STAR

Personal & Caring

A Brand Connect Initiative
September 2023 - Issue - 1

Message from Claims Department:

Star Health from the start is a company that prides itself on competitive and attractive products,
Pocket friendly premium and fantastic claims service.
We hope to uphold our mantra of "Personal and Caring" The Dept wishes to highlight that
customer is a priority and is in our mind whenever we process a claim.
Hoping this mailer shares required information and looking forward to receiving feedback from
the readers (contact Dr. Asiya at shahima.k@starhealth.in) Wishing all productive days ahead.

Strength of Star Health – Claims processed by 550+ Medical Professionals and Specialists

Number of Claims Settled

Claims handled in FY 2023-2024 till August 2023

Claims Paid: 635,000 Cashless approvals in

Amount Paid: Rs.3,405 Crores less than 2 hours: 92%

One claim processed

Cashless settled: 78.4%
at every 17 second

Claims – What Our Happy Customer Shares Delightful Claim Settlement

Date: 3rd August 2023 Diagnosis:
Claim no:CIR/2024/121112/******* Heart Disease

Total bill amount:

Dear Star Health Team, Rs.3,06,814/-
My customer Mr.Senthil Kumar got surgery on last June 19th 2023, he got
Family
cashless approval on that same day from Star Health ,he received partial Health Optima
amount at that time of discharge, after discharge from hospital customer 96% of
applied for reimbursement amount with necessary documents,(claim Chennai Amount
no:CIR/2024/121112/0362950), the same details informed to E.PRIYANGA Settled
Madam(Star Health Claim coordinator), with her smart work & Continuous
followup, my customer got his balance claim amount without any delay, Policy Year:
2nd Year
YEARS

my customer doing daily wages work, poor family, he want convey his Madras
wishes & appreciation to Star Health Insurance Company along with Medical Mission

E.PRIYANGA Madam.
Sum Insured:
Thanks & Regards, Rs. 3,00,000/-
K.SENTHIL KUMAR Balamurugesh
CIR/2024/121112/******* Our Advisor Claim No: CIR/2023/700001/*******
 Customer Expression on our Way to Wellness

Name: Rama devi Program Enrollment date 6th May 2023

Wellness program: Thyroid Management Date of completion 4th August 2023

Good day Mam,

I sincerely appreciate the Diet chart that you did. There are many dietician’s I had tried nothing had worked with me but your plan
worked wonders for me, I feel very good now and I never have thought that the dieting could be so easy.
You are too patient, calm and systematic in your approach, I am grateful to you for being more supportive. Many thanks to you.

Best Regards,
Rama devi

National Presence

850 +
Branch Offices

4.68
Rating Based on
9050 User review

75 Lakh +
Claims Settled
since inception

550 +
Medical
Professionals

14,000 + 5000 + Claims

Hospitals and Getting settled
Diagnostic Centers every day

For further information on products, process and

customer feedback click on this link
https://www.youtube.com/user/StarhealthInsurance