MPSPC Citizen S Charter

MOUNTAIN PROVINCE STATE
POLYTECHNIC COLLEGE
CITIZEN’S CHARTER
I. Mandate
The College shall provide higher professional,
technical and special instructions for special
purposes and promote research and extension
services, advanced studies and progressive
leadership in agriculture, education, forestry,
engineering, arts, sciences, humanities, and other
fields as may be relevant
II. Vision
A preferred university of developmental culture and
inclusive growth
III. Mission
MPSPC shall produce globally competitive leaders
molded from a tradition of excellence in instruction,
research, effective governance, sustainable
entrepreneurship. It shall share responsibility in
ensuring cultural vitality and well-being of the
community.
2
IV. Service Pledge
The officials of MPSPC do hereby earnestly commit to provide
you, our clients a kind of service that is characterized by:
S wiftness : We shall attend to your request with promptness

and dispatch with reasonable time from the official
government working time of 8:00 AM– 5:00 PM and even
beyond to ensure the delivery of effective and efficient ser-
E ffectiveness: we shall continue to provide services with the

desired results in accordance to standard of quality public
service through our frontline offices asks to serve you at their
best;
R esponsiveness: We shall respond to your comments,
suggestions and complaints concerning the quality of our
services and take appropriate actions within 24 hours
through our Public Assistance Counter task to ensure better
V ersality: we shall continue to provide you services with

flexibility to ensure that even your varied needs and queries
I ntegrity: we shall continue to serve you with honesty and

ensure that our frontline service providers and other
employees of the institution will steadfastly adhere to high
moral principles and professional standards to protect the
C ompetence: we shall continue to provide you adequate,

sufficient, and competitive services through our proficient
E fficiency: we shall render to you quality services and address

your requests the soonest possible time through our Public
3
EXECUTIVE SUMMARY
Mountain Province State Polytechnic College is the only state

institution for higher learning in the province and it aspires to
become a preferred university of development culture and inclusive
growth. Its core values of SERVICE underscore its commitment to the
adherence to policies and requirements towards the realization of its
vision. The College strongly adheres to values of spirituality,
effectiveness, responsibility, versatility, integrity, commitment,
efficiency and self-discipline as it delivers quality services to its
clients and stakeholders. The passage of RA 9485 known as the “Act
to Improve Efficiency in the Delivery of Government Service to the
Public by Reducing Bureaucratic Red Tape, Preventing Graft and
Corruption” otherwise known as Anti-Red Tape Act of 2007 provides
guidelines beneficial to the improvement of the Mountain Province
State Polytechnic College’s delivery of quality services.
In an effort to further improve the delivery of services in the

College, the new administration identified four frontline offices
catering to the needs of the students. Such frontline offices were then
required to review the citizen’s charter as prepared in 2009 and
posted in 2012. The review of the citizen’s charter have rendered the
time for the delivery of services shorter since in the registrar’s office
and the cashier’s office, the Student Information and Accounting
System is already in place at the Bontoc Campus. With the
implementation of the SIAS, forms used during enrolment were also
minimized. Procedures were also streamlined in the SSDO to focus on
the services being availed of by students.
This Citizen’s Charter is the administration’s contribution to a

red tape free Mountain Province State Polytechnic College. It features
the new vision, mission, goals and core values of the College as well
as the Performance Pledge which was already contained in the 2009
MPSPC Citizen’s Charter. This is especially true to the Registrar’s
Office, Cashier’s Office, Accounting Office, and Student Services and
Development Office as they are considered as the core frontline
services of the College. Moreover, the Citizen’s Charter also contains a
Feedback and Redress Mechanism to ensure that comments,
suggestions as well as grievances of clients and stakeholders will be
properly addressed by the concerned offices.
4
Table of Contents
LIST OF SERVICES Page No.
A. CASHIER’S……………………….. …………………………….. 8
1.Collection of Tuition and Other Fees……………………... 9
2. Issuance of Examination Permit…………………………... 10
3. Disbursement of Salaries/Honorarium/Refund/
Allowances……………………………………………………….. 11
4. Releasing of Cheque………………………………………….. 12
B. REGISTRAR’S OFFICE……….……………………………….. 16
1. Enrollment Services…………………………………………. 17
a. Enrollment for old student……………………………. 17
b. Enrollment for new students…………………………. 19
2. Issuance of Scholastic Documents …………………… 21
a. Issuance of Official Transcript of Records and
Transfer Credentials ……………………………………... 21
b. Issuance of Diploma……………………………………... 22
c. Issuance of Certification, Evaluation and
Authentication of OTR and Diploma………………….. 23
d. Issuance of Grade Slip………………………………….. 24

