92
186. What can be inferred about classes at the Ryerson Education Center?
(A) They change each semester.
(B) They are offered for free.
(C) They are taught by volunteers.
(D) They can be taken online.
187. What is true about the knitting class?
(A) It is being offered for the first time.
(B) It provides students with pattern books.
(C) Its last class will take place in June.
(D) It's intended for advanced learners.
93
188. Which instructor teaches the longest hours?
(A) Grace McLean
(B) Chester Rosewood
(C) Lily Fairbanks
(D) Brendon Oliver
189. In the e-mail, the word "last" in paragraph 1, line 1, is closest in meaning to
(A) final
(B) remaining
(C) previous
(D) enduring
190. On what day does Ms. Wright want to take a class?
(A) Mondays
(B) Tuesdays
(C) Wednesdays
(D) Thursdays
94
Questions 191-195 refer to the following e-mails and form.
To: Jessie Patton <jp@usermail.org>
From: Douglas Arp <arp@oswaldsons.com>
Date: April 18
Subject: Order confirmation
Attached: 274985 Order Form
Dear Ms. Patton,
Thank you for placing a phone order with Oswald & Sons. This e-mail confirmation is
for you to verify that your information is correct. Please review the attached order
form. If you notice any discrepancies between what you ordered and what is recorded,
please respond to this e-mail so that I can address the issue.
As indicated in our purchase policy, Oswald & Sons will debit your account 48 hours
after an order is placed. If you would like to update your method of payment you can
do so by logging into your account online at www.oswaldsons.com/account.
Thank you for your continued business.
Douglas Arp
Sales Rep, Oswald & Sons
95
OSWALD & SONS ORDER FORM
Customer: Jessie Patton
Account: 274985
Order placed: by phone
Order taken by: Jay Brewton
Date ordered: April 17
Item Quantity Cost
Microwave 1 $320
Plates (box of 12) 4 $150
Cutlery (box of 34 assorted pieces) 50 $3,950
Tablecloths 30 $130
Total cost $4,760
(includes tax and delivery charges)
96
191. How can Ms. Patton update her payment information?
(A) By responding to an e-mail
(B) By calling Mr. Arp directly
(C) By signing into an online account
(D) By submitting a request in writing
192. What type of company most likely is Oswald & Sons?
(A) A kit1hen supply store
(B) A fine dining restaurant
(C) An appliance warehouse
(D) A catering company
97
193. When will the money probably be debited from Ms. Patton's account?
(A) April 17
(B) April 18
(C) April 19
(D) April 20
194. What is true about the order?
(A) It was placed by Mr. Patton's assistant.
(B) It will be delivered within two days
(C) Its cutlery was charged incorrectly.
(D) It can be changed online.
195. What does Ms. Patton imply in her e-mail?
(A) She wishes to cancel her order.
(B) Tax and shipping charges need to be specified.
(C) She-'will pay with a different credit card.
(D) Her order confirmation page has been misplaced.
98
99
Questions 196-200 refer to the following notice, e-mail, and memo.
lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
Attention shoppers!
Baxter Creek Mall underwent a routine city inspection recently. As a result, the
inspectors recommended that we widen each parking space.
Work to be done:
• Repainting parking lines
Construction period:
• One week duration: June 23 through June 29
• Parking lot reopens on June 30.
Alternative parking plan:
• Mall patrons will be able to use the nearby Kent Street parking lot.
• The parking tickets will be validated by our mall staff.
Baxter Creek Mall Management Team
lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
100
EMAIL MESSAGE
To: Customer Service <cs@baxtercreek.net>
From: Natasha Lange <lange@youmail.org>
Subject: Temporary parking arrangements
Hello,
I went to your mall this morning and I parked in the reassigned lot. I know that this was
the first day that your parking garage has been closed, but I had a lot of difficulty
getting my parking ticket validated. I first asked the cashier to do it as I was paying for
a purchase, but she said she wasn't authorized to validate Kent Street parking tickets.
She had to direct me to the mall's information desk. The process was too complicated
and time-consuming.
I think it would be better if cashiers could validate parking directly at the check-out.
Please consider making this change.
Regards,
Natasha Lange
101
MEMO
To: Store Managers

From: Dave Voyles
In response to several customer complaints about parking validation, we are

making a small change to our policy. Instead of directing customers to the
mall information desk, all cashiers in individual stores will now be authorized
to validate parking tickets for our temporary lot. This way, shoppers can get
their parking validated at the same time they pay for their purchases. We
believe that this process will be much easier for everyone involved. Please
inform your staff members of this change and forward any questions to me.
Thank you,
Dave Voyles, Baxter Creek General Manager
196. What is the notice mainly about?

(A) Installing a parking fee machine
(B) Setting up security cameras
(C) Modifying the parking spaces
102
(D) Adding more stores to a mall
197. What caused the management team to take action? ·

(A) Customer complaints
(B) A site examination
(C) An employee suggestion
(D) New city regulations
198. In the e-mail, the word "direct" in paragraph 1, line 4, is closest in meaning to
(A) oversee
(B) address
(C) specify
(D) show
199. When did Ms. Lange go shopping?
(A) On June 23
(B) On June 24
(C) On June 29
(D) On June 30
200. What can be inferred about Mr. Voyles?
(A) He works at the mall's information desk.
(B) He implemented a customer's suggestion.
(C) He sent an apology to Natasha Lange.
(D) He will validate customer parking tickets himself.
Stop! This is the end of the test. If you finish before time is called,
103
you may go back to Parts 5, 6, and 7 and check your work
104
PART 6
answer to complete the text. Then mark the letter (A), B, C), or D on your answer sheet.
NOTICE TO EMPLOYEES
The IT department maintains the proper working order of all on-site computer hardware. We also
ensure that the accompanying software ---- (131) at its top level of performance.
If you are having trouble with your office computer, please contact the IT department on
extension 233 and leave a message explaining the ----- (132)
To best serve you, we ask you to include as many details as possible. This includes when the
Issue began. ---- (133). The more information we have the faster we can find a solution.
We will ---- (134) contact you to set up a time for a visit from one of our technicians.
Thank you for your cooperation.
131. 133.
(A) functionally (A) Turning your computer off and back on won't address the
(B) functional issue.
(C) to function (B) Also tell us what you were doing immediately prior to it.
(D) is functioning (C) Moreover, improper connections could be responsible for
the error.
(D) We will try to answer any questions you have about your
device.
132. 134.
105
(A) problem (A) casually
(B) charge (B) collectively
(C) meeting (C) frequently
(D) decision (D) promptly
106
To: Vincent Silvers cvsilvers@tjrprinting.com>

From: Joseph Craig craig@tjrprinting.com>
Date: June 20
Subject: Spelling error on Lambert posters
Hi Vincent,
It's just come to my attention that there's been a setback with the Lambert project.
Apparently the posters for their product launch contain a----(135)
The company name was typed incorrectly in the heading on the final version. As the
liaison for this client, I need you to contact Mr. Lambert, notify him of the issue, and ----
(136) for the oversight.
Because we were responsible for this error, please reassure Mr. Lambert that reprinting of
the posters will occur at----(137) expense and will be completed by the end of next week.-
---(138).
Regards,
Joseph Craig
Production Manager, TJR Printing
135. 137.
(A) statement (A) our
(B) correction (B) his
(C) misprint (C) its
(D) location (D) them
136. 138.
(A) apologizing (A) Mr. Lambert has approved the final version, so this
(B) apologized project is now complete.
(C) apologizes (B) Any further production complaints can be sent to me
(D) apologize directly.
(C) Let's schedule a meeting to determine the appropriate
solution.
(D) Please contact me once you have received payment for
the reprints.
107
108
PART 7
questions. Select the best answer for each question and mark the letter (A), (B), (c), or (D) on
your answer sheet.
The Jefferson County Historical Library contains the most extensive collection of rare
documents related to the lake region anywhere. Visitors to the library can access old maps,
vintage photographs, and original letters and documents from public officials. Many of these
resources are nearly 200 years old. The library also houses a wide selection of books
documenting the history of our community, including several written over a century ago.
None of the materials can be checked out. However, there is a spacious study room, and copies
of certain photographs are available for a nominal fee.
147. What is the brochure about?

(A) A photography studio
(B) A community festival
(C) A historical society
(D) A reference library
148. What is NOT mentioned as something visitors can do?
(A) View some documents
(B) Purchase copied images
(C) Borrow some materials
(D) Access a study room
109
To: Alan Savage <ca.savage@penfolditd.com>

From: Rupert Easterbrook <hr@eprojectsint.com>
Date: January 23
Subject: Suitable candidate
Dear Alan,
I would like to put forward Nancy Engbers for consideration for your vacant junior coder
position. Her ability to produce and edit computer code is in the very top percentile for her
age and experience. She is diligent, punctual, and creative. Having spent three months here as
an intern, she was immediately hired on for an additional three-month project in a senior
capacity. That project was just completed, and we were fully satisfied with the results.
I feel she would be a great asset to your team, and I'm certain you will be pleased with her
attention to detail and high-quality work.
Please do not hesitate to contact me should you require further information.
Yours sincerely,
Rupert Easterbrook
Project Manager
E-Projects International
149. What is the purpose of the e-mail?

(A) To recommend an employee
(B) To ask for a job reference
(C) To announce a job vacancy
(D) To verify exam results
150. What is indicated about Ms. Engbers?
(A) She is ready to take the lead on a code editing team.
(B) She worked at E-Projects International for six months.
(C) She graduated in the top bracket of her computer course.
(D) She was given an award for her creativity.
110
Claire Miller
2175 Woodhill Avenue
Laurel, MD 20707
Dear Ms. Miller,
On behalf of Hometime Outlet, I'm very sorry to hear that you experienced difficulties with
your recently purchased microwave, model 4-600, from Owada Electronics. According to your
complaint, the interior plate spins while in use but the food actually does not heat up.
Unfortunately, there have been a number of complaints about this particular device as well as
others made by the same manufacturer. As we take customer satisfaction very seriously, we no
longer carry products made by Owada Electronics.
We would like to send you a substitute device that is of comparable size and slightly higher
value the Turbo Chrome Microwave from Franco, Inc. The item will be shipped to you free of
charge. We hope that you find this arrangement suitable and that you continue to shop at
Hometime Outlet for all your household needs.
Warmest regards,
Erica Dolan
Hometime Outlet
151. Why did Ms. Dolan send the letter? 153. What does Ms. Dolan offer to do?
(A) To promote a brand of kitchen (A) Contact a manufacturer
appliances (B) Give Ms. Miller a discount
(B) To apologize for a billing error (C) Send a replacement item
(C) To address an issue with a purchase (D) Repair a broken component
(D) To confirm that merchandise is in stock
152. What is mentioned about Hometime Outlet?

(A) It has discontinued business with a certain company.
(B) It will announce product recalls on its Web site.
(C) It has implemented a package tracking system.
(D) It will extend the warranties on some items.
111
112
Questions 176-180 refer to the following application form and e-mail.
MicroNam Laboratories, Inc.

435 Serra Drive, Stanford, California 94306
555-9834
www.micronam.com
Access Application Form
Please provide all information required from recipient below.
Date of application: June 7
Name: Susan Akimoto Department: Quality Control Employee ID: 00489
Type of Access:
■Standard (Monday-Friday, 8:00 A.M. to 8:00 P.M.)
□Extended (Monday-Friday, 8:00 AM to 11:30 PM.)
□Special access (Monday-Saturday, 6:00 AM to 11:30 P.M.)
Area of Access:
□ Laboratory A ■ Laboratory B □ Laboratory C
Start date: July 7 End date: July 28
Requested by:
Name: Jasmine Teng Department: Quality Control Employee ID: 00745
- Please note that processing may take between three to five days from receipt of your
application. Once your request is granted, the recipient will get a notification e-mail
specifying his or her personal access code.
- Only department heads are qualified to make this request and ask for changes to it later.
- This form can be sent by fax to 555-9867
113
E-mail
To: Susan Akimoto <s_akimoto@micronam.com>
From: Facilities Department <facilities@micronam.com>
Date: June 10
Subject: Personal access code application
Dear Ms. Akimoto,
I am pleased to inform you that you are now authorized to access Laboratory B. Your
temporary personal access code is 8541.
When entering the laboratory, hold your badge close to the reader at the main entrance
and wait for the yellow light to turn on. Next, enter your personal access code. The
yellow light will turn green once you enter the valid code. You will hear a beeping sound
if the code is keyed in inaccurately. Bear in mind that you have only three opportunities
to enter the correct code. The system will lock you out after three consecutive entries of
incorrect codes. We can, however, reset your code anytime. All you have to do is present
your employee identification card to our staff.
Please observe safety guidelines while inside the laboratory. If you encounter
emergencies or any issues that need immediate response, please call the number printed
on the back of your access badge and we will respond to you in a timely manner.
Note that your access code is valid only until two days after the end of your assignment.
Facilities Department
MicroNam Laboratories, Inc.
114
176. What can be inferred about Jasmine Teng?
(A) She leads the quality control department.
(B) She needs special access to laboratory B.
(C) She has to e-mail the facilities department.
(D) She will meet with a security staff member.
177. What time should Ms. Akimoto leave Laboratory B?
(A) By 11:30 AM
(B) By 6:00 PM
(C) By 8:00 PM
(D) By 11:30 PM
178. What is true about the application form?
(A) It must be filed personally at the facilities desk
(B) it is evaluated within a maximum of five days.
(C) It can be amended by quality control staff members.
(D) It must be submitted with a copy of an employee badge.
179. How will Ms. Akimoto know that the code she enters is correct?
(A) There will be a long beeping sound.
(B) The reader light will change color.
(C) The yellow light will continue flashing.
(D) The door will automatically open.
180. What is NOT suggested about the facilities department?
(A) It can reset accounts that have been blocked.
(B) It is capable of responding to emergencies at any time.
(C) It requires a recent photo in order to issue badges.
(D) It will revoke Ms. Akimoto's temporary access code after July 30.
115
Questions 186-190 refer to the following advertisement, e-mail, and letter.
Three-Bedroom Apartment for Rent!

A lovely three-bedroom apartment is in the Dumphries Building on Brighton Avenue.
Building facts:
• Recently renovated building with a repaved parking lot
• Eighth-floor unit
• Rent: $1,300 on one or two-year lease
Amenities included:
• The apartment comes partly furnished.
• There is a balcony attached to all units.
• 1 parking space is included in the rent, but additional parking spaces are available for a
$20 monthly fee.
Additional notes:
• Pets are not allowed.
• Utilities such as TV, phone, and Internet are paid separately.
Prospective tenants should contact Wes Norcross: norcross@dumphriesapartment.com
To: Wes Norcross <norcross@dumphriesapartment.com>

From: Anna Groves <anna@sendmail.com>
Date: December 11
Subject: Apartment for rent
Dear Mr. Norcross,
I am writing to you about the three-bedroom apartment that you have listed online. I am
interested in seeing the property. It's located exactly halfway between my office and my
husband's and I prefer to live in units that are high in the building.
It's almost perfect, although the $1,300 price is a little above my preferred budget. This
isn't the only concern that I would like to discuss with you. For instance, we would need a
second parking space, and I wonder if I'll be allowed to do that. My husband and I would
like to look at the apartment and discuss a few matters. Would tonight be convenient for
you? We are available anytime after 7 P.M.
Thank you in advance,
Anna Groves
116
Ms. Anna Groves
Apt. 809
3057 Davis Court
Olney, IL 62450
Dear Ms. Groves:
I hope today's moving day has gone smoothly and this letter finds you well. I am so pleased to have
you and your husband as the new tenants in unit 809. Enclosed with this letter is a copy of your
rental agreement, a recipe for your $1,200 first month's rent in January, and the weekly garbage
pick-up schedule.
I also wanted to let you know that your parking spaces have been assigned and they are #14 and #15
on the second level of the parking garage. You can pick up your parking passes from someone in
the building's office later today.
Please contact me if you have any questions or concerns as you get settled.
Sincerely,
Wes Norcross
Dumphries Apartment
186. What is NOT stated about the apartment building?

(A) It does not permit pets.
(B) All units have balconies.
(C) Cable fees are included in the rent.
(D) It recently fixed its parking lot.
187. Why does Ms. Groves say she likes the apartment?
(A) It is conveniently located.
(B) It is on the top floor.
(C) It is already fully furnished
(D) It is similar to her previous one.
188. Why did Mr. Norcross send the letter?
(A) To request a housing payment
(B) To confirm an apartment viewing
(C) To welcome new tenants
(D) To outline the available amenities
189. What can be inferred about Mr. Norcross?
(A) He agreed to allow pets in the building
(B) He lowered the price of the unit.
117
(C) He requested a year's rent in advance.
(D) He is in the front office on weekdays.
190. What is true about Ms. Groves?
(A) She is going to move into the apartment in February.
(B) She will contact the office to sign a rental agreement.
(C) She is advised to throw garbage away every two days.
(D) She needs to pay an additional $20 per month.
118
PART 6
Sales Manager Wins Negotiation Prize!

Our very own Nigel Davis, head of the direct sales division, has won the National
Negotiation Prize this year. In recognition of his ----(139), he has been awarded an all-
expenses paid trip for two to Spain, where he'll stay in a luxury hotel for seven days.
In a hotly contested final round held in New York, Davis eventually prevailed against last
year's winner, Gupta Singh----(140), Davis also managed to score the highest level of
points ever for this stage of the competition. -----(141).
Davis said he is grateful for the support he has received and that he----(142) his time
abroad.
139. 141.
(A) achievements (A) This award is given out in our company each year.
(B) promotions (B) His coworkers will share his responsibilities during his
(C) lessons absence.
(D) studies (C) Mr. Davis was unavailable for comment when asked
about his trip.
(D) We are all very proud of this accomplishment.
140. 142.
(A) Namely (A) has enjoyed
(B) In addition (B) had been enjoying
(C) Consequently (C) enjoys
(D) On the other hand (D) will enjoy
119
120
Queensville University E-Learning

E-University Software
Prospective students should visit the university Web site and download the E-University
software ---- (143) onto their computers.
The software gives students access to assessments, modules, and online classrooms. Upon
---- (144), each student is provided with a brochure detailing the features of the software.
Once you have installed the program, you need to register by providing your student
Information as well as a username and a password. Any ---- (145) login to your account
will only require your username and password.
---- (146). Alternatively, you can call the Queensville University E-Learning Office at
555-9090
143. 145.
(A) hardly (A) final
(B) deliberately (B) subsequent
(C) continuously (C) distinctive
(D) directly (D) failed
144. 146.
(A) enrollment (A) The software must be purchased before the end of the month.
(B) enrolls (B) Usernames are the same as your university-assigned student
(C) enrolled number.
(D) enroll (C) If you experience any problems with the software, e-mail
itquelearning.edu. (D)The software can be installed on a maximum
of two computers.
121
ZACH BRADLEY 12:14

I'm having lunch with Suzanne, my personal trainer.
ZACH BRADLEY 12:15
I think she could be a potential contributor to our magazine.
MIRIAM RAZEN 12:16
Oh yeah? What makes you say that?
MIRIAM RAZEN 12:17
Does she have any writing experience?
ZACH BRADLEY 12:18
She has a workout blog. She's even been talking to a publisher about writing an
exercise book.
ZACH BRADLEY 12:19
I know you wanted a new column on fitness, so maybe she could be the author.
MIRIAM RAZEN 12:20
That's not a bad idea. Are you still with her? I could come join you and speak with
her myself.
ZACH BRADLEY 12:21
I hoped you would. We are at the deli just down the street.
154. What is indicated about Suzanne?

(A) She works at a deli.
(B) She signed a publishing deal.
(C) She is knowledgeable about fitness
(D) She has a magazine subscription.
155. At 12:21, what does Mr. Bradley mean when he writes, "I hoped you would"?
(A) He is encouraging Ms. Razen to write a book.
(B) He supports Ms. Razen's hiring decision.
(C) He wants the magazine to start a new column.
(D) He expects Ms. Razen to join his meeting
122
To: All employees <staff@ideatech.com>

From: Herbert Chapman <h.chapman@ideatech.com>
Date: May 3
Subject: Fundraising event
Dear All
Here at IdeaTech, we pride ourselves on our close association with worthy causes. In the past, we have
visited children's hospitals, participated in cleanup projects at local parks, and helped raise money for
the local volunteer fire service.
Continuing this tradition, this year our community Outreach program will be sponsoring a local
nonprofit support group for homeless people. Helms Shelter has looked after our community for nearly
80 years, and we are proud to be able to help them in their important work. Employees can assist by
donating items of clothing, canned food, blankets, and sheets. Please bring the items to Sally Fredericks
in the second-floor administration department. She will be coordinating delivery with the shelter.
If you would like to make a financial contribution, please leave the cash with Georgina Hastings in
finance. Ms. Hastings will record and process all funds and ensure they arrive safely with the trustees
at Helms.
Please give generously and make a difference to the less fortunate among us.
Yours sincerely,
Herbert Chapman
Chairperson, Idea Tech
156. Why did Mr. Chapman send the e-mail?

(A) To announce a donation program
(B) To ask for volunteers for a cleanup project
(C) To inform readers of a community emergency
(D) To raise money for the volunteer fire service
157. What will most likely NOT be collected in the administration department?
(A) Bedding
(B) General apparel
(C) Cookware
(D) Canned goods
158. According to the e-mail, what will Ms. Hastings be responsible for doing?
123
(A) Ensuring items are safe to use
(B) Procuring bank loans
(C) Packaging items for delivery
(D) Collecting cash donations
Manningtree to Restore Chromeburry Hall

By Richard Evert
While many marvel at the modern and the new, residents of Manningtree find beauty
in all things classical. This explains why this small town in England is now engaging
in a massive effort to restore the glory of its vintage structures.
A team of local architects, called the Green Construction Society (GCS), is in
partnership with the local government to reconstruct historical buildings in the area.
After successfully restoring the Arc Cathedral and other buildings last year, the
society is now preparing to refurbish Chromeburry Hall.
"Last year's project inspired us to work on the music hall," GCS President Samuel
Morse said. "We can't wait to start working again."
Chromeburry Hall, a 300-year-old concert hall located on Courtney Street, used to be
a popular venue for operas and orchestra shows until the 1930s. During that time, the
walls and ceilings of the building had started to deteriorate, making it unsafe for use.
Since it was more expensive to restore the music hall than build a new venue, the
government decided to close the building and construct the Atlas Theater.
The GCS and the government hope to tum the abandoned structure into a music
museum. However, Morse said much work has yet to be done, and the society is in
need of more volunteers.
"Any form of help would go a long way," Morse said. "We hope our fellow citizens
will join us in this endeavor."
Residents interested in volunteer work may log on to the society's Web site,
www.gesociety.com, to learn more about the project.
124
159. What is the main topic of the article?
(A) An orchestra's performance
(B) A community project
(C) The reopening of a museum
(D) An old music school
160. What does the Green Construction Society plan to do?
(A) Give a tour of the Arc Cathedral
(B) Establish a partnership with the government
(C) Begin some restoration work
(D) Build a new tourist destination in Manningtree
161. What is implied about the Chromeburry Hall?

(A) It was built by a Green Construction Society member.
(B) It underwent a major repair last year.
(C) It was transformed into a museum in the 1930s.
(D) It was frequently used for musical performances
Questions 181-185 refer to the following letter and advertisement.
Mr. Jorge Ernesto

1829 Park Street
Oakland, CA 94612
Dear Mr. Ernesto,
Thank you for renewing your membership to The National Botanical Garden Society You will find
enclosed the latest copy of our magazine along with details of the benefits that membership provides
this year.
I am also writing to request your support against a proposal by the National Parkland Administration
to cut the funding to our Ark Project. The Ark Project, as you know, was founded to create and
maintain copies of every plant in the country to help protect and preserve our botanical heritage. This
proposed drop in financial support could result in the closure of our Ark Center.
You will find a petition form online at www.nbgsociety.com/petition, but you are also encouraged to
contact your congressperson directly to raise your voice against this policy change. We firmly
believe the work we do concerns everyone.
Thank you in advance for your support in this important matter.
Yours sincerely,
Erin Lloyd
Chairperson
The National Botanical Garden Society 125
National Botanical Garden Society Annual Membership
Benefits include:
Free annual subscription to Botany Today, our monthly magazine giving news and updates
on all areas of botany. From research projects and book reviews to seed offers for rare
species, this periodical with over 50 years of uninterrupted publishing is one of the longest-
running magazines in the field. The next issue covers the plight of the Idaho Red Fern-the
only specimen known to exist is at our Ark Center.
Discounted admissions to all affiliated gardens and nature reserves. In many cases, it gives
our members the chance to visit areas of outstanding natural beauty when closed to the
general public. These tours are often conducted by specialists.
Annual dinner & dance invitation, Join us in December at our home in New York City for
our end-of-year celebration. We hold a charity auction to raise money for environmental
causes while having a great time with like-minded people.
181. Why did the Ms. Lloyd send the letter?

(A) To notify a recipient of a policy proposal
(B) To request a charitable donation
(C) To ask the receiver to take a survey
(D) To remind a supporter that his membership has expired
182. What does Ms. Lloyd ask Mr. Ernesto to do?
(A) Share photographs of a plant species
(B) Fund an environmental awareness campaign
(C) Contact his government representative
(D) Purchase a magazine subscription
183. In the letter, the word "concerns" in paragraph 3, line 3, is closest in meaning to
(A) bothers
(B) involves
(C) surprises
(D) occupies
126
184. What could be affected by the National Parkland Administration's decision?
(A) The financing for nature reserves
(B) The fate of a rare species of fern
(C) The number of guided tours available
(D) The discount on botanical garden admissions
185. What does the brochure indicate about the society?
(A) Its membership is falling quickly.
(B) It releases a quarterly periodical.
(C) It works closely with local governments.
(D) It holds an annual fundraising event.
127
Questions 191-195 refer to the following letters and receipt.
MovieMania.com
1201 Bacharach Boulevard
Atlantic City, NJ 08401
April 14
Dear Martin Garcia
Recently, I purchased several movies through your online service. I was very pleased when
I received my DVDs five days after I ordered them. The problem is that when I was
checking the receipt inside the box, I realized that I was overcharged.
I followed the instructions on your Web site and called your customer service department
to request a full refund. However, the person I spoke to advised me that I must submit a
formal request in writing to you before I could be reimbursed. I was also told to attach a
copy of the receipt, which I have done.
I hope that you can settle this issue quickly.
Thank you,
Dianne Taylor
128
MovieMania.com
Order Receipt
QUANTITY ITEM PRICE
1 Chasing Sunflowers $15.00
1 The Hidden Staircase $16.98
1 High School Dreams $20.57
1 Rose-Colored Glasses $25.47
Total $108.02
Date ordered: April 8

Order to ship on April 10
Restrictions: Unopened items can be returned or exchanged within 30 days of delivery.
Refunds will be issued in full to the credit card used to make the purchase.
Dianne Taylor
375 Pennsylvania Avenue
Monmouth Junction, NJ 08852
April 16
Dear Ms. Taylor,
Thank you for your letter. I looked into your order and verified that you were in fact
charged for multiple copies of the same movie. I apologize for this error. We are
investigating the problem to ensure that something similar does not happen again in the
future.
In the meantime, I have already issued you a refund for the two extra items you didn't
request. If you contact your credit card company you should see the reimbursement
reflected on your balance.
Lastly, enclosed with this letter is a pre-paid mailing label. Please attach it to a box and
use it to return the two movies that you were
129 sent incorrectly.
Sincerely,
Martin Garcia
191. What is the purpose of the first letter?
(A) To correct the refund instructions
(B) To request further information
(C) To give a review of DVDs
(D) To ask for reimbursement
192. When did Ms. Taylor receive her order?
(A) On April 10
(B) On April 12
(C) On April 13
(D) On April 14
193. In the first letter, the word "settle" in paragraph 3, line 1 is closest in meaning to
(A) descend to
(B) straighten out
(C) dwell in
(D) relieve
194. How much did Mr. Garcia credit Ms. Taylor's account?
(A) $15
(B) $20
(C) $30
(D) $45
195. What is true about Mr. Garcia?
(A) He has received Ms. Taylor's returned items.
(B) He sent Ms. Taylor a postage sticker.
(C) He contacted Ms. Taylor's credit card company
(D) He requested a copy of a receipt.
130
PART 6

To: Christian Scoltz < cstoltz@bringtmail.com >
From: Henry Shearer < hshearer@natworld.com >
Date: March 14
Subject: Submitted article
Dear Mr. Stoltz,

We were very impressed with the work you submitted, and we are planning to ---- (139)
the article in our May issue.
----- (140). The problem is that many of the terms you use and the complex processes you
describe will be difficult for some readers to comprehend. Natural World magazine is
aimed at the 12-18 age range, and your article is simply too ---- (141) for these younger
readers.
Fortunately, I believe this issue can be resolved easily. We ask that you rewrite these
difficult parts in ---- (142) with out contents editor, Lisa Chaney, in order to make them
more simple and clear.
Please let me know if you would be willing to do so.
Best regards,
Henry Shearer
Editor-in-chief, Natural World magazine
139. 141.
(A) conduct (A) technical
131
(B) include (B) casual
(C) refer (C) lengthy
(D) acquire (D) formal
140 (A) However, your piece requires some minor revisions 142.
before publication.
(A) consultant
(B) The issue will be 50 pages with colored advertisements
(B) consulting
between each article.
(C) consultation
(C) Therefore, your article needs to be written by the end of
March. (D) consults
(D) Our finance department will send you a check by mail

shortly.

To: Human Resources Department < hr@jilladvertising.com >
From: Sarah Jones < sjones@fastmail.com >
Date: June 6
Subject: Application for copywriter position.
Dear Hiring Manager,

I am writing to express my interest in your vacancy for the copywriter position
advertised on www.jobnet.com. ----- (143).
I have six years of experience in the field of advertising. Currently, I am the head
copywriter for the company Ink Ads. I believe that my skills and work experience are -
---- (144) for the role.
As the head copy writer, I manage a team of writers and artists who produce print
advertisements for various companies. I am also in charge of overseeing projects from
concept development to completion. With my qualifications as a copywriter and project
manager, I am confident that I ---- (145) substantively to your firm.
Attached is my résumé with contact information for two character ----- (146).
132
Should you find me suitable for the position, please contact me at your convenience.
Thank you.
Sincerely,
Sarah Jones
133
143. 145.
(A) The description interested me and I would like more (A) am contributing
information.
(B) have contributed
(B) The deadline is approaching and I have a few
(C) could contribute
questions to ask.
(D) contribute
(C) I’m seeking new opportunities and would like to apply
for this position.
(D) However, I am unclear on the application
requirements.
144. 146.
(A) probable (A) providers
(B) adequate (B) qualities
(C) capable (C) references
(D) plausible (D) patterns
134
Healthy Stop
Serving our valued customers for more than 20 years
751 Lightning Point Drive
Chattanooga, TN 37350
Customer name: Arnold Butler
Customer billing address: 234 Commerce Avenue, Brooklyn, NY 11216
Shipping address: 304 Copper Street, Somerville, TN 38068
Quantity Item Description Price
Snax Peanut Cinnamon raisin flavor (1 large jar)

$8.00
1 Butter Place of origin: Organic Treats, 1452
Bluebird Road, Sturgeon Bay, WI 54235
Vedera Fruit A blend of pure grapefruit, cranberry,

Juices and mango juices (64-ounce bottle) $15.00
1 Place of origin: Greenberry Farms, 25
North Gatwick Drive, Hillsboro, OR
97006
Subtotal $23.00
Gift-wrapping charge $3.25
Shipping $5.75
Total $32.00
This invoice serves as your official receipt. Merchandise may be returned within seven days from the date
of purchase.
162. What is indicated about Healthy Stop?

(A) It has organic farms near its retail shops.
(B) It has been doing business for over two decades.
(C) It provides discounts on selected food items Dit imports products from other countries
around the world
163. Where will the goods be sent?
(A) To Hillsboro
(B) To Brooklyn
(C) To Chattanooga
(D) To Somerville
164. What can be inferred about Mr. Butier's purchase?
135
(A) it comes with a free grocery item.
(B) It will be delivered to his apartment.
(C) It is intended to be a gift.
(D) It was eligible for free shipping.
136
Madeline Gray Today's discussion is to cover plans for our annual skills
workshop to be held on August 10.
12:13 PM
Theresa Gardner You were working at the Vanton branch during this event last
12:14 PM August, weren't you, Vera?
Vera Anthony Yes, I was. That's why I'm excited to see how professional
12:17 PM development events are handled here at the Dayton branch.
Theresa Gardner Well, you'd better sign up soon. The main conference room can
only accommodate 150 people.
12:18 PM
Madeline Gray That's a good reminder. Moving on, there have been some new
12:19 PM developments. First of all, Colin Timmons has finally selected
the topic of his small group discussion, hasn't he?
Vera Anthony Yes. He e-mailed me the title. It's called "E-mail Tools to Save
You Time." That can be added to the schedule now.
12:19 PM
Madeline Gray I also spoke to Nijita Makino, who is scheduled to speak in the
12:21 PM morning, but can only come in the afternoon. I'd rather change
her time than cancel her presentation, but what do you think?
Theresa Gardner Why don't we just have Marco Hoch trade times with her? That
12:22 PM should solve the problem.
Vera Anthony That will work. I know that Marco will be present all day.
12:23 PM
Madeline Gray Then we're all in agreement. I'll ask Marco about swapping
times.
12:24 PM
165. What can be inferred about Ms. Anthony?

