Răzvan Ionuț Trandafir

Nationality: Romanian Date of birth: 03/05/1997 Gender: Male

 Phone number: (+40) 722162848  Email address: rztrandafir@gmail.com

 Home: Str. Mircea cel Bătrân, nr. 18, 100552 Ploiești (Romania)

ABOUT ME

A motivated, adaptable, and responsible individual seeking a position that leverages the professional and
technical skills acquired through previous work experiences. I have a methodical approach, a customer-oriented
mindset, and a strong drive to see tasks through to completion.

WORK EXPERIENCE

Customer Care
eMAG [ 10/2018 – 10/2019 ]
City: Ploiești
Country: Romania

• Timely and accurate response to customer inquiries and requests, providing detailed information about
products, services, return policies, payment procedures, and more.
• Efficient resolution of customer issues and requests through careful listening to their concerns, identifying
appropriate solutions, and handling challenging situations to ensure customer satisfaction.
• Empathetic and professional interaction with customers through various channels, including phone and
email, to deliver high-quality customer service.
• Recording and documenting important details of each customer interaction, ensuring the maintenance of
up-to-date databases with relevant customer information and their requests.
• Effective collaboration and communication with colleagues from other departments within the company,
such as sales, logistics, or technical departments, to address issues comprehensively and provide excellent
customer service.
• Utilizing software platforms and technological tools, such as CRM systems and other specialized applications,
for the efficient management of customer interactions.

Back Office Agent

Advalia Services [ 10/2019 – 11/2021 ]
City: Ploiești
Country: Romania

• Responsible for the efficient management and processing of various types of documents, including forms,
contracts, invoices, and other administrative documents. Ensure accurate data verification and entry, while
adhering to internal rules and procedures to guarantee the accuracy and confidentiality of information.
• Perform data entry and verification, managing information related to clients, products, or services.
• Collaborate with relevant departments to ensure data accuracy and integrity.
• Collaborate with colleagues to resolve situations, address inquiries, and ensure a proper flow of information
within the company.Ensure compliance with the company's internal rules and procedures, being familiar
with specific policies and standards.

Electronic and Network Computer Operator

ALL BUSINESSES MANAGEMENT [ 11/2021 – 05/2022 ]
City: București
Country: Romania

• I verify the accuracy and clarity of digitized images, eliminating errors and distortions to achieve high-quality
results.
• I manage the digital documents resulting from digitization, ensuring organized and secure storage through
the use of document management solutions.
• I ensure compliance of the digitization process with data protection and information confidentiality
standards and regulations.
• Proficient in using scanners, scanning software, and content management programs for efficient document
digitization.

Electronic and Network Computer Operator

ALL BUSINESSES MANAGEMENT [ 08/2022 – 05/2023 ]
City: București
Country: Romania

• Responsibilities similar to the previous period:

- Quality control;
- Storage and management of digital documents;
- Adherence to standards and regulations;
- Utilization of tools and technologies.

EDUCATION AND TRAINING

Bacalaureat
Colegiul Național "Spiru Haret" Ploiești [ 09/2012 – 06/2016 ]
City: Ploiești
Country: Romania
Website: http://www.spiruh.ro
Field(s) of study: Education

LANGUAGE SKILLS

Mother tongue(s): Romanian

Other language(s):
English
LISTENING B1 READING B1 WRITING B1
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

CRM Customer Service / Proficient use of communication software (Outlook, Teams, WhatsApp, Messenger) /
Salesforce Knowledge

DRIVING LICENCE

Driving Licence: AM
Driving Licence: B1
Driving Licence: B