C. ACCOUNTING OFFICE ………………………………………... 25
1.Certification as to Enrollment………………………………. 26
2. Issuance of Statement of Account………………………… 27
3. Provide information as to status of claims and
payments………………………………………………………… 28
4. Certification as to Clearance from Outstanding

Balances as a Prerequisite in Applying for OTR………… 29
5
Table of Contents
LIST OF SERVICES Page No.
D. STUDEN SERVICES AND

DEVELOPMENT OFFICE (SSDO)
1.Student Development Services………………………………. 30
a. Processing of Certificate of Accreditation of

Student Organizations……………………………………... 31
b. Processing of Activity Permits…………………………… 33
c. Feedback and Redress Mechanism…………………….. 35
2. Institutional Student Program and Services……………. 37
a. Processing of Scholarships/Grants…………………….. 37
b. Application/Validation of Identification 39
Cards (IDS)………………………………………................
Feedback and Complaints Mechanism …………………….. 41
6
I. CASHIER’S OFFICE
1. Collection of Tuition and Other Fees

2. Issuance of Examination Permit
3. Disbursement of Salaries/Honorarium/
Refund/Allowances
4. Releasing of Cheque
7
CASHIER’S OFFICE
1. Collection of Tuition and Other Fees
Office: Cashier’s Office
Classification: Simple
Type of Transaction Government to Citizen
Who may avail: Students, suppliers, and other

government agencies
Where to Secure: Administration Building First Floor,

Cashier’s Office
Checklist of Student’s ID(s) /Clearance Form/

Requirements: Activity Permit
Client Steps Agency Fees to be Processing Person

Action paid Time Responsible
Present Prints and Payment of 1-5 Collecting

student ID / gives required minutes officer/
Permit/ official fees Staff
Clearance receipts
Total 1-5
Minutes
8
CASHIER’S OFFICE
2. Issuance of Examination Permit

Type of Transaction: Government to Citizen
Who may avail: Students
Cashier’s Office
Checklist of  Student’s ID /Clearance Form/

Requirements:
Presents Prints and None 1 minute Collecting
Student ID, gives Officer/Staff
clearance Examination
form for Permit
Finals & pay
required fee
for Prelims,
Midterms &
outstanding
balance for
Finals
Total None 1 Minute
9
CASHIER’S OFFICE
3. Disbursement of Salaries
Type of Transaction: Government to Government

Who may avail: Regular and Contractual Employees
Cashier’s Office
Checklist of  Employee’s ID
Requirements:
Presents Disbursing None 1 minute Disbursing

Employee’s Officer/staff Officer/Staff
ID gives salary
and pay slip
Total None 1 Minute
10
CASHIER’S OFFICE
4. Releasing of Checks

Type of Transaction: Government to Citizen/Government
Who may avail: Students, employees, suppliers, and
contractors
Cashier’s Office
Checklist of Valid ID’s
Requirements:
Action Paid Time Responsible
Presents Cashier’s None 2 minutes Cashier/
Valid Office staff Disbursing
Identification, releases Officer/Staff
submits cheque
Official
receipts for
payment of
equipment,
supplies &
materials,
meals &
snacks, &
Constructed
buildings.
Total None 2 Minutes
NOTE: WE GIVE PRIORITY ATTENTION AND ACTION TO THE