(A) She asked for advice on the workshop.
(B) She has worked at this branch for less than a year.
(C) She has not yet seen the updated schedule.
(D) She has invited Mr. Hoch to an event.
137
166. What is suggested about the workshop?
(A) It is open to people from other companies.
(B) There is a time slot to be filled.
(C) It will be hosted at an external venue.
(D) It has a limited number of seats.
167. At 12:24 P.M., what does Ms. Gray mean when she writes, "Then we're all in
agreement"?
(A) She thinks all issues have been settled.
(B) She supports switching two speaking times.
(C) She will hire another speaker.
(D) She confirms the selected date for a program.
March 29
Mr. Vijay Patel
1745 South Grove Road
Nashville, TN 37201
Dear Mr. Patel
We are very excited that you have accepted our offer to participate in the Public Astronomy
Awareness Conference. This is a unique opportunity for you to speak to some of the leading
figures in the field and also to help us raise awareness of our discipline with the general
public. The event runs from June 11 to June 15, and your main presentation is scheduled for
June 14 in the main auditorium. The organizers would like to extend an invitation for you to
stay free of charge at the Gordon Convention Center's hotel facility at 3708 Farland Street.
You can check in after 4 P.M. on June 10 and your checkout time will be 1 P.M. on June 15.
-[1] - Be sure to include any slides you wish to have included. This is so we can provide
subtitles on the screen for those who are hard of hearing.-[2] - We also encourage you to
attend the other lectures, such as those on astrophysics and asteroid identification, which are
taking place in the side rooms and secondary hall.
As we previously discussed, on June 13 you will also run a workshop for amateurs on how
to operate a telescope.-[3]-I was told by your university department colleague James Preston
that you ran a similar workshop for your local youth club. - [4] - As we have a number of
schoolchildren coming that day, we are planning to set up the equipment on the roof of the
hotel's attached restaurant.
If you have any questions related to the conference, please e-mail me or call me at (013)
278-5532.
Best regards,
Paul Rahman
Conference Coordinator
Public Astronomy Awareness Organization
138
168. The word "extend" in paragraph 1, line 5, is closest in meaning to
(A) prolong
(B) offer
(C) develop
(D) increase
169. What information is NOT provided in the letter?
(A) Hotel location
(B) Lecture topics
(C) A checkout date
(D) Workshop times
170. Where will Mr. Patel conduct a workshop?
(A) In the secondary hall
(B) In a side room
(C) In the main auditorium
(D) Above a dining area
171. In which of the positions marked [1], [2], [3],and [4] does the following sentence best
belong?
"Please forward the text of your proposed talk at least one week prior to the event."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
139
Questions 196-200 refer to the following invitation, Web site, and schedule.
Katherine Parish
310 Windy Ridge
Road Berne, IN 46711
Dear Ms. Parish:
As you are a loyal member, I wanted to personally invite you to attend an
upcoming program presented by the Theater Arts Association (TAA). The latest
event in our annual seminar sessions is intended to help those who work in theater
to better improve their craft. It will be held on June 1 at the Sinclair Hotel in
Chicago. If you need accommodation, rooms can be booked directly at the Sinclair
Hotel
The rate for the seminar is $200 for the day if you register online at www.
theaterartassociation.com by May 1. However, it will increase to $250 for on-site
registration. Additionally, as a TAA member, lunch will be included in your
conference registration. For non-members it is available for a fee of $20.
We look forward to having you join us.
All the best,
Todd Irving
TAA Chairperson
140
+ www.theaterartsassociation.com
Congratulations!
You have successfully registered for the TAA Performance Seminar.
Review your details below.
Registrant Name Katherine Parish
Occupation Set Designer
Member Yes
Seminar Cost $200
Registration Fee Paid
gistration Number 00542
Accommodations Arranged through the venue
Please download the schedule of events and seminar materials HERE.

Please look them over prior to the conference so that you can participate fully in the discussions
TAA Performance Seminar

Sinclair Hotel, Chicago
June 1, 10:00 A.M. to 3:30 P.M.
9:30 A.M. Registration and refreshments
10:00 A.M Welcoming remarks from TAA chairperson, Todd Irving
10:15 A.M. Keynote Speech: The New Era of Theater Arts with Michael Cerda
11:15 A.M. Morning refreshment break
11:30 A.M. Hair and Makeup for Theater with Rosa Conroy
12:30 P.M. Lunch in the Sinclair Hotel Main Lounge
1:30 P.M. Creating Beautiful Stages with Joseph Gentry
2:30 P.M. Choosing the Best Cast with Keenan O'Keefe
3:00 P.M. Closing remarks from Todd Irving
*During lunch, all paid TAA members can vote on Todd Irving's successor.
141
(A) To extend an invitation to a conference speaker
(B) To thank a member for regular attendance
(C) To publicize a new workshop
(D) To advertise a membership program
197. What can be inferred about Ms. Parish?
(A) She signed up after the deadline.
(B) She must pay an additional $20 for lunch.
(C) She plans to stay at the Sinclair Hotel.
(D) She is interested in volunteering for the ΤΑΑ.
198. What is Ms. Parish encouraged to do before the event?
(A) Give feedback about her accommodations
(B) Review comments from last year's discussions
(C) Update her membership information
(D) Read through provided documents
199. Whose lecture is most relevant to Ms. Parish?
(A) Todd Irving
(B) Keenan O'Keefe
(C) Joseph Gentry
(D) Rosa Conroy
200. What will happen at the event?
(A) Every lecture will last one hour.
(B) A new TAA chairperson will be selected.
(C) Some attendees will have opportunities to get makeup
(D) Rosa Conroy will give a keynote address.
142
ACTUAL TEST 2
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand
spoken English. The entire Listening test will last approximately 45 minutes. There are
four parts, and directions are given for each part. You must mark your answers on the
separate answer sheet. Do not write your answers in your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a
picture in your test book. When you hear the statements, you must select the one
statement that best describes what you see in the picture. Then find the number of the
question on your answer sheet and mark your answer. The statements will not be
printed in your test book and will be spoken only one time.
Example Sample Answer
A B C D
Statement (B), "They're talking in a group," is the best description of the picture, so
you should select answer (B) and mark it on your answer sheet.
143
1.
2.
GO ON TO THE NEXT PAGEV
144
3.
4.
145
5.
6.
GO ON TO THE NEXT PAGE

146
PART 2
Directions: You will hear a question or statement and three responses spoken in English.
They will not be printed in your test book and will be spoken only one time. Select the best
response to the question or statement and mark the letter (A), (B), or (C) on your answer
sheet.
7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet
19. Mark your answer on your answer sheet.
147
PART 3
32. What place is the woman looking for? 38. What is mentioned about the man's shop?
(A) An apartment complex (A) It needs a new pastry chef.
(B) An art museum (B) It has just recently opened.
(C) A theater (C) It is moving to a new location.
(D) A pharmacy (D) It is offering a special promotion.
33. What will begin at one o'clock? 39. What does the man ask the woman to do?
(A) A lecture (A) Write a favorable review
(B) A performance (B) Evaluate a Web site
(C) A guided tour (C) Talk to a colleague
(D) A store opening (D) Take some photographs
34. Why does the man suggest walking? 40. What will the woman do this weekend?
(A) The taxis are too expensive. (A) Meet with the man
(B) There are no buses approaching. (B) Develop a Web site
(C) The destination is nearby. (C) Promote a business
(D) The trains have stopped running. (D) Contact a professional
148
35. Who is Jasmine Sharif? 41. Where is the conversation taking place?
(A) A software engineer (A) At a public library
(B) A laboratory technician (B) At an art institute
(C) A market researcher (C) At a fitness facility
(D) A senior editor (D) At a history museum
36. What do the speakers expect from Ms. 42. What benefit does the woman describe?
Sharif? (A) Advance notice of academic events
(A) She will attend a launch party.
(B) Complimentary introductory classes
(B) She will improve sales of an item.
(C) Discounted lecture tickets
(C) She will help develop a working model.
(D) Entrance into a draw for a prize
(D) She will make a product user friendly.
37. What does the man say he will l do? 43. What is the man asked to do?
(A) Compile a trend report (A) Make a payment in cash
(B) Print out the employee handbook (B) Return in three business days
(C) Prepare a project summary (C) Show a form of identification
(D) Create a list of supplies (D) Fill out some paperwork
44. What is the purpose of the man's call? 50. What is the conversation mainly about?
(A) Adding more dining space (A) Adding more dining space
(B) Hiring more employees (B) Hiring more employees
(C) Expanding a menu (C) Expanding a menu
(D) To update his billing method (D) Redecorating a restaurant
45. What does the man say he did recently? 51. Why is the man concerned?
(A) Moved to San Francisco (A) Some staff members will arrive late.
(B) Renewed a subscription (B) A project could bother customers.
(C) Sent a formal complaint (C) Refurbishment is too expensive.
(D) Presented his credentials (D) An employee is too slow while serving
diners.
149
46. What does the woman suggest the man 52. What does the woman offer to do tomorrow?
prepare? (A) Order some materials
(A) A letter outlining the problem
(B) Apply for a building permit
tomorrow?
(C) Find out an estimated price
(B) Proof of his name and address
(D) Get scheduling information
(C) A copy of a financial document
(D) A completed renewal card
47. Who most likely are the speakers? 53. What problem does the man mention?
(A) Conference attendees (A) He is unable to order online.
(B) Office coworkers (B) He needs a replacement part.
(C) Online marketers (C) An electrical device is not functioning.
(D) Payroll clerks (D) A kitchen appliance has broken.
48. What is the woman concerned about? 54. Why does the woman apologize to the man?
(A) Receiving a reimbursement (A) The company is closing early.
(B) Picking up her pay check man? (B) She will be absent in the morning.
(C) Canceling a reservation (C) A service is no longer offered.
(D) Completing a project on time (D) No employees can visit today.
49. What does the man suggest doing? 55. What does the man request?
(A) E-mailing their department supervisor (A) A confirmation number
(B) Contacting the finance department (B) A cost estimate
(C) Photocopying travel receipts (C) A visit in the morning
(D) Visiting the human resources manager (D) A company brochure
56. Why is the woman calling? 59. What does the woman thank the man for?
(A) To inquire about the availability of an (A) Repairing a sink
item
(B) Completing the job on time
(B) To check the status of a delivery
(C) Working extra hours
(C) To complain about merchandise quality
(D) Moving some furniture
150
(D) To report that the wrong item was sent
57. What does the man offer to do? 60. What does the man mention about the
(A) Send some fabric by post maintenance team?
(A) It has to deal with a lot of paperwork .
(B) Give the woman a bulk discount
(B) It holds regular training sessions.
(C) Exchange items for another color
(C) It can't keep up with the demand.
(D) Report a problem to a supervisor
(D) It plans to hire more workers soon.
58. What does the man tell the woman about? 61. What does the woman imply when she says,
(A) An online feedback survey "It can wait"?
(A) A task is not urgent.
(B) A new method for placing orders
(B) She will help the man later.
(C) A problem with an incorrect address
(C) An office isn't open yet.
(D) An increase in shipping charges
(D) A chore has been completed.
62. Why does the man say, "They're probably

gone"?
(A) He thinks a flight will be full.
(B) He knows that the flight left already.
(C) He can't reach the flight crew.
(D) He sends some passengers away.
63. What can be inferred about the flight?
(A) It will make a stopover.
(B) It will arrive in the evening.
(C) It is likely to be delayed.
(D) It will take a lot of time.
64. What can be inferred about the flight?
(A) It will make a stopover.
(B) It will arrive in the evening.
151
(C) It is likely to be delayed.
(D) It will take a lot of time.
152
Interviewee Time Type Price
Paige Barker 1:00 P.M. Black/ Single Cartridge $19
Bert Lucas 2:00 P.M Color/ Single Cartridge $24
Blair Carpenter 3:00 P.M. Black/ 3-pack $47
Nettie Eisenberg 4:00 P.M. Color/ 3-pack $59
65. Why did the man call the woman yesterday? 68. What does the woman tell the man?
(A) To provide an appointment update (A) Some cartridges work in multiple
brands.
(B) To request a revised resume
(B) A product has been discontinued.
(C) To clarify some information
(C) Some new printers are in stock.
(D) To give directions to a site
(D) A replacement cartridge is easy to
install.
66. Look at the graphic. When will Ms. 69. What does the man say he will print?
Carpenter's interview take place? (A) Promotional brochures.
(A) 1:00 P.M.
(B) Company memos
(B) 2:00 P.M.
(C) Workshop materials
(C) 3:00 P.M.
(D) Meeting handouts
(D) 4:00 P.M.
67. According to the woman, what will happen 70. Look at the graphic. How much will the man
on July 23? spend?
(A) A senior manager will retire. (A) $19
(B) A training session will be conducted. (B) $24
(C) An application deadline will pass. (C) $47
(D) An ability test will be administered. (D) $59
153
154
PART4
Directions: You will hear some talks given by a single speaker. You will be asked to answer
three questions about what the speaker says in each talk. Select the best response to each
question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be
printed in your test book and will be spoken only one time.
71. What kind of job is advertised? 77. Where does the speaker most likely work?
(A) Summer tour guide (A) At a flower shop
(B) Flower store clerk (B) At a church
(C) Gardening helper (C) At a nature reserve
(D) Pool attendant (D) At a post office
72. What benefit of the job is mentioned? 78. What is mentioned about the delivery?
(A) Receiving seasonal bonuses (A) It requires an additional charge.
(B) Learning new skills (B) It will take place in the afternoon.
(C) Earning competitive wages (C) It is for commercial businesses only.
(D) Being eligible for promotion (D) It is expected to arrive on time.
73. How can interested parties apply? 79. Why should Mr. Johnson return the call?
(A) By calling the head of personnel (A) To confirm the total price of goods
(B) By e-mailing Mr. Ramirez (B) To change a delivery address
(C) By visiting an office in person (C) To settle the account immediately
(D) By attending a job fair (D) To add some items to an existing order
155
74. Who most likely is the speaker? 80. What type of company is Wester's?
(A) A fitness instructor (A) A fitness studio
(B) A spa employee (B) An advertising agency
(C) A government official (C) An investment banking firm
(D) A corporate trainer (D) An apparel maker
75. What will happen in six weeks? 81. Why did the Wester's share price surge?
(A) The speaker will change a procedure. (A) It had record-breaking sales.
(B) The speaker will visit the listeners again. (B) It purchased new equipment.
(C) Listeners will attend a conference. (C) It started a new partnership.
(D) Listeners will compete in an event (D) It changed its leadership.
76. What are listeners encouraged to do? 82. What will happen in the winter?
(A) Sign up for a newsletter (A) New staff will be hired.
(B) Keep track of their progress (B) A new product will be sold.
(C) Find ways to get motivated (C) A replacement CEO will take over.
(D) Set weekly goals (D) New warehouses will be constructed
83. Where would this talk most likely be heard? 89. What most likely is the speaker's occupation?
(A) A tropical island (A) Recording studio executive
(B) A hotel restaurant (B) Music magazine journalist
(C) An outdoor garden (C) Professional jazz musician
(D) A sporting event (D) Record store employee
84. What do the listeners have a chance to win? 90. Why is the speaker unable to accept one
(A) A flower bouquet item? item?
(A) It is larger than needed.
(B) A free meal coupon
(B) It is too expensive.
(C) A complimentary book
(C) It is in poor condition.
(D) A discounted tour
(D) It is out of date.
156
85. What are listeners asked to do? 91. What does the speaker mean when she says,
(A) Stay close to the group "But that's not final"?
(A) A fee can be waived.
(B) Refrain from leaving the path
(B) A schedule can be updated.
(C) Avoid making any loud noises
(C) An offer can be adjusted.
(D) Discard all forms of trash responsibly
(D) A contract can be canceled.
86. What is the speaker doing? 92. Why is the speaker making this
(A) Sharing cooking safety tips announcement?
(A) An airline policy has changed.
(B) Giving a product demonstration
(B) A flight's arrival is delayed.
(C) Inviting recipe suggestions
(C) A plane will begin boarding.
(D) Marketing a culinary institute
(D) A bad weather has been predicted.
87. What is mentioned about the DoughBoy 93. What does the woman mean when she says,
5000? "That's fully understandable"?
(A) It is easy to clean. (A) She comprehends a process.
(B) It has a timing device. (B) She feels sorry for the listeners.
(C) It is cheaper than similar products. (C) She is accepting a suggestion.
(D) It has a durable base. (D) She thinks an explanation is clear.
88. How can listeners get a discount? 94. When will another announcement be made?
(A) By presenting a specific number (A) In ten minutes
(B) By joining a mailing list (B) In fifteen minutes
(C) By completing a questionnaire (C) In thirty minutes
(D) By submitting serving suggestions (D) In an hour
157
Time Activity
10:00 A.M. Production Room Tour Presentation Schedule -Posted May
3
11:00 A.M. Product-Testing Q&A
Day Presenter
12:00 P.M. Lunch
Tuesday Carol Thomas
1:00 P.M. Video Presentation on
Wednesday Eric Peterson
Operating Systems
Thursday Joshua Ford
95. Where most likely is the speaker? 98.Friday
Why is the speaker calling?
Denise
2:00 P.M. Demonstration by Staff
(A) In a medical laboratory (A) To confirm Blackwood
a business trip
(B) In a computer store (B) To give a schedule update
(C) At a manufacturing plant (C) To cancel a presentation
(D) At a car assembly line (D) To request authorization
96. Look at the graphic. When will the listeners 99. What is the listener asked to do?
watch a video? (A) Set up equipment
(A) At 10:00 A.M. (B) Revise presentation materials
(B) At 11 :00 A.M. (C) Meet at 9 A.M.
(C) At 1 :00 P.M. (D) Send a summary
(D) At 2:00 P.M.
97. What are the listeners reminded to do? 100. Look at the graphic. Who will present on
(A) Turn off their cell phones Thursday?
(B) Wear protective gear (A) Carol Thomas
(C) Remain quiet at all times (B) Eric Peterson
(D) Return visitor passes (C) Joshua Ford
(D) Denise Blackwood.
158
READING TEST
In the Reading test, you will read a variety of texts and answer several different types
of reading comprehension questions. The entire Reading test will last 75 minutes.
There are three parts, and directions are given for each part. You are encouraged to
answer as many questions as possible within the time allowed.You must mark your
answers on the separate answer sheet. Do not write your answers in the test book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four
answer choices are given below each sentence. Select the best answer to complete
the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
101. Mr. Hobbes is ------- in the business 104. Everton Banking, INC.., has
loan because he needs funds for his new auto announced ------- to establish an investment
shop. company with Thompson Financial this
(A) interesting year.
(B) interested (A) plans
(C) interestingly (B) plan
(D) interest (C) planner
(D) to place
102. Galaxy Palace, a popular amusement 105. Many ------- officials attended the
park, offers free ------- to children under four groundbreaking ceremony for the Johnson
years of age. Arts Center in St. Albans yesterday.
(A) destination (A) around
(B) admission (B) close
(C) connection (C) near
(D) training (D) local
103. Because of heavy snow, the arrival of 106. ------- who developed health problems
the last train at the station was late by more associated with the oil spill in the Gulf of
------ ninety minutes. Alaska are eligible to receive compensation.
(A) to (A) They
(B) as (B) She
159
(C) than (C) Another
(D) for (D) Those
107. Customers prefer electronic ------ 111. African Builders Corporation is
because they are more convenient, but conducting a transportation development
sensitive information must be protected project in the Congo in ------- with local
online. authorities and communities.
(A) transactions (A) cooperates
(B) complications (B) cooperating
(C) interruptions (C) cooperated
(D) necessities (D) cooperation
108. Clarke & Smith Marine Equipment 112. The outstanding balance on your
Ltd. ------- launched its new line of diving previous billing statement must be paid -----
watches last week. - the last week of December to avoid
(A) success penalties.
(B)successes (A) onto
(C) successful (B) as
(D) successfully (C) at
(D) by
109. Management requires ------- new 113. The Transportation Department strives
employees to attend the two-day orientation ------- motorists with accurate traffic updates
seminar organized by the human resources in partnership with radio and television
department. stations in the country.
(A) each (A) of providing
(B) enough (B) to provide
(C) much (C) having provided
(D) all (D) to be provided
110. During the meeting, several issues ----- 114. The auditorium on the sixth floor is the
- the highway project were discussed by the most ------- used venue for large company
site engineers. activities and business conferences.
(A) regarded (A) eligibly
(B) regard (B) evenly
(C) regarding (C) commonly
(D) regards (D) sharply
160
115. In business terms, a company's 119. As a newly licensed realtor, Mr.
furniture, equipment, and real estate McNabbney felt------- after the sale of his
properties ------- to as fixed assets. first million-dollar property.
(A) refer (A) invigorated
(B) referred (B) simple
(C) are referred (C) ordinary
(D) have referred (D) elaborate
116. My supervisor had a thoroughly----- 120. Matrix Mobility conducted a

-- hiking trip in Bhutan with the help of thorough financial audit of each of its
some experienced tour guides. regional offices, most of ------ recorded
(A) enjoyed significant deficits within the last six
(B) enjoyable months.
(C) enjoys (A) they
(D) enjoy (B) all
(C) what
(D) which
117. Mr. Glass revealed that he ------- at 121. If the cargo container is dispatched
the Littleton Boys' Academy for the today, the customers will receive their
upcoming fall semester. packages two days ahead of the -------
(A) would not be teaching date of delivery.
(B) will not be taught (A) estimating
(C) would not have been teaching (B) estimated
(D) will not have been teaching (C) estimates
(D) estimation
118. Copies of David Yankov's latest 122. Most people forget to consider the
book, Innocence, were ------- sold out two cost of car insurance------- purchasing a
weeks after it became available on the vehicle for the first time.
market. (A) in addition
(A) nearly (B) when
(B) nearest (C) instead
(C) nears (D) even though
(D) neared
161
123. All personal and financial data must 127. Hoffmann's modular homes are fully
remain ------- except when the requesting ------- before being shipped from the
party presents written consent from the manufacturing plant to ensure the
client involved. accuracy of their fabrication.
(A) confidentiality (A) established
(B) confidential (B) ordered
(C) confidentially (C) satisfied
(D) confidence (D) assembled
124. The stereo accessories are available 128. Before delivery, Frankie's Furniture
for purchase as part of a package or----- Warehouse will request the ------- of your
(A) separately doorway to confirm that all purchases
(B) separating will actually fit.
(C) separation (A) portions
(D) to separate (B) styles
(C) dimensions
(D) materials
125. Ms. Loraine Evans will------- the 129. Everyone must perform
role of head chef in Mr. Robinson's exceptionally during the internship as ---
absence while he is on vacation with his ---- the most competent trainees will
family. receive job offers from the television
(A) back up network.
(B) take over (A) only
(C) look after (B) ever
(D) take in (C) when
(D) once
126. ------- newspapers reported the 130. The tablet computer shuts off ------
bankruptcy of Needleman Corp., the it has a fully charged battery, so the
company's accountants were trying to computer should be returned to the
find a way to stay in business. dealer.
(A) Given that (A) so that
(B) As a result of (B) as though
(C) As for (C) even if
(D) Even as (D) at least
162
PART 6
of each text. Four answer choices for each question are given below the text. Select
the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your
answer sheet.
To: All Staff

From: Naomi Mizell, Office Manager
Subject: Eugene Pippen
Hello Everyone,
As I discussed briefly in last week’s staff meeting, Eugene Pippen, the company’s
public
relations director, has resigned from his role here at Virginia Consulting. Mr. Pippen
131
has
decided to ------------ a position with a major investment group, Haymond
Investments. 132
This job will allow Mr. Pippen to plan publicity campaigns on a larger scale. -----------
133
- Therefore, this is an excellent opportunity for him both professionally and
personally. -----------we are sincerely disappointed to lose him as an employee.
Mr. Pippen’s final day of work will be Wednesday, March 18. On that day, we will
hold a small 134
ceremony in the main conference room ---------. his many years of service. It will
begin at 4 P.M.,
and everyone is welcome to attend.
163
Cheers,
Naomi Mizell
131. 133.
(A) indicate (A) Otherwise
(B) advise (B) Even so
(C) promote (C) Besides
(D) accept (D) Similarly
132.
(A) This new role at Haymond Investments
is a perfect fit. 134.
(B) However, we are excited to see what he (A) to recognize
will do next. (B) is recognizing
(C) Mr. Pippen’s replacement has not yet (C) would recognize
been announced. (D) has recognized
(D) It will also require less travel away from
his family.
164
To: Henry Stevenson <hstevenson@mailtimestorage.com>

From: Mailtime Storage <service@mailtimestorage.com>
Date: May 17
Subject: Failure notice
Dear Customer,
We are writing to inform you that an error during ------- (135) of your e-mail resulted in an
unsent message.
The message sent to lauraburk@bristolwork.com on May 16 at 23:03 failed to be delivered. --
----- (136). We have not detected any malfunctions with our internal server. Therefore, we
recommend resending the message. Should the same issue occur again, it is possible that the
account of the intended recipient ------- (137)
However, if you cannot successfully send messages to ------- (138) contact, please inform our
customer support department by calling 1-800-555-9506.
Please note that this is an automated message. Do not reply.

Sincerely,
The Mailtime Storage Team
135. 137.
(A) retrieval (A) has been deleting
(B) motivation (B) be deleting
(C) transmission (C) to be deleted
(D) agreement (D) has been deleted
136. 138.
(A) Please check your Sent message folder to verify. (A) any
(B) Unfortunately, the cause of the error is unknown. (B) his
(C) There have been some interruptions to our Internet (C) their
service recently.
(D) other
(D) We cannot confirm that the address is a valid one.
165
To: Steven Herzog <sherzog@artemis.com>
From: Marie Swain <marieswain@astoriacity.org>
Subject: Barton Public Park Art Initiative
Date: November 9
Dear Mr. Herzog,
------- 139 our preliminary evaluation of your portfolio, we think you are well qualified to lead our art
project. Your past work is contemporary and eye-catching, and it would definitely be a beautiful addition
to the walls and buildings of Barton Public Park. ----- 140. It will be held at City Hall on November 20 at
3 P.M. During this time, you ------- 141 to describe your artistic vision and provide sketches of the
pieces you propose to paint in the park.
If you are unsuccessful on this occasion, we will consider ------- for future art projects in Astoria City if
a suitable assignment arises.
If you have any questions, please do not hesitate to e-mail me.
Regards,
Marie Swain
Parks and Recreation Department
Astoria City Council
139. 141.
(A) Afterward (A) were asked
(B) In order to (B) will be asked
(C) Consequently (C) had asked
(D) Based on (D) would have asked
140. 142.
(A) The committee would like to meet with you in person. (A) ourselves
(B) The hiring manager will review all (B) myself
166
portfolios next week. (C) us
(C) As a shortlisted candidate, you will need to attend an (D) you
interview.
(D) Please submit three work-related references beforehand.
Peggy Shelton
75 St. James Boulevard
Horton, KS 66439
Dear Ms. Shelton,
This letter accompanies the replacement of the malfunctioning Nexal-360 blender from
Nexal Manufacturing. We're sorry that you had trouble with the original model you bought,
but we're confident that the enclosed device will be ------- 143.
The Nexal-360 blender will be a useful addition to your kitchen for years to come. For
safety reasons, and to prevent damaging the plastic base, you should keep the device away
from heat sources ------- 144 toaster ovens, stoves, and furnaces.
We have also included a bonus item for you. ------- 145. It is a blade specially designed for
chopping ice in your blender. For information about changing from one blade to another,
please ------- 146 the manual.
Thank you for being a Nexal Manufacturing customer!
The Nexal Manufacturing Team
143. 145.
A. portable A. This gift is a token of our appreciation for your patience.
B. reliable B. The blade should be stored in a cabinet or on the
countertop.
C. notable
C. Be sure to follow all safety procedures as instructed.
D. approachable
D. It will be shipped immediately at no additional cost to
you.
167
144. 146.
A. much too A. consult
B. as well B. correct
C. of these C. reuse
D. such as D. adapt
168
PART 7
newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by
several questions. Select the best answer for each question and mark the letter (A), (B),
(C), or (D) on your answer sheet.
Questions 147- 148 refer to the following information.
Thank you for purchasing the TechRight 1400

Scanner. In this publication, you will find everything
you need to know to start scanning documents and
images into a computer running any common
operating system. You can learn about the various
parts of your scanner, its advanced features, and
review our start-up guide. For more detailed
instructions on how to use your TechRight scanner,
visit us at www.techright.com.
147. Where would this information 148. According to the information,

most likely be found? what is provided on the Web site?
(A) In a user manual (A) Antivirus software
(B) On a receipt (B) A copy of a publication
(C) On a product's packaging (C) Operating instructions
(D) In an advertisement (D) Detailed images
169
Dear Ms. Wan,

We regret to inform you that you have not been selected for the vehicle sales
position you interviewed for last week. While we were impressed with your
enthusiastic personality, we decided to hire someone with a more intimate
knowledge of the individual makes and models in order to reduce the need for in-
house training. You also mentioned that you are working mornings at a high- end
boutique and that you would need to give at least 30 days' notice to your current
employer. As we discussed in the interview, we need a full-time worker available
as soon as possible. Thank you for your understanding.
Sincerely,
Nahum Balashov
HR Director, Zapata Cars
149. What is -the purpose of the e-

mail?
150. What is indicated about Ms. Wan?
(A) To report a problem with some
(A) She had an impressive resume.
(B) To invite an applicant for an paperwork
interview
(B) She is currently working part-time.
(C) To request further information
(C) She missed an important deadline.
(D) To explain a hiring decision
(D) She scored poorly on a skills test.
170
For over 60 years, Harrison's has been Hartwick City's leading retailer of wooden
tables, shelving, bed frames, and more. Our inventory includes merchandise at the
forefront of modern trends, as well as items with classic styles. We have also won
a number of awards from the local Chamber of Commerce for our delivery service.
Our in-house carpenters and creative designers have been praised in the local and
national press for their ability to create in consultation with the client, one-of-a-
kind pieces using materials that range from the mundane to the exotic.
Drop in to our store anytime or click here for pictures of our work.
151. What kind of business is

Harrison's?
152. What does the Web site indicate
(A) A construction firm about Harrison's?
(B) An interior design company (A) It delivers for free locally.
(C) A furniture maker (B) Its orders can be customized.
(D) A clothing store (C) It is environmentally responsible.
(D) It was featured in a publication.
171
T4 - Questions 153-155 refer to the following e-mail.
To: Undisclosed recipients

From: Dean Glover <d.glover@emperorind.net>
Date: March 5
Subject: Connection problems
Greetings everyone,
This morning, we have received reports from various departments stating that the
phone lines are down. We believe this has been caused by the lightning storm that
occurred overnight. It seems that only the customer service, personnel, and
marketing departments have been affected by this fault, with your phone lines in
the sales department remaining unaffected. At this very moment, Terrence Preece
from the IT department is working hard to restore full service to our phone
network, and he is optimistic that this will be achieved by 6 P.M. today.
In the meantime, we ask that even those who are able to use your phones, please
communicate with the affected departments using e-mail only. We understand the
impact that this disruption will have on your productivity rates, but we are hopeful
that you will do your best to work within the limitations presented.
Thank you for understanding.
Dean Glover
Network Manager
153. Who most likely was the e-mail 154. What is indicated about Mr. Preece?
sent to?
(A) He will visit each department in person.
(A) Managers at company
(B) He has called to request help with an
headquarters
office issue.
(B) Staff in the sales department
(C) He cannot currently be contacted by
(C) Technicians in the IT department
telephone.
(D) Supervisors in the marketing
department (D) He expects to finish the repairs by the
end of the day.
155. What does Mr. Glover advise recipients to do?

(A) Encourage staff to be more productive
172
(B) Avoid using computers for the rest of the day
(C) Use an alternative means of communication
(D) Bring broken equipment to Mr. Preece for repairs
156. What is one thing that Ms. Tanner

is missing?
(A) A projector
(B) A laptop computer
(C) A slideshow file
157. At 13:14, what does Mr. Olsen
(D) A connection device mean when he writes, "Oh, that's
happened before"?
173
(A) He understands why a piece of (C) He knows which item Ms. Tanner
equipment has malfunctioned. needs.
(B) He anticipates that a coworker will (D) He is contacting the IT department
be late for a board meeting. to fix a common problem.
174
Truck for sale: Lunetta Silverback

This truck is 3 years old and in excellent condition for its age.
With less than 15,000 miles on the odometer, it has had quite an easy life
transporting animals for an animal sanctuary, and it has been used by only one very
careful owner. This vehicle averages around 18 miles per gallon on the highway
and 13 miles per gallon in the city, which makes its fuel efficiency quite
competitive. Price reduced for quick sale to $19,000 (or nearest offer).
Features: The truck is fitted with seat heaters for both the driver and front passenger.
It also features dual and side airbags, satellite navigation, and a USB jack for any
second-generation or higher smartphone. Finally, the warranty expires in just under
two years.
The owner will arrange a test drive in the New Jersey area for serious buyers. Please
call (201) 555-7586 and leave a message for Geraldine. All calls will be returned
within 24 hours.
158. What is suggested about the 159. What is NOT indicated as a feature
vehicle in the advertisement? of the Lunetta Silverback?
(A) It is the most fuel-efficient model (A) Cell phone connectivity
available. (B) A navigation system
(B) Its price is subject to negotiation. (C) A high-tech audio system
(C) It comes with a roof rack. (D) Heated seats in front
(D) It requires some minor repairs.
160. What can be inferred about Geraldine?

