George Martinez

San Antonio, TX 78245

(210) 954-3432
georgefalcons@gmail.com
SUMMARY

A people, goal and results orientated professional. Applying my diverse background in operations,
human resources, leadership, organization, project management and training skills to produce results
in an organization committed to growth and excellence.

SKILLS PROFILE

• Operations, human resources, talent, multi-unit experience, leadership, training and team building
• Excellent digital, verbal, written communication and analytical skills

EMPLOYMENT HISTORY
Starbucks Coffee Company Sept.2021- Current
District Manager
• Lead a team of 13 store locations with total annual revenue exceeding
35 million dollars.
• Develop portfolio-level strategies to achieve each store’s financial,
operational, and customer-service goals, while addressing each store’s
unique strengths and challenges.
• Motivate, coach, and strengthen store managers as team leaders, retail
operators and business owners.
• Provide expertise on key customer issues, team staffing and management,
store operations and company policies and procedures.
Taco Cabana Oct. 2018-Sept.2021
Regional Human Resources Manager Dec. 2020
Regional Human Resources Partner Oct. 2018
• Support the leadership and management teams with personnel decisions,
performance reviews, exit interviews and compliance with federal and state
regulations.
• Develop, provide guidance & follow up with HR field teams and partners.
• Report and process activity changes within the region into payroll /HRIS
system.
• Review and analyze HR reports and payroll reports for accuracy.
• Coach and counsel regional directors, district managers & restaurant
management in human resources, performance improvement and
legal/employment concerns.
• Conduct HR related activities within 70 locations in my region with 2000
plus employees.
• Perform field investigations for internal and ethics complaints.
• Manage employee relation concerns, internal investigations, legal
compliance and HR related training activities for my region.
• Perform HR audits to ensure locations are within compliance.
• Support regional directors with training and consultation.
• Assist in recruiting and onboarding efforts throughout the company and
field.
• Conduct HR trainings to cover onboarding, I-9, benefits and fair
employment practices.
• Build relationships & connect bridges between HR, operations & training.
 Wingstop Jan.2016- Sept. 2018
Training & Development Manager
• Develop and provide guidance to corporate leadership, owners and general
managers.
• Trained and responsible for management in using food cost, labor and P&L
reports.
• Maximize sales and profitability, while coaching others to enhance.
• Minimize bottlenecks by proper training.
• Review, perform & train on how to improve & maximize OSAT.
• Certify and develop leaders.
• Enforce and improve all brand, quality, operational and sanitation
standards.
• Ensure teams are prepared for QSC evaluations.
• Managed normal admin/ HR and recruiting/hiring related items.
Church’s Chicken May 2012- Jan. 2016
District Manager
• Lead a team of 7 restaurants and over 120 team members with total
annual sales exceeding 8 million dollars.
• Ensure we are achieving & exceeding financial plans and projections
w/minimum 2% year of year increase.
• Achieve and grow OSAT/ customer satisfaction scores while increasing
customer count and retention.
• Track and report our people, performance and profit to upper leadership
during daily meetings. Create plans to improve with RGM’s.
• Ensure routines are created to improve and maintain quality, operational
and sanitation standards.
• Hold training classes & meetings to improve employee retention.
• Handle administrative, R&M and record keeping.
• Usage of P&L statements, expense reports, POS systems, radiant, talent
reef, mirus, corrigo, acclaro, & workflow systems.
• LSM, host and perform in live / pre-recorded news cast, videos and
commercials.

EDUCATION
Education
• Arizona State University- Organizational Leadership, currently pursing bachelors
• Stevens High School- Diploma