ELDERLY, DIFFERENTLY ABLED AND PREGNANT WOMEN
11
CASHIER’S OFFICE
School Fees
Particulars Amount
Tuition Fees:
Undergraduate ₱208.00/Unit
Undergraduate Major Subjects (BSHM. ₱315.00/Unit
BSTM, BSN)
Masteral ₱540.00/Unit
Doctoral ₱895.00/Unit
ROTC with RAATI Fee ₱387.00/Unit
CWTS/LTS ₱312.00/Unit
Miscellaneous Fee
Entrance Fee– New Student
Undergraduate ₱135.00/Semester
Graduate ₱200.00/Unit
Admission Test Fee (New Student) ₱100.00
Medical/Dental Fee
Undergraduate ₱50.00/Semester
Graduate ₱150.00/Semester
Borrower’s Card ₱20.00/Semester
Mutual Aid Fund ₱50.00/School Year
Athletic Fee ₱100.00/Semester
Cultural Fee ₱60.00/Semester
SCUAA Fee ₱100.00/Semester
Library Fee ₱300.00/Semester
School ID Card (New Students) ₱250.00
Validation Fee ₱25.00/Semester
Research Journal (Graduate School) ₱250.00/Semester
12
CASHIER’S OFFICE
School Fees
Particulars Amount
Laboratory Fees
Science Laboratory ₱100.00/Subject
Computer Laboratory ₱500.00/Subject
Typing Laboratory ₱100.00/Subject
Shop Laboratory ₱100.00/Subject
Criminology Laboratory ₱100.00/Subject
HM/TM Laboratory ₱500.00/Subject
Other Fees
Fine for spitting of Momma ₱500.00
Replacement of School ID Lace ₱34.00
Replacement of School ID Jacket ₱16.00
Replacement of School ID ₱225.00
Replacement of ID Validation Sticker ₱25.00
Spoilage ₱50.00
Lost Permit/Assessment ₱50.00
Student Services Fee ₱500.00
Certification Fee ₱25.00
Proposal Defense Fee ₱200.00
Comprehensive Exam Fee ₱200.00
Final Defense Fee ₱300.00

Approval Sheet ₱10.00/Page
Scanning Fee ₱50.00
13
CASHIER’S OFFICE
School Fees
Particulars Amount
Other Fees
Evaluation Fee ₱25.00
Completion of Grades ₱25.00/Subject
Special Examination ₱50.00/Subject
Adding/Dropping/ Changing Fee ₱50.00/Subject
Late Registration ₱100.00
Diploma ₱150.00
Library Fines ₱5.00/ day
Graduation Package (Diploma Computed based on the number of
Holder, Ribbon, Button Pin) graduates
Affiliation Fee for Practice ₱600.00

Teachers
Affiliation Fee, Make-up Duty Computed based on Actual Number
& RLE Fee– BSN of Enrollment
OJT Fee ₱500.00
Authentication Fee ₱20.00/5 copies/document
Graduation Fee
Undergraduate ₱300.00
Graduate ₱500.00
Rent of Toga
Undergraduate ₱150.00
Graduate ₱500.00
OTR
Undergraduate ₱50.00/Page
Graduate ₱100.00/Page
Driving Fee ₱3,950.00
14
II. REGISTRAR’S OFFICE
1. Enrollment Services
a. Enrollment for old student
b. Enrollment for new students
2. Issuance of Scholastic Documents
a. Issuance of Official Transcript of Records and
Transfer Credentials
b. Issuance of Diploma
c. Issuance of Certification, Evaluation and
Authentication of OTR and Diploma
d. Issuance of Grade Slip
15
REGISTRAR’S OFFICE
1. Enrollment for Old Students

Office: Registrar's Office
Classification Simple
Who may avail: Old Students
Checklist of Requirements Where to Secure
 Issued School ID Administration Bldg.
 Last Semester Grades First Floor
Client Steps Agency Fees to Pro- Person
Action be paid cessing Responsi-
Time ble
1. Pay SSC & School The SSC office SSC and 2 minutes SSC
Paper Fees at the staff collects & School Officers
SSC Office and Tala issue receipts paper
Office respectively to students Fee
2. Secure Enrollment The enrolment None 1 minute Depart-

Form from your -In-charge mental
department issues Faculty
enrolment
form
3. Accomplish The enrolment None 5 minutes Enrolment
enrollment form & in-charge In-charge
have it approved by evaluates the
the Department student grades
Chairperson (check in the previous
pre-requisite) semester.
If the student
passed all the
subjects
enrolled in the
previous
semester, the
enrolment-in-
charge
approve the
enrolment
form
16

Action be paid cessing Responsible
Time
If the student None 5 minutes Enrolment
failed or In-charge
unofficially
dropped some of
his/her
subjects, the
MPSPC
retention policy
will be applied
The department
in-charge issues
referral slip to
the students.
Guidance
Presents referral 20 Counsellor
slip to the minutes if
guidance Office referred to
for guidance & the guid-
counselling. ance office
4. Submit approved The Registrar’s None 2 Registrar's
enrollment form office staff minutes Office Staff
and show payment inputs the
for SSC & School subjects in the
Paper Fee receipts system
(actual Prints & issue
processing of assessment
enrollment form) form
5. Received the The student None 1 minute