(A) She installed new features in the vehicle.
(B) She is the original owner of the truck.
(C) She works as a professional mechanic.
(D) She will answer all e-mails within 24 hours.
175
To: Clarence Tyson c.tyson@boxgraphics.com

.
From: Andrew Gibson <a.gibson@acehrconsultinginc.com>
Date: January 15
Subject: RE: Consulting Services
Dear Mr. Tyson,

Thank you for your interest in our services. Ace HR Consulting, Inc., provides reliable
human resource solutions and works closely with large companies, domestically and abroad,
to develop effective work systems. ---[1]---. We understand that you are looking for an HR
consulting firm to help you establish a branch office here in the U.A.E. We have assisted
other U.K.-based graphic design firms like yours with their expansion into Dubai and Abu
Dhabi before, and we can say that they are fully satisfied with the outcome. The booming
entertainment and tourism industries in the country have contributed much to their growth. --
-[2]---
Our experience in the field has allowed us to successfully meet the needs of our clients. We
assure you that if you decide to enter into a partnership with us, we will provide you with
quality services to help you achieve your goals. ----[3]---. Should you wish to discuss your
expansion plan with us, please reply to this e-mail.
We look forward to doing business with you, and we hope to hear from you soon. ---[4]---
Respectfully yours,
Andrew Gibson
Director of Corporate Relations
Ace HR Consulting, Inc.
176
161. What is the purpose of Mr.
Gibson's e-mail?
163. The word "assure" in paragraph 3,
(A) To schedule a management seminar line 2, is closest in meaning to
(B) To respond to an inquiry from a (A) promote
potential client
(B) promise
(C) To announce the new services of a
(C) secure
company
(D) convince
(D) To give advice on employee
recruitment 164. In which of the positions marked
[1], [2], [3], and [4] does the following
162. What is indicated about Ace HR
sentence best belong?
Consulting, Inc.?
"Therefore, choosing Dubai as the
(A) It will merge with a well-
location for your satellite office is
established company.
definitely a smart move."
(B) It has moved its main office to the
(A) [1]
U.K.
(B) [2]
(C) It serves customers in more than
one country. (C) [3]
(D) It has purchased several graphic (D) [4]

design firms.
177
The New York Gazette

Lagrange Clothing to open European stores November 7-Peter Radcliffe, CEO of
Lagrange Clothing, today announced his intention to take the thriving clothing retail
business into international markets, with flagship European retail stores set to open in
London, Paris, and Berlin. Construction has already begun on a new manufacturing plant
and distribution warehouse in Brussels, Belgium, and these are expected to begin
operations in early February, just one month before the opening of the flagship stores. - [l]
-
This year has proven to be a banner year for Lagrange Clothing and saw Mr. Radcliffe
attend the opening of the company's newest retail location in downtown Houston. "We've
enjoyed unprecedented growth over the last few years," he told gathered journalists today.
- [2] -. "By moving operations into foreign markets for the first time, we aim to establish
ourselves as one of the world's leading clothing manufacturers." - [3] -
Today's announcement will likely see a boost to the company's share price, with financial
analysts forecasting a 50% increase by the end of next week. This will undoubtedly bring
even more attention to the firm, and it is expected that sales will continue to soar over the
coming year. - [4] -
165. What is indicated about Lagrange 166. What is suggested about Lagrange
Clothing? Clothing's European stores?
(A) Its global sales have improved (A) They will primarily sell world-famous
clothing brands.
considerably.
(B) They will be the largest of the
(B) It was originally founded in Brussels.
company's locations.
(C) It has previously focused on domestic
(C) They have recently been visited by
sales.
Peter Radcliffe.
(D) It intends to open a manufacturing
(D) They are scheduled to open for
plant in London
business next March.
167. According to the article, what has Lagrange Clothing accomplished this year?
(A) It achieved more sales than its
competitors.
178
(B) It made a business deal with a foreign firm.
(C) It opened its latest fashion store.
(D) It released a new line of clothing.
168. In which of the positions marked [1], [2], [3], and [4] does the following sentence
best belong?
"If Lagrange Clothing continues to expand so quickly, Mr. Radcliffe's goal may become
a reality."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
179
To All Tenants,
Please be advised that the water supply to the entire apartment complex will be shut
off between the hours of 10 A.M. and 3 P.M. tomorrow. This is to enable the
replacement of some old pipes, which have become corroded and fallen into a
dangerous state of disrepair.
The plumbing company has requested that all tenants take precautions prior to
tomorrow's start time, as changes in water pressure can cause problems when the water
supply is reactivated. To avoid any such problems from affecting you or your
apartment, please ensure that:
• All faucets are switched firmly to the 'off' position.
• Plugs are removed from all sinks and baths to prevent flooding in the event of high
water pressure.
• Toilets in your unit are not used throughout these hours. Toilets in the lobby will be
available as normal.
We apologize for any inconvenience that this may cause and appreciate your
understanding while this essential work is carried out.
Regards,
Trevor Francis
Superintendent
Everlove Apartments
169. What is the purpose of the notice? 170. What is the reason for the work?
(A) To encourage residents to conserve (A) The water is no longer safe to drink.
water (B) The condition of pipes has
worsened.
(B) To invite tenants to an upcoming
(C) A leak has caused flooding in the
meeting
building.
(C) To inform tenants about a water
(D) A water boiler must be replaced.
inspection
180
(D) To notify residents of necessary
repairs
171. What precaution are residents advised to take?

A. Avoiding using the lobby bathroom
B. Storing extra water in advance
C. Unplugging household appliances.
D. Refraining from flushing toilets.
181
PIONISIS ONLINE TECHNICAL FORUM

Tracy Adkins Can anyone help me with a problem that I'm having with my
Viewsnap R-400 digital camera?
8:40 P.M.
Faye Montero I own the same model. It's intended for wildlife photography, so if
8:41 P.M. you're using it to take pictures indoors that might be why it's not
working as you want.
Tracy Adkins That isn't my problem. I bought it because I take pictures for a nature
8:42 P.M. magazine, so I know I've got the right model.
Chad Wilkes I'm responsible for repairs at Viewsnap. What exactly is your issue?
8:44 P.M. I should be able to help you.
Tracy Adkins The shutter that covers the camera lens is stuck somehow. It only
8:45 P.M. opens halfway when I turn the camera on. Obviously, I cannot take
pictures.
Faye Montero Can't you just return it to Viewsnap and have them give you a new
8:47 P.M. camera?
Tracy Adkins I'm afraid not. My warranty has expired, so they won't do anything
8:48 P.M. about it.
Chad Wilkes I have dealt with this problem before. The issue is a fault in the
8:50 P.M. shutter's mechanism. Often, dust or particles become lodged among
the components, which prevents the shutter from opening fully.
Faye Montero I remember this happening to me once as well! The technician took
8:52 P.M. the back cover off completely, sprayed compressed air over the
circuit board, and replaced the back panel.
Chad Wilkes Ms. Montero is correct. Those steps should resolve the issue.
182
8:55 P.M.
172. What problem does Ms. Adkins 174. At 8:48 P.M., what does Ms.
mention? Adkins mean when she writes, "I'm
afraid not"?
(A) Her warranty has been misplaced.
(A) She does not want to pay for
(B) An electronic device is
repairs.
malfunctioning.
(B) She is unable to receive a
(C) Her pictures were rejected by a
replacement.
magazine.
(C) She cannot upgrade the technology.
(D) She is not sure which model she
needs. (D) She cannot delete photographs.
173. What is true about the Viewsnap 175. What can be inferred about Mr.
R-400? Wilkes?
(A) It is sold with an adjustable lens. (A) He is familiar with the problem.
(B) It takes black and white pictures. (B) He develops his own images.
(C) It is designed for outdoor (C) He sells equipment at an
photography. electronics store.
(D) Its shutter should be dusted (D) He owns the R-400 model.
regularly.
183
Questions 176-180 refer to the following letter and e-mail.
August 18
Sharon Hargis
Excaliburize
583 N. West Boulevard
Provo, UT 84601
Dear Ms. Hargis,
If you or your coworkers are bogged down in office cleaning, then Ready Hands is the right
choice for you! We offer a wide range of packages to ensure that your office or other
commercial space is cleaned just the way you want it. We have hundreds of satisfied
customers. In each office, we vacuum and sweep floors, dust surfaces, clean bathrooms, and
take out trash. Supplementary tasks include cleaning windows and vents, washing office
dishes, and more. We've even been known to tidy desks when there's a special request!
You'll find many similar services available in our area, but what sets Ready Hands apart is our
exclusive use of non-toxic cleaning products, which are proven to not pollute waterways and
have no effect on the indoor air quality. In addition, we sort recyclable materials and take them
to the proper local facilities.
To learn more, contact the representative for your local area. For Bluff Heights, contact
Colin Hardy at colin.hardy@readyhands.com. For Creekside, contact Gary Harper at gary.
harper@readyhands.com. For Longview, contact Emily Young at
emily.young@readyhands.com. And for Milemound, contact Samantha Tompkins at
samantha.tompkins@readyhands.com.
Let Ready Hands add some sparkle to your life!
Thank you for your consideration,
Eric Pearson,
Ready Hands
184
To: Emily Young <emily.young@readyhands.com>
From: Sharon Hargis <hargis_s@excaliburize.com>
Date: August 23
Subject: Inquiry
Dear Ms. Young,

I am interested in receiving more information about your services in my area. I am the
managing director of Excaliburize. We primarily operate an online store specializing in
classic styles of clothing and household goods. On-site we have a medium-sized office, a
large warehouse, and a small storefront. The office would need typical cleaning, and we
would require only floor cleaning for the warehouse. However, we are looking for a
business that can also provide extra services occasionally, including helping us with
rearranging the retail apparel from time to time. Would this be possible? I look forward to
hearing more about your business.
Thank you,
Sharon Hargis
Managing Director, Excaliburize
176. Why did Mr. Pearson send the letter?

(A) To te.11 about new cleaning supplies
(B) To promote recycling practices
(C) To introduce a cleaning ·service
(D) To explain a change in ownership
177. According to the letter, what's unique about Ready Hands?
(A) It cleans offices and homes for a low price.
(B) Its cleansers are safe for rivers and
streams.
(C) It hires only the most experienced
employees.
(D) It monitors the indoor air quality.
185
178. Which is NOT a service that Ready Hands provides for all customers?
(A) Dusting surfaces
(B) Cleaning bathroom sinks
(C) Vacuuming floors
(D) Scrubbing windows
179. What can be inferred about Ms. Hargis?
(A) She usually wears classic clothing.
(B) She currently cleans the office herself.
(C) Her business is located in Longview.
(D) Her store's goods often sell out.
180. What special request does Ms. Hargis make?
(A) Tidying her desk
(B) Dusting the warehouse
(C) Cleaning air vents
(D) Moving some clothes
186
Questions 181-185 refer to the following e-mail and Web page.
To: Kristina Cummings <k.cummings@luxuryreatestsate.com>

From: Tony Bridges <noreply@totalcommunications.com>
Date: April 17
Subject: Confirmation
Dear Customer,
This is your confirmation e-mail to inform you how to activate your recent purchase of 4 cell
phones from us. Models: HiStar RG243, KPRola PG399, AR Mobile TRX440, and Samkia
PT800. There is no need to respond to this message.
To activate each phone, please have the user call (303) 555-3299 and follow the recorded
instructions. After a short delay, you will be able to use the phone.
If you have an account associated with the phone, your bill will be issued on the 25th of each
month. If you are using our pre-paid plans, you will be sent a text message once your account
level drops below $7 to remind you to add more credits.
Pre-payment can be made at various convenience stores and post offices or by going online.
Please visit www.totalcommunications.com for more details and for special offers.
Yours sincerely,
Tony Bridges
Customer Service Representative
Total Communications
187
http://www.totalcommunications.com/plans
Account Options
For all options, "peak" refers to calls made between 9:00 A.M. and 6:00 P.M. Monday
through Friday, and "non-peak" at all other times. International calls are billed
according to the fees posted at http://totalcommunications.com/int-rates.
Voyager Package: no fee (pre-paid)
Peak calls $0.15 per minute, non-peak $0.12 per minute. Data downloads at $0.75 per
gigabyte. This service is best for light domestic users. (Note: Users of AR Mobile
models will also need to reply to a text message to activate the service.)
Sterling Package: no fee (pre-paid)

Peak calls $0.1 2 per minute, non-peak $0.07 per minute. Data downloads at $0.70 per
gigabyte. At least 100 minutes of calls per month must be made within peak hours to
qualify.
Prime Package: $35 per month

gigabyte. International calls are billed with a 50% discount on all calls. International
calls are free on weekends before 6 P.M. Voicemail service is free.
Champion Package: $65 per month

gigabyte during peak hours and free during off-peak hours. International calls are free
during non-peak hours. Voicemail service is free.
181. Why should Ms. Cummings call the number provided?

(A) To activate the phones she purchased
(B) To set up a pre-payment cell plan
(C) To add credit to her phone accounts
(D) To get information about service providers
188
182. What is indicated about account plans?
(A) They are for domestic calls only.
(B) They are billed on the same date every month.
(C) They are restricted to company accounts.
(D) They require an ID check beforehand.
183. What information can be found on the Web page?
(A) Voicemail support
(B) Data download limits
(C) International dialing codes
(D) Account service charges
184. Which plan gives free international calls in the evenings?
(A) The Voyager Package
(B) The Sterling Package
(C) The Prime Package
(D) The Champion Package
185. Which phone model requires text
activation?
(A)RG243
(B) PG399
(C) TRX440
(D) PT800
189
Questions 186-190 refer to the following flyer, Web site, and e-mail.
Come to the Bates Museum!

We will help you make the most of your experience by giving you a guided tour of our
fascinating exhibits. These displays change every few months, so check our schedule below
before you reserve a spot.
Who Were the Vikings? (January-March)
Despite popular legend, the majority of people who lived across Scandinavia during the
Viking Age were actually not warriors at al I. So, what were they?
The History of the Railways (April-May)
We often think of the railway as part of the Industrial Revolution, but the history of rail
transport actually dates back as far as the ancient Greeks!
Exploring the Ocean (June only)
Intended for the brave and curious, this tour takes participants into the depths of the ocean.
Separated only by some glass walls, you will see live deep-sea animals up close and
personal.
From the King's Castle (July-September)
This tour contains many of the works of art formerly collected and displayed by King Louis
XIV in the French Palace of Versa illes during the 17th century.
Ancient Ancestors (October-December)
This tour takes you into the world of the First Nations, who were the first figures to live in
North America.
190
TOUR REGISTRATION
Please fill out every line of this form and then click "SUBMIT" at the bottom of this
screen. If you have questions about your chosen tour, please contact the museum at
555-293-8237 or e-mail tours@batesmuseum.com.
Name: Terry Turner

Phone number: 555-828-7089
E-mail address: tturner@funmail.org
Date: August 1
Number of participants: five
Tour Time:
󠅍10:00 AM 󠅍2:00 PM
■ 12:00 PM 󠅍4:00 PM
191
To: Terry Turner <tturner@funmail.org>
From: Bates Museum <donotreply@batesmuseum.com>
Date: July 29
Subject: Your tour booking
Dear Patron,
Thank you for your booking. Please note the following about your upcoming tour:
1) Guests should arrive 10 minutes prior to the scheduled tour time.
2) The museum can accommodate groups between 6 and 15 people. We will split all
groups with more than 15 people into two in order to pass through the exhibits
easily. Likewise, groups with fewer than 6 participants will be grouped together with
another party, so we use our tour guides as efficiently as possible.
3) No outside food or drink is allowed in the museum.
4) Children under the age of 10 must be accompanied by an adult at all times.
We appreciate your interest in the Bates Museum!
** This is an automated message. Do not reply directly to this message. **
186. What is included as part of the (C) characteristics

Exploring the Ocean tour?
(D) statues
(A) Video footage
188. Which exhibit will Ms. Turner
(B) Photographs most likely visit?
(C) Live creatures (A) Who Were the Vikings?
(D) Interactive displays (B) The History of the Railways
(C) From the King's Castle
187. In the flyer, the word "figures" in (D) Ancient Ancestors
paragraph 6, line 1, is closest in
189. What is indicated about tour
meaning to
guests?
(A) people
(A) Groups with more than 6 pay a
(B) numbers lower admission price.
192
(B) Participants who are late are (A) It will arrive 20 minutes early.
admitted only to specific exhibits.
(B) It will be combined with another.
(C) Guests can bring their refreshments
(C) It will take the first tour of the day.
to the museum.
(D) It will include children younger
(D) Young children must be escorted
than 10.
by an adult.
190. What is true about Ms. Turner's
tour group?
Questions 191-195 refer to the following article, e-mail, and Web site.
City Sidewalk Gets an Upgrade The first street to be repaired will be

Kincaid Avenue. Construction begins
By Judith Motley
on August 20 and is expected to last for
Yesterday, Clarkton city officials two weeks. After the completion of the
announced that they will be repaving first sidewalk, work will likely begin
some of the city's oldest and most on Palin Drive, and later continue on
uneven sidewalks this summer. Several Denton Parkway and Cardin Street as
pedestrians have complained about the well. Updates will be released
cracked sidewalks for a while and the periodically as they become available
city finally has some funds to address
the issue.
193
To: Abby Walker <abby@houstonelectronics.com>
From: Edwin Houston <edwin@houstonelectronics.com>
Date: July 25
Subject: Construction concerns
Hi Abby,
Have you heard about the sidewalk repaving project that the city is going to do next month?
I just read an article about it. I think it could create a problem for our business since it will be
happening right in front of our store.
Businesses are encouraged to remain open, but I'm worried that customers won't want to walk
through a construction zone to come here. I've already submitted a contact request to our city
councilor and suggested another time that they can do the work. While I wait for his response,
could you contact our marketing team and suggest making some large promotional signs that
we can put out front? I want customers to know that we are still open during the construction
and that they can still come inside.
Thank you,
Edwin
Please specify the nature of your message:

□ I have a question
■ I have a problem
□ I have a comment (no reply)
My message to Nicholas Dow
I am the owner of Houston Electronics, which is in the middle of the first construction
route. I am concerned that the proposed sidewalk repaving project is going to have a
negative effect on my business. Is it possible to have the work done in the evening
instead of during the day so that customers don't need to walk by construction to come
to my store?
Thank you, Edwin Houston
Should a response be sent to you?
■ Yes □ No
Thank you for contacting Mr. Dow!
194
E-mail:
edwin@houstonelectronics.com
191. What is the main topic of the article?

(A) Introduction of new traffic rules
(B) Nominations for city council
(C) Creation of more sidewalks
(D) Upcoming construction work
192. What is implied about Mr. Houston?
(A) He suggested that the work be delayed by a month.
(B) He wrote an article about the city's proposed plans.
(C) He worries that a city project will harm his business.
(D) He supports the efforts to make some improvements.
193. Where is Houston Electronics located?
(A) On Kincaid Avenue
(B) On Palin Drive
(C) On Denton Parkway
(D) On Cardin Street
194. What is Ms. Walker asked to do?
(A) Design a promotional sign
(B) Modify a construction schedule
(C) Arrange alternate parking options
(D) Contact another department in the
company
195. What is Nicholas Dow's position?
(A) Newspaper journalist
(B) Construction worker
195
(C) Government official
(D) Promotions manager
Questions 196-200 refer to the following notice, letter, and Web site.
It's time to renew your HDA membership!

It is time for you to renew your membership with HOA Broadcasting, and as a current
membership holder, you must be aware of the incredible value that comes with your
membership fee as followings.
• An automatic subscription to our monthly magazine about the broadcasting industry
• Monthly e-mail updates about the events we sponsor and exclusive offers for our
members
• "First listens" to new programs that we plan to introduce; here, you will have the
opportunity to provide your opinion on the show
The different membership categories are listed below. You can renew at the same
level or choose to change to another.
Annual Membership Levels
INDIVIDUAL - $ 75 FAMILY - $200

Includes all the membership benefits Includes all the benefits listed above for
listed above for one person. up to four members.
SUPPORTER - $125 SPONSOR - $ 300
Includes all INDIVIDUAL benefits plus Includes all FAMILY benefits plus four
two guest passes to any HOA event. guest passes and a 20% discount on our
online merchandise.
196
Ms. Charlotte Potter
54 Terrick Rd.,
Egloshayle, UK PL27 7LJ
Dear Ms. Potter,
We are very grateful that you decided to renew your HDA membership. As a non-profit
network, we rely on private funding to provide high-quality programming to our listeners. It is
because of supporters like yourself that we are able to continue doing so. Enclosed with this
letter you will find your new membership card and your guest passes.
Additionally, we have created an easier way for members to provide feedback. On our
Website at www.feedback.hdabroadcasing.org are several short comment forms for each of
our programs. We have also recently created a feedback form to evaluate our membership
program. We would greatly appreciate it if you would take five minutes to fill it out.
Best Wishes,
Bryce Garcia, HDA Member Services
HDA Membership Feedback Form

Name: Charlotte Potter
Do you feel the membership is worth the cost?
I think the $125/year rate is a little high for what my membership gives me in return.
However, I pay for the membership not because I want the benefits, but because I
want to support the broadcasting you provide. The rest is just a bonus for me.
What is the most important benefit of membership?
I really enjoy my copies of the HOA Broadcasting magazine. It is quite interesting and
full of useful information.
Do you have any other comments?
I recently renewed my membership, but only my free passes were included with the
thank you letter I received. Could you please send me the item that I am still missing?
197
196. What is indicated about HOA Broadcasting?
(A) Its memberships can be canceled at any
(B) It has an Internet-based store.
(C) It sponsors four events per year.
(D) It sends out weekly e-mails.
197. What is Ms. Potter's membership level?
(A) Individual
(B) Family
(C) Supporter
(D) Sponsor
198. In the letter, the word "network" in paragraph 1, line 2, is closest in meaning to
(A) community
(B) station
(C) grid
(D) structure
199. What does Ms. Potter suggest about the HOA Broadcasting membership?
(A) It could add another membership level.
(B) It is appropriately priced for the benefits
(C) It should offer an online renewal option.
(D) Its monthly publication is educational.
200. What item did Ms. Potter ask to be sent?
(A) An event pass
(B) A membership card
(C) A discount coupon
198
(D) A renewal notification
199
PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer
choices for each question are given below the text. Select the best answer to complete the text. Then mark the
letter A, (B), C), or Dl on your answer sheet.

To: Grace Cameron <camerong@interpost.net>
From: Sutton Grand Hall Stickets@suttongrand.com>
Date: September 7
Subject: Ticketing issue
Dear Ms. Cameron,
We would like to inform you of a problem related to tickets you purchased for our autumn-
---(131) series. Our records show that you are a ticketholder for the Lara Azevedo
performance. Unfortunately, the singer has fallen ill and will----(132) be unable to make an
appearance.
We apologize for any inconvenience caused by this cancellation. As this show was part of
the seasonal tickets you bought, we have devised a plan for compensation. The venue is
giving patrons in your situation ----(133) options. First, you may choose to receive a
voucher for an upcoming event at Sutton Grand Hall. Alternatively, you may request a
partial cash refund in the amount of $35----(134).
Sincerely,
Thomas Rowell
131. (A) comedy 133. (A) either
Box Office Manager,
(B) cinema Sutton Grand
(B) twoHall
(C) lecture (C) doubled
(D)concert (D) twice
132. (A) however 134. (A) Please let us know your preference between these choices.
(B) therefore (B) We hope you will purchase seasonal tickets again in the future.
(C) regardless (C) We wish Ms. Azevedo all the best as she continues to recover.
(D) whereas (D) Please visit us in person to discuss the various options
available.
200
Mr. Charles Turnbull
275 West Monmouth Road,
Gravenhurst, ON P1P 1BN
Dear Mr. Turnbull,
I am writing to inform you that we have----(135) your application to join Hillglen
Country Club.
Please find enclosed your membership card, entry pass, and welcome packet. In order
to----(136) activate your entry pass, please contact our Member Services Office at 555-
7283 to confirm that you have received it.
We hope you will enjoy taking advantage of the club's state-of-the-art amenities. Rest
assured that these are not available elsewhere.----(137).
We are confident that you will find the time you spend at Hillglen Country Club.----
(138).
We look forward to welcoming you in the near future.
Sincerely,
Rachel Goss
Director of Member Services, Hillglen Country Club
135. 137.
(A) suggested (A) Therefore, you cannot be allowed entrance to the club
(B) submitted without it.
(C) required (B) We are very excited to have you join us as a member.
(D) accepted (C) This membership provides networking opportunities with
inspiring people.
(D) The most popular of these is the luxury spa on the third
floor
136. 138.
(A) barely (A) rewarding
(B) steadily (B) rewarded
(C) immediately (C) rewardingly
(D) realistically (D) rewards
201
PART 7
articles, e-mails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.
Dr. Beverly Carter - Licensed Optician

CRYSTAL CLEAR OPTICAL
Address: 487 Dupont Drive, Albertville
Tel: 555-3997
Your eyes say it all! As a valued customer, would you recommend our services to someone who has not
yet visited our clinic?
We are taking on new patients. If one of your friends, family members, or colleagues presents this
business card on their first visit, YOU will receive one of the following:
• $20 store credit
• Designer eyeglass case
CURRENT CUSTOMER: Mary Saporsky
RECOMMENDED CUSTOMER: Frank Green
147. What is the purpose of this card?

(A) To advertise a new range of eyeglasses
(B) To promote the opening of a store
(C) To attract new customers to a business
(D) To request feedback from clientele
148. What can be inferred about Mr. Green?
(A) He will receive money off his next in store purchase.
(B) He has not used Crystal Clear Optical's services before.
202
(C) He recommended Crystal Clear Optical to Ms. Saporsky.
(D) He is eligible to claim a complimentary item.
203
Garden Gazetteer Summer Competition!

Here at Garden Gazetteer, the highest-circulating magazine for gardening
enthusiasts from over 60 countries, we are always looking for the finest
amateur gardens. This year, we have launched our first ever contest for our
readers. Send in photos of your garden, and our panel of experts will select
the six best designs. Winning contestants will each win $2,000 worth of
credit at Faralong Tree Seeds online store and a one-year subscription to
Garden Gazetteer. Entries must be received by September 14, and all
decisions are final. E-mail competition@gardengazetter.com. Good luck!
149. What is suggested about the magazine?

(A) It recently appointed a new editor.
(B) It operates a free online edition.
(C) It has subscribers around the world.
(D) It is published once a month.
150. What will competition winners receive?
(A) A visit from a garden expert
(B) A trip to a famous garden
(C) A cash prize of $2,000
(D) Credit at an online store
204
Questions 151-153 refer to the following memo
MEMO
To: All employees
From: Daphne Morris
Subject: Overtime opportunities
The peak season is approaching, with over 40% of annual revenue coming in January and
February. I always hire additional staff for this period, and this year I believe I'm need to
recruit thirty more employees to keep up with the increased demand. Before place the
recruitment advertisements in the local newspapers, I would like to offer the chance for any
of our part-time workers to take on longer hours. While this will not confer full-time worker
benefits, it is a great opportunity to earn some extra money. Anyone interested should notify
me by next Friday, after which time the work schedule will be drawn up and advertisements
will be posted.
Thanks,
Daphne Morris
151. Why was the memo sent?

(A) To request input on working conditions
(B) To report on the company's annual revenues
(C) To offer additional working hours to the staff
(D) To notify part-time workers of a cash bonus
152. Who most likely is Ms. Morris?
(A) A business owner
(B) A recruitment consultant
(C) A seasonal worker
(D) A sales manager
153. What will Ms. Morris probably do next week?
(A) Be promoted to a higher position
(B) Conduct a training session
(C) Hire some new workers
(D) Place advertisements in the local press
205
Questions 176-180 refer to the following advertisement and e-mail
Silver Lake Apartments
The newly constructed Silver Lake apartment complex is located in the popular
downtown neighborhood of Glenburg. Many units have already been leased, but
we are still seeking tenants. The 11-floor building contains 110 apartments. You
can choose from the following arrangements:
Studio: $800 per month
Loft: $900 per month
One-bedroom: $1200 per month
Two-bedroom: $2,100 per month
Three-bedroom: $3,000 per month
Monthly rent includes all utilities, along with the cleaning and general upkeep of
the building's communal areas and private rooftop garden Apartments come fully
furnished, but furnishings may be removed upon request, and a reduction in
monthly rent may be negotiable in such Cases.
Building amenities include a conference room, a fully equipped fitness room, a
table tennis room, and a top-of-the-line keycard-operated security system at the
main entrance. All new tenants will receive a complimentary rug in the color of
their choice. To arrange a viewing or request further details, please call 555-8399
206
To: Gilbert Oliver <goliver silverlake.com>
From: Amy Heaton <amyheaton@kingsley.com>
Subject: Apartment 501
Date: June 24
Attachment: 501tenant.doc
_________________________________________________________________
Mr. Fassbender has notified me of his intention to move into apartment 501. I have
attached a copy of his lease agreement and personal details. He will go to the Silver
Lake main office on July 26 to pay $2,100 up front for the first month of rent for
the apartment. His lease officially begins on August 1, and he will arrive with his
belongings at around 8 A.M. on that day. Therefore, I have notified the building
manager and asked him to have the apartment ready by July 31. Mr. Fassbender
chose the dark chocolate rug for the apartment.
I have another client interested in renting your last remaining studio apartment, and
a family of four has asked to view the three-bedroom apartment. Once I close those
deals, all of the ten apartments you own in the building will be leased. It has been
a pleasure representing you and your property interests.
Regards,
Amy Heaton
207
176. What is indicated about the Silver Lake 178. When does Mr. Fassbender plan to
apartment complex? move into the building?
(A) It may charge less for unfurnished (A) On June 24
apartments. (B) On July 26
(B) Tenants must pay two months' rent in (C) On July 31
advance (D) On August 1
(C) Tenants will receive a spare set of keys.
(D) It issues a separate bill for electricity
fees.
177. In the flyer, the word "complimentary" 179. What type of apartment did Mr.
in paragraph 4, line 3, is closest in meaning Fassbender select?
to
(A) A studio apartment
(A) elegant (B) A one-bedroom apartment
(B) polite (C) A two-bedroom apartment
(C) matching (D) A three-bedroom apartment
(D) free
180. Who most likely is Ms. Heaton?

(A) A new tenant
(B) An interior designer
(C) A building manager
(D) A real estate agent
208
Questions 186-190 refer to the following advertisement, invoice, and e-mail.
Hire Daisy Fresh to Freshen Up your Home or Office!

Our conscientious and experienced cleaners are here to make your world a
fresher place! Whether you need help with a big move/one-time project, or you
want regularly scheduled visits, our friendly cleaners are happy to accommodate
your specific needs. Our services include: one-time house or office cleaning
appointments, daily, weekly, biweekly, or monthly cleaning appointments and
assessment for special projects. A discount of 5% is applied to all customers
who sign up for daily cleaning. Additionally, we have set rates for the standard
services we supply and we will negotiate specific prices for specialty services
based on your needs. For instance, vacuuming a carpet is a standard part of our
packages, but if you want a steam-cleaned carpet, you will be charged separately
for that service. We also offer a 10% discount for first-time customers. Call us
at 555-2929340 to see what we can do for you!
Daisy Fresh
3969 James Martin Circle, Pataskala, OH 43062
Customer info:
Henson Employment Center
9090 Morse Road SW, Pataskala, OH 43062
Date of service: September 12 Invoice number: 42472
Type of building: ■ commercial □ residential
Description of services Rate (per hour) Hours Total
Specific cleaning (dusting, blinds, windows) $10.00 1.0 $10.00

General cleaning (washrooms) $20.00 2.5 $50.00
General cleaning (break room) $18.00 1.5 $27.00
General cleaning (offices, hallways) $13.00 3.0 $39.00
Specialized services (watering plants) $8.00 0.5 $4.00
Subtotal $130.00
Discount 10%
Total $117.00
209
E-mail
To: Daisy Fresh <paymente daisyfresh.com>
From: Steve Cannon <cannonhensonemp.net>
Date: September 13
Subject: Cleaning
To whom it may concern:
I received your invoice yesterday and I would like to bring a couple of things to your
attention. First, the services were provided two days later than was originally agreed
upon. I hope that next week, the work will be performed on time.
More importantly, I was charged for a service that I did not ask for. Your cleaning team
did a wonderful job of cleaning our office, including the staff break room, but I had
specifically requested that this area be left alone. We're about to have it remodeled and
thus there was no need for it to be cleaned. I would like to have a new invoice created
with this charge removed.
Other than these concerns, I was very impressed with the work performed by your staff.
Kind regards,
Steve Cannon
Henson Employment Center
186. In the advertisement, the word "accommodate" in paragraph 1, line 3, is closest in meaning
to
(A) book
(B) suit
(C) welcome
(D) indulge
187. What is indicated about Daisy Fresh?
(A) It was established recently.
(B) It has flexible fees for unusual services.
(C) It is seeking to hire new staff.
(D) It is less expensive than its competitors.
210
188. What is true about the service Mr. Cannon requested?
(A) It is for a residential building.
(B) Its price had to be negotiated.
(C) It was requested for the first time.
(D) It will be provided on a daily basi
189. When was the service originally supposed to be performed?
(A) On September 10
(B) On September 11
(C) On September 12
(D) On September 13
190. How much most likely be deducted from Mr. Cannon's bill?
(A) $10.00
(B) $13.00
(C) $18.00
(D) $27.00
211
PART 6
answer to complete the text. Then mark the letter A, (B), C), or Dl on your answer sheet.
Questions 139-142 refer to the following review.

