Subject: Changes to your Smart Investor terms, account ending 6711

Preheader: We’re making some changes to our structure

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Smart Investor

Changes to your Smart Investor terms

Dear client,

We always strive to make sure we’re meeting your needs and with this in mind, we wanted to let you know about some
changes we’re making to the Smart Investor terms.

We’ve summarised the changes for you below. You can get a full copy of the new terms at
barclays.co.uk/smart-investor-terms

The revised terms will come into effect on 1 July 2023 – please read them, as well as this summary.

These changes won’t affect terms of any other products or services you have with us.

Changes to our structure

On 1 May 2023, we’re also planning to bring together the investment and advice activities of Barclays Wealth Management
with our Private Bank business. This means the ownership of Barclays Investment Solutions Limited, the entity that provides
your Smart Investor service, will transfer from Barclays Bank UK PLC to Barclays Bank PLC.

The structural changes won’t affect your Smart Investor service, including the operation of your accounts and the level of
protection for the assets you have with us.

What this means for you

These changes will take effect automatically – you don’t need to do anything.

If you’re not happy with the changes to the terms, you have the right to end your agreement with us and switch or close your
account without transaction charges from Barclays, but we’d be very sorry to see you go.

If you’d like to switch to a new provider, please follow their process to transfer in investments from us to your new
account – we can’t do this on your behalf. Once we’ve received instructions, we’ll work with them to move your investments as
quickly as possible.

To close your account: You’ll need to call us to arrange the sale of your investments and ask us to close your account. If you
sell online, transaction charges will still apply.

If we don’t hear from you before 1 July 2023, we’ll assume that you accept the changes.

Thanks for trusting us with your investment needs.

Barclays Smart Investor

HPJMC001 03/23
Summary of Changes
The updated terms give you the same key rights and protections that you have under the previous terms. We’ve focused on
making sure that our terms and conditions are fair, clear and to the point so we've made some changes which clarify how
things actually work in practice – these are summarised below.
Documents lost in the post
Payments to charity
Nominee companies –
responsibility
Pooling of assets
Unallocatable Fractions
95 day notice accounts
Reclaim Fund
If you die
Best Execution Policy
Contingent Liability
Transactions/Leveraged
Financial Instruments
Electronic Communications
We’ve made some changes to clarify that we aren’t responsible for any delay in the postal
system that results in a delay to your instructions or if your documents are lost in the post
and never reach us.
We’ve clarified that we’ll be able to pay your cash or assets up to a value of £25 to a charity
of our choosing if
• We’ve taken reasonable steps to return your cash and/or assets to you
following the end of your investment services and haven’t been able to do so, or
• Your entitlement to an unallocatable fraction is £25 or less. This is where assets
held in a pooled account are affected by a corporate action (like a scrip
dividend), and the pooled entitlement needs to be divided among clients
We’ve made it clear that we take responsibility for nominee companies controlled by us or a
company in our group under the FCA custody rules.
Where we provide custody services to you, we might pool your assets with those of other
clients. We’ve made some changes in the terms to clarify that we can offer individual client
segregated accounts, where permitted. If you want to request one of these accounts, you
might need to pay an additional fee.
Unallocatable fractions come from assets held in a pooled account being affected by a
corporate action (like a scrip dividend), and the pooled entitlement needs to be divided
among clients. We’ve made it clear that this may mean that your share or unit of that
pooled entitlement may have to be rounded down to the nearest whole number or other
fraction that we can hold for you in your Investment Account. This is because it is not
possible for us to hold certain fractions in your Investment Account.
We’ve added a clause to our terms to explain that where we place client money in client
money accounts which have a fixed term or require periods of notice, we can’t access the
funds until the relevant notice period expires, in each case that won’t exceed 95 days.
We’ve added a clause to the terms to explain that, in certain circumstances, we might
transfer any cash or investments in your account to a Reclaim Fund, which is authorised to
accept cash and investments under a dormant assets scheme in the UK. You still have a
right to the money, and you can get it back.
We’ve made some changes to make it clear that, if you die, there are certain documents
we’ll need from your representatives before we can pay out your cash and investments.
Once we’ve received them, it’ll be seven working days before we can process any
instructions from your representatives.
We’ve made changes to the summary of our Best Execution Policy to make sure it’s clear,
but the policy and the way we make transactions for you hasn’t changed.
• We’ve clarified that, for International Equities where the limit order is within
10% of the actual price, we’ll publish your limit order immediately, because we
have to transmit it to the relevant trading venue in order for it to be executed
• We’ve revised our list of approved counterparties
• We’ve removed the requirement for us to publish information about our top
five execution venues, as it’s no longer legally required
Due to recent regulatory changes, we are no longer required to tell you when a financial
instrument’s value falls by 10% or more. We have removed the relevant section from our
terms.
Due to recent regulatory changes, we are now obliged to provide investment
communications to you electronically, unless you would prefer to receive them from us in
the post.
 Investment risk warnings We’ve added to the investment risk warnings, to make sure the explanations are clear and
cover the key risks you might be exposed to when investing in special purpose acquisition
companies (SPACs).

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Barclays Investment Solutions Limited provides wealth and investment products and services (including the Smart Investor
investment services) and is authorised and regulated by the Financial Conduct Authority and is a member of the London Stock
Exchange and Aquis. Registered in England. Registered No. 2752982. Registered Office: 1 Churchill Place, London E14 5HP.

Barclays Bank UK PLC provides banking services to its customers and is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 759676).
Registered in England. Registered No. 9740322. Registered Office: 1 Churchill Place, London E14 5HP

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