Assessment form pays fee at the
and proceed to cahier’s office
Cashier’s Office for (applicable to
payment of fees those in the
Free Higher
Education
17
2. Enrollment for New Students
Office: Registrar’s Office

Who may avail: New Students
 High school card or its equivalent for new/ Administration
freshman students Building First Floor,
 Certificate of good moral character Registrar’s Office
 Birth certificate issued by PSA
 Transfer credentials for transferee
a. Certificate of transfer credential
b. True copy of grades
Client Steps Agency Fees Pro- Person
Action to be cessing Responsible
paid Time
1. Pay SSC & School The SSD office SSC 2 SSC Officers
Paper Fees at the collects fee & and minutes
SSC Office and Tala issues receipt School
Office to the paper
students Fee
2.Secure Enrollment The enrolment None 1 Depart-
Form from your -in-charge minute mental
department issues Faculty
enrolment
form
3.Accomplish The enrolment None 5 Enrolment
enrollment form & -In-charge minutes In-charge
have it approved by checks
the Department admission
Chairman (check requirements
pre-requisite) and check
prerequisite
for transferees
before
approval of
enrolment
form
18

Time
4.Present approved The Registrar’s None 2 Registrar's

enrollment form Office staff minutes Office Staff
together with the SSC checks the
& Tala receipts and completeness
entrance credentials of the
(actual processing of admission
enrollment form) requirements
Inputs the
subjects in the
system
Prints and
issue the
assessment
form
5. Received the Assess- The students None 1
ment form and pays fee if not minute
proceed to Cashiers included in
Office for payment of the Higher
fees Education
11
Total None
Minutes
19
3. Issuance of Official Transcript of Records and Transfer

Who may avail: Students or any authorized
representative
 Duly accomplished clearance for OTR Administration Bldg.

First Floor
Action paid Time Responsi-
ble
1. Gets clearance form Th Registrar SSC and 2 minutes Registrar's
and secures Office staff School Office Staff
required signatories issues paper Fee
clearance
2. Submit The Registrar OTR Fee 1 minute Registrar's

accomplished Office staff Undergrad Office
clearance for OTR checks P50/ page Staff/
clearance Cashier’s
and receipts. Graduate Office Staff
School
Issues claim P100/page
stub for
claiming the
requested
documents
3. Actual Preparation The Registrar None 10 minutes Registrar's

of OTR/Transfer Office staff Office Staff
Credentials prepares the
requested (for requested
regular days during documents
and after then notifies
enrollment and the client
graduation period) through text
message.
5. Present claim stub/ The Registrar Documen- 3 minutes Registrar's
Authorization letter office staff tary Stamp Office Staff
issues - P20.00
requested
document
20
4. Issuance of Diploma

representative
 Valid IDs or Authorization Letter if through Administration
representative Building First Floor,
Registrars Office
Time
1.For unclaimed The Registrar None 3 Registrar's
diploma: Present valid Office staff minutes Office Staff
ID and authorization checks the ID
letter together with a presented
valid ID if through a before
representative Issuance of
diploma
2.For replacement of lost The Office of Diploma 1 day Office of the
diploma: submit letter the President Fee President
of request addressed to receives and P150.00 Staff
the College President, approves the
Affidavit of lost and requests.
Receipt of Diploma Fee
3.Prepare requested The Registrar None 5-10 Registrar's
document for signature Office staff working Office Staff
prepares the days
requested
document
4.Present claim stub The Registrar None 3 Registrar's
and valid ID (and Office issues minutes Office Staff
authorization letter the diploma
together with a valid ID
if through a
representative)
21
5. Issuance of Certification, Evaluation and Authentication

of OTR and Diploma

Type of Transaction : Government to Citizen
representative
 Valid IDs or Authorization Letter if Administration Bldg. First

through representative Floor
Client Steps Agency Fees to be Pro- Person
Action paid cessing Responsible
Time
1. Pay at the The Cash- Certification 2 minutes Cashier’s Office
Cashier's Office ier’s Office Fee - P25.00 Staff
for documents staff issues Authentica-
being receipt of tion Fee -
requested documents P20.00 for 5
being sets of
requested document
being
authenticat-
ed
2. Present Official The None 3 minute Registrar's
Receipt Registrar’s Office Staff
office staff
prepares
and issues
the
requested
documents
Total 5 Minutes
22
6. Issuance of Grade Slip
Office: Registrars Office


representative
 Valid IDs or Authorization Letter if through Administration

representative Building First Floor,
Registrars Office

Time
1. Present issued The Registrar’s None 3 Registrar's

School Identification Office staff minutes Office Staff
Card for walk-in prints &
clients (not applicable issues the
for those who are in grade slip of
queue) the students
3
Total None
Minutes