Eats and Treats Magazine
Weekly Restaurant Review
The Rosewood, 155 Firth Street, Bristol
Tel: 555-8823
By Farah Yates
Bristol is not normally associated with fine dining, but The Rosewood, owned by successful
restaurateur Gordon Rattray,----(139) style and class to this quiet town's dining scene.
As soon as you enter the restaurant, you will notice the dining area's unique atmosphere.----
(140). In fact, the restaurant is ----(141) elegant that it has already been used for several
wedding receptions and formal banquets.
I was impressed with the restaurant's garden salad and succulent Duck à l'orange, which
were both expertly prepared by head chef Jean Dugardin.----(142), the menu offers a mouth-
watering selection of flavorful pastas, grilled steaks, seafood dishes, and decadent desserts.
Although the service was a little slow, I would still recommend The Rosewood based on its
food and dining experience. Overall rating: 4/5 stars
139. 141.
(A) to bring (A) very
(B) was bringing (B) so
(C) will bring (C) such
(D) has brought (D) quite
212
140. (A) And, you also can't miss the luxuriously decorated 142.
interior.
(A) Still
(B) The restaurant can seat approximately 100 guests in the
(B) Even so
dining room.
(C) In addition
(C) Afterward, customers should call to inquire about the rates
(D) On the contrary
for special events.
(D) It is conveniently located in the city's most popular
neighborhood.
To: Harvey Rowe chrowe@anokafinancial.com>

From: Hillhaven Hotel <reservations@hillhaven.net>
Date: July 28
Subject: Your reservation
Dear Mr. Rowe:
On behalf of the entire Hillhaven Hotel staff, I'd like to thank you for your patronage. This message
is to----(143) your booking with Hillhaven Hotel for August 5-9 for two standard rooms.
-----(144). This does not include taxes and room service fees. You may check into your rooms
anytime after 2 P.M., and the checkout time for August 9 is noon. Your confirmation code is
4529534. Please----(145) this code while checking in to expedite the process.
All rooms at the Hillhaven Hotel come with a flat-screen television, free Wi-Fi access, and a coupon
for our breakfast buffet. You may also visit our Web site at www.hil haven.net for----(146)
information.
We look forward to serving you when you arrive. Thank you for choosing Hillhaven Hotel
Warmest regards,
Kenneth Sandoz
Reservations Manager
Hillhaven Hotel
143. 145.
(A) commend (A) be presented
(B) confirm (B) presenting
(C) cancel (C) present
(D) advise (D) have presented
213
144. 146.
(A) However, platinum member guests can check in as early as 1 (A) portable
P.M. (B) formal
(B) The charge for these rooms will be $298 per night. (C) primary
(C) Alternatively, our staff can look up your reservation using (D) further
your surname.
(D) Additionally, a charge for late checkout times is an additional
$20 per hour.
PART 7
questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on
your answer sheet.
JENNIFER ANDERS 9:43

Hi, Derek. I've left the office to meet with some potential clients.,
DEREK MILLER 9:44
You're presenting a Web site design proposal, right?
Exactly. I'm outside 3765 Ender Street, but it doesn't look like an office.
Can you check my calendar and tell me if I've got the right address?
DEREK MILLER 9:47
It says: "10 A.M. 3675 Ender St." So you're close. You just switched two numbers.
Great. Thank you.
DEREK MILLER 9:51
You'll be back around noon, won't you?
If everything goes as planned, yes. I'll text you when I finish.
214
154. Why did Ms. Anders contact Mr. Miller?
(A) To confirm the start time of a meeting
(B) To update a calendar
(C) To discuss a Web site design
(D) To verify the location of a building
155. At 9:47, what does Mr. Miller mean when he writes, "So you're close"?
(A) He anticipates that Ms. Anders will meet him soon.
(B) He confirms that Ms. Anders is in the right place.
(C) He informs Ms. Anders that the numbers are almost correct.
(D) He is getting along with Ms. Anders.
Award Flowers Date: March 15
1425 Daisy Drive Invoice No: 000046823
Austin, TX 78613
Ship to: Bill to:
Angela Short
Sarah Jennings
4502 Crysler Ave.
6309 Plank Road
Tallahassee, FL 32308
Austin, TX 78610
Description Units Unit Price Line Total
Spring bouquet 1 $38.99 $38.99
Clear globe vase 1 $19.98 $19.98
Chocolate pieces (box of 12) 1 $14.85 $14.85
Tax at 7.4% $5.46
Delivery $6.50
Method of payment Total $85.78
Cash [ ] Check [ ] Debit card [ ] Credit card [X] Paid $85.78
Total Due $0
215
As requested, your order will be sent with the following This order will be
message: delivered to the recipient
before noon
on March 17.
Sarah, I'm so proud that you were promoted to regional
manager at the bank. I wish you all the best! -Angela
156. What is indicated about Angela Short?

(A) She works for a bank.
(B) She paid with a credit card.
(C) She lives in Austin.
(D) She ordered the items on March 17.
157. Why is Sarah Jennings receiving the items?
(A) She won a prestigious award.
(B) Her birthday is March 17.
(C) She contacted Ms. Short about an order
(D) She recently received a promotion
158. What is true about the order?
(A) It will be delivered in the morning.
(B) It was an online transaction.
(C) It includes two vases
(D) It was not subject to tax.
216
CUMMINGS EXPRESS TRANSIT

NOTICE TO ALL PASSENGERS
We would like to inform you that starting October 1, we will be implementing a $0.50
fare increase. In October, the new base fare will be $6.50. We will still be giving a 25%
fare discount to students. Senior citizens and persons with disabilities will also be
entitled to the same discount. Children aged five years old and younger may continue
to ride the bus for free.
Please note that this is our first fare increase in ten years. As much as we would like to
provide you with the lowest fares, we need to continually improve our services to ensure
your safety and comfort. Therefore, the additional revenue from the fare hike will go
towards the maintenance of our buses and the procurement of new vehicles.
We ask for your understanding regarding the matter. Should you need more information
about this notice, please don't hesitate to call our customer service hotline at 555-0090.
Thank you very much.
159. What is suggested about senior citizens?

(A) They may ride the bus for free.
(B) They will be issued special passes.
(C) They will pay the same rate as students.
(D) They are not affected by the change.
160. What is indicated about Cumming
(B) It has not increased prices in the last ten years.
(C) It will be sold to another transportation company
(D) It has received complaints about its
161. According to the notice, how will some of the company's new revenue be used?
(A) To hire more customer service representatives
(B) To acquire brand-new passenger buses
(C) To increase the salary of its staff members
(D) To renovate its parking facilities recent fare hike.
217
Questions 181-185 refer to the following information and e-mail.
Holistic Medicine Association (HMA) Conference Talk Schedule

09:00 Dr. Wyatt Helms / "Attaining Healthy Weights for Older Patients."
This talk covers how medical professionals can encourage
overweight, aging patients to make lifestyle changes.
10:00 Dr. Sherry Schaal/Clinical X-rays: Problems and Solutions."

Despite significant advances in medical imaging technologies, X-
rays are still an important diagnostic tool. This talk looks at the
advantages and disadvantages of X-rays to modern doctors.
11:30 Dr. Jeff Feldman/"The Spine: An Overview for Non-specialist

Physicians." Dr. Feldman explores the impact the spine can have
on a variety of conditions.
14:45 Dr. Rodney Foster/"Managed Care: Working with Non-medical

Staff Handling non-medical staff in a managed care facility for the
elderly presents a range of unique challenges for today's general
practitioners. Dr. Foster will give practical advice on these matters.
16:30 Dr. Becca Cahill/"Developing Immunizations." This talk looks at

the difficulties in getting primary care into remote regions all over
the world.
218
E-mail
To: All Members <membership@hmaconference.com>
From: Hillary Conkey <h.conkey@hmaconference.com>
Date: February 12
Subject: Successful Event
Dear Members,
Once again we have completed a very successful event at the HMA Conference. I was
glad to see that the attendance figures showed a 15% increase from last year. I wanted
to give you all my thoughts on the conference generally along with some updates.
Firstly, particularly enjoyed the printed materials handed out to attendees at the X-ray
talk. They were useful during the presentation, and I also expect to refer to them in my
day-to-day practice.
Secondly, Dr. Foster and Dr. Helms both wanted to express their regret that time
constraints made it impossible for them to include the scheduled question-and-answer
sessions at the end of their respective lectures. They have, however, agreed to run an
online version through the forums on our Web site, www.hmaconference.com, over the
next two weeks. So head over there and add your voice to the discussions.
Lastly, in the near future, we will be making a decision on the location of next year's
conference. Details to follow by the end of the month.
Best regards,
Hilary Conkey
President, Holistic Medicine Association
181. What is the first talk mainly about?

(A) Encouraging patients to get checkups
(B) Weight loss for the elderly
(C) Safe techniques for exercising
(D) Early prevention of disease
219
182. What can be inferred about the “Developing Immunizations” talk?
(A) Its speaker was changed at the last minute.
(B) It related mainly to elderly patients.
(C) It was the most attended lecture.
(D) It had an international focus.
183. Which speaker's printed materials did Ms.Conkey think were helpful?
(A) Jeff Feldman
(B) Sherry Schall
(C) Rodney Foster
(D) Wyatt Helms
184. Why are members asked to visit a Web site?
(A) To share their opinions
(B) To sign up for next year's event
(C) To offer to speak in future
(D) To request a newsletter
185. What is indicated about next year's conference?
(A) It will be merged with another organization's event.
(B) It is likely to be shortened due to a lack of funding.
(C) it is expected to have increased attendance.
(D) its location has not been decided yet.
220
Questions 191-195 refer to the following memo, form, and e-mail.
To: All staff

The management team here at Mulcair Enterprises has decided to adjust the procedure
for ordering new office supplies. We've noticed that we consistently go over our
budget In order to restock the main supply cabinet on the third floor. So, there will no
longer be one main supply cabinet. Instead, individual departments will be responsible
for purchasing their own supplies.
From now on, each department will be using a specific department code when
ordering supplies. These department codes are as follows:
Research & Development: CN91-3 Production: LB26-5
Human Resources: GW34-0 Design: VU57-6
Order request forms can be found on the company's server. Once your department
representative has completed the form, please return it to Julie Arnold in the human
resources office. In addition, we will continue to use Business Warehouse as our
supplier Copies of its product catalog can also be found on the server or stored in the
HR office.
Thank you for your understanding as we make this change.
Jackson Barham
221
Request for Office Supplies
Date submitted: February 2
Authorized by: Ruby Stone
Department code: CN91-3
Delivery Needed
Product Number Quantity Description
by
041587 4 8.5" X 11' printer paper February 10
041591 2 11" X 17" printer paper February 10
972147 1 Staple refills (box of 5,000) February 9

456234 1 Ballpoint pens - black (box of 60) February 17
456235 1 Ballpoint pens-blue (box of 60) February 17
865234 2 Sticky notes (box with 24 notepads) February 17
Notes: The supplies should be left outside of the elevator on the eighth floor.
To: Ruby Stone <ruby@mulcairenterprises.com>

From: Julie Arnold <arnold@mulcairenterprises.com>
Date: February 3
Subject: Your order
Hello Ms. Scone,
I received your order request form yesterday, and I'm sorry to inform you that I cannot
process your request in full. Product number 865234 is on hold because there was a problem
with our supplier. Is it possible for you to wait a little while for us to receive a new shipment,
or would you prefer to change the order instead?
Please respond as soon as possible because I will be ordering the materials later this morning.
Thanks very much,
Julie Arnold
Assistant Manager
222
191. According to the memo, what is the 194. What is true about the request?
reason for the change? (A) The same quantity was ordered for each
(A) A better organizational system was product.
needed. (B) The paper was ordered in three different
(B) One person could not process all orders. sizes.
(C) The company changed its supplier. (C) The staples will arrive after all of the other
(D) Too much money was being spent. items.
(D) The sticky notes are currently not
available.
192. What is located in the HR office? 195. What does Ms. Arnold ask Ms. Stone to
(A) A supply cabinet do?
(B) Order request forms (A) Call a supplier
(C) Product brochures (B) indicate a preference
(D) A spending report (C) Make a purchase payment
(D) Cancel a shipment
193. What department does Ruby Stone work

in?
(A) Design
(B) Human Resources
(C) Production
(D) Research & Development
223
PART 6
answer to complete the text. Then mark the letter A, (B), C), or Dl on your answer sheet.

The Hartsville Business Society ---- (131) “Domestic Innovations” from October 10 to
13.
---- (132). The theme this year will be “Household Chores,” and a smartphone-
controlled oven will be on display along with a water-saving dishwasher and even a
very effective natural laundry detergent. The venue of the ---- (133) will be Leblanc
Hall.
Tickets are $5 for adults and $3 for children and senior citizens. Thousands of visitor
come annually, so we recommend buying your tickets in advance. Groups of ten or
more can ---- (134) reduced admission fees by calling 555-4692.
131.(A) is hosted 133.(A) exhibit

(B) would host (B) concert
(C) will be hosting (C) ceremony
(D) has been hosting (D) contest
132.(A) We encourage you to come out to view these 134.(A) offer
items.
(B) request
(B) They can be purchased by calling the number
(C) charge
provided.
(D) retain
(C) This is a must-see event, so be sure to book
tickets early.
(D) During this time, you can view products created
by local inventors.
224
Heisenberg Security Solutions
Making your business a safer place
Here at Heisenberg Security Solutions we have the capability and experience to protect your
interests and ---- (135) your security. We can provide certified, professional security guards
who will ensue that your warehouse, factory, or building site is protected 24 hours a day.
---- (136), we can install cutting-edge security systems comprising closed-circuit television
cameras, motion sensors, alarms, and lighting. ----- (137). And you can trust that they will be
maintained and repaired by our technicians for the duration of your service contract.
Contact ---- (138) to find out more about the services we provide and to arrange for one of our
experts to visit your site. An estimate for services will be provided after this free on-site
consultation.
Call 555-5873 or visit WWW.HEISENBERGSECURITY.COM today!
135. 137.
(A) enhances (A) All of these devices are of the highest quality.
(B) enhancement (B) Our low prices are unmatched by any of our competitors.
(C) enhance (C) All of our products and their features are outlined there.
(D) enhancing (D) We train our security guards intensively once we’ve
hired them.
136. 138.
(A) Therefore (A) theirs
(B) Furthermore (B) them
(C) That is (C) him
(D) Conversely (D) us
225
PART 7
questions. 162-165
Questions Select therefer
bestto
answer for each article.
the following question and mark the letter (A), (B), (C), or (D)
on your answer sheet.
Expanding Company Wins Prestigious Design Award

Dare to Design of Toronto, Canada, was awarded the prestigious Boden Logo
Design Award on Thursday for the logo it created for Norman-Brock Regional
Hospital (NBRH). The panel of judges agreed that the logo was innovative in
its use of color and was likely to be indispensable to creating a recognizable
brand for NBRH.
In his acceptance speech, Dare to Design President Marcus Elmore said, "We
are honored to receive this award. It is a reflection of the hard work and
dedication of each one of our employees. Elmore, a former magazine designer,
has headed the company for ten years. He has also supervised the design of over
135 logos.-[1]- These include logos for companies such as car manufacturer
Glenna Motors, kitchen appliance manufacturer Kitchenhelper, and investment
bank S. T. Madison.
-[2] - Dare to Design had announced earlier in the week that it plans to open a
second office in Vancouver next year. It has been obtaining more and more
contracts from the country's West Coast. -[3] - "We are growing dramatically,
and we hope to serve even more customers next year," Elmore said. "The Boden
Logo Design Award only confirms what we already knew. The Dare to Design
is able to respond to client needs with originality and professionalism." - [4] -
162. What is the purpose of the article?

(A) To introduce a growing company
(B) To explain the qualities of great designers
(C) To show the importance of design
(D) To recommend a business
226
163. What can be inferred about the Boden Logo Design Award?
(A) It is presented at a special event.
(B) It is given every year.
(C) It is the most famous design award.
(D) It is limited to Canadian companies.
164. What is NOT mentioned as a business that has used Dare to Design's services?
(A) A financial institution
(B) A magazine publisher
(C) A medical facility
(D) A vehicle manufacturer
165. In which of the positions marked [1], [2], [3] and [4] does the following sentence best
belong?
“The company's management believed that a new office would allow it to fill these contracts more
punctually.”
(A)[1]
(B)[2]
(C)[3]
(D)[4]
227
SOCIAL MEDIA GROUP FOR RESIDENTS OF LAKEWOOD APARTMENTS
Juan Soto I created this group for Lakewood Apartment residents. I'm upset by
5:15 PM
the balcony repairs happening to the building. But, before I raise
concerns with the building management, I wanted to make sure I'm
not the only one that is bothered by the process.
Gale Banks You are not the only one. I'm very unhappy that I wasn't told which
5:16 PM
days workers would be going inside my unit in order to access my
balcony.
Juan Soto Yes! I absolutely agree with you! I don't like the fact that strangers
5:17 PM
were in my home without my knowing.
Daniel That part actually didn't bother me. However, I do have an issue with
Cleaves the sound of the construction. I understand that this kind of work can't
5:18 PM be quiet, but I don't think it's reasonable for any construction to begin
at 6 A.M. every day. Many of us are still sleeping!
Gale Banks I've noticed that too. It starts that early even on weekends!
6:18 PM
Daniel My roommates are dissatisfied with the noise as well.
Cleaves
5:22 PM
Gale Banks Talk about it with people in the elevator all the time. I think most
5:24 PM
residents are upset.
Daniel I've considered filing a complaint with the building office.
Cleaves
5:25 PM
Juan Soto Okay, I'm grateful that I'm not alone. I'm going to speak with the
6:25 PM
building manager today. I'll bring this up.
228
166. What is the purpose of the conversation?
(A) To change apartment rules
(B) To explain maintenance requests
(C) To suggest building improvements
(D) To outline tenant complaints
167. What problem does Mr. Cleaves mention?
(A) Poor building maintenance
(B) Lack of notice when units are entered
(C) Excessive noise from other tenants
(D) The scheduled hours of renovation
168. At 5:25 PM, what does Mr. Soto mean when he writes, "I'll bring this up"?
(A) He is opening a new conversation screen.
(B) He will take a requested item upstairs.
(C) He will raise an issue with the building manager.
(D) He is searching for a complaint form.
229
Gladys L. Jenkins
3170 Oakridge Lane
Dallas, TX 75247
March 9
Dear Ms. Jenkins,
Please accept our warmest welcome to the Perseus Scientific Society (PSS). Your
membership card is enclosed along with the latest copy of our journal, General Science. We
will input your contact details into our directory next month, but you will be able to access
our online membership list as soon as you confirm receipt of this letter.
I am excited that you have offered your time to help organize our first ever PSS Science Camp
due to your extensive work with young people in your area, especially the program dedicated
to getting young adults involved in astronomy. The camp is expected to be a rewarding time
for both the campers and the staff. I would like you to come to the initial planning session on
April 23 so you can share your opinions about the activities that we should include at the
camp. It is also a great chance for you to meet other camp volunteers and get to know them.
As to your inquiry about a paid position with us, I am currently looking for an editor for
General Science. Should you have experience in that area, please do not hesitate to submit an
application. A form can be downloaded at www.perseusscience.com and the deadline is April
7.
Welcome aboard once again!
Yours sincerely,
Allison Garnett
President, Perseus Scientific Society
169. What does Ms. Garnett suggest about 170. Why is Ms. Garnett pleased that Ms.
Ms. Jenkins's contact details? Jenkins will work at the camp?
(A) They are kept entirely confidential. (A) She has experience working with young
(B) They require updating as soon as people.
possible. (B) She is an accomplished scientist.
(C) They have been e-mailed to members. (C) She is able to raise a lot of money for the
(D) They will be added to a directory in project.
April. (D) She is a gifted public speaker.
230
171. According to the letter, what is Ms. Garnett doing these days?
(A) Planning her retirement
(B) Applying for grant funds
(C) Looking for new members
(D) Trying to fill a job vacancy
To: Claire Sheriffdeen <c.sheriffdeen@fishmail.com>

From: Elizabeth Reeve <e.reeve@reeveandassoc.com>
Date: February 22
Subject: Additional request
Dear Ms. Sheriffdeen,
I wanted to let you know the courier arrived with your letter and current résumé, together
with the copies of your articles that I requested. -[1] - Reviewing your documents, I can see
that your writing experience with a fashion magazine and the local newspaper is precisely
what some of our clients are looking for. Your master's degree in journalism is also
something that employers find attractive. - [2] –
You mentioned that you are looking for a permanent staff writer position at a national
newspaper or magazine, and I think I have found a match for you. The Independent Herald
is a respected newspaper with a daily international circulation of over 500,000 readers and
they are looking for a staff writer for the fashion section of their weekend supplement.
I am more than happy to put your name forward for this position, but there is one possible
problem. They are based around 90 miles from your current address, which means either a
long commute or relocating closer to their offices in downtown Portland, Oregon. –[3] –
Please let me know if this is acceptable to you as soon as possible, as the deadline for
applications is February 28, - [4]- If not, I am sure we can find something a little closer to
you, although this opportunity is the one that most closely matches your stated career goals.
Best regards,
Elizabeth Reeve
Staffing Specialist, Reeve & Associates
231
172. What is one reason for sending the e-mail?
(A) To ask for an updated resumé
(B) To request further work references
(C) To announce a potential job opportunity
(D) To inform a client about an applicant
173. What is true about the Independent Herald?
(A) It offers a high starting salary.
(B) It has customers overseas.
(C) It is a monthly publication.
(D) It promotes employees frequently.
174. What is NOT indicated about the position mentioned by Ms. Reeve?
(A) Its application must be completed within a week.
(B) It requires writing about apparel.
(C) A graduate-level degree is necessary.
(D) It is for a permanent position.
belong?
"Because of this, I believe that it will be easy to secure you a satisfying position."
(A)[1]
(B) [2]
(C) [3]
(D) [4]
232
Questions 196-200 refer to the following article, e-mail, and online form.
Saying Goodbye to Ironside

By Emmie Yates
The band Ironside broke the hearts of its fans earlier this year when it announced that
the band intends to separate. The trio, which was founded in 2002, has enjoyed a
highly successful career that includes three best-selling albums and three world tours.
However, guitarist and lead singer Tom Baxley declared that he wanted to leave the
band in order to begin a solo career. The other members decided not to continue
without him.
However, before the band disassembles officially, it will hold four concerts at the
Wilmington Amphitheater over the next two months. The performance dates are
January 1, January 15, February 2, and February 24.
Ticket prices vary from $95 to $229 based on distance from the stage. The furthest
seats are cheapest. Some critics have remarked that these ticket prices are too high
for a farewell performance, but the cost doesn't appear to bother fans. According to
the band's manager, James Tucker, "Tickets are selling quickly! If you don't buy
soon, you might not get one!" Tickets can be bought online at www.
ironsideconcert.com/tickets.
233
E-MAIL MESSAGE
To: Ray Upton <ray@connection.ca>
From: Arlene <payne payne@mail.com>
Date: December 9
Subject: Ironside Performance
Attached: News article
_________________________________________________________________
Ray, have you heard the news? Ironside is holding a goodbye tour! I've included an
article about it. Ever since we saw them perform the first year they came out, you and
I have talked about going to another one of their concerts together. Now we're running
out of time to do it! I'd really like to see this concert with you, so we need to plan
quickly. Tickets are selling really fast.
I called the concert hall and there's already one show, the one on the 2nd, that's entirely
sold out. Likewise, the concert on January 15 only has the cheapest tickets left because
all the rest have been sold. Furthermore, I know that you're on vacation over
Christmas and New Year's, so that concert date also doesn't work. Hopefully we can
work something out, though
Let me know which date and seating area you prefer as soon as possible. I want us to
get tickets before it's too late!
Arlene
Ironside Concert Ticket Purchase Confirmation

**This is not your ticket.**
This is confirmation of your purchase only.
Your concert ticket(s) will be mailed to you within 7 days.
TICKET INFORMATION CUSTOMER INFORMATION
Date of show: February 24 Purchased by: Ray Upton
Number of tickets: 1 Credit card number: 5138 3610 3759 1047
Purchase total: $229 Purchase date: December 11
Seat numbers : 17B Mailing address: 1882 Meadowbrook Rd.,
Wilmington, CA 90744
234
196. In the article, the word "disassembles" in paragraph 2, line 1, is closest in meaning to
(A) clears out
(B) takes off
(C) breaks out
(D) splits up
197. What is Ms. Payne's e-mail mainly about?
(A) Visiting an acquaintance
(B) Exchanging concert tickets
(C) Viewing a performance
(D) Auditioning for a band
198. What is indicated about Ms. Payne and Mr.Upton?
(A) They are friends with the band's manager.
(B) They attended an Ironside concert together in 2002.
(C) They got Tom Baxley's autograph after a performance.
(D) They both live in the city of Wilmington.
199. On what day is Mr. Upton unavailable?
(A) January 1
(B) January 15
(C) February 2
(D) February 24
200. What can be inferred about Mr. Upton?
(A) He was concerned about his budget.
(B) He purchased both concert tickets.
(C) He will sit close to the stage.
(D) He rescheduled his vacation.
235
ACTUAL TEST 3
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English.
The entire Listening test will last approximately 45 minutes. There are four parts, and directions
are given for each part. You must mark your answers on the separate answer sheet. Do not write
your answers in your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your
test book. When you hear the statements, you must select the one statement that best describes
what you see in the picture. Then find the number of the question on your answer sheet and mark
your answer. The statements will not be printed in your test book and will be spoken only one
time.
Example Sample Answer
A B C D
Statement (B), "They're talking in a group," is the best description of the picture, so you should
select answer (B) and mark it on your answer sheet.
236
237
238
239
PART 2
sheet.
7. Mark your answer on your answer sheet 20. Mark your answer on your answer sheet
19. Mark your answer on your answer sheet
240
PART 3
32. Where is the conversation taking 38. What is the woman trying to do?
place?
A. Fill a job opening
A. At a library
B. Book an advertisement
B. At a software company
C. Sell some merchandise
C. At a Web conference
D. Recruit an investor
D. At an electronics store
39. What might be necessary?

33. What is mentioned about the software?
A. Getting committee approval
A. It makes computers run faster.
B. Completing additional paperwork
B. It magnifies pictures.
C. Travelling often for work
C. It is resistant to viruses.
D. Providing financial documents
D. It is easy to install.
40. What will the woman do next?

34. What does the woman say she will do?
A. Obtain permission form a supervisor
A. Order a software system
B. Show the man around
B. Have lunch with the man
C. Present the man with a proposal
C. Print some information
D. get the man’s contact details
D. Install a computer program
241
35. Where most likely does the man 41. What is the purpose of the man’s call?
work?
A. To report a problem with his shower
A. At a flower shop
B. To make a reservation for a room
B. At an art museum
C. To request a visit form housekeeping
C. At an information booth
D. To ask how to get to a meeting room
D. At an amusement park
42. What does the woman say she will do?

36. What does the man suggest doing?
A. Change the man’s checkout time
A. Visiting the city’s garden
B. Record the man’s feedback
B. Leaving young children at home
C. Fill out an official report
C. Buying tickets in advance
D. Call for professional assistance
D. Returning on another day
43. What does the man ask the woman to do?

37. What does the woman ask for?
A. Check on an issue in person
A. A two-for-one coupon
B. Make arrangements to move rooms
B. A neighborhood map
C. Discount the cost of his stay
C. A business’ brochure
D. Sen some supplies to his room
D. A phone number
242
44. What does the man plan to do this 50. What type of business do the speakers
afternoon? most likely work for?
A. Decorate a banquet hall A. A computer repair store
B. Meet with a provider B. An electronics manufacturer
C. Reserve rooms at the Lorenco Center C. A marketing firm
D. Print out some menus D. An interior design studio
45. According to the woman, what is most 51. What has the client requested?
important for the company?
A. A pricing list for components
A. Preparing for an upcoming event
B. A prototype of a new computer
B. Renewing a service contract
C. A change to an advertisement
C. Securing investment funds
D. A redesign of their company logo
D. Fulfilling an important client’s request
52. According to the man, why will a task

46. What does the woman think will attract be delayed?
customers?
A. A computer file was deleted by mistake.
A. Endorsements form celebrities
B. A client changed the date of planning
B. A local advertising campaign meeting
C. Complimentary product samples C. A print company is running behind
schedule
D. A special discount for loyal customers
D. Some equipment is undergoing repairs.
243
47. Who most likely is the woman? 53. What is the purpose of the man’s call?
A. A salesperson A. To ask to borrow some equipment
B. An electrical technician B. To obtain a software program
C. An art appraiser C. To confirm changes to a brochure
D. A PR company owner D. To request some assistance
48. According to the woman, what is 54. What does the woman ask the man to
provided in the brochure? do?
A. A promotional discount code A. Edit some photographs
B. A price list for all of the company’s B. Send a copy of an image
products
C. Correct a spelling error
C. Information about maintenance frequency
D. Design a banner
D. A certain product’s warranty form
55. What is mentioned about Jane?

49. What does the man ask about the sign?
A. She is taking time off.
A. Its range of available colors
B. She attended a ceremony.
B. Its suitability for outdoor use
C. She lacks experience.
C. Its possible size options
D. She has an urgent project.
D. Its power consumption
244
56. Where do the speakers probably work? 62. What type of business most likely is
Avera Co.?
A. At a radio station
A. A book publisher
B. At an advertising agency
B. A manufacturing plant
C. At a television studio
C. A clothing store
D. At a financial institution
D. An electronics company
57. What does the woman ask the man to

do? 63. Why does the woman say, “Of course
not”?
A. Recruit a small team
A. She doesn’t have any questions to ask.
B. Format some documents
B. She is available in the evening.
C. Provide a cost estimate
C. She thinks a task will be easy.
D. Explain an idea further
D. She is willing to work double shifts.
58. What does the man plan to show the

woman tomorrow? 64. What do the men imply about the
monthly salary?
A. A timeline for a project
A. It will go up after two months.
B. Some financial figures
B. It will be paid on the first of the month.
C. A list of possible sponsors
C. It is more than other companies’ offer.
D, Some outlines for a broadcast
D. It is calculated according to sales
numbers.
245
59. Who is Rodney Nadel?
A. A news journalist
B. An art critic
C. A public official
D. A museum curator
60. What does the woman imply when she

says, “Now it’s complete”?
A. A tax report has been finished.
B. She has spent a budget’s funds.
C. She has visited an art exhibit.
D. A city has goof cultural options.
61. What does the woman suggest about

the museum?
A. It will be the largest of its kind.
B. It will be free for the city residents.
C. It will feature famous artists.
D. It will attract out-of-town visitors.
246
Flight Class Upgrade Fees Ad Type Price
Economy N/A Back outer cover $4,999
Premium Economy $50 Back inner cover $2,999
Business $100 Front inner cover $1,999
First $200 Non-cover full page $999
65. When will the woman return from her 68. What is the purpose of the event?
trip?
A. To present an award
A. September 3
B. To promote a grand opening
B. September 6
C. To introduce a product
C. September 10
D. To raise money
D. September 13
69. What can be inferred about the event?
66. What problem does the man mention
A. Its venue bas been reserved.
about the flight?
B. Its full budget has been spent.
A. It departs too early.
C. Its goal is to raise money for charity.
B. It is not a direct flight.
D. It is being held for magazine launch.
C. It has a low baggage allowance.
70. Look at the graphic. Which type of ad
D. It is fully booked in one section.
will the man order?
67. Look at the graphic. What flight class
A. Back outer cover
will the woman’s ticket be for?
B. Back inner cover
A. Economy
C. Front inner cover
B. Premium Economy
D. Non-cover full page
C. Business
D. First
247
PART 4
71. What is being advertised? 77. Where is the announcement taking
place?
A. A regional zoo
A. At a travel agency
B. A city tour bus
B. At a store
C. A children’s museum
C. At a factory
D. A summer camp
D. At an office
72. What is available now?

78. What will happen afternoon?
A. A musical performance
A. Some regulations will be enforced.
B. Special group rates
B. A piece of equipment will be delivered.
C. Later closing times
C. Executives will make a visit.
D. A refreshment stand
D. Several employees will be evaluated.
73. What is mentioned about the shuttle?

79. What are listener asked to do?
A. It stops by several stations.
A. Report problems to the speaker?
B. It departs every thirty minutes.
B. Get permission in advance
C. It now has reduced fares.
C. Work later than usual
D. It is included in the ticket price.
D. Read some information carefully
248
74. What type of business is being called? 80. What business does the speaker work
for?
A. A hospital
A. A furniture company
B. An insurance provider
B. A hair salon
C. A pharmacy
C. A moving company
D. An emergency room
D. An express courier
75. What is the reason for the closure?

81. What is the purpose of the call?
A. A major refurbishment
A. To check an address
B. A public holiday
B. To book a delivery
C. An inventory check
C. To confirm an order quantity
D. An emergency situation
D. To make an appointment
76. When will business operations resume?

