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    Live Chat History

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    lililpz687
    The customer placed two orders for shoes on the Nike website but did not receive an order confirmation email. When they tried to access the website again to check the order status, they were redirected without seeing an order number. The customer wanted to cancel the order but was unsure if it went through due to the website issues. A Nike representative located the order by the customer's email address and order details, and provided the order number. The customer then requested to cancel the order, which the representative confirmed was completed.

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    Live Chat History

    Uploaded by

    lililpz687
    13 views1 page
    The customer placed two orders for shoes on the Nike website but did not receive an order confirmation email. When they tried to access the website again to check the order status, they were redirected without seeing an order number. The customer wanted to cancel the order but was unsure if it went through due to the website issues. A Nike representative located the order by the customer's email address and order details, and provided the order number. The customer then requested to cancel the order, which the representative confirmed was completed.

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    The customer placed two orders for shoes on the Nike website but did not receive an order confirmation email. When they tried to access the website again to check the order status, they were redirected without seeing an order number. The customer wanted to cancel the order but was unsure if it went through due to the website issues. A Nike representative located the order by the customer's email address and order details, and provided the order number. The customer then requested to cancel the order, which the representative confirmed was completed.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as txt, pdf, or txt
    13 views1 page

    Live Chat History

    Uploaded by

    lililpz687
    The customer placed two orders for shoes on the Nike website but did not receive an order confirmation email. When they tried to access the website again to check the order status, they were redirected without seeing an order number. The customer wanted to cancel the order but was unsure if it went through due to the website issues. A Nike representative located the order by the customer's email address and order details, and provided the order number. The customer then requested to cancel the order, which the representative confirmed was completed.

    Copyright:

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    of 1

    Nike Virtual Assistant: If you act fast you can cancel an order within 30 minutes

    of placing it. To cancel an order and get more information on our cancellation
    policies, the easiest way is to visit https://www.nike.com/help/a/change-cancel-
    order?sf-bot-link-type=CANCEL_URL
    Nike Virtual Assistant: Do you need further help?
    Nike Virtual Assistant:
    Angelito Lopez: Yes, I want to chat with a Representative.
    Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
    Nike Virtual Assistant: What can my Teammate help you with?
    Angelito Lopez: I did not receive an email regarding my order and want to cancel
    it. The website was lagging after clicking “Place order” so I had to go back and
    place an order again, however there was no order number and I got redirected.
    Nike Virtual Assistant: Got it. I'll transfer you now.

    It may take a moment for my Teammate to get up to speed.


    System Message: Your chat is being transferred. Please wait for the next available
    Athlete.
    System Message: You are being transferred to: Nike Athlete.
    Nike Athlete: Hello - I’ll be right with you. I just need to review your chat with
    the Nike Virtual Assistant so I can help!
    Nike Athlete: Hello there! My name is Alex, How can I help you today?
    Angelito Lopez: I did not receive an email regarding my order and want to cancel
    it. The website was lagging after clicking “Place order” so I had to go back and
    place an order again, however there was no order number and I got redirected.
    Nike Athlete: Have you checked if you receive the charges from the bank?
    Angelito Lopez: No, it was cash on delivery
    Nike Athlete: What item did you place? And can I have your email please so I can
    check?
    Angelito Lopez: Air Max AP (US 9 M) and Air Max 270 (US 9 M). lililpz687@gmail.com
    Nike Athlete: Thank you! Upon checking here there is a order place under your email
    today. Here is the order number G10139031488
    Angelito Lopez: Can I still cancel it?
    Nike Athlete: Do you want to cancel it?
    Angelito Lopez: Yes please
    Nike Athlete: Yes I can do that, Let me know to proceed
    Angelito Lopez: I would like to cancel my order
    Nike Athlete: I have cancelled your order succesfully
    Angelito Lopez: Thank you so much!

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