23
III. ACCOUNTING OFFICE
1. Certification of Enrollment and Billing

2. Issuance of Statement of Account
3. Provide information as to Status of Claims and
Payments
4. Certification as to Clearance from Outstanding
Balances as a Prerequisite in Applying for Official
Transcript of Record (OTR)
24
ACCOUNTING OFFICE
1. Certification of Enrollment and Billing
Office: Accounting Office

representative
 Valid IDs or authorization letter if through Administration

representative Building First Floor
1. Pay at the Cashier’s Cashier’s P25.00 1-5 Cashier’s

Office Office staff will minutes Office Staff
issue the
official receipt
2.Proceed to the Regis- The Registrar’s None 1 Registrar's
trar's office and pre- Office will Minute Office Staff
sent proof of payment prepare the
(Official Receipt) certificate
being
requested
3.Obtain Certificate of None 2 Registrar's
Enrollment and Minutes Office Staff
Billing duly signed by
the Registrar
4.Proceed to the Certification of None 3 Accounting
Accounting Office and Enrollment minutes Office Staff
present the Certifica- and Billing will and
tion of Enrollment be counter- Accountant
and Billing signed by the
Accountant
5. Receive Certificate of The Account- None 1 Accounting
Enrollment and ing office Staff minute Office Staff
Billing after signing in will release the
the logbook. Certification of
Enrollment
and Billing
25
ACCOUNTING OFFICE
2. Issuance of Statement of Account

representative
 Valid IDs or authorization letter if through Administration Build-
representative ing First Floor
Time
1. Pay at the Cahier’s Cashier’s P 25.00 1-5 Cashier’s
Office Office staff will minutes Office staff
issue the
official
receipt
2.Proceed to the ac- Received the None 1 minute Accounting
counting Office and required Office Staff
present School ID and document
proof of payment
(Official Receipt)
3.Seek for the issuance The account- None 3 Accounting

of statement of ing staff will minutes Office
account print the form Staff and
then have it Accountant
signed by the
Accountant
4.Receive the form af- Release the None 3 Accounting
ter signing in the log- form with the minutes Office Staff
book required
document
8-12
Total P 25.00
Minutes
26
ACCOUNTING OFFICE
3.Provide Information as to Status of Claims and


representative
 Valid IDs or authorization letter if through Administration Building

representative First Floor, Accounting
Office

Time
1. Ask permission from Accounting None 5 Accounting

the counter and state staff will minutes Office Staff
the nature of your verify from the
concern. accounting
logbooks and
book of
accounts
5
Total None
Minutes
27
ACCOUNTING OFFICE
4. Certification as to clearance from outstanding balances as a

prerequisite in applying for OTR

representative
 Valid IDs or authorization letter if through Administration
representative Building First Floor
Time
1. Proceed to the Registrar’s None 2 Registrar ‘s
Registrar’s Office and Office staff will minutes Office Staff
apply for copy of OTR issue a
clearance form
2.Obtain and None Client
accomplish the
clearance form
3.Seek clearance of the None Client
required offices
4.Proceed to the Ac- Accounting None 3 Accounting
counting Office for the office check minutes Office Staff &
signing of clearance the record if Accountant
If the applicant has the client has
outstanding balance, an outstand-
he/she will be ing balance
required to settle his/
her account
In no outstanding
balance, the
clearance will be
signed.
5. Receive the form after Release the None 1
signing in the Form minute
logbook.
6
Total None
Minutes
28
IV. STUDENTS SERVICES AND DEVELOPMENT OFFICE
(SSDO)
A. Student Development Services

1.Processing of Certificate of Accreditation of
Student Organizations
2.Processing of Activity Permits
3. Feedback and Redress Mechanism
B. Institutional Student Program and Services
1. Processing of Scholarships/Grants
2. Application/Validation of Identification Cards
(IDS)
29
SSDO
1. Processing of Certificate of Accreditation for Student