82. What does the speaker say he will do?
A. On Monday
A. Wait to send a shipment
B. On Tuesday
B. Call the listener back later
C. On Wednesday
C. Dispatch goods immediately
D. On Thursday
D. Contact a supplier
249
83. What product is the speaker 89. Who most likely is the speaker?
discussing?
A. An equipment technician
A. Vacuum cleaners
B. A cooking instructor
B. Spare heaters
C. A restaurant owner
C. Air conditioners
D. An interior designer
D. Dehumidifiers
90. What does the speaker mean when she

84. What problem does the speaker says, “I hope you’re all prepared for it”?
mention?
A. The listeners should be ready for a
A. Consumers dislike the advertising. change.
B. Many stores are not stocking products. B. The listeners should submit some
documents.
C. Sales goals are not being met.
C. The listeners will be given a difficult
D. Distribution channels are ineffective.
test.
D. The listeners will learn many new
85. What does the speaker plan to do? methods.
A. Reduce retail prices
B. Organize a team
91. What are the listener asked to do?
C. Offer wholesale discounts
A. Provide contact information
D. Increase a budget
B. Sign up in advance
C. Bring their own lunches
D. Read the instruction carefully
250
86. What does the speaker say about 92. Who most likely are the listeners?
Planetary Monthly?
A. Potential investors
A. Its circulation has gone up.
B. Guest speakers
B. Its editors won an award.
C. Conference attendees
C. Its journalists are paid well.
D. New employees
D. Its owner sold the business.
93. What is mentioned about the Boson-

87. According to the director, what helped 101?
the business be successful?
A. It decreases stress.
A. An aggressive advertising policy
B. It increases efficiency.
B. Excellent editorial content
C. It conserves electricity.
C. A reasonable cover price
D. It reduces pain.
D. Cooperation by newsstands
94. What does the man mean when he

88. What does the company plan to do in says, “Feel free to be our guest”?
June?
A. He wants people to try a product.
A. Launch a mobile version
B. He is encouraging participants to offer
B. Publish a bonus issue feedback.
C. Conduct a special interview C. He plans to host an event at his
business.
D. Host an industry convention
D. He is inviting listeners to ask questions
251
Destination Time Employee Extension #
Rose Gardens 1:00 P.M. Melissa Bailey 23
Museum of Modern Art 2:00 P.M. Lin Fang 28
City Hall 3:30 P.M. Brandon Garrett 31
Farmers’ Market 5:00 P.M. Samar Bava 36
95. Who most likely is the speaker? 98. According to the speaker, why is a
system being changed?
A. A tour guide
A. To expand a building
B. A museum director
B. To boost productivity
C. A hotel concierge
C. To reduce personnel
D. A travel agent
D. To improve security
99. What most likely will the listeners do
96. Look at the graphic. When will the
after the meeting?
listeners visit a historic site?
A. Sign a document
A. At 1:00 P.M.
B. Speak to a coworker
B. At 2:00 P.M.
C. Sen a picture
C. At 3:30 P.M.
D. Return ID badges
D. At 5:00 P.M.
100. Look at the graphic. What extension
numbers are listeners advised to call for
97. What does the speaker say about the inquiries?
hotel?
A. 23
A. Its check-out time can be extended.
B. 28
B. Its rates are the cheapest in town.
C. 31
C. It is the oldest hotel in the city.
D. 36
D. It is next to a popular restaurant.
252
PART 5
101. To ------- customers for their support, 105. Passengers are reminded to follow travel
Glamor Shop will give away perfume safety guidelines while ------- the cruise
samples to customers on its anniversary. ship to avoid accidents.
(A) thanking (A) across
(B) thank (B) into
(C) thankful (C) aboard
(D) thanks (D) through
102. The training seminar with Mr. Davidson 106. All employees at the Miller Group have
will begin on time, so everyone is advised to the ------- of investing in the company's
be stock.
(A) sudden (A) progress
(B) punctual (B) reference
(C) superior (C) option
(D) immediate (D) coverage
103. ------- the repair shop will be closed 107. Terre Haute's L50 washing machine
during the long weekend, it has extended its works more ------- than other brands, making
normal business hours on Friday to 9 P.M. it suitable for nighttime laundry.
(A) Although (A) quieter
(B) Unlike (B) quietest
(C) What (C) quietly
(D) Whether (D) quietness
104. All the reference books and novels that 108. The structural engineer must ensure that
Alicia plans to sell at the book fair are the high-rise building has a solid ------- that
(A) herself can withstand strong earthquakes.
(B) hers (A) founder
(C) her (B) foundation
(D) she (C) founding
(D) found
253
109. Motorists in New York reacted ------- to 113. During a meeting between Amber
the new set of traffic violation penalties that Cement and Stone Specialists next Monday,
will take effect next month. both companies ------- a community
(A) extensively development project.
(B) unfavorably (A) will discuss
(C) potentially (B) discussing
(D) unlikely (C) to discuss
(D) will be discussed
110. All Benoit employees must follow the 114. Amulet Media's writing workshop was
policies and procedures set ------ in the concluded with a ------- dinner attended by
new-hire orientation manual. the participants, guest speakers, and
(A) over organizers of the event.
(B) away (A) durable
(C) along (B) definite
(D) forth (C) casual
(D) grateful
111. Daily shuttle service from the 115. Reservations ------- through phone and
construction site to Crosswind Station is e-mail should be recorded in the
provided ------- the company to all workers. restaurant's database every day.
(A) around (A) will book
(B) of (B) booked
(C) with (C) are booked
(D) by (D) booking
112. Grossing $89 million in the box office, 116. Aside from ongoing projects, a proposal
Man-Made Memories is arguably director for wage increases will be discussed at a staff
Pamela King's ------- movie to date. ------- at Baker Foods next week.
(A) most popularly (A) assembled
(B) mostly popular (B) assemble
(C) most popular (C) assembly
(D) popular (D) assembles
254
117. After Dr. Scott's talk on pain 121 . All visitors must enter the arena
management, participants were encouraged through Gate 3 unless instructed ------- by the
to ask questions ------- to the topic. receiving marshals.
(A) relevant (A) otherwise
(B) relevantly (B) furthermore
(C} relevance (C) consequently
(D) relevancy (D) indeed
118. Mayor Stanley's approval rating rose by 122. Hotel Adriatico offers plenty of
10 percentage points in September ------- the information for guests eager ------- the
success of his health projects. ancient city of Machu Picchu in Peru.
(A) such as (A) will explore
(B) owing to (B) to explore
(C) instead of (C) exploring
(D) away from (D) to be explored
119. The local government of Philadelphia 123. A well-known manufacturer of -------

will provide scholarships ------- for qualified furniture pieces, Murphy Woodwork is
immigrants in the city. recognized by both local and foreign
(A) exclusively distributors.
(B} exclusive (A) distinctively
(C} exclusion (B) distinctive
(D) exclude (C) distinctly
(D) distinction
120. Please be reminded that the use of 124. AM Investments disclosed its annual
company equipment and facilities is strictly profit and loss figures to the public last
limited to work-related -------. month because, as a publicly shared
(A} tasking corporation, it has a legal ------- to do so.
(B) task (A) patent
(C) tasks (B) indication
(D) tasked (C) momentum
(D) obligation
255
125. The managing editor is looking for------- 128. Air54 passengers may check in online
willing to work this weekend to complete up to four hours before departure ------- they
the layout of the magazine. may avoid the long lines at the airport.
(A) whom (A) so that
(B) one another (B) in fact
(C) someone (C) in case
(D) everyone (D) just as
126. Kitchenware producers can ------- key 129. The 'Green Architecture' seminar will
markets in Asia directly by participating in begin ------- a keynote speech from Ecoland
this year's TCB International Trade Show. Corporation CEO Rodney Hunter.
(A) proceed (A) into
(B) access (B) with
(C) march (C) regarding
(D) emphasize (D) toward
127. ------- for fuel products is determined 130. Cars may park along Main St. as long as
mainly based on oil production costs and their engines are turned off, but municipal
the level of demand in the global market. by-laws don't allow them to------- even for
(A) Having priced short periods of time.
(B) To price (A) abolish
(C) Pricing (B) signify
(D) Priced (C) idle
(D) void
256
Part 6
PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer
to complete the text. Then mark the letter A, (B), C), or Dl on your answer sheet.
Questions 131-134 refer to the following job posting .
Earthcom Industries is looking for a head data analyst (131) . ------- of using company statistics to
make informed recommendations regarding ongoing projects.
Excellent presentation skills are prerequisite, as the analyst will be required to present at many of
Earthcom Industries' (132). ------- around the country. Exceptional skills in the areas of critical
thinking and problem solving are also necessary.
The successful applicant will have at least five years of experience in the field. As part of
regular duties, the analyst (133).------- a department of about fifteen additional data analysts with
varying amounts of experience.
(134).-------. Any applications submitted after the deadline will not be considered, so please
submit early.
131. 133.
(A) capable (A) has been overseeing
(B) capability (B) will oversee
(C) capabilities (C) has overseen
(D) capably (D) oversee
132. 134.
(A) statements (A) Only electronic applications will be
(B) instructions accepted, so please don't call.
(C) locations (B) More information can be found at the
(D) agendas Web site address provided.
(C) Resumes should be sent to hr@earthcomind.com on or before
July 18.
(D) Successful candidates will be asked to
submit proof of their education.
257
To: Harriet Gibbs <manager@castlehotel.com>

From: Arnold Chambers <achambers@greenmail.com>
Subject: My Recent Stay
Date: August 17
Dear Ms. Gibbs,
I am writing to you regarding my recent stay at the Castle Hotel. (135). -------. Fortunately, I was
(136).------- impressed with every aspect of the hotel, from its outstanding amenities to its
exquisite food and dedicated staff.
Everyone at the front desk was extremely helpful, but I want to especially commend Jose
Suarez for his attentiveness. He (137). ------- out of his way to make sure that my family had a
comfortable and pleasurable experience. Mr. Suarez showed us every (138). -------, including
offering us a room upgrade when it turned out that the room we had previously booked was
unavailable.
We will definitely return the next time we are in town.
Sincerely,
Arnold Chambers
135. 137.
(A) As this was my first visit, I wasn't sure (A) was gone
what to expect. (B) is going
(B) This is not a hotel I would recommend to (C) went
my friends. (D) goes
(C) I spent four days and three nights there
early last spring.
(D) I would like to request a discount on my
payment
258
136. 138.
(A) directly (A) courtesies
(B) rarely (B) courtesy
(C) questionably (C) courteously
(D) thoroughly (D) courteous
Questions 139-142 refer to the following notice
NOTICE:
Are you an artist over 16 living or working in the Greenville Area? Do you think your artwork
could make our city a more beautiful place? 139.-------, you should enter the Gorgeous Greenville
Art Contest.
140.-------. Those selected will paint murals around the city. All you have to do is sketch your
proposed idea. Once your drawing is completed, e-mail 141.------- of it and some of your previous
artwork to the selection committee, selection@greenvilleart.com, by November 12.
These images will be reviewed by a select group of fifteen artists, who will choose the five
winners and three runners-up. Winners will then be notified and will attend an awards banquet.
The 142.------- participants will be given supplies and assigned to wall sections
measuring 4 x 5 M.
139. (A) However 141. (A) developments

(B) If so (B) descriptions
(C) Nonetheless (C) qualifications
(D) After that (D) photographs
140. (A) Art supplies must be purchased by the 142. (A) invitation
participants themselves. (B) inviting
(B) Questions about the contest can also be (C) invites
directed to this address. (D) invited
(C) Organizers will review samples and
choose five talented artists to compete.
(D) These murals should be painted in
preassigned locations.
259
To: All Department Managers <deptmanagers@steinway.com>

From: Fiona Henderson <fhenderson@steinway.com>
Date: August 7
Subject: Shona Garvey
I'm sure you are all aware that personnel manager Shona Garvey is temporarily transferring to our
new branch. 143.-------. Accordingly, two senior staff members in personnel have been selected to
144. . ------- most of Ms. Garvey's responsibilities until she returns. During Ms. Garvey's 145.------
--, Jerry Blaine and Paula Dutton will handle all matters related to staff uniforms, sick days, and
vacation leave.
I'd appreciate it if you could assist them in any way146.-------, as they are relatively inexperienced
with regard to certain duties. Ms. Garvey will continue to handle staff scheduling via e-mail, and
she will return to her post here in Sutcliffe on November 21.
Thanks for your cooperation.
Fiona Henderson
General Manger, Sutcliffe Branch
Steinway Supermarket
143. (A) She was recently hired specifically for 145. (A) absence
this task. (B) transition
(B) She is being moved to assist with staff (C) investigation
training in that office. (D) occupancy
(C) She is currently looking for a
replacement while she is away.
(D) She will arrive shortly to introduce
herself to each department
144. (A) encourage 146. (A) possibilities

(B) conclude (B) possibly
(C) explain (C) possibility
(D) assume (D) possible
260
To: Bob Neufeld <bneufeld@estmail.com>

From: Margot Herring <margot@mansonpharm.com>
Subject: Your Prescription
Date: September 23
Dear Mr. Neufeld,
I am writing to you to inform you that, as per the policy here at Manson Pharmacy, we
have automatically renewed your monthly prescription for Penomax 180mg tablets.
We received no confirmation from you with regard to canceling the prescription plan
you originally signed up for. Therefore, your medication will arrive at your residence
tomorrow, and you will be billed accordingly.
Should you wish to cancel your prescription plan, please visit the Web site we recently
created at www.mansonpharm.com. If you wish to adjust your prescription, please
come into the store, or contact the pharmacist directly at 555-8373.
Regards,
Margot Herring
Manson Pharmacy
147. What can be inferred about Mr. 148. Why is Mr. Neufeld encouraged to visit
Neufeld's the
order? company's Web site?
(A) It was recently placed online. (A) To change the number of ordered items
(B) It will be delivered on September 24. (B) To request that a service be ended
(C) It includes several different items. (C) To view a new range of medications
(D) It has been paid for in advance. (D) To complete a customer survey
261
Vera Salisbury 14:01

I just got bad news about our plans for Mr. Canning's retirement party.
Reuben Baldwin 14:04
Oh, no. What happened?
The restaurant that we normally use for these company events no longer offers catering services.
I have to start researching local caterers to find one that meets our needs.
That's going to be a lot of work. Especially finding one that fits our budget.
Exactly. And, I still have so much to do. I have to·get the decorations and buy Mr. Canning's
farewell present.
You take care of those preparations. As for the rest, I'll take that over. I'm sure I can find a good
caterer. ·
Thank you so much. This makes things a lot easier for me.
149. What type of event is being discussed in 150. At 14:11, what does Mr. Baldwin mean
the text message? when he writes, "As for the rest, I'll take
(A) An anniversary banquet that over"?
(B) An employment fair (A) He is replacing an outgoing staff
(C) A farewell celebration (B) He will make arrangements for the food.
(D) A company luncheon (C) He will finalize the budget for an event.
(D) He is taking responsibility for a gift
purchase.
262
Aberdeen Hotel
1320 Kenwood Place
Orlando, FL 32801
Greetings from Aberdeen Hotel!
Thank you for choosing our hotel as your place of stay in Orlando. If there is anything we could
do to give you a more pleasurable experience during your trip, you may contact the front desk by
dialing 0.
Please be reminded that our Flame Restaurant near the pool area serves breakfast between 6 A.M.
and 10 A.M. The buffet offers a wide selection of Asian and Western fare. To improve our
services, we highly encourage you to give feedback on your stay.
If you have comments and suggestions, please don't hesitate to call me at 555 0976.
Sincerely,
Sophia Walters
General Manager
Aberdeen Hotel
151. Why was the notice written?

(A) To suggest some recreational activities 152. How can guests share their opinions?
(B) To provide a reminder about the (A) By filling out a feedback form
checkout time (B) By contacting the hotel's general
(C) To respond to a client inquiry manager
(D) To give information to hotel guests (C) By e-mailing the hotel's headquarters
(D) By calling the front desk staff
263
Questions 153-155 refer to the following Web site
Translango is currently recruiting interpreters for both consecutive and simultaneous

interpretation tasks involving translation between English and German and reverse
translation.
To receive e-mail alerts for suitable job postings, please complete the form below, detailing your skills
and experience. We will review your submission and notify you when there is a job that fits your skill
set. We are looking for those with experience in any of the following areas, so please mark each skill
accordingly.
Publicity/Advertising Translation
Business/Commercial Translation
Medical/Health Sciences Translation
Legal/Judiciary Translation
Specialized Technical Writing/Document Translation
Web site Translations
Live Interpretation: Consecutive/Simultaneous/Phone
Are you fluent in other languages?

Spanish
French
Portuguese
Japanese
Chinese
Name: _____________
E-mail: _____________
Thank you for registering with Translango!
264
153. What can be inferred about Translango? 155. What will those who register on the Web
(A) It provides interpreters for a number of site receive?
different fields. (A) An information pack
(B) It primarily provides German to English (B) Tips on resume writing
translation services. (C) A monthly newsletter
(C) It has branch offices in several countries (D) E-mail notifications
around the world.
(D) It requires that applicants undergo a
series of skill-based tests.
154. The word "fits" in paragraph 2, line 3, is

closest in meaning to
(A) enhances
(B) matches
(C) installs
(D) measures
265
Questions 156-157 refer to the following advertisement
Central Square
1155 14th Avenue, New York City
Central Square is a luxurious new addition to the city

skyline, offering custom-designed one-, two-, and three-
bedroom condo units.
Within walking distance of designer boutiques and subway
lines, the complex is situated in a prime location. It boasts
numerous amenities, including a spa with an outdoor pool,
a private rooftop garden, and a ground-floor grocery store
that is open 24 hours a day. The garden area offers
magnificent views of the city.
Visit our Web site now at www.centralsquarecondos.net to

take a virtual tour of the units on line. Here you can see
several high-quality photographs and read accompanying
descriptions.
156. What is the advertisement about? 157. According to the advertisement, what can
(A) A historic building readers do online?
(B) Homes for rent (A) Join a walking tour
(C) Vacant office spaces (B) Sign up for a consultation
(D) Hotel amenities (C) View some pictures
(D) List a property
266
Journal olt instrumental Education
Page Contents
3 Letter from the Editor
5 Transferrable skills from orchestra classes to core subject areas
by Sylvia Collins
18 Effect of early music education on later pitch recognition skills
by Donald Ericson
26 · Insights from the 25th Annual Conference of Music Educators
by David Hayes
31 Impact of piano proficiency on at-risk teens
by Shawn Parker
45 Composition instruction in high schools: A new approach
by Richard Turner
57 lntercultural music relationships: How students returning from
overseas affect the classroom by Tina Roberts
64 Links between music skills in parents and children: A longitudinal study
by Janice Sweeny
75 The function of professional recordings in the orchestra classroom
by Amelia Levy
267
158. Who most likely is the target audience of
this journal?
(A) Instrument sellers
(B) Professional singers
(C) Music teachers
(D) Concert organizers
159. What can be inferred about Mr. Hayes?

(A) He visits many conferences.
(B) He is a renowned pianist.
(C) He teaches an orchestra class.
(D) He attended an industry event.
160. Where can readers find out about the role

of family members?
(A) On page 5
(B) On page 31
(C) On page 57
(D) On page 64
268
Bridgette Bartels - 11:10 AM

I'd like to re-examine the way we are currently advertising our line of children's vitamins
Oliver Ventura -11:10A.M.
Jon, since you are new to our company, let me give you some background. In order to address
declining sales, we started making vitamins designed specifically for children.
Bridgette Bartels -11:11 A.M.
We began selling these vitamins a year ago, and to we promote allocated a substantial budget to
advertising efforts in order to promote them.
Jon Childers -11 :13 A.M.
Thanks for the detailed explanation. I remember seeing the commercials on TV. I've also driven
by the billboards on the side of the road. That must have helped a lot with sales.
Bridgette Bartels -11:15AM.
That's higher true. than I've we had analyzed projected. the sales data. The results are about 15%
Oliver Ventura-11:17 A.M.
Because the sales are so high, I think we can stop paying so much to advertise it. We don't need to
continue running such a big campaign anymore.
Bridgette Bartels -11:19 A.M.
I agree. We can do without it. Clearly the product has responded to a need in the marketC. I think
customers will continue to buy these vitamins even if we do less marketing.
Jon Childers-11 :20 A.M.
That sounds reasonable. And it's also time to start an advertising plan for our next product.
Oliver Ventura-11:21 A.M.
Do you mean our newest line of vitamins intended for adults seeking to lose weight?
Jon Childers-11:22AM.
Yes. We will start selling them in about three months
269
161. What is the purpose of the online chat 163. At 11 :19 A. M., what does Ms. Bartels
discussion? mean when she writes, "We can do without
(A) To adjust a promotion strategy it"?
(B) To discuss new product ideas (A) She suggests discontinuing a product.
(C) To review expansion plans (B) She wants to minimize funding for a
(D) To assign specific duties. campaign.
(C) She does not need to see an updated sales
report.
(D) She prefers not to develop an item
162. What is indicated about Mr. Childers? 164. What is true about the new line of
(A) He suggested a new product. vitamins?
(B) He is the advertising manager. (A) They are intended for children.
(C) He has analyzed the sales data. (B) They can be chewed instead of
(D) He was hired recently swallowed.
(C) They are a dietary aid for adults.
(D) They must be consumed with food.
270
Questions 165-167 refer to the following advertisement letter
July 12
Mr. Norman Bright
Director
External Affairn Department
Alsa Laboratories
Dear Mr. Bright,

Connecting with people and companies is essential to any business. A dependable database with
complete information about suppliers and clients can contribute greatly to the success of a company.
That is why we would like to offer you the chance to expand your network within your field.
AT Global Link, we work hard to build business-to-business connections within industries to help
our clients. We develop thousands databases with information about people and companies in the
human resources, construction, healthcare, real estate, and pharmaceutical sectors. We can connect
you to thousands of pharmaceutical firms, raw material and equipment providers, and pharmacies
within the country and abroad. By signing up for our database, you will have access to information
that may take many years to gather on your own. You can also be sure that our contact details are
always accurate and up-to-date.
To help you consider the advantages of having access to our database, we would like to give you a
fifteen-day trial. If you are interested, please complete the enclosed form and send it back to us.
One of our customer service representatives will call you to provide a default username and
password. For inquiries and concerns, you may call us at 555-3792.
Sincerely,
Ryan Devereaux
Global Link
271
165. Why was the letter sent?
(A) To suggest solutions to a problem
(8) To request information from a company
(C) To familiarize a client with data gathering methods
(D) To encourage a customer to try a service
166. What field does Mr. Bright most likely work in?
(A) Property sales and management
(B) Pharmaceutical and medicine manufacturing
(C) Human resource management
(D) Civil engineering
167. What does Global Link offer its clients?

(A) Accurate medical data
(8) Effective customer service solutions
(C) Reliable contact information
(D) Innovative marketing strategies
272
Centerbrook Art Gallery: An evening with Henry Turner

May 17, 7 P.M.
Centerbrook Art Gallery is pleased to announce that renowned painter Henry Turner will be joining
us on the evening of May 17 as part of his promotional tour for his forthcoming book, A Life in
Painting, which will be released on May 31 .
Henry Turner was born in Somerset, England, and grew up in the beautiful countryside that would
later become the inspiration behind some of his paintings. - [1] - Mr. Turner began attending the
Royal Art College in London in 1975, and it was here that he held his first exhibition one year later,
displaying his range of work focusing on animals and nature. Around this time, he met his wife,
Selma, a fellow painter and student at the college. They married in 1977. The couple moved to Fort
Pearcy in the United States later that year. - [2] - Once settled in their new country, they roamed the
great American outdoors, exploring the breathtaking scenery that would eventually feature heavily
in Turner's work.
During the May 17 event at Centerbrook Art Gallery, Mr. Turner will discuss some of the art
techniques mentioned in his new book. - [3] - Members of the audience will also have the
opportunity to ask questions of Mr. Turner when the talk has ended. Call 555-3229 to reserve
tickets. There is limited seating available, so we will not be offering tickets at the door. - [4] - Those
wishing to see more of Mr. Turner's work are advised to visit his Web site at www.henryturner.com.
168. What is being announced? 170. According to the article, what will be
(A) A book launch included in the event?
(B) An art lecture (A) A question-and-answer session
(C) A painting class (8) A break for refreshments
(D) A creative writing course (C) An autograph session
(D) A video presentation
169. What is indicated about Mr. Turner?

(A) He exhibited his work at a college in 1975.
(B) He has written several books on art.
(C) He currently resides in Somerset.
(D) He emigrated with his wife in 1977
273
171. In which of the positions marked [1], [2], [3],
and [4] does the following sentence best
belong?
"Additionally, he will talk about the
motivations behind some of his more recent
artwork."
(A) [1]
(8) [2]
(C) [3]
(D) [4]
Koko Coffee Forms Partnership with WB Foods

After months of negotiations, coffee chain Koko Coffee- based in Munich, Germany-finalized the
terms of its partnership with supermarket giant WB Foods. Koko Coffee opted for the move in order
to reach the growing number of middle-class Asian consumers. Koko Coffee has made several
attempts over the past few years to expand market penetration in Asia on its own, but failed to
prosper in the already crowded market. - [1] - When CEO Dylan Preston took over last year, he
steered the company's strategy for Asia in a new direction.
- [2] - As a result, executives hope the partnership will allow Koko Coffee to build trust and gain
brand recognition. Koko Coffee representatives traveled to Taipei to sign the agreement at the WB
Foods headquarters.
Sales of Koko Coffee's drinks across Germany have been in steady decline due to weak marketing
campaigns and missed opportunities on social media sites. - [3] - But with a new approach in Asia,
Koko Coffee could start gaining momentum again.
A company spokesperson reported that Koko Coffee will operate on-site coffee shops at select WB
Foods locations, starting with twenty-five initially and expanding over the next five years to all
branches. - [4] - Other large European chains are watching carefully to determine whether Koko
Coffee's strategy will become a success story or a cautionary tale.
274
172. Why did Koko Coffee sign an 174. What is indicated about Koko Coffee's
agreement with WB Foods? products?
(A) It needed to meet industry standards. (A) They are of lower quality than other
(B) It wanted to enter a new market. brands.
(C) It was in danger of going bankrupt. (B) They have been losing popularity
(D) It lacked the necessary technology. domestically.
(C) They will be sold at a cheaper price in
Asia.
(D) They are heavily marketed online.
173. The word "prosper" in paragraph 1, line 175. In which of the positions marked [1], [2],
5, of the article is closest in meaning to [3], and [4] does the following sentence best
(A) secure belong?
(B) produce "The board of directors at Koko Coffee
(C) succeed decided to partner with WB Foods because
(D) display of its well-established reputation."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
275
Questions 176-180 refer to the following e-mails.
From: Percy Whittaker <pwhittaker@forummagazine.com>

To: Beth Seymour <bethseymour@regencyreviews.net>
Date: March 30
Subject: Proposal for More Work
Dear Ms. Seymour,
I received your review of The Handbook for Successful Suburban Gardening and was so impressed
with your critical evaluation of the book that I have requested a personal interview with the author
for one of our future follow-up pieces.
Although we print reviews of all kinds of books, we try to predict which books will generate the
most interest among our readers. Forum magazine's audience seems to be dominated by those who
like to read about well-being and nutrition.
Our May publication will feature an article on the historic grounds and greenhouses of Rideaux
Hall. Coincidentally, the head gardener, Todd Laurence, has written a book entitled Cultivating
Sorrow and Success that I would like to highlight alongside the article. Transitioning from garden
to kitchen, for our cooking enthusiasts, we would also like to feature a review on Jane Northwick's
Fields of Bounty, a practical guide to growing homegrown vegetables and herbs for cooking.
You are obviously a keen reader of books within this literary genre, and we were hoping that you
have the capacity to review both books by Apri l 19 for our May edition. Please reply immediately
to confirm whether you would be avai lab le. If you are busy and think you would only manage to
write one, please state your preference as to which one you would be able to evaluate by the above
deadline.
Regards,
Percy Whittaker
Editor-In-Chief
Forum Magazine
276
From: Beth Seymour <bethseymour@regencyreviews.net>
To: Percy Whittaker <pwhittaker@forummagazine.com>
Date: April 1
Subject: RE: Proposal for More Work
Dear Mr. Whittaker
Having already critiqued a book on the trials of suburban gardening, I would enjoy reviewing
Cultivating Sorrow & Success, as I am sure it offers an interesting rural perspective on gardening.
However, regarding the second book you listed, I have some reservations. I have reviewed two of
the author's previous books, and I am simply not a fan of her writing style. Therefore, I might not
be well placed to evaluate her latest release.
I would prefer to review two books, however, so I'd like propose a different book for my second
submission. Might you consider From Garden to Table by Jeanette Winthrop? Jeanette is a
passionate gardener who advocates using your own backyard as a local source of produce.
Finally, with regard to the April 19 submission deadline, would it be possible to extend this by a
couple of days? Hopefully this won't be necessary, but the deadline for two pieces is a little tight. I
know that the magazine will hit shelves on the last day of the month, as always, so I am hoping you
can extend my deadline to April 23 if I'm a bit behind schedule.
Regards,
Beth Seymour
Regency Reviews
176. Why did Mr. Whittaker write the first e- 177. What is true about Forum magazine?
mail? (A) It specializes in articles on home
(A) To congratulate Ms. Seymour on improvement.
publishing a novel (B) Many of its readers are interested in
(B) To offer Ms. Seymour a magazine healthy living.
subscription (C) It has won awards for its book review
(C) To invite Ms. Seymour for a job section.
interview (D) One of its recent articles was about a
(D) To offer Ms. Seymour a new writing task historic building.
277
178. What can be inferred about Jane 179. What does Ms. Seymour suggest Mr.
Northwick? Whittaker do?
(A) She has contributed reviews to Forum (A) Arrange a meeting with Ms. Winthrop
magazine. (B) Allow her to review a different book
(B) She has collaborated on a writing project C) Read a book about growing vegetables
with Ms. Seymour. (D) Send some feedback about her latest
(C) Her previous work was critiqued by Ms. review
Seymour.
(D) Her latest book has been critically
acclaimed.
180. When is the May issue of the magazine likely to be published?

(A) April 19
(B) April 23
(C) April 30
(D) May 1
278
Questions 181-185 refer to the following advertisement and form
Appliance World's new four-floor showroom has all the appliances you need to make your home
comfortable. Our entire selection of high-quality merchandise is offered at the best prices anywhere.
And with nearly endless choices for every size, color, and feature, you're sure to find what you're
looking for. Our knowledgeable sales representatives can recommend the perfect device to meet
your individual needs. They have extensive experience in helping families like yours. Best of all,
customers get a risk-free, thirty-day trial, as we accept returns on items if you're not completely
satisfied after trying out the product at home.
Floor 1 : microwaves, small kitchen appliances

Floor 2: washers, dryers, vacuums
Floor 3: fans, space heaters, air conditioners
Floor 4: refrigerators, ovens, ranges, dishwashers
Appliance World also offers remodeling services. We can send a specially trained technician to
build countertops and cabinets to your exact specifications. With our team, you can be sure that the
end result will fulfill all your expectations.
Come to Appliance World today! We look forward to serving you.
279
Appliance World
2304 Industrial Drive, Seattle, WA 98101
Order Date: October 3 Bill to:
Shipping Date: October 4 Tim Handy
Estimated Arrival Date: October 6 3512 Elm Ave.
Seattle, WA 98104
Description Units Unit Price Line Total
Anama side-by-side 1 $649.99 $649.99
refrigerator 203-4
Whirler Elite II front-control 1 $573.98 $573.98
dishwasher
Subtotal $1223.97
Tax at 9.2% $112.61
Call us within 30 days to return or replace Delivery $150.00
any items.
Total $1486.58
Delivery charges may apply.
Paid $1486.58
Total due $0.00
181. According to the advertisement, what 182. What is true about Appliance World?
can (A) It has been in the same location for
Appliance World employees do? many years.
(A) Approve special discounts (B) It specializes in kitchen appliances.
(B) Extend the manufacturer's warranty (C) Its customers can use items on a trial
(C) Give product demonstrations basis.
(D) Make specific recommendations (D) Its main customers are homebuilders.
280
183. What is indicated about the company's 184. What floor did Mr. Handy visit to make
cabinets? his
(A) They use a variety of wood types. purchase?
(B) They require a deposit. (A) Floor 1
(C) They are not available at all branches. (B) Floor 2
(D) They can be custom made (C) Floor 3
(D) Floor 4
185. What may Mr. Handy be responsible for if

he returns an item?
(A) Delivery fees
(B) Sales tax
(C) A cancellation charge
(D) A restocking fee
281
Questions 186-190 refer to the following advertisement, e-mail, and brochure.
Bring the gift of tasty to your next event!

