Managers’ roles
Interpersonal Management Roles
=> developing and maintaining positive relationships with significant others.
Role Description
Figurehead Having social, ceremonial, and
legal responsibilities.
Being a source of inspiration/ a
symbolic head
Leader Responsible for the motivation of
subordinates, responsible for
staffing, training, and associate
duties
Liaison Maintains a self-developed
network of outside contacts and
informers who provide favors and
information
Informational Management Roles
=> receiving and transmitting information so that managers can serve as the
nerve centers of their organizational units.
Role Description Identifiable activities
Monitor Seek out information related to
your organization and industry,
looking for relevant changes in
the environment.
Disseminator Communicate potentially useful
information to your colleagues
and your team.
Spokesperson Transmit information about
your organization and its goals
to the people outside it.
Identifiable activities
Most of the time greet
visitors
Manage the performance
and responsibilities of
everyone in the group.
Communicate with internal
and external contacts.
Network effectively on
behalf of your organization.
Reading periodicals and
reports; maintaining
personal contracts
Holding board meetings,
giving information to the
media
Holding board meetings,
giving information to the
media
Decisional Management Roles
=> making choices that affect the organization
Role Description Identifiable activities

Entrepreneur Search organization and its Create and control change

environment for opportunities to within the organization:
bring about changes solving problems,
generating new ideas, and
implementing them.

Disturbance When an organization or team Solve the problem or

Handler hits an unexpected roadblock, mediate disputes;
it's the manager who must take Organizing strategy and
charge. review sessions that involve
disturbances and crises

Resource Allocating organizational Scheduling, requesting

Allocator resources
Making or approving all
significant organizational
decisions
Negotiator You need to take part in direct,
important negotiations within
your team, department, or
organization.
authorization, allocating
fundings, assigning staff
and other organizational
resources
Participating in union
contract negotiations

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Leaders’ roles in an organization:
1. Required at all levels
Leaders are important:
- Top-level: getting co-operation in the formulation of plans and policies.
- Middle and lower level: interpreting and executing plans and programs framed
by the top management.
2. Representative of the organization
- Represent the concern at seminars, conferences, general meetings, etc.
- Communicate the rationale of the enterprise to the public.
- Represent his own department which he leads.
3. Integrates and reconciles the personal goals with organizational goals
- Coordinates the efforts of people towards a common purpose then achieves
objectives.
4. He solicits support
A leader:
=> A “manager” that also entertains and invites support and co-operation of
subordinates.
=> invite suggestions and implement them into plans and programs of enterprise
=> solicit full support of employees
⇨ Using his personality, intelligence, maturity, and experience

5. As a friend, philosopher and guide

A friend: sharing the feelings, opinions, and desires with the employees.
A philosopher: utilizing his intelligence and experience -> guiding the employees
A guide: supervising and communicating the employees the plans and policies of
top management and securing their co-operation to achieve the goals of a
concern.