Organization
Office: Student Services and Development Office
Who may avail: Students of MPSPC (Undergraduate and
Graduate)
Where to Secure: Academic Building, First Floor,
Room No. 104
Checklist of Requirements:
NEW ORGANIZATION
Group of at least 25 students
Application Letter (Signed by the highest officer and noted by the
adviser)
List of ad-hoc officers, members, advisers with their corresponding
courses, address, contact numbers and signatures
Constitution and By-laws of the organization
Pledge of Commitment (SSDO Form No. 07) & Bio-data of Officers
(SSDO Form 10)
One year plan of activities with tentative schedule, venue and
budgetary requirements
EXISTING ORGANIZATION
 Application Letter (Signed by the highest officer and noted by the
adviser)
 List of new officers, advisers with their corresponding courses,
contact numbers and signature
 Annual accomplishment report (with copy student publication if
applicable)
 Financial report (Audited by the JPIA Auditors Group)
 Pledge of f Commitment (SSDO Form No. 07) & Biodata of Officers
(SSDO Form 10)
 One year plan of activities with tentative schedule, venue and
budgetary requirements
 The original copy of the Pass Book (if with bank account)
 Amendments to the Constitution and By-laws
* May be submitted after election of new officers
30
SSDO

Time
1. The student The SSDO None 1 SSDO Staff
officer records personnel minute
required entries at review the
the SSDO logbook entries and
as follows: prepare the
Full name required
Course and documents
curriculum year
Purpose of visit
2. Submits the Evaluates None 5 SSDO Staff

required documents submitted minutes
and all required documents for
attachments completeness;
Reviews the CBL

and plan of
activities
whether or not
they are in
accordance with
College policies
and guidelines
Recommends or
disapproves the
application for
Certificate of
Accreditation
Process and
issue the
Certificate of
Accreditation
6
Total None
Minutes
31
SSDO
2. Passing of Activity Permit
Office: Student Services and

Development Office (SSDO)
Who may avail: Students and authorized
representative
Where to Secure Academic Building, First Floor,
Room No. 104
Checklist of Requirements
 Properly filled-out Activity Permit Form (APF);
 APF reproduced in seven copies;
 Certificate of Accreditation (For student organizations only);
 Attached program of activities; and
 Parents/ Guardians consent duly notarized (SSDO Form No. 11) and
Group Accident Insurance (For Field Trip and Educational Tours only)

Time
1. The student officer The SSDO None 1 SSDO Staff

records required personnel minute
entries at the SSDO review the
logbook as follows: entries and
Full name prepare the
 Course and required
curriculum year documents.
Purpose of visit
32
SSDO

Time
2. He presents  He evaluates None 20 SSDO Staff
properly filled-out submitted minutes
Activity Permit documents;
Form (APF)  Checks
complete with completeness of
signatures of all signatories on
concerned and APF
required  Inspects
attachments applicable
required
document
attachments
 He approves/
disapproves/
holds in
abeyance the
Activity Permit
application
 Gets the SSDO
copy of the
approved
Activity Permit,
hands the other
copies to the
student officer
 Puts on records
approved
Activity Permit
for monitoring
purposes
 Keeps the SSDO
copy of the
approved
Activity Permit
21
Total None
Minutes
33
SSDO
3. Feedback and Redress Mechanism
Office: Student Services and

Development Office (SSDO)
Who may avail: Students and authorized
representative
Where to Secure Academic Building, First Floor,
Room No. 104
Feedback
For comments and feedbacks, SSDO clients may fill out the Clients
Evaluation of SSDO services available at the SSDO office. The duly
accomplished Evaluation Form (SSDO Form No.05) may be submitted to
the SSDO office or dropped in the designated suggestion boxes.
Redress
A complaint against MPSPC personnel/ Students shall be given due
course when it is in writing, subscribed and sworn to by the
complainant (SSDO Form No.06 for light offenses and Affidavit Format
for grave offenses). The complaint (reproduced in triplicate), which shall
contain the following details, maybe filed anytime with the Director of
SSDO.
 Full name and address/course and year of the complainant;