Throwing a party? Hosting a corporate luncheon? Celebrating a business achievement?
We can meet all of these needs!
At Contemporary Catering we specialize in elegant food for large gatherings. We have several
different meal options for you to choose from depending on the type of event you are hosting.
Regardless of your selection, you are guaranteed to receive food that is locally sourced, expertly
prepared, and served in generous portions. Small orders can be placed two weeks ahead, but orders
for events with fifty or more guests must be placed at least a month in advance. However, payment
is not due until the day of the event.
Don't miss out! Call us at 555-932-9450 or e-mail info@contemporarycatering.com.
To: David Stoltzfus <david@personalmail.com>

From: Rowan Charles <info@contemporarycatering.com>
Date: March 20
Subject: Your upcoming event
Dear Mr. Stoltzfus,
I received your inquiry about your company banquet on April 30. According to the information you
submitted, you are interested in knowing the cost to cater an event of 75 guests, but it depends on
what meal you select. I've attached our brochure for you.
I want to inform you about two things regarding this brochure:
1) We no longer provide the vegetable lasagna as an option. The brochure hasn't been updated to
reflect that change yet.
2) The prices listed at the bottom of each package include the delivery and setup of the food at your
venue. In addition, you will receive complimentary coffee, tea, and soft drinks for your guests.
However, we do not provide people to serve the food. If you would like us to fill this role at your
event, we will charge a separate rate for that service.
Please let me know which package you prefer.
Rowan Charles
282
Contemporary Catering
Contemporary Catering Menu Options

Package A Package B Package C Package D
Salad Garden salad Garden salad Caesar salad Crab salad
(choice of one) Cobb salad Caesar salad Greek salad Caesar salad
Vegetable Mushroom Brown-rice
Eggplant
Lasagna* caps* risotto*
Entree parmesan *
Tropical Poached Pan-seared
(choice of one) Grilled Ahi tuna
Swordfish salmon Scallops
Braised lamb
Chicken teriyaki Smoked pork Roasted duck
Chocolate cake Chocolate cake
Dessert Chocolate cake Chocolate cake
Cherry Crème brulee
(choice of one) Pecan tarts Apple pie
cheesecake
Price per person $23.99 $25.99 $29.99 $35.99
Vegetarian entrees are marked with a*
186. What is indicated about Contemporary 188. What is NOT one of the package
Catering? services?
(A) It focuses on large functions. (A) Setting up the tables
(B) Its plate sizes are small. (B) Sending workers to serve the dinner
(C) It offers a buffet option. (C) Delivering food to the venue
(D) It imports foreign spices. (D) Preparing hot beverages
187. When does Mr. Stoltzfus need to place 189. Which package only has two entree
his options
order by? available?
(A) March 20 (A) Package A
(B) March 30 (B) Package B
(C) April 16 (C) Package C
(D) April 30 (D) Package D
283
190. What is indicated about Package D?
(A) It is served with seafood salad.
(B) It has the most menu options.
(C) None of its dishes contain only vegetables.
(D) Its diners can receive two dessert servings.
Questions 191 -195 refer to the following notice, letter, and schedule
Community Art Program

The Stapleton Arts Association plans to hold a fundraising flea market on Saturday, November 15
from 11 A.M. to 3 P.M. This event aims to raise money for the Stapleton Arts Center, which runs
programs designed to engage youth in the arts. We are asking the community to donate flea-market
items. They can be delivered to the Stapleton Arts Center at 2059 Sarall Drive. Staff members will
be there to receive donations between the hours of 9 A.M. and 8 P.M. on weekdays and 11 A.M. to
4 P.M. on Saturdays.
Donations will be collected until November 14. For inquiries about what types of items we need,
please contact Marilyn Ramer-who is the staff member in charge of donations-at the center.
Furthermore, if you are interested in volunteering for the event, we still have positions available.
We need individuals to help organize items, set up tables, and work as salespeople during the event.
To volunteer, please contact Harry Bolen at 555-3830-8759.
Thank you in advance for your support. We hope to see you all on November 15!
Sincerely,
Veronica Pitt
Fundraising Coordinator
Marilyn Ramer
2059 Sarall Drive - Lake Charles , LA 70601
Dear Ms. Ramer:
I am contacting you on behalf of Telltale Books. I wanted to inform you that we will be giving
about two dozen books to your event. There are a variety of subjects included, ranging from
284
children's picture books to adult fiction titles. Someone will drop them off at the Arts Center during
the morning of November 3. I hope this will be a useful contribution to your fundraiser.
In addition to the donated books, I also have several employees who have expressed interest in
volunteering at the flea market. A representative from Telltale Books will call later this week to talk
about the options for volunteers.
I look forward to participating in this event.
Regards,
Tim Carter
Telltale Book
Final Flea Market Volunteer Schedule
Below are your assigned areas for the day. If you wish to take a break at any point, please ensure
that you find someone to cover your section.
Section Morning Shift Afternoon Shift

Books Malcolm Wallace Madeline Shannon
Clothing Peter Cameron Malcolm Wallace
Electronics Madeline Shannon Nathaniel Taylor
Furniture Leah Marcos Drake Brady
Thank you again for signing up to help today, especially since we had to postpone the event by a
full week. We couldn't have done this without you!
191. What is the main purpose of the notice? 193. Why did Mr. Cater write the letter?
(A) To promote an upcoming festival (A) To provide information about a
(B) To request neighborhood assistance contribution
(C) To advertise employment openings (B) To announce the change of an event date
(D) To distribute an event schedule (C) To thank a business for a donation
(D) To congratulate a volunteer on their
efforts
285
192. Who will the Telltale Books 194. When is the event taking place?
representative (A) On November 3
contact? (B) On November 14
(A) Marilyn Ramer (C) On November 15
(B) Harry Bolen (D) On November 22
(C) Tim Carter
(D) Veronica Pitt
195. What is indicated about the schedule?

(A) The duration of each shift is two hours.
(B) Some people have been assigned to work
all day.
(C) Volunteers are scheduled with a partner.
(D) The furniture section has the largest
number of items.
286
Questions 196-200 refer to the following Web site, notice, and e-mail.
FAQ: SHIPPING AND HANDLING OPTIONS

Where do you deliver?
Ceramic Goods began as a U.K. business, but has expanded to many parts of the world .
We currently ship all throughout Europe, Australia & New Zealand and into North America as
well. We eventually hope to sell to the Asian market starting early next year.
Is it possible to receive my order overnight?
Most purchases are delivered within two days after being ordered. By using express services for
an additional charge, however, 24-hour delivery is possible. Tracking numbers are automatically
assigned to all 24-hour deliveries. An express shipping fee will be charged to your credit card at
the time of checkout.
How do I check the status of my order?
You can track your package by visiting our Web site and signing into your account. Click
on "My orders" and then "Track package" next to your order number.
Can I return my order after it has arrived?
Yes, you can return any order within 30 days by mailing it back to us. A refund will be processed
within 14 days from when you return your order. If you haven't received your refund after this
time, please contact us by phone at 555-260-3478 or e-mail at info@cermaicgoods.org.
DELIVERY NOTICE
Your package could not be delivered. Please pick it up at the post office at 123 King Street.
Present this card, along with a piece of government-issued photo ID, within 15 calendar days to
pick up your item.
Delivery notice prepared on : DATE 10/24 TIME 14:50
Devin Lannert : Recipient Name
27461538 : Tracking Number
Parcel __X Letter_____
Your item will be available:
Today after 17:00 ■
Tomorrow after 13:00 □
287
To: Ceramic Goods <info@ceramicgoods.org>
From: Devin Lannert <devin@usernet.com>
Date: November 14
Subject: Delivery number 27461538
To whom it may concern,
I am writing to inquire about the refund for a purchase I made on your Web site. My package arrived
on time, and I went to the post office to pick it up as instructed. However, when I looked at it, it
was obvious that someone had opened it. Therefore, I decided to return it. I followed the instructions
online and paid the shipping fees to have it sent back to the store. However, the purchase amount
has not been refunded to my credit card yet. Could someone please look into this situation and
remedy the problem immediately?
Thank you,
Devin Lannert
196. Where does Ceramic Goods NOT 198. What can be inferred about Mr.
deliver Lannert?
currently? (A) He tracked the progress of his shipment.
(A) Europe (B) He signed for a delivery at home.
(B) Australia (C) He paid for his order in cash.
(C) North America (D) He showed identification at the post
(D) Asia office.
197. When did Mr. Lannert place an order? 199. In the e-mail, the word "remedy" in
(A) October 21 paragraph 1, line 6, is closest in meaning to
(B) October 22 (A) correct
(C) October 23 (B) improve
(D) October 24 (C) reform
(D) medicate
288
200. What does Mr. Lannert imply in his e-
mail?
(A) The product he ordered online was not
delivered on time.
(B) It has been at least two weeks since he
returned an item.
(C) The tracking information available online
was incorrect.
(D) He would like to be reimbursed for a
postal charge.
289
PART 6
text. Four answer choices for each question are given below the text. Select the best answer
to complete the text. Then mark the letter (A), B), C), or (D) on your answer sheet.
YALETOWN DENTAL CLINIC

Welcome to our updated Web site! The Yaletown Dental Clinic is delighted to introduce
our new online booking system. To schedule an ----(131), simply hover your mouse over
the calendar below and select your preferred date and time.
We've implemented this system to allow more benefits for our valued clients. The system
is fast and----(132) to use, and it's available 24 hours a day.
For new customers, we are offering a "first-timers" discounted rate on teeth whitening for
the month of September. ----(133). Click here to be redirected to that page, where you can
read a ---- (134) of customer reviews.
131. 133.
(A) interview (A) Before booking an appointment, be sure to visit our
(B) output testimonials section.
(C) invitation (B) Also located on our Web site is our pricing chart.
(D) appointment (C) Reservations must be canceled at least a day in advance.
(D) We believe you will adjust easily to this new system
290
APRIL 3 - The Sherwood Tourism Commission is hosting its 2nd Annual Nature
Photography Competition, which is open to residents of all ages. ----(135). These
submissions should be sent by e-mail to nature@citysherwood.gov. The photograph
must be your -----(136) work and cannot infringe on the copyrights of others.
The winners in several categories will receive cash prizes, and their images may be used
in promotional materials. The theme of the----(137) this year is: “Water” and planners
hope that participants can find inspiration from the natural beauty of Sherwood's
wetlands and riverside.
Individuals may submit up to three photos for consideration. The entries----(138) by a

panel that includes the owner of the Garmont Gallery and several prominent artists. For
more information, visit www.citysherwood.gov/nature.
135. 137.
(A) Only black and white images will be considered. (A) festival
(B) The chosen winners will be announced online. (B) conference
(C) Interested participants must submit images by (C) speech
September 30. (D) contest
(D) Professional photographers will act as the judges for
the competition.
136. 138.
(A) initial (A) will be judging
(B) original (B) have been judged
(C) popular (C) will be judged
(D) abstract (D) to be judged
291
PART 7
questions. Select the best answer for each question and mark the letter (A,B),(C), or (Don
your answer sheet.
Samson Bus Tours: Summer Promotion

Samson is offering incentives to schools seeking group transportation to destinations within
the country. For a group of 30 or more children, discounts of up to 30% are now available,
and up to five adults may travel for free. Bookings for this special offer cannot be accepted
through the Web site as usual, however. To receive the lower price, please have your
administrator call our group journey coordinator, Roger Hamilton, at (560) 555-7373 and
quote your school district's license number
147. What is true about the offer? 148. What must customers do to take
(A) It is available for one month. advantage of the offer?
(B) It allows some people complimentary (A) Call a named contact
travel. (B) Fill out a form
(C) It is for frequent customers only. (C) Present a coupon
(D) It includes international travel (D) Make an online booking
292
CLAIRE NORTON 8.55

The man you were supposed to interview at 9 A.M.is waiting here at the reception
desk.
CLAIRE NORTON 8:56
When should I tell him you will arrive?
JEFF DELANY 8:56
I'm on the subway, but we're stopped. An announcement was made that there is an
electrical problem.
JEFF DELANY 8:57
I don't know when I'll get there.
CLAIRE NORTON 8:59
In that case, should I cancel the interview or ask another staff member to do it?
JEFF DELANY 9:00
I'd prefer if you contacted Ms. Perry, the HR director, to do it instead. I know she's
available this morning.
CLAIRE NORTON 9:10
I've got it covered. Any other instructions?
JEFF DELANY 9:11
My list of interview topics is on my desk. Please give it to her.
149. What is suggested about Mr. Delany? 150. At 9:10, what does Ms. Norton mean
(A) He scheduled an appointment for the when she writes, "I've got it covered"?
morning (A) She will lead an interview.
(B) He is the director of the HR department. (B) She will contact an employee.
(C) He is late for a meeting with a client. (C) She will reschedule a meeting.
(D) He experienced traffic on his way to (D) She will cancel an appointment.
work.
293
INT-DESIGN
Date: June 3
Invoice Customer Reference: 6939149
Name: Alice Richards
Phone: (201) 555-8623
Address: 20 Lakewood Drive, Jersey City, NJ 07305
Items: Units Price Total

Standing lamp (red) 3 $75 $225
Fluorescent bulb (white) 3 $25 $75
Dimmer switch 2 $25 $50
Shipping fee $10
________________________________________________________
SUBTOTAL: $360
Tax @ 10%: $36
Total: $396
Deposit paid: $150
Outstanding balance due: $246
Please settle the account no later than 20 days from date of issue. Late
payments will incur a surcharge of 20% or $50, whichever is the higher of
the two.
151. What type of products does Int-Design 152. What is indicated about Alice Richards?
sell? (A She did not pay in full.
(A) Antique furniture (B) She asked for a discount.
(B) Kitchen utensils (C) She is a business owner.
(C) Stationery supplies (D) She will make a payment in July
(D) Lighting equipment
294
Questions 176-180 refer to the following advertisement and Web site.
Pierre Michel Orchard

865 Harvest Lane Northeast, Richland, Washington
Operating Hours
Monday-Wednesday, 9 A.M. to 5 P.M.
Friday-Sunday, 9 AM to 6 P.M.
Would you like to experience the fun of picking your own fresh fruit? Visit Pierre Michel Orchard
now and check out our 105 acres of cherries, peaches, apples, oranges, and nectarines.
Pierre Michel Orchard was built in 1970. All of our fruits were commercially sold before the idea
of You Pick came about in the 1980s. You Pick gives visitors of all ages the chance to pick fruit
during the harvest season, which usually runs from June to early January the following year. While
visitors pay for all the fruit they pick, regardless of whether they are ripe or not, the pleasure of
personally picking them off our trees is priceless.
Pierre Michel Orchard also offers hayrides and tours of our technical area. Here guests can take a
look at our state-of-the-art tractors and equipment. We also conduct demonstrations on fruit drying
and canning and teach lessons on how to make apple and peach pies. For additional information
about our orchard, you may visit our Web site at www.pmichelorchard.com.
https://www.pmichelorchard.com/calendar
Home Activities Recipes Gallery Location Contact Us
Activity Board
Because of favorable changes to weather conditions, the harvest season at Pierre Michel
Orchard will start one month earlier than usual this year!
You Pick will be offered on weekends of the harvesting months, but we can organize
private picking sessions for groups of at least ten people during our weekday operations.
Please call 555-9834 and ask for Richard French to make a booking.
Meanwhile, guests who are interested in attending our ple-making classes should register
for our online newsletter to receive notifications on the schedules of these classes.
295
We hope to see you soon!
176. What is NOT mentioned about Pierre 179. When will the fruit most likely be
Michel Orchard? first available for harvesting?
(A) Types of machinery (A) In April
(B) Directions to a site (B) In May
(C) Different kinds of produce (C) In June
(D) Advantages of a service (D) in January
177. What is suggested about You Pick? 180. What will guests receive after
(A) It is unavailable on Thursdays. registering for the online newsletter?
(B) It was first introduced in 1970. (A) Invitations to private picking events
(C) It charges visitors for ripe fruits only. (B) Recipes for peach and apple pies
(D) It is unsuitable for children. (C) Complimentary tickets to hayrides
(D) Information about baking lessons
178. What does the Web site indicate

about Pierre Michel Orchard?
(A) Its classes for fruit drying and canning
are full.
(B) It has recorded losses due to a natural
disaster.
(C) Groups can reserve individual sessions
during the week.
(D) It has decided to suspend its
operations for one month.
296
Questions 186-190 refer to the following advertisement, invoice, and letter.
Are you a new homeowner?

Buying your own home gives you freedom and confidence, but it also comes with many expenses.
At Oxton Co. we can help you keep your monthly utility costs to a minimum. Our rates are more
reasonable than those of our competitors. Additionally, if you combine all of your services together
into one account, we will waive the activation fee on your first bill. We also employ service
technicians who will visit your home to inspect and repair cable and Internet connections as needed.
To learn more about Oxton Co.'s monthly rates for your Internet, cable, and telephone, please visit
our Web site at www.oxtonco.net
Oxton Co. Monthly Bill

Account Number 4485 6891 079
Customer Name Denise Gaillard
Customer Address 2448 Farnum Road, New York, NY 10018
Bill Date March 15
Service Period February 1-February 28
Start-up Fee $0.00
Current Balance $177.83
Total Amount Due $177.83
Payment Due March 31
Detailed Billing Information:
Cellphone $64.21
Cable television $27.32
Wireless Internet $56.66
Subtotal $148.19
Taxes $29.84
Total $177.83
Please ensure that payment is received by the date specified above. Financial
penalties will apply to outstanding accounts. Additionally, if an account
remains past due for more than three consecutive months, service will be
disconnected.
297 if you have any questions or
Please contact Oxton Co. at 555-293-8329
concerns regarding this invoice.
Denise Gaillard
2448 Farnum Road
New York, NY 10018
March 20
Dear Ms. Gaillard
It has come to my attention that there was an error on your March 15 invoice. You were accidentally
overcharged by $20.00 for your Internet service during the month of February. I sincerely apologize
for this error.
Because we have already received your full payment of $177.83, the extra charge will be applied
to your account as a credit. It will then be deducted from your next bill. Moreover, because we value
you as a customer, we will apply an additional $10.00 discount to your next bill.
Sincerely,
8 Dwayne Powell 8 Accounts Manager, Oxton Co.
186. What type of business is being 188. What will happen if Ms. Gaillard doesn't
advertised? pay her bill by March 31?
(A) finance house (A) Her service will be disconnected.
(B) A telecom company (B) She will be issued a warning letter.
(C) A real estate agency (C) She will have to pay additional fees.
(D) An electronic store (D) Her utility rates will increase.
187. What can be inferred about Ms. 189. In the letter, the word "credit" in
Gaillard? paragraph 2, line 2, is closest in meaning to
(A) She grouped several services together. (A) charge
(B) She re-activated an old account. (B) acknowledgement
(C) She had an outstanding amount from a (C) loan
previous statement. (D) prepayment
(D) She purchased her telephone from Oxton
Co.
190. What was the actual amount of the Internet service used in February?
(A)$36.66
(B) $44.21
(C) $56.66
(D) $64.21
298
PART 6
of each text. Four answer choices for each question are given below the text. Select the
best answer to complete the text. Then mark the letter (A), B), C), or (D) on your
answer sheet.

To: Jodi Martin <j.martin@speedmail.com>, Ruth Mayer <cruth.mayer@write.com>,
Lance Peterson lpeterson@expressmail.com
From: James Matthews <j.matthews@primeproperties.com>
Date: November 3
Subject: Meeting on Friday
Dear All,
I would like to remind you about your sales ----- (139) meeting with the head of our
department, Mr. Jimmy Bell, on Friday at 9:00 A.M.
During the meeting, Mr. Bell will familiarize you with the daily operations of the sales
department. ----(140). Mr. Bell will start the meeting on time, so please be in his office
no later ----(141) 9:00 A.M.
Please call me at 555-8977 if you plan ----(142) early, so I can inform security.
Also, feel free to contact me with any questions or concerns regarding the meeting.
Thank you.
Yours truly,
James Matthews
Assistant to the Sales Department Head
Prime Properties
299
139. 141.
(A) commission (A) from
(B) perspective (B) by
(C) orientation (C) at
(D) recruitment (D) than
140. 142.
(A) In addition, you will meet your coworkers (A) to arrive
later. (B) arrive
(B) He will also discuss your specific (C) arrival
responsibilities as account executives. (D) arriving
(C) All new hires are expected to go through an
orientation process.
(D) You should introduce yourselves to each other
ahead of time.
300
Westward Manufacturing
297 Stone Lane
West Grove, PA 19390
To Whom It May Concern:
I am writing to recommend my former colleague Andrew Cho for the position of
inventory manager. Mr. Cho joined the warehouse division at Amera Limited five years
ago. It has been very ----(143) to have him on our team.
He is very personable and friendly as a coworker. Additionally, he was a dedicated
worker committed to bringing our team's goals to fruition. ----(144). During his
employment at Amera Limited, Mr. Cho developed a unique system for monitoring
inventory, which improved shipping times by nearly 30%. He ----(145) traveled to
our other major distribution sites across the country to oversee their implementation of
the system.
I highly recommend Mr. Cho for the position at your company. You would benefit
greatly from his exceptional-----(146). I would be more than happy to answer any further
questions you may have. I can be reached by phone at (708) 555-2940, extension 47
Warmest regards,
Walter Schmidt
Shipping and Receiving Manager
Amera Limited
143. 145.
(A) delicate (A) almost
(B) challenging (B) again
(C) pleasant (C) then
(D) persuasive (D) somewhat
144. 146.
(A) As a result of this system, our sales have increased (A) effortlessly
as well. (B) efforts
(B) We ultimately owe the development of our efficient (C) effortful
processes to him. (D) effortless
(C) I served as his direct supervisor during this time.
(D) Mr. Cho worked in our warehouse for several years.
301
PART 7
Select the best answer for each question and mark the letter (A,B),(C), or (Don your answer
sheet.
March 13
Mr. Jeremy Fox
49 Belmont Avenue
Bakersfield, CA 93220
Dear Mr. Fox,
We are writing to advise you that the ProFitness Gym parking lot will be under construction
for one week, starting from March 24. We apologize for this inconvenience, but the
resurfacing of the lot is one stage of a major renovation project aimed at transforming the gym
into a state-of-the-art recreation facility.
Temporary passes are available, and these will allow holders to park at the nearby community
center free of charge. Passes can be picked up at reception or printed directly from our Web
site at www.profitness.net.
Please note also that our business will be closed in observance of the national holiday on
March 18, and from 9 A.M. to noon on March 20 while the treadmills and stationary bikes
are being replaced with more advanced models.
Regards,
Mike Brazier
Manager, ProFitness Gym
302
153. What is the purpose of the letter? 154. What is scheduled to happen on March
(A) To describe how to obtain a parking pass 18?
(B) To announce that a business will be (A) A business will close earlier than usual.
closed for one week (B) Parking facilities will undergo
(C) To get advice about a renovation project renovations.
(D) To remind customers to use an (C) A fitness center will observe a holiday.
alternative entrance (D) New equipment will be installed.
303
A Downtown Parking Solution
April 15, TANEYSBURG-A new regulation may reduce the number of cars illegally
parked in loading zones in Taneysburgs downtown area. City council member Ray
Stokes proposed increasing the penalty for such parking violations from $40 to $100
beginning next month.
The regulation was strongly supported by owners of downtown retail outlets, who have
suffered the most from the parking issues. The owner of Simon's Café, Matt Simons,
said, "The new regulation will help me continue to satisfy my customers. I had three late
deliveries last month because trucks couldn't unload near my shop. That makes it difficult
to keep my menu consistent."
The proposed alternative was to reduce the size of loading zones in order to create room
for additional parking spaces. Members of the community who believe that there is not
enough parking downtown campaigned for such a regulation. However, business owners
stated that a solution such as that would only create more problems for businesses.
Representatives from more than 50 shops and businesses submitted a petition to the
council opposing the smaller loading zones option. They are pleased with the outcome.
As part of the new measures, the city's traffic police department will expand its
workforce at the beginning of next month to better enforce the regulation.
155. According to the article, who has 157. What will happen in Taneysburg in
been most affected by the problem? May?
(A) Apartment tenants in the area (A) Several new businesses will open.
(B) Taneysburg city council members (B) More city employees will be hired.
(C) Shop owners in the city center (C) Simon's Cafe will change its menu.
(D) Drivers using express lanes (D) Fewer deliveries will be made.
156. What is NOT stated in the article as

something that happened in Taneysburg?
(A) Ray Stokes suggested that the fine
regulation be changed.
(B) Matt Simons experienced difficulties
because of parking violations.
304
(C) Representatives from local shops
signed a petition.
(D) A size restriction on parking areas
was implemented.

Thomas Pinkman
561 Meadow Lane
Albuquerque, NM 87107
Dear Mr. Pinkman,

I am writing to you today to tell you about the new range of services offered by Crystal
Landscaping. Our company specializes in the customization and maintenance of private
lawns and has been in business for over three decades. We provide a full-service package
for our clients, which includes waste removal once we are finished to ensure that your
lawn is left in pristine condition.
With the fall months fast approaching, we at Crystal Landscaping are delighted to
announce the launch of our new leaf-removal service. We are also excited to introduce a
soil-fertilization service, which will operate in the spring months and enable you to have
nutrient-rich soil perfect for growing flowers or vegetables.
As a potential new customer, you would be entitled to a 10% discount the first time you
use our services. To find out more information, and to view a full list of our services,
please visit our Web site at www.crystallandscaping.net.
Yours sincerely,
Walter Black
CEO
Crystal Landscaping
305
158. Why did Mr. Black send the letter? 160. What service will NOT be offered by
(A) To announce the opening of a new Crystal Landscaping?
business (A) Installation of garden furniture
(B) To obtain feedback from customers (B) Clearing of leaves from lawns
(C) To introduce a new selection of (C) Removal of debris after service
products (D) Treatment of flowerbed soil
(D) To describe a company's range of
services
159. What is true about Crystal

Landscaping?
(A) It has provided services for Mr.
Pinkman in the past.
(B) It offers discounts to repeat customers.
(C) It was founded more than thirty years
ago.
(D) It specializes in public parks and
gardens
306
Questions 181-185 refer to the following information and e-mail.
Kingdom Airways
Flight Itinerary for: Mr. Jacob Young
Booking Confirmation Number: 34897182
Heathrow Airport London, United Kingdom 05/30 240 P.M.

Depart
Terminal 1
Arrive Abu Dhabi International Airport Abu Dhabi, 05/31 12:50 A.M.
UAE Terminal 2
Seat Not Assigned
Meal Vegetarian
Aircraft Tristar 777-300ER Travel Time 7 hrs. 10 min.
Layover 2 hrs. 15 min.
Depart Abu Dhabi International Airport Abu Dhabi, 05/31 3:05 A.M.
UAE Terminal 3
Arrive Ninoy Aquino International Airport Manila, 05/31 2:20 P.M.
Philippines Terminal 1
Seat Not Assigned
Meal Vegetarian
Aircraft Tristar 777-300ER Travel Time 9 hrs. 15 min.
Passenger should be at the gate 20 minutes before departure for domestic flights and 30
minutes before departure for International flights.
Passengers may call 555-7289 to cancel a ticket and receive a full refund (with no
change fees) within 24 hours of the original booking. The reservation must have been
booked at least 7 days before the scheduled departure.
If a reservation is canceled on or before the departure date, the value of the ticket may
be applied toward a future flight up to 12 months from the original purchase date. The
new flight must occur within one year of the original date of issue.
When a reservation has not been canceled, tickets that are unused after the scheduled
departure date will have no value.
307
To: Emma Rundgren <erundgren@atraxo.net>
From: Jacob Young <jyoung@atraxo.net>
Subject: Travel Update
Date: April 28
Hi Emma,
Unfortunately, I've encountered a bit of a problem with my trip to Manila. My first flight
arrived on time but it appears that my connecting flight will be delayed for 4 hours due
to a tropical storm moving rapidly northwest from Cebu.
I'm obviously concerned, as this means I will probably not make it to the awards
ceremony on time to give the opening address to our company staff. I have no other
option but to ask you to take my place. I'm sorry to put such a burden on you on short
notice. I have e-mailed my notes to you, but feel free to change them as you see fit.
I hope to see you soon.
Regards,
Jacob
181. What can be inferred from the flight 184. Where was Mr. Young when he sent
itinerary? the e-mail?
(A) Mr. Young selected his seats in (A) London
advance. (B) Manila
(B) Mr. Young requested a special menu. (C) Abu Dhabi
(C) Mr. Young prefers to travel in first (D) Cebu
class.
(D) Mr. Young is traveling with a
companion.
308
182. What is indicated about Mr. Young? 185. What is Ms. Rundgren asked to do?
(A) He purchased his airline tickets from a (A) Accept Mr. Young's award
Web site. (B) Forward some documents to Mr.
(B) He is a regular passenger on Kingdom Young
Airways. (C) Give a speech on Mr. Young's behalf
(C) He booked a return flight through (D) Take Mr. Young's place at a training
Kingdom Airways. session
(D) He should arrive at the boarding areas
half an hour early.
183. What is true about the airline's ticket

cancellation policy?
(A) Tickets canceled on the day of
purchase will be fully refunded.
(B) Passengers who wish to cancel tickets
must do so online.
(C) Passengers who cancel on the
departure date must pay a fee.
(D) Tickets canceled after the departure
date may be changed.
309
Questions 191-195 refer to the following press release, schedule, and e-mail.
ESTRADA ENTERPRISES PRESS RELEASE

January 22
Dublin, Ireland
FOR IMMEDIATE RELEASE
Estrada Enterprises announced yesterday that its Chief Operating Officer (COO) Loretta Pope will
be retiring after nearly twenty-five years with the company. Her last day in her position will be this
Friday, January 25. Taking over her duties will be Luke Vella, who currently serves as the senior
vice president of operations. In a couple of days he will travel from his office in Dublin to the
company's headquarters in Auckland to meet Loretta Pope and the CEO Pauline Wallen.
Although Vella is originally from Glasgow, the largest city in Scotland, he relocated to Dublin,
Ireland, 15 years ago after leaving a position at Saginaw Industries. He is highly regarded among
his colleagues, and while working in his current position, he has overseen the development of many
of the most successful products at Estrada Enterprises.
310
Luke Vella Schedule
THURSDAY, JANUARY 24
TIME EVENT
8:00 AM - 12:00 PM Orientation Session #1 with Loretta Pope
12:00 P.M.-1:00 PM LUNCH (nothing scheduled)
1:00 PM-5:00 PM Orientation Session #2 with Loretta Pope
5:00 PM DINNER with department heads
FRIDAY, JANUARY 25
TIME EVENT
8:00 A.M.-12:00 PM Review of Operational Finances with CFO Scott Hale
12:00 PM - 1:00 PM LUNCH (nothing scheduled)
1:00 PM -3:00 PM Retirement party for Loretta Pope
3:00 P.M.-5:00 PM Meeting with CEO Pauline Wallen
5:00 PM DINNER with CEO and board of directors
To: Luke Vella <vella@estradaent.com>

From: Eden Goodwin <eden@gtscorp.com>
Date: January 22
Subject: Meeting in Auckland
Hi Luke!
I was so surprised this morning when I read your company's press release. Congratulations on your
promotion! I'm sure you are quite excited about the new opportunity and there's no doubt that you'll
do a great job.
It's hard to believe that only fifteen years ago we were working together in Scotland, and now we've
both ended up in New Zealand. It's amazing how things change!
I wanted to invite you to get together while you are in Auckland this week. It's been a long time
since we were in the same place. I would love to congratulate you in person if you have some free
time while you are here. The only times that I have to meet up with you this week are either
Thursday afternoon for lunch or Friday evening for dinner.
I'm looking forward to catching up with you.
Eden
311
191. What is mentioned about Mr. Vella? 194. What can be inferred about Ms.
(A) He will relocate from Dublin to Goodwin?
Glasgow. (A) She used to work for Saginaw
(B) He plans to retire later this week. Industries.
(C) He manages his company's operations. (B) She has been in New Zealand for
(D) He is originally from Auckland. fifteen years.
(C) She serves as a member of the board
of directors.
(D) She will replace Mr. Vella as senior
vice president.
192. What is happening on Thursday 195. When will Mr. Vella most likely get
morning? together with Ms. Goodwin?
(A) A farewell party will be thrown. (A) Thursday afternoon
(B) Mr. Vella will train his replacement. (B) Thursday evening
(C) Estrada Enterprises will open offices (C) Friday afternoon
in Auckland. (D) Friday evening
(D) Ms. Pope will give instructions to Mr.
Vella.

(A) To invite Mr. Vella to Ms. Goodwin's
city for a visit
(B) To tell Mr. Vella about Ms.
Goodwin's promotion
(C) To congratulate Mr. Vella on an
achievement
(D) To ask Mr. Vella to make a speech
312
PART 6
answer to complete the text. Then mark the letter (A), B), C), or (D) on your answer sheet.

To: Christian Scoltz < cstoltz@bringtmail.com >
From: Henry Shearer < hshearer@natworld.com >
Date: March 14
Subject: Submitted article
Dear Mr. Stoltz,
We were very impressed with the work you submitted, and we are planning to ---- (139) the
article in our May issue.
----- (140). The problem is that many of the terms you use and the complex processes you
describe will be difficult for some readers to comprehend. Natural World magazine is aimed at
the 12-18 age range, and your article is simply too ---- (141) for these younger readers.
Fortunately, I believe this issue can be resolved easily. We ask that you rewrite these difficult
parts in ---- (142) with out contents editor, Lisa Chaney, in order to make them more simple and
clear.
Please let me know if you would be willing to do so.
Best regards,
Henry Shearer
Editor-in-chief, Natural World magazine
313
139. 141.
(A) conduct (A) technical
(B) include (B) casual
(C) refer (C) lengthy
(D) acquire (D) formal
140 142.
(A) However, your piece requires some minor revisions before (A) consultant
publication. (B) consulting
(B) The issue will be 50 pages with colored advertisements (C) consultation
between each article. (D) consults
(C) Therefore, your article needs to be written by the end of
March.
(D) Our finance department will send you a check by mail
shortly.

To: Human Resources Department < hr@jilladvertising.com >
From: Sarah Jones < sjones@fastmail.com >
Date: June 6
Subject: Application for copywriter position.
Dear Hiring Manager,
I am writing to express my interest in your vacancy for the copywriter position advertised on
www.jobnet.com. ----- (143).
I have six years of experience in the field of advertising. Currently, I am the head copywriter
for the company Ink Ads. I believe that my skills and work experience are ----- (144) for the
role.
As the head copy writer, I manage a team of writers and artists who produce print
advertisements for various companies. I am also in charge of overseeing projects from
314
concept development to completion. With my qualifications as a copywriter and project
manager, I am confident that I ---- (145) substantively to your firm.
Attached is my résumé with contact information for two character ----- (146).
Should you find me suitable for the position, please contact me at your convenience. Thank
you.
Sincerely,
Sarah Jones
143. 145.
(A) The description interested me and I would like more (A) am contributing
information. (B) have contributed
(B) The deadline is approaching and I have a few questions to (C) could contribute
ask. (D) contribute
(C) I’m seeking new opportunities and would like to apply for
this position.
(D) However, I am unclear on the application requirements.
144. 146.
(A) probable (A) providers
(B) adequate (B) qualities
(C) capable (C) references
(D) plausible (D) patterns
315
PART 7
questions. Select the best answer for each question and mark the letter (A,B),(C), or (Don
your answer sheet.
Mr. Rod Taylor

234 Stanton Road
Tampa, FL 33602
Dear Mr. Taylor,
Thank you for booking a room with Earysleep Hotels, the nation's fastest growing
luxury hotel chain. A non-refundable booking fee of 25% of the bill has been charged
to your credit card as per our terms and conditions. –[1]- Please find confirmation of
your reservation below :
Location: Chicago, Main St.
Check in: June 4 Check out: June 7
Type of room: Deluxe family room Reservation number: 303058335
In response to the requests that you submitted with your online booking, I am
delighted to inform you that the theater tickets that you desired have been reserved in
advance. These can be paid for and collected from our customer service desk upon
check-in. Also, just as you asked, our concierge has prepared some information on
activities that he feels would give you and your young children ample opportunity to
explore the city. –[2] - The local water park is offering a 50% discount this summer
and the science museum currently allows half-price entry for anybody under twelve
years old.-[3] - For further information on these or any other activity, feel free to
contact our concierge directly at 555-3491.
We sincerely hope that you enjoy your stay with Eazysleep. - [4] - To accomplish this,
if there is anything that we can do to make your time with us more comfortable, please
let us know.
Jerri Peet
Chicago Branch Manager
Eazysleep Hotels
316
161. What is true about Mr. Taylor's hotel reservation?
(A) It was made on June 4.
(B) It included a security deposit.
(C) it is for three nights
(D) It is for two rooms.
162. What is suggested about Mr. Taylor?

(A) He will be appearing at a conference in Chicago
(B) He plans to attend a performing arts show.
(C) He paid the full room rate in advance.
(D) He is a regular guest of Eazysleep Hotels.
163. What did Mr. Taylor request?
(A) Information about local attractions
(B) A discount on a hotel service
(C) Details about hotel room amenities
(D) Directions to an amusement park
belong?
"You should also consider visiting Green Lake Wildlife Park, one of Chicago's top tourist
attractions."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
317
Largo Bus Company Works to Rebuild Reputation

.
MARCH 18-An internal investigation conducted earlier this month was a

wake-up call for regional operator Largo Bus Company, whose ridership is at an all-
time low. The investigation revealed that the number one passenger complaint was
consistently the same buses rarely arrive on time. Outdated boarding procedures,
inexperienced drivers and ticketing agents, and routes that take buses through heavily
trafficked areas are also among the issues hindering the company's Success.
According to a Largo Bus Company spokesperson, the company is taking action on
several fronts. It has already implemented an intensive training program for all
employees to improve customer service. It will also alter existing routes starting in
April to avoid traffic congestion. At the start of the tourist season, the company will
add three new routes between Benson City and Silverdale. Company executives hope
that these will take advantage of the influx of tourists from June to August and
generate revenue for bus upgrades scheduled to take place in October. The planned
upgrades include the installation of television screens in all busses.
165. What is suggested about Largo Bus Company?

(A) It has the lowest prices among its competitors.
(B) It conducts an investigation each year.
(C) It is the largest bus operator in the region.
(D) its buses frequently arrive late.
166. When most likely will additional bus routes be created?
(A) In April
(B) In June
(C) In July
(D) In October
167. What improvement of the company's buses is mentioned?
(A) Replacing worn seats
(B) Adding video screens
(C) Enlarging storage space
(D) Improving the speaker system
318
Alicia Guenther Thank you for agreeing to participate in today's online
2:30 PM discussion! As I mentioned previously, this chat is intended to
help me gather reader perspectives on Dana Costello's new book,
Without Emotion.
Eleanor Cooper My first thought is your company published this book really
2:33 PM quickly. After reading the first two in the series, I was pleased
that I didn't have to wait long for the final book to be released.
Reynold Zoller Personally, I loved the book design. I thought it was beautiful. It
2:37 PM also complemented the other two in the trilogy really well.
Alicia Guenther And what about the book itself? Did you like it?
2:41 PM
Reynold Zolier Actually, no. I'm a big Dana Costello fan. I've enjoyed all of her
2:47 PM previous books, but I was disappointed with this one.
Eleanor Cooper I agree entirely. It came up short. The quality wasn't as high as
2:48 PM her previous novels.
Alicia Guenther In what regard? Would you mind expanding on the flows you
2:52 PM found with the book?
Eleanor Cooper Well, I know that this isn't what you want to hear, but I found it
2:57 PM to be quite boring. The storyline just wasn't compelling.
Reynold Zoller Yeah. It was a bad way to end the series because she doesn't
2:58 PM fully explain what happens to all the characters. I hope the novel
Ms.Costello is currently working on will be a lot better.
Alicia Guenther Thank you both for your comments. The publishing team will
2:59 PM review them with the author.
319
168. What type of company does Ms. Guenther work for?
(A) A publisher
(B) A library
(C) A university
(D) A bookstore
169. What is indicated about Without Emotion?
(A) It contained noticeable errors.
(B) It has an attractive cover.
(C) it is the first book in a series
(D) It took a long time to publish.
170. At 2:48 P.M., what does Ms. Cooper mean when she writes, "It came up short"?
(A) She indicated that the volume is slim.
(B) She wanted a discussion to continue longer.
(C) She thought the book was released too early.
(D) She is not satisfied with the contents.
171. What does Mr. Zoller imply?
(A) He will not read Ms. Costello's future works.
(B) The author is writing a new novel.
(C) The series concluded appropriately.
(D) The book will be made into a movie.
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To: Jonah Easterbrooke <j.easterbrooke supermaxfoods.com>

From: Gary Hardcastle <g.hardcastle@retailweekly.com>
Date: March 29
Subject: Retail Weekly Summer Expo
Dear Mr. Easterbrooke,

Retail Weekly is currently taking bookings for our Summer Expo, running from
August 10 to 14 We are expecting a 30% increase in international visitors this
year. –[1]- In fact, there is a trade delegation from China arriving on the second
day, and I think you might be particularly interested in arranging a meeting with
Mr. Chung, who acts as a liaison to the North American market.
I noticed that you have not yet renewed your booking for this year's event. –[2]
- I'm sure the exposure you received at last year's expo helped to boost your brand,
and such success can easily be replicated this year.
If you could let me know your plans by the end of April, I would be grateful. The
rates for booths have increased slightly this year, but all other benefits and services
remain unchanged. The fee for the booth is $5,600 for the full week. – [3]-
As always, the event will be held at the Sobell Conference Center in Springton. I
would also like to inform you that the Sunshine Hotel is offering confirmed
participants a 20% discount. Simply give your exhibition confirmation number
when you make the booking.-[4]-
Look forward to hearing from you.
Yours sincerely,
Gary Hardcastle
Sales Executive, Retail Weekly
321
172. Why did Mr. Hardcastle send the e-mail?
(A) To promote an industry event
(B) To request payment for services rendered
(C) To update a new client on developments
(D) To ask for information about a product
173. Who most likely is Mr. Chung?
(A) A planning committee member
(B) A Sunshine Hotel employee
(C) A member of the Chinese delegation
(D) A venue manager
174. What can be inferred about Mr. Easterbrooke?
(A) He participated in last year's event.
(B) He has started a new job recently.
(C) He sent a request for information.
(D) He wants to negotiate a discount.
175. In which of the positions marked [1], [2], [3]and [4] does the following sentence best
belong?
“This fee is standard and includes two parking spaces as well as complimentary electric power.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
322
Questions 196-200 refer to the following form and e-mails.
PASSENGER INFORMATION
Name: Sheila Eberle
Nationality: American
Frequent Flyer Number: P20524F423
E-mail Address: eberle@ymail.org
FLIGHT INFORMATION
Booking Reference: CRO56LH
Date of Travel: December 10
Flight Number: WA823
Flight Class: Economy
FEEDBACK
Comments, Complaints, or Questions
The quality of the food served on my flight was questionable. It had obviously not
been properly stored, and I could tell that it wasn't safe to eat. I spent the flight
hungry because I didn't want to get sick from spoiled food. I expressed my
concern to one of the cabin crew members, who told me to fill out this form
online.
323
To: Sheila Eberle <eberle@ymail.org>
From: Stephen Joyce <sjoyce@windsorairlines.com>
Date: December 15
Subject: Your recent flight
Dear Ms. Eberle,
I received the feedback form that you submitted online. I have also spoken with one of our
employees, Neil Sprenger, whom you discussed your concerns with. I sincerely apologize for the
service you received. We take great pride in the care that we give to our passengers, and we want
all travelers to enjoy flying with us.
Therefore, to make up for your negative flight experience, Windsor Airlines would like to provide
you with a complimentary business-class ticket to anywhere in the United States. I hope you will
find this to be reasonable compensation for the trouble you had on our plane. You can redeem this
free ticket anytime within the next twelve months by calling our customer service center and quoting
the code F9T4.
I trust that your next flight with Windsor Airlines will be much more satisfying for you.
Sincerely,
Stephen Joyce
Customer Relations. Windsor Airlines
324
To: Stephen Joyce <sjoyce@windsorairlines.com>
From: Sheila Eberle <eberle@ymail.org>
Date: December 20
Subject: RE: Your recent flight
Dear Mr. Joyce:
Thank you for your e-mail. It was a pleasant surprise, as I wasn't expecting to receive a response so
quickly. I appreciate your willingness to address the complaints I had regarding my recent flight on
Windsor Airlines. Your offer sounds like a reasonable solution, and I will take advantage of it soon.
In fact, I have a work conference coming up in Memphis next month. I will be sure to use the code
you provided when I book this flight.
I see why your airline has a reputation for good customer service. However, I do hope you will also
look into the food storage practices you use on your planes to ensure that a similar situation does
not occur in the future.
Best, Sheila Eberle
196. What information did Ms. Eberle NOT 198. Who most likely is Neil Sprenger?
provide on the feedback form? (A) A ticket agent
(A) Her seat number (B) A flight attendant
(B) Her departure date (C) A travel agent
(C) Her reservation code (D) An airline pilot
(D) Her contact information
197. Why did Mr. Joyce send the e-mail? 199. In the second e-mail, the word
(A) To apologize for a specific employee "practices" in paragraph 2, line 2, is closest in
(B) To explain the refund procedure meaning
(C) To request feedback on a customer stay (A) policies
(D) To offer compensation to Ms. Eberle (B) rehearsals
(C) professions
(D) drills
200. What can be inferred about Ms. Eberle?

(A) She will start traveling with a different airline.
(B) She will fly to Memphis on a discounted ticket.
(C) She will meet with Mr. Joyce in person.
(D) She will travel in business class soon.
325
ACTUAL TEST 4
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four
parts, and directions are given for each part. You must mark your answers on the
separate answer sheet. Do not write your answers in your test book.
Directions: For each question in this part, you will hear four statements about a picture
in your test book. When you hear the statements, you must select the one statement that
best describes what you see in the picture. Then find the number of the question on your
answer sheet and mark your answer. The statements will not be printed in your test book
and will be spoken only one time
Statement (B) “They’re talking in a group” is the best description of the picture, so you
should select answer (B) and mark it on your answer sheet.
326
327
328
329
330
PART 2
sheet.
19. Mark your answer on your answer sheet
331
PART 3
32. What did the speakers do last week? 38. What does the man ask about?
(A) Attended an industry event (A) Ferry boarding times
(B) Interviewed applicants at a job fair (C) (B) Changing travel plans
Signed a contract with a client (C) Booking a ferry ticket
(D) Displayed some products in a store (D) Traveling with a pet
33. What does the woman offer to do? 39. What does the woman say must be done?
(A) Visit the store in Freeburg (A) Passengers should remain in vehicles. (B)
(B) Reschedule an appointment Tickets should be booked in advance.
(C) Review the man's presentation (C) An extra ticket should be purchased.
(D) Give a talk at a meeting (D) Luggage should not be left unattended.
34. When does the man suggest meeting? 40. Why does the woman apologize?
(A) Today at lunchtime (A) Special containers won't be on-site.
(B) Tomorrow morning (B) A ship is departing later than scheduled.
(C) Tomorrow afternoon (C) An error was made with a booking.
(D) Friday morning (D) Tickets for a journey are already sold out.
35. Where most likely does the woman 41. Where will the findings be presented?
work? (A) At a staff orientation
(A) At a luggage store (B) At a client presentation
(B) At a travel agency (C) At a shareholders' meeting
(C) At a hotel (D) At an annual convention
(D) At the airport
42. What problem does the man mention?
36. What problem does the man mention? (A) It is too long to present.
(A) He cannot afford a purchase. (B) It may have incorrect figures.
(B) His formal outfit is not present. (C) He doesn't have any time to review it.
(C) He was given the wrong room key. (D) It hasn't been distributed yet.
(D) He is late for an important event.
332
43. When will the woman make changes to the
37. What is the man asked to do? report?
(A) Attend the banquet alone (A) On Tuesday
(B) Indicate his address (B) Today
(C) Visit the woman in person (C) Tomorrow
(D) Purchase a new item (D) Next week
44. Where are the speakers? 50. What are both speakers planning to do in
(A) At a restaurant the morning?
(B) At a culinary institute (A) Welcome new employees
(C) At a library (B) Design a presentation
(D) At a bookstore (C) Conduct a meeting
(D) Set up a display
45. According to the man, what will happen 51. What does the woman ask the man to do?
next week? (A) Review a presentation she created
(A) He will cook foreign cuisine. (B) Connect network cables to a laptop
(B) He will start taking a cooking class. (C) Attend a finance meeting
(C) His Greek friends are visiting. (D) Remove a piece of furniture from the
(D) He will buy some language books. room
46. What does the woman tell the man 52. What is the woman given?
about? (A) A computer case
(A) Some upcoming classes (B) A storage device
(B) A promotional offer (C) A small table
(C) Some cooking magazines (D) A user manual
(D) A Web site with reviews
47. What is the man trying to do? 53. Who most likely are the speakers?
(A) Take time off from work (A) Property administrators
(B) Contact a warehouse manager (B) Building residents
(C) Expedite a special delivery (C) Elevator operators
(D) Get a copy of a key made (D) Maintenance trainers
48. What does the man say about Concord 54. What does the woman imply when she
says, "What's new"?
333
Hardware Store? (A) Similar incidents have happened
(A) It is closed for the day. previously
(B) It has discontinued a service. (B) She wants to catch up with the man.
(C) It is located too far away. (C) There is not enough information about the
(D) It is under new management. repair
(D) Some safety regulations have been
changed.
49. What does the woman suggest doing?
(A) Visiting another hardware store 55. What does the woman plan to do?
(B) Rearranging the timing of a delivery (A) Use a different elevator
(C) Requesting help from the building (B) Contact a manufacturer
manager (C) Make a suggestion
(D) Asking a coworker to cover for him (D) Post a warning sign
56. What are the speakers mainly discussing? Fabric Fabric Code
(A) A change in an organization Cotton 4005
(B) An existing retirement policy Linen 4093
(C) An annual company event Satin 4127
(D) A new dining establishment Silk 4903
57. What do the women imply about the restaurant? 62. What is the purpose of the
(A) It has many customers. woman's call?
(B) It closes early on weekdays. (A) To dispute a charge on a bill
(C) It gives corporate discounts. (B) To complain about a broken
(D) Its private rooms are very limited. item
(C) To report a delivery error
58. Why does one of the women say, "But we'll see"? (D) To inquire about a late
(A) She is wondering who will attend a private party. shipment
(B) She is unsure whether she can reserve a space.
(C) She wants to hear the end of her coworker's story. 63. Look at the graphic. Which
(D) She is waiting for a response about a job vacancy. code did the
woman originally use?
(A) 4005
(B) 4093
(C) 4127
(D) 4903
334
59. What are the speakers mainly talking about?
(A) A meeting agenda 64. What solution does the man
(B) A furniture model propose?
(C) A new office building (A) Replacing an order quickly
(D) A renovation project (B) Issuing a full refund
(C) Providing updated delivery
60. What does the man mean when he says, "It's information
overwhelming"? (D) Ordering a different brand
(A) He is surprised by the size of his workstation.
(B) He is pleased to see a pantry in the kitchen.
(C) He is amazed by some interior decorating ideas.
(D) He is impressed by the beautiful office view.
61. What can be inferred about the company?

(A) It needs funds for construction work.
(B) It is planning to open a branch.
(C) It is concerned about its employees.
(D) It wants to change its office layout
Time Destination Room Seating Capacity

9:00 A.M.-11:00A.M. Grand Palace Sapphire 30-40 guests
11:00A.M.-12:00 Grand Palace Topaz 50-80 guests
P.M. Market Opal 70-90 guests
12:00 P.M.-2:00 P.M. Lunch in the market Ruby 100-120 guests
2:00 P.M.-3:30 P.M. Emerald Buddha
3:30 P.M.-4:30 P.M. Reclining Buddha
65. Who most likely is the man? 68. What event is the woman planning?
(A) A tour guide (A) An anniversary banquet
(B) A travel agent (B) A family celebration
(C) An office secretary (C) A company activity
(D) An airline staff member (D) A business meeting
335
66. What information did the man ask from the 69. Why does the woman need to
woman? change her booking?
(A) A list of preferred destinations (A) She wants a larger party.
(B) A meeting agenda (C) An appointment (B) She has chosen a different venue.
schedule (C) She needs to postpone an event.
(D) A hotel address (D) She has a small number of guests.
67. Look at the graphic. Where will the woman 70. Look at the graphic. Which room
go right before lunch? will be reserved for the woman?
(A) Grand Palace (A) Sapphire
(B) Grand Palace Market (B) Topaz
(C) Emerald Buddha (C) Opal
(D) Reclining Buddha (D) Ruby
336
PART 4
71. What is the announcement about? 77. What type of business does the speaker
(A) A hardware upgrade work for?
(B) A computer virus (A) A solar panel retailer
(C) A software update (B) A heating company
(D) An IT policy (C) A car manufacturer
(D) The Texas government
72. What should some listeners do?
(A) Download a piece of software 78. What advantage does the speaker mention?
(B) Contact the IT department (A) It is cheaper than average.
(C) Restart their computers (B) It comes with international delivery.
(D) Delete some confidential information (C) Its parts are easy to put together.
(D) It is safe for children.
73. What does the speaker say she will do?
(A) Provide updates 79. How can listeners receive a reduced rate?
(B) Change computers (A) By placing an order by e-mail
(C) Replace broken devices (B) By talking to the speaker in person
(D) Hire an IT expert (C) By sending in a coupon from a program
(D) By giving an identification number
74. What can be found near Stanhope Villas? 80. Who most likely is Ophelia Jones?
(A) Public parking lots (A) A news journalist
(B) Large woodland areas (B) An environmental campaigner
(C) Regular bus services (C) A sanctuary director
(D) Upscale restaurants (D) A tour guide
75. What option is given to tenants? 81. What is expected to happen in the area
(A) The direction the apartments face next month?
(B) The length of the rental period (A) The butterflies will be transferred.
(C) The move-in date (B) The sanctuary will close its doors.
(D) The amount of the deposit
337
(C) The number of visitors will increase.
76. How can tenants get a free appliance? (D) The park will undergo maintenance.
(A) By visiting the building office
(B) By signing a lease this month 82. What will Ms. Daily's talk be about?
(C) By paying rent in advance (A) Protecting endangered species
(D) By recommending the building (B) The lifecycle of a rare butterfly
(C) Raising funds for protected species
(D) Butterfly roles in local habitats
83. Why is the speaker calling? 89. What department does the speaker work in?
(A) To place an order for supplies (A) Marketing
(B) To give information about a delivery (B) Research and development
(C) To verify an account number (C) Sales
(D) To review a work schedule (D) Finance
84. What is the listener asked to do? 90. What does the woman mean when she
(A) Reschedule a meeting says, "But the thing is we can't rush"?
(B) Deliver some office furniture (A) She wants careful attention given to a
(C) Present an ID badge on demand process.
(D) Supervise a delivery (B) She needs more time to create marketing
plans.
85. What does the speaker mean when she (C) She can't afford to add team members.
says, "So that's not possible"? (D) She is unable to end a meeting early.
(A) She isn't qualified for an assignment.
(B) She cannot complete a task herself. 91. What does the speaker's department plan
(C) She lacks authorization from a to do next?
manager. (A) Set a budget for a product launch
(D) She doesn't have a large enough budget. (B) Get feedback from consumers
(C) Make adjustments to a design
(D) Send some information to the listeners
338
86. Where most likely is the announcement Age Group Fee
taking place? Children $5
(A) At a hardware store Government Workers $8
(B) At a museum Senior Citizens $10
(C) At a travel agency Adults $12
(D) At a factory 92. What is the message mainly about?
(A) Historic building tours
87. What does the speaker ask the listeners (B) An exhibit in a museum
to do? (C) Architecture classes
(A) Take a flyer with them (D) A performance opening
(B) Write down their questions
(C) Pick up a review form 93. Look at the graphic. How much will senior
(D) Provide a home address citizens pay in August?
(A) $5
88. What does the man mean when he says, (B) $8
"You made my day"? (C) $10
(A) He is thanking the listeners for their (D) $12
suggestions.
(B) He recommends a special event to 94. According to the speaker, why should
others. listeners press 2?
(C) He is wrapping up his schedule today. (A) To get directions
(D) He likes spending time with the (B) To leave a voicemail
listeners. (C) To learn about the tour
(D) To hear the message again
339
Today's Program
Lecture Presenter
Project Deadline
Plumbing July 5
Introductory Address Melissa Sheehan
Electrical Wiring July 12
Group Discussions Gary Paxton
Flooring July 15
Morning Session Franklin Mooney
Painting July 23
Lunch
Afternoon Session Annette Haynes
95. Where are the listeners? 98.What is the purpose of the call?
(A) At a sales presentation (A) To request a budget increase
(B) In a management meeting (B) To announce a delay
(C) At a leadership seminar (C) To respond to a complaint
(D) In a staff orientation (D) To arrange a delivery
96. Look at the graphic. Who will speak about

99. What did the speaker do this
motivating employees?
morning?
(A) Melissa Shee
(A) Signed a contract
(B) Gary Paxton
(B) Wrote an estimate
(C) Franklin Mooney
(C) Contacted a supplier
(D) Annette Haynes
(D) Hired a crew
97. What will the listeners receive by e-mail?
(A) A registration card 100. Look at the graphic. When will
(B) Some lecture materials the electrical wiring be finished?
(C) A link to a video (A) July 5
(D) A conference summary (B) July 12
(C) July 15
(D) July 23
340
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test
book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.
101. The owner confirmed that the 104. After the success of the "Tweet for a
shopping mall's facilities will be upgraded Ticket" program, the Azdec Theater
------- the next few months. continues to develop creative ------ to
(A) until encourage youth to attend the theater.
(B) toward (A) explanations
(C) from (B) limitations
(D) over (C) analyses
(D) initiatives
102. ------- the five shortlisted applicants, 105. The national government will build
only two were offered the position of more hospitals in Manchester to meet the
content writer by the marketing healthcare of the city.
department. (A) needs
(A) As (B) needing
(B) Yet (C) to need
(C) Of (D) has needed
(D) All
103. After--------- weighing all the pros 106. Orders for the latest smartphone from
and cons, Mr. Moore finally decided to Baltimore Electronics have more than -----
invest in the stock market. --- in volume since its launch six months
(A) careful ago.
(B) carefully
341
(C) caring (A) seconded
(D) care (B) doubled
(C) duplicated
(D) surpasses
107. The human resources department 111. Glam & Fab Cosmetics will release
requests------- all staff members attend the new beauty products comprising additions
summer outing next week. to its ---------- collection of mineral
(A) whether makeup.
(B) regarding (A) existing
(C) that (B) exist
(D) since (C) existed
(D) existence
108. The map includes a detailed layout of 112. Ms. Kennedy has a successful track
Singapore's subway system and record of developing ------- marketing
information ------- travel destinations in strategies for pharmaceutical companies.
the country. (A) effected
(A) along (B) effecting
(B) upon (C) effectively
(C) into (D) effective
(D) about
109. Please provide a quick response to 113. The city council proposed numerous
our offer-------- we can book air tickets for measures to address the air pollution
your group before they sell out. problem, ------- of which were opposed
(A) what by the public.
(B) altogether (A) everybody
(C) once (B) several
(D) so that (C) others
(D) nothing
110. Because of the serious damage 114. The annual report revealed that
caused by Hurricane Nancy, the power Green Hands's environmental projects are
342
plant is ------- shut down for major repair ------- largely by banks and other financial
work. institutions.
(A) currently (A) funding
(B) previously (B) funded
(C) normally (C) fund
(D) equally (D) funds
115. The Italian art film Seashore has 119. Our interior designers will guide you
been--------by several award-giving bodies in choosing the best among the --------
in Europe for its unique plot and finishes available for your dining room
unpredictable ending. table.
(A) detected (A) differently
(B) proposed (B) different
(C) intended (C) differs
(D) commended (D) differences
116. Germany's most popular home 120. Aside from being a popular tourist
furniture store, Bolkia, is finally spot, Jamaica is also, --------, the home of
expanding into Asia after conducting a excellent cooks and delectable cuisine.
year-long ------- study on the market. (A) remarkable
(A) visibility (B) remarked
(B) feasibility (C) remark
(C) ability (D) remarkably
(D) durability
117. ------- desiring to book time off 121. Although it is an independently

during August must contact HR with their owned retailer, Baxter's Books offers
anticipated vacation days prior to June 30. inventory comparable ------- larger chain
(A) Whoever bookstores.
(B) Much (A) to that of
(C) Anyone (B) what is more
(D) Another
343
(C) when in fact
(D) in spite of
118. Mr. Taylor took part in Irvine 122. With its acquisition of Morgan Bell
National Library's recent seminar series --- Company, Reed Group will secure a ------
---- founder Norman Irvine. share of Europe's car manufacturing
(A) undergoing industry.
(B) commemorating (A) cooperative
(C) coordinating (B) significant
(D) anticipating (C) prepared
(D) responsive
123. The Acep XT300 scanner shuts down 127. By the time Chairperson Bates
automatically when ------- for a long time, retired, Mulford Asset Management LLC -
which lowers electricity costs. ------- operating its satellite offices in New
(A) inactive York and San Diego.
(B) was inactive (A) having begun
(C) is inactive (B) begins
(D) has been inactive (C) had begun
(D) has begun
124. China's innovative techniques in 128. Japan has a ------- market for
firework displays allowed the country ----- language centers and publishing
-- the championship trophy for this year's companies, as a high percentage of the
Grand Skyshow Competition. population is studying English.
(A) win (A) sized
(B) to win (B) sizing
(C) winning (C) size
(D) have won (D) sizeable
344
125. For the past ten years, Storage 129. The CEO expressed concern about
Brothers, Inc., has been manufacturing the potentially ------- Operations at the
cardboard containers and boxes ------ by Chicago facility, as it will slow down the
EMT Pharmaceutics. company's production of metal sheets.
(A) continued (A) suspend
(B) accomplished (B) suspending
(C) reassured (C) suspended
(D) utilized (D) suspension
126. Avoid throwing bits of food into the 130. Had Loco Moves, Inc., not provided
sink, as the ------- of solid waste may clog an opportunity for the dance troupe to join
the kitchen drain. its international shows, another dance
(A) elimination company ---- SO.
(B) accumulation (A) will be doing
(C) authorization (B) should do
(D) reinforcement (C) would have done
(D) has done
PART 6
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
The Arlington Culinary Excellence Certificate is an annual award-----(131) to a local restaurant

that has excelled in terms of the quality of its food, service, and atmosphere.
-----(132). This is because the certificate brings lots of publicity. -----(133) you wish to nominate
some of your favorite eateries this year, please first check the list of eligible establishments after
registering at www.arlington.com/culinarycert.
Each registered user may nominate up to three different establishments. Separate Web forms must
be completed for each nomination. ------(134) should be submitted no later than December 17, and
the winner will be announced on December 21.
345
131. 133.
(A) giving (A) Along with
(B) given (B) As in
(C) gives (C) Provided that
(D) give (D) Except that
132. 134.
(A) You will greatly enjoy eating at these establishments (A) Them
(B) Previous winners have experienced a surge in (B) They
business afterward. (C) Theirs
(C) Nominators do not receive a reward, but do so (D) Their
voluntarily.
(D) Invalid or incomplete entries will not be accepted.
346
To: Will Cowan <wcowan@westmail.com>

From: Clarice Pembry <cpembry@groupone.com>
Date: May 4
Subject: Your Business Details
Dear Mr. Cowan,
This is a courtesy e-mail to ensure that the details we have in our online business directory are
complete and up-to-date. We have your business address listed as 129 Maple Street, and the
telephone number as 555-0023. Please notify us if ----- (135) has changed.
Also, if you have not----- (136) the signed up for our new monthly newsletter, I would encourage
you to do so through our Web site. The newsletter brings you information about business
networking events in your area.
Finally, your original----- (137) was placed before we made changes to our site to allow images to
be uploaded. ----- (138). You can do this by adding pictures of your business, products, or
previous work projects. If you have any questions, please do not hesitate to contact the client
services team directly at 555-7734.
Sincerely,
Clarice Pembry
Client Services Representative
Group One Networking
135. 137.
(A) either (A) listing
(B) others (B) schedule
(C) however (C) charge
(D) both (D) promotion
136. 138.
(A) already (A) These events can be attended by anyone listed in our
(B) much directory.
(C) hardly (B) Therefore, you may want to update your business profile.
(D) later (C) Business listings without profile pictures will be deleted.
(D) However, the length of the listing must remain the same.
347
Questions 139-142 refer to the following memo.
Date: October 2 Subject:

Recent Decision
Dear Colleagues,
I would like to let you all know that I notified our president this morning of my ------ (139) to step
down as the head of the human resources department.
As per company policy, I will work for a further two months while the company chooses a
suitable replacement. A hiring committee ----- (140) created, and whoever is selected for the
committee will be tasked with choosing the most suitable and qualified person to fill my role.
I know that many of you might be wondering ----- (141) my plans are once I leave. Well, after
twenty-five years of service to the company, I am ready for some time off.-----(142).
It truly has been a pleasure working with you all.
Kindest regards,
Gillian Duvall
139.
(A) reluctance 141.
(B) consideration (A) if
(C) awareness (B) about
(D) intention (C) what
(D) when
140. 142.
(A) is (A) I am still deciding where to open a small business.
(B) will have (B) Please direct any questions to the head of the hiring
(C) was committee.
(D) is being (C) Specifically, I am looking forward to spending time with my
family.
(D) I begin employment at my new company following my last
day here.
348
To: Derek Nedry <dnedry@soulmail.com>

From: Melissa Dickens <mdickens@zoltan.com>
Date: January 12
Subject: RE: Zoltan P550 washing machine
Dear Mr. Nedry,
I received your e-mail regarding the problems you are having with your new Zoltan P550 washing
machine. According to the description you ----- (143), I am certain that this is not a serious
technical fault. On occasion, the rubber door lining on that model becomes folded.----- (144). It is
a minor issue and I'm sure you will have no difficulty ----- (145) it yourself.
All you need to do is ensure that the rubber lining is flattened and the door is firmly closed prior
to ----- (146) the Start Cycle button. This should stop the leaks that have been occurrina from time
to time.
Please contact me again if this does not solve your problem.
Best regards,
Melissa Dickens
Customer Service Advisor
Zoltan Appliances, Inc.
143. 145.
(A) edited (A) reviewing
(B) researched (B) operating
(C) analyzed (C) raising
(D) provided (D) addressing
144. 146.
(A) As a result, the manufacturer has issued a recall. (A) had pressed
(B) This fold then prevents the door from closing properly. (B) pressing
(C) A technician will need to visit your home to correct the (C) being pressed
problem. (D) press
(D) Because of this malfunction, I suggest you replace it with
a new one.
349
PART 7
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.
E-Telecom
Customer security and data protection is of paramount importance to us here at E-Telecom.
Consequently, we urge you to take advantage of our quick and easy method of adding a password
to your voicemail account to prevent unauthorized access. Simply download the E-Telecom
application from our Web site and select Voicemail Settings, followed by Add Password. If you
cannot remember your password, please follow the directions at
www.etelecom1.net/passwordhelp and we will e-mail you a reminder.
147. What is the purpose of the information?

(A) To warn customers about a system failure
(B) To encourage the use of a security feature
(C) To advertise a new range of voicemail services
(D) To advise customers to change passwords regularly
148. How can customers retrieve forgotten passwords?
(A) By sending an e-mail
(B) By downloading a program
(C) By calling E-Telecom
(D) By visiting a Web site
350
Walter Dowdy 09:58

Jane, do you have time this afternoon to meet with me?
Walter Dowdy 09:59
I want to discuss some details about the upcoming Warehouse expansion.
Jane Frazier 10:00
Can you be a little more specific?
Walter Dowdy 10:03
We need to discuss where you'd like your inventory moved while the work is being done.
Walter Dowdy 10:04
I also wanted to update you on the finalized construction schedule, and the hours my crew will be
there.
Jane Frazier 10:05
I've got a fairly busy schedule today, but don't worry. I'll make room for it. It is important.
Jane Frazier 10:06
I have a meeting at 2:15 P.M. that I think I can cancel. Does that time work for you?
Walter Dowdy 10:09
Yes, that's perfect. I'll come to your office.
149. What is Mr. Dowdy contacting Ms. Frazier about?

(A) An inventory inspection
(B) A building project
(C) A scheduling change
(D) A meeting cancellation
150. At 10:05, what does Ms. Frazier mean when she writes, "T'll make room for it"?
(A) She is moving her office furniture to create some space.
(B) She will return a phone call later today.
(C) She is rearranging her schedule.
(D) She considers making a change to the project.
351
-----E-MAIL MESSAGE----
To: Cara Turnbull <cturnbull@duomail.com>
From: Martin Thorpe <martinthorpe@yca.org>
Date: July 5
Subject: Culture & Arts Festival
Dear Ms. Turnbull,
I am writing to inform you that The Picciotto Five has been selected to take part in our upcoming
Culture & Arts Festival on August 2. As I mentioned to you following your performance in
Coopertown, the festival aims to showcase the best musicians, actors, and dancers in the state. I
will be visiting your hometown of Edgemont next week, and I would like to meet in person with
you and your members there to find out what routine you plan to perform at our event. I
particularly enjoyed the energetic choreography and soundtrack you used while dancing in
Coopertown. If your performance in Yaleton next month is a success, I may ask you to take part
in a similar festival in Ludlow the following month. Please let me know when you are available to
meet next week.
Regards,
Martin Thorpe
151. Who most likely is Ms. Turnbull? 152. Where will the August 2 event be
held?
(A) An actor in a theater group
(B) The director of a movie (A) In Coopertown
(C) The leader of a dance group (B) In Ludlow
(D) A musician in a band (C) In Edgemont
(D) In Yaleton
352
Backpacker's magazine
Renew your subscription to Backpacker's magazine on or before January 5
to receive 20% off a gift subscription!
REGULAR SUBSCRIPTION
Subscriber's information
Name: Aldrin Brown
Address: 4257 Drummond Street, Madison, NJ 07940
Contact number: (973) 555-1098
E-mail: abrown@trackmail.com
Subscription options:
__New subscription __Six months (six issues) at $25 __12 months (12 issues) at $50
X Renewal __Six months (six issues) at $25 X 12 months (12 issues) at $50
GIFT SUBSCRIPTION
Receiver's information
Name: Belinda Cruz
Address: 2980 Renzelli Boulevard, Madison, NJ 07940
E-mail: bcruz@wingetmail.com
Subscription options:
X Six months (six issues) at $20 __12 months (12 issues) at $40
Message:
Thanks for doing such a great job in leading our sales team, and congratulations on your
promotion! You deserve it.
PAYMENT OPTIONS
X Credit card __Ecolink Card number: 3423 7047 4041351
__ Equinox __Check Check number: ____________________
353
153. What is indicated about Aldrin Brown?
(A) He has been a subscriber before.
(B) He paid for a service with a check.
(C) He missed an order deadline.
(D) He has been promoted at work.
154. Who most likely is Ms. Cruz?
(A) An employee at a publisher
(B) A journalist for a publication
(C) Mr. Brown's coworker
(D) A writer for Backpacker's magazine
354
Autumn at Holmes Gallery!

We are pleased to announce that the annual sculpture competition returns this year,
featuring entries from both local and international artists. Running as an exhibition from
September 19 to November 1, Tuesday through Sunday, the event is open to the public and
everyone is invited to come and view this year's pieces. The winner will be announced on
the final day of the exhibition at 7 P.M. with the gallery's owner, Regina Entwhistle,
presenting the $10,000 prize to the winner at a special reception.
The entries will be on display in the main hall for the duration of the competition, after
which the gallery will close for about two weeks, marking the end of the third session. It
will reopen on November 18 for the final session of the year, with a rare chance to see the
most complete set of watercolor paintings from renowned artist Rennie Deveaux.
155. What does the article indicate about Ms. Entwhistle?

(A) She will personally oversee the exhibition setup.
(B) She recently paid for the gallery refurbishment.
(C) She is an accomplished professional artist.
(D) She will participate in a ceremony on November 1.
156. What is NOT mentioned in the article?
(A) A painting exhibition
(B) A new owner
(C) A sculpture contest
(D) A cash prize
157. What can be inferred about the gallery's schedule?
(A) It will run four exhibition sessions this year.
(B) It is open every day to the general public.
(C) It closes later in the evenings on weekdays.
(D) It will change its operating hours for the fall.
355
Kringle Entertainment Store

Bringing you the newest sounds from your favorite singers, the widest range of films on
DVD, and the best-selling novels in town!
Customer: Ms. Irene Morrow
You have 4 items in your cart:
Item: Burning Bridges (Recording Artist: Giles Bonn, Roundford Records)
Quantity: 1
Item: Darkness Within (Director: Glenn Brigham, Primm Pictures)
Quantity: 1
Item: Victoria's Wish (Author: Gillian Forbes, Tree Publishing)
Quantity: 1
Item: Autumn Leaves (Recording Artist: Sue Phillips, Maple Music Ltd.)
Quantity: 1
ALSO RECOMMENDED: Customers who enjoy the work of Giles Bonn and Sue
Phillips have also purchased Breaking the Rules by Paul Porter. If you would like to add
this item to your cart, please click here.
When you are ready, please proceed to CHECKOUT.
158. What is indicated about Kringle 159. What is the title of the book
Entertainment Store? purchased by Ms. Morrow?
(A) It hosts regular book signings. (A) Darkness Within
(B) It stocks a large selection of movies. (B) Autumn Leaves
(C) It offers discounts on bulk purchases. (C) Burning Bridges
(D) It primarily sells literature. (D) Victoria's Wish
160. Who most likely is Paul Porter?

(A) An actor
(B) A movie director
(C) A novelist
(D) A singer
356
To: Margaret Badger <mbadger@zmail.net>

From: SQA Travel <noreply@sqatravel.com>
Date: April 15
Subject: Claim your reward
Dear Ms. Badger,
We at SQA Travel are always looking for opportunities to reward our most loyal
customers. Providing high levels of customer service is one of the core values of our
brand, and seeing the same customers return to us to book future trips is one of the ways
that we can be sure that we're maintaining our high standards.
We have noticed from studying your account that you have already booked three trips
through us this year-to the Caribbean in both January and February, and to Argentina in
March. I hope you had a great time. As a thank you for your loyalty, you are now eligible
for a free upgrade to a first-class seat on the next flight that you book with us. However,
please note that this offer is available only on international flights and cannot be claimed
on any flights traveling within the country.
To take advantage of this offer, simply quote the reward code MXT3202 when booking
your next flight over the phone. Once again, we would like to thank you for choosing
SQA Travel as your travel operator.
Sincerely,
Billy Riggins
Customer Service Manager
SQA Travel
161. Why was the e-mail sent? 162. What is suggested about Ms.
Badger?
(A) To inform Ms. Badger about a new
tour package (A) She is planning to visit Argentina.
(B) To tell Ms. Badger about an itinerary (B) She travels regularly for business.
change (C) She uses SQA Travel's services
(C) To offer Ms. Badger a special deal often.
(D) To ask Ms. Badger to submit a (D) She made a complaint to SQA
document Travel
357
163. What is indicated about the seat upgrade?
(A) It is not available on domestic flights.
(B) It must be used before the end of the year.
(C) It can be requested while booking online.
(D) It will allow Ms. Badger to use a VIP lounge.
California Traveler Magazine

Featured Destination of the Week: Sea Lion Caves, Florence, Oregon
By Shirley Bertram
California natives know all about their own state's golden shoreline and picturesque u
national parks, but one often overlooked point of interest, found just a few miles across
the state border, is the Sea Lion Caves in Oregon. Here, visitors can view these
magnificent creatures from the safety of underground viewing windows. According to
one tourist's account, "The Sea Lion Caves provide an opportunity to truly see how these
animals act in their natural habitat. I found it mesmerizing." The caves, which have been
receiving visitors for more than five decades, are entered via use of an elevator
underground.
-[1] - Located near the coastal town of Florence, the caves are easily accessible from the
main highway and feature many signs offering wildlife information, making this an ideal
destination for the whole family during the school holidays. - [2] - Visitors should book
tickets in advance to avoid disappointment, as the caves can become quite crowded
during peak tourist seasons, Jackets are advisable because the temperature drops
considerably underground. I would also suggest arriving in the morning, as the sea lions
are often at their most active during this time.
- [3] - After watching the sea lions feasting on fish, visitors are bound to feel hungry
themselves. The nearby Caves Restaurant provides budget-friendly options, with plenty
of seafood and vegetarian choices. It also boasts an extensive dessert menu. - [4] - This is
particularly true for those with young children.
California Traveler rating: 9/10.
358
164. The word "account" in paragraph 1, line 5, is closest in meaning to
(A) arrangement
(B) reason
(C) introduction
D) description
165. What can be inferred about the column?
(A) It typically focuses on destinations in Oregon.
(B) It is co-written in collaboration with other reporters.
(C) It runs on a weekly basis in a magazine.
(D) It was only recently added to the publication.
166. What is indicated about the Sea Lion Caves?
(A) They are sponsored by a local restaurant.
(B) They are closed during the winter.
(C) They require advance bookings online.
(D) They have low temperatures inside.
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence
best belong?
"The marine-themed interior and the costumed staff will make all visits an unforgettable
experience."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
359
Lucia Rohn 2:42 AM

I'm sure you're aware that the Health Inspection Agency has introduced new food storage
procedures. They go into effect next month.
Bill Oswalt 8:43 AM
Right. And it's not just for restaurants like ours. The policy applies to other businesses as
well.
Brian Dimarco 9:45 AM
Yes, it applies to any business that cooks or serves food. So, hotels, catering companies,
cafés, and bars are affected too.
Bill Oswalt 9:46 AM
Okay, so what exactly is different? I know that inspections will now occur twice a year
instead of just annually. But, what specifically will health agents check?
Lucia Rohn 9:48 AM
For one thing, in the past, chemicals needed to be stored separately from food, but now
they have to be kept in a locked room.
Storage rules in general are much stricter. Products have always been dated upon
delivery, but now we must ensure that we store new items behind the old ones. And, raw
meat and cooked meat must be kept on different shelves in the fridges.
Bill Oswalt 9:55 AM
That is a little overwhelming. Will we be able to implement all of this?
Lucia Rohn 9:53 AM
I'm going to write a memo explaining the changes. Staff members can refer back to it as
often as they need to.
I'm willing to take each of the staff members into the kitchen and actually show them the
steps to follow these new regulations.
Lucia Rohn 9:50 AM
Actually, that sounds helpful. I accept the offer. It's easier to remember things you've
seen and not just read.
360
168. What type of business do the writers work for?
(A) A health agency
(B) A luxury hotel
(C) A restaurant
(D) A catering company
169. What is suggested about the Health Inspection Agency?
(A) It charges fines for non-compliance.
(B) It will introduce new policies immediately.
(C) It will increase the frequency of inspections.
(D) It only supervises businesses that cook food.
170. What is NOT one of the new regulations?
(A) Some types of cooked and raw foods cannot be stored together.
(B) Required storage temperatures have been updated.
(C) Chemicals must be locked away.
(D) Labeled items must be stacked in a specific order.
171. At 9:59 A.M., what does Ms. Rohn mean when she writes, "I accept the offer"?
(A) She likes the idea of a visual
(B) She will re-organize a storage area.
(C) She will take a coworker to a health inspector
(D) She agrees to receive help with a staff memo.
361
To: <customerservice@grandorchardhotel.com>
From: Charlotte Brown <c.brown@speedmail.com>
Date: December 21
Subject: My stay with the Grand Orchard Hotel
Dear Grand Orchard Hotel,
I am writing to bring to your attention my unpleasant experience during my stay at your
hotel last weekend. – [1]- I stayed with you after I missed my 4 P.M. flight out of
Bangkok on Saturday, December 19. Instead of trying to catch the next available flight,
decided to look for a hotel near the airport and leave for my business trip to Incheon and
Seoul on Sunday.
I thought I could relax and forget about my hectic day, but I was wrong. When I checked
in, your front desk receptionist, Marvin Shamitra, gave me a dinner buffet voucher. He
said it was a complimentary gift from the hotel. However, when I presented the voucher
at your restaurant, the waiter told me it had already expired. I didn't want to argue with
him, so I paid for my meal. – [2] –
After dinner, I went to my room to watch TV, but it wouldn't turn on. I decided to take a
warm bath before going to bed instead. While trying to empty the bath, I noticed that the
drain in the bathtub was clogged. Even worse, when I lifted the comforter, I saw some
ants on my bed. When I finally complained about my room, I waited thirty minutes for a
new one.
- [3] - I have been traveling overseas frequently since I was fourteen, and I must say that
your hotel is the worst I have ever been in. – [4] - Furthermore, I expect immediate action
to be taken in regard to my complaint.
Sincerely,
Charlotte Brown
Public Relations Manager, Jakarta Forwarders
362
(A) To complain about a delayed flight
(B) To express disappointment regarding a service
(C) To book a hotel room for one guest
(D) To inquire about the facilities of a hotel
173. Where is the Grand Orchard Hotel located?
(A) In Bangkok
(B) In Jakarta
(C) In Incheon
(D) In Seoul
174. What is suggested about Ms. Brown?
(A) She writes articles about hotels.
(B) She is an experienced traveler.
(C) She owns a shipping company.
(D) She booked her room with a travel agent.
175. In which of the positions marked [1], [2], [3] and [4] does the following sentence
best belong?
"I demand a full refund for my hotel expenses because of the inconvenience
experienced."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
363
Questions 176-180 refer to the following press release and e-mail.
Dynamix Chemicals Continues Climb to Prominence

March 18-Dynamix Chemicals began as a small start-up in Jaipur with a laboratory staff
of fewer than thirty people. Struggling for several years, the company finally began
thriving after the launch of Sculptio, its now best-selling product. Sculptio is a non-toxic
substance that can be molded into any shape while remaining flexible after it sets. The
product's versatility led to its use in a wide range of sectors, including everything from
furniture manufacturing to cable installation.
The company is hoping to repeat Sculptio's success with the much-anticipated product
launch of Traction-Pro, a spray-on coating that makes surfaces less slippery. To keep up
with the anticipated production needs, Dynamix plans to build a new manufacturing plant
in Surat. This plant will focus mainly on Traction-Pro, while the main plant in Delhi will
continue producing the bulk of Dynamix's existing product line. Construction is set to
begin next month, and the opening of the plant will result in the hiring of more than three
hundred additional employees, a welcome boost to the local economy. Operations will be
overseen initially by Omar Khan, who was promoted to facility management director two
years ago after he spent four years as a factory foreman at the Delhi plant. Should
Traction-Pro have the enthusiastic reception anticipated by market experts, Dynamix will
have sufficient capital to begin competing with industry giants such as Harlan Industrial
and Pierce International.
364
To: R&D Department <rdstaff@dynamixc.com>
From: Carla Adams <cadams@dynamixc.com>
Date: March 23
Subject: Mark your calendars
Greetings, everyone!
On behalf of the management team at Dynamix Chemicals, I would like to extend an
invitation to a special banquet on April 25. This event is being held to thank you for the
dedication and hard work you contributed to the development of Traction-Pro. Without
your cooperation and innovation, we would not have been able to move forward. We
believe that Traction-Pro will be a game-changer for Dynamix Chemicals, allowing us to
establish our brand as a leader in the industry.
The banquet will be held at the headquarters building in Mumbai, and you are welcome
to bring your family members. CEO Stuart Baldwin will be giving a brief speech on the
company's mission for the next year, and he'll also talk about his visit to the
groundbreaking ceremony for our new construction plant, which will take place on April
19.
Please reply to this e-mail by the end of the week to confirm your attendance. We hope
you will all be able to join us.
Sincerely,
Carla Adams
Administrative Director
Dynamix Chemicals
365
176. According to the press release, what was the cause of Dynamix Chemicals's
success?
(A) It created an efficient packaging system.
(B) It developed a material with many uses.
(C) It used an innovative marketing strategy.
(D) It partnered with companies overseas.
177. What is NOT indicated as an upcoming change at Dynamix Chemicals?
(A) Constructing a facility
(B) Launching a new product
(C) Expanding its workforce
(D) Seeking new investors
178. How long has Omar Khan worked in his current position?
(A) One year
(B) Two years
(C) Four years
(D) Six years
179. Why will Dynamix Chemicals hold an event on April 252
(A) To give a tour of a manufacturing plant
(B) To attract investors on a larger scale
(C) To show appreciation for staff efforts
(D) To celebrate a company anniversary
180. Where will Stuart Baldwin most likely be on April 192
(A) In Surat
(B) In Jaipur
(C) In Delhi
(D) In Mumbai
366
Questions 181-185 refer to the following advertisement and article.
The Boniface Experience: The Reunion Tour

November 23
After splitting up and going on hiatus from the music industry 5 years ago, the members of The
Boniface Experience are delighted to announce a reunion tour, which will see the musicians
showcase their talents throughout Europe. The band will be supported on all dates by the New
York band Bennett & The Hymas, in addition to four featured guests who will serve as the
respective opening acts at each of the gigs. The concerts are being staged by tour promoter
UNG Productions, and tickets are sure to sell out fast.
Tour Schedule
Date Venue Featured Guest
01/16 World Cup Stadium, Berlin Joe Blackenwolf
01/19 Victory Park, Paris Pierre van Bierhoff
01/23 Hyde Park, London Robert Stark
01/25 Crystal Lake, Málaga Juan Villasenor
367
The Portland Gazette
The Boniface Experience Tour Announcement Delights Fans
By Jennifer Tully
November 24-Fans of The Boniface Experience were left crushed five years ago when the band
took a break from the music industry due to what was termed "a conflict between band
members." Last night, the same fans were celebrating following a press conference hosted by
UNG Productions, in which the band announced that it would be re-forming to produce a new
album. It will also embark on a European tour early next year. Lead guitarist Peter Turquoise
also confirmed that all problems within the band have been resolved." It is rumored that the
source of the conflict was a disagreement over the future direction of the band between
Turquoise and drummer Andre Symonds. But with Symonds having left the music industry
three months ago to pursue an acting career, the remaining members now feel that they are in a
position to work together once again. Turquoise went on to say that a new member will join the
group. Ryan Nelsen is to assume Symond's role as drummer
The Boniface Experience is a five-piece rock and roll band that originally formed in 2001 in
Austin, Texas. These artists have come a long way since playing in small venues to pay off
their college debts. After being recommended by talent scout Peter Wisdon and signing to the
record label Lilypad.
Records, they went on to enjoy huge success both at home and abroad, racking up five number
one albums in the U.S. and three in the U.K. Fans are now hoping that the band can enjoy
similar success following its return to the music scene. As a long-time fan myself, I am
particularly looking forward to seeing these artists in action on January 23.
For ticketing information for the forthcoming tour, fans can visit www.ungproductions.org.
368
181. What is indicated about The Boniface 184. Who most likely is Ryan Nelsen?
Experience? (A) A record company executive
(A) It will play a concert in New York. (B) An actor
(B) It will perform in various record stores. (C) A concert promoter
(C) It has just released a new album. (D) A musician
(D) It recently got back together.
182. What is true about Juan Villasenor? 185. Where does Ms. Tully intend to watch a
(A) His first performance will take place in performance by The Boniface Experience?
Berlin. (A) In Berlin
(B) He will perform before Bennett & The (B) In Paris
Hymas. (C) In London
(C) He is a new member of The Boniface (D) In Málaga
Experience.
(D) He has canceled his participation in a
tour.
183. According to the article, what problem

did The Boniface Experience encounter?
(A) The artists had a dispute with a record
company.
(B) It experienced a drop in record sales.
(C) There was a disagreement between
members.
(D) Its lead guitarist decided to leave the
band.
369
Questions 186-190 refer to the following advertisement, e-mail, and form.
Kerouac Motors: We've Got the Car for You!

If you need a new car, but don't want to spend a lot of money, then come to Kerouac Motors.
We are in the business of buying and selling used vehicles. Our cars may not be brand new, but
we guarantee that they are in great condition. All vehicles are serviced when they arrive on our
lot and they are sold with a one-year warranty. Extended two-year warranties are available for
an additional $1,000. We also do repairs and order replacement parts right here on the lot.
For a small sample of just a few of the vehicles we have available, see the list below. The
prices advertised are not final and can be negotiated.
Canyonero $5,000
Panther 1A3 $7,500
Quadrail X7 $10,000
Tardis 250 $13,500
Come visit Kerouac Motors and find your new car! Our address is 1807 Joanne Lane, Acton,
MA 01720.
E-MAIL MESSAGE
To: Elliot Salinas <elliot@kerouacmotors.com>
From: Jessica Harland <jhar@customernet.com>
Date: October 21
Subject: Purchasing a vehicle
Dear Mr. Salinas:
I am contacting you because a friend of mine recommended your services. Apparently you
have a reputation as a kind and patient salesperson. I am looking to purchase a different vehicle
because mine keeps breaking down. I'd like to replace it with a newer model. I was hoping that
you would be able to help me find something suitable.
However, I'm on a tight budget, so I don't want to pay any more than $7,000 for a used vehicle.
According to an advertisement I saw recently, your company has at least one vehicle that might
be suitable. I'd like to schedule a time for me to meet with you. Then you can tell me more
about it.
370
Thank you,
Jessica Harland
Kerouac Motors
1807 Joanne Lane, Acton, MA 01720 USED CAR INVOICE
555-431-7857
INVOICE #: 2765 DATE OF SALE: October 30
BUYER INFO CAR INFO
Name Jessica Harland Make Panther 1A3 (two-door)

Address 725 Stones Ave. Acton, MA Registration # 1VWIT2314TM567890
Phone 555-832-4588 Mileage 112,000
License S8234861 Year of Vehicle 2000
Number Sale Price $6,000
Signature of Seller: Elliot Salinas Warranty extended
Signature of Buyer: Jessica Harland Total $7,000
Method of □check ■cash
payment
186. What is suggested about cars in the 189. How long is Ms. Harland's warranty?
advertisement? (A) 6 months
(A) They receive free servicing shortly after (B) 12 months
purchase. (C) 18 months
(B) They can be paid for through financing (D) 24 months
plans.
(C) They were previously owned.
(D) They have the most popular features.
187. According to the e-mail, which of the 190. What can be inferred about Ms.
advertised vehicles is Ms. Harland inquiring Harland?
about? (A) She paid for her vehicle with a check.
(A) Canyonero (B) She got a discount on her purchase.
(B) Panther 1A3 (C) She chose a car that seats two people.
(C) The Quadrail X7 (D) She bought a four-door vehicle.
(D) Tardis 250
371
188. In the e-mail, the word "tight" in
paragraph 2, line 1, is closest in meaning to
(A) cramped
(B) sealed
(C) fitted
(D) limited
372
Questions 191-195 refer to the following e-mails and Web site.
To: Nicole Weld <nicole@nicoleweld.com>

From: Gregg Routier croutier@powerq.com>
Date: November 25
Subject: PowerQ Wireless Router
Dear Ms. Weld,
I am contacting you on behalf of PowerQ Electronics. I've been reading your blog, and your
product reviews are an excellent source of reliable information for customers. I was wondering
if you would be willing to write a review for one of our products, the PowerQ Wireless Router.
This router features a new design. There are now four different Ethernet ports that enable you
to connect multiple wired devices like desktop computers. Also included is a USB port to plug
in a printer that can be shared across the wireless network. We'd like more customers to know
about this product, and we'd specifically like you to inform them that the PowerQ Wireless
Router also comes with removable antennas. If you need to extend your wireless range, you can
purchase and attach higher performing antennas in their place.
If you are willing to write this review for us, please give me your mailing address, and I will
send you the product to try.
Thank you for your assistance,
Gregg Routier,
Advertising Manager
PowerQ Electronics
373
Product Review: PowerQ Wireless Router
Posted by: Nicole Weld Posted on: November 29
PRODUCT FEATURES:
• The most unique element is the two receivers that can be detached and reattached
• The two-year warranty entitles customers to a 100% refund if the product
• Ships within three days to anywhere in the continental United States
PRODUCT RATINGS:
Feature Poor Acceptable Good Very Good Excellent

Design ✔
Function ✔
Installation ✔
Price ✔
This product was sent to me for review by PowerQ, but the opinions expressed in this post are entirely
my honest opinion.
To: Nicole Weld <nicole@nicoleweld.com>

From: Jason Martinelli <jason@mail.net>
Date: November 30
Subject: Inaccurate product review
Dear Ms. Weld,
I am an avid reader of your Web site, and usually I trust your assessment of the quality of
products. However, I was very disappointed with your most recent review about the PowerQ
Wireless Router.
The instructions included with the router do not include a few necessary steps at the beginning.
An electronic expert would know what to do, but the average consumer might not, and it could
affect whether or not they set up their router properly. Therefore, customers are being misled
with the 'very good" rating. I think the product should have been rated lower in this area.
I don't expect you to change your review entirely, but I suggest that you modify it by inserting
a few sentences explaining about the instructions. This way, consumers will be warned in
advance.
Thank you,
Jason Martinelli
374
191. What was the main purpose of the first e-mail?
(A) To compliment Ms. Weld on her Web site
(B) To request a product evaluation
(C) To inquire about samples of Ms. Weld's writing
(D) To advertise a new electronic device
192. What is NOT true about the PowerQ Wireless Router?
(A) An external connection is included.
(B) Replacement antennas are provided.
(C) It offers shipping to domestic locations.
(D) It comes with 24-month warranty.
193. What did Ms. Weld like best about the product?
(A) It is reasonably priced.
(B) It is designed for novice users.
(C) It was delivered very quickly.
(D) It operates as expected.
194. According to Mr. Martinelli, what feature was rated too high?
(A) The design
(B) The function
(C) The installation
(D) The price
195. What does Mr. Martinelli advise Ms. Weld to do?
(A) Adjust her rankings
(B) Write a follow-up message
(C) Delete her post
(D) Add in new information
375
Questions 196-200 refer to the following job posting, e-mail, and information
The Brimstone is Hiring!

The Brimstone has been a main feature in the Palm Springs community for thirty years. We
have a reputation for excellent food and even better customer service. We are currently in need
of a new server to join our team at The Brimstone. If you are a friendly and outgoing person
with exceptional people skills then we want to hear from you! Previous experience working as
a sever is desirable, but not a necessity. We will train the right candidate. You must be sixteen
years of age or older and be willing to work morning, afternoon, and evening shifts during the
week and on weekends. If you are interested, please visit the restaurant at 1771 Coleman
Avenue and ask to speak to the manager, Richard Zimmerman.
To: Martha Forshee <martha@younet.com>

From: Richard Zimmerman <richzim@thebrimstone.com>
Date: October 19
Subject: Welcome to the team!
Attached: Employee manual
Dear Martha,
I'm so pleased that you've accepted our offer of employment. I was quite impressed with your
previous restaurant background, and especially with your engaging personality I think you will
make a great addition to our restaurant.
As you know, your first day of work will be Saturday, October 25. For your reference, I have
attached the first page of the employee manual for you to familiarize yourself with before you
start. More detailed information regarding the specific roles and responsibilities will be
explained to you during your training after you've started. You will shadow a different
employee for every shift during your first week, but the person in charge for your first shift on
the 25th will be Sam McCormick. He will guide you through your first lunch service.
We are thrilled to welcome you to the team!
Best regards,
Richard Zimmerman
Manager, The Brimstone
376
Employee Manual
1. WORKING HOURS
• Breakfast shifts are from 7:00 A.M. to 11:00 A.M.
• Lunch shifts are from 11:00 A.M. to 3:00 P.M.
• Dinner shifts are from 4:00 PM to 9:00 PM
• Night shifts are from 6:00 P.M. to 1:00 A.M.
2. ATTENDANCE POLICY
All time off must be requested and approved by a manager, in writing, in advance. If
employees cannot make their scheduled shifts, it is their responsibility to find a replacement
from our employees.
3. DRESS CODE
The standard clothing for all servers at The Brimstone restaurant is a pair of running shoes,
black pants (or a skirt), and a red top with The Brimstone's logo printed on it.
196. What is indicated about The Brimstone?

(A) It is looking to hire several new employees.
(B) It recently opened a second location.
(C) It will open a cooking program.
(D) It has been in business for three decades.
197. What can be inferred about Ms. Forshee?
(A) She is at least sixteen years old.
(B) She is working in a restaurant for the first time.
(C) She will be interviewing Mr. McCormick.
(D) She is training to be a chef.
198. Where can Ms. Forshee get more information than what Mr. Zimmerman sent?
(A) In the employee handbook
(B) On the company Web site
(C) At employee training
(D) In a follow-up e-mail
377
199. When does Ms. Forshee's shift start on her first day?
(A) 7:00 A.M.
(B) 11:00 AM
(C) 4:00 PM
(D) 6:00 PM
200. What is NOT stated about employees of the restaurant?
(A) They are advised to wear a uniform.
(B) They need to write a request for a vacation.
(C) Every shift lasts for four hours.
(D) Schedule changes are allowed between servers.
378
Contents
LESSON 27: PART 6, PART 7 .............................................................................................................................1
LESSON 28: PART 6, PART 7 .......................................................................................................................... 12
LESSON 29: PART 6, PART 7 .......................................................................................................................... 21
ACTUAL TEST 1 ................................................................................................................................................ 33
LESSON 30: PART 6, PART 7 ........................................................................................................................ 105
LESSON 31: PART 6, PART 7 ........................................................................................................................ 119
LESSON 32: PART 6, PART 7 ........................................................................................................................ 131
ACTUAL TEST 2 .............................................................................................................................................. 143
LESSON 33: PART 6, PART 7 ........................................................................................................................ 200
LESSON 34: PART 6, PART 7 ........................................................................................................................ 212
LESSON 35: PART 6, PART 7 ........................................................................................................................ 224
ACTUAL TEST 3 .............................................................................................................................................. 236
LESSON 36: PART 6, PART 7 ........................................................................................................................ 290
LESSON 37: PART 6, PART 7 ........................................................................................................................ 299
LESSON 38: PART 6, PART 7 ........................................................................................................................ 313
ACTUAL TEST 4 .............................................................................................................................................. 326
379

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LESSON 27: PART 6, PART 7

Questions 131-134 refer to the following memo.

To: All staff <staff@headley.com>

Questions 147-148 refer to the following letter.

Simpson's Office Supply is here to serve you!

ANA CRUZ 20:06

151. Why is Ms. Cruz contacting Mr. Reynolds?

Jackson Road Arts Center

October 9 / The Royal Russian Acrobat Troupe / Main Hall

October 15 / Harp recital by Janice Franklin / Renoir Room

October 25 / Improvisational comedy workshop / Van Gogh Room

October 29 / A House of III Intent/Main Hall

Dear Sir or Madam:

178. When does Ms. Williams's group plan to

Great Adventure Tours

BALKAN JOURNEY $900

Dear Customer Service Agent,

Thank you very much,

188. When will Ms. Moseley return from

Questions 139-142 refer to the following article.

Local Jewelry Designer Shines

Questions 143-146 refer to the following letter.

Questions 153-155 refer to the following e-mail

To: Arthur Ribeiro <caribeiro@lockmail.com>

154. What is indicated about the CR-55?

Questions 156-157 refer to the following notice.

Cardoza Toys Item Return Policy

193. Why is Mr. Bentley returning the item?

Questions 131-134 refer to the following instructions.

Questions 161-163 refer to the following letter.

Golden Crown Clinic

From: Danielle Bergstrom <dbergstrom@mackletech.com>

To: Managerial Staff

Area of Evaluation Below Average Average Above Average Excellent

65. Why is the woman calling?

66. Look at the graphic. What will the

Questions 131-134 refer to the following article

Dear Ms. McGrath,

Responsibilities include, but are not limited to, the following:

• Management of the distribution team

Minimum of 2 years of management experience required.

Apply online at www.muskoka-distillery/jobs/distributionmanager-bc25

149. What is 5uggested about the position?

150. What is mentioned as one of the distribution manager's duties?

Questions 151-152 refer to the following text message chain.

DEENA MAKIN 11:03

155. What is indicated about Olsen Office Supplies?

To: Staff <allstaff@polarbooks.com>

Thank you for purchasing the Canton XP869 Photocopier. If you

• Use paper that has been stored in a dry place

Visit www.cantonofficesupplies.com to order replacement toner

Mail 20 depleted toner cartridges back to Canton for recycling

159. What is NOT mentioned as a tip for the photocopier?

160. How can customers receive complimentary items?

162. What is NOT indicated as a part of the vacation package?

Jason Morgan and Samantha Olivieri were an unlikely pair

Shortly after graduating, they decided to open a small board

- [3] - The idea quickly became popular, and within a year

With the rise of Internet shopping, Morgan and Olivieri

168. What type of product is being discussed?

Name: Heather Blister

To: Elliot Prescott <elliotprescott@speedmail.net>

Dear Mr. Prescott,