 Full name and address of the person complained of as well as his
position/ designation and office/ department of employment;
 A narration of the relevant and material facts, which shows the acts
or omissions allegedly committed by the civil servant/ student;
 Certified true copies of the documentary evidence and affidavits of
his witnesses, if any; and
 Certification or statement of non-forum shopping.
In the absence of any one of the aforementioned requirements, the

complaint shall be dismissed. The SSDO shall assist in the preparation
of the complaint in good form provided the complainant provides all the
necessary details.
34
SSDO
Client Steps Agency Action Fees to Pro- Person

be paid cessing Responsible
Time
1.The student The SSDO personnel None 1 SSDO Staff
records review the entries of the minute
required student in the SSDO
entries at the logbook and then direct
SSDO logbook him to take a seat and
as follows: ready documents for
 Full name processing
 Course and
curriculum
year
 Purpose of
visit
2. He submits  He evaluates
complaint in submitted
good form documents;
(triplicate) with  Checks completeness
required of information
attachments  Inspects applicable
required document
attachments
 Receives two copies
and returns one copy
to the student/
complainant or
assist in the
completion of the
complaint in good
form
 Puts on records formal
complaint received for
monitoring purposes
 Complaints shall be
resolved within 10
working days
without prejudice to
higher administrative
recourses should
either or both parties
decide to pursue the
matter further.
35
SSDO
4. Processing of Scholarships/Grants
Office: Student Services &
Development Office
Who may avail: Students of MPSPC
(Undergraduate and
Graduate)
Where to Secure Academic Building, First
Floor, Room No. 104
Checklist of Requirements
 First time scholars: scholarship award or certification and assessment
form
 Incoming freshmen: copy of high school card, certificate of good moral
character; certification as valedictorian or salutatorian and assessment
form
 Current/ continuing MPSPC students: grade sheet for the last semester
he was enrolled and assessment form
 Copy of NSO Birth Certificate for Dependents of MPSPC Employees
 DILG Certification for SK Officials and Barangay Official Dependents
(Copy of NSO Birth Certificates for Dependents)
 School Paper published in the past semester for Tala, The Mocking Bird,
Editor in Chief and Staff.
be paid cessing Responsi-
Time ble
1. The student/ schol- The SSDO person- None 2 SSDO Staff
ar records required nel review the minutes
entries at the SSDO entries of the
logbook as follows: student/ scholar
 Full name in the SSDO
 Course and logbook and then
curriculum year direct him to take
 Purpose of visit a seat and checks
 Signature in the List of
Scholars
(Submitted by
each sponsor or
recommending
college personnel)
36
SSDO

be paid cessing Responsible
Time
2. Present any of The SSDO person- None 2 SSDO Staff
the following nel reviews and minutes
documents: verifies the
documents
submitted
 Incoming Issues Scholarship

freshmen: copy of Application Form
high school card, and instructs
certificate of good student to fill them
moral character; out and submit
certification as accomplished form
valedictorian or to the SSDO
salutatorian and personnel together
assessment form with the required
attachments
 First time The SSDO person-

scholars: nel reviews and
scholarship verifies the
award of Scholarship
certification and Application Form
assessment form submitted together
with its
attachments
 Current/ The applications

continuing shall be forwarded
MPSPC students: to the College
grade sheet for Scholarship
the last semester Committee for
he was enrolled appropriate action
and assessment
form
 Fill out Forms

4
Total None
Minutes
37
SSDO
5. Application/Validation of Identification Cards (IDs)
Office: Student Services &

Development Office
Type of Transaction:: Government to Citizen
Who may avail: Students of MPSPC
(Undergraduate and Graduate)
Where to Secure: Academic Building, First Floor,
Room No. 104
Checklist of Requirements:
ID Application ID Application
(For New Students) (For Old Students)
 Assessment Form duly stamped  Assessment Form duly stamped
by the Guidance Office by the Guidance Office
Proof of payment of ID Fee  Proof of payment of ID Fee
(included under miscellaneous (included under miscellaneous
fees)  Completely filled-out ID
Completely filled-out ID validation form
application form  Existing Identification (ID) card

Time
1.Proceed to SSDO. The SSDO None 1 SSDO Staff

The student records personnel minute
required entries at review the
the SSDO logbook as entries of the
follows: student in the
Full name SSDO logbook,
 Course and checks proof of
curriculum year payment of ID
Purpose of visit Fee and then
Signature direct him to
take a seat and
ready ID
application/
validation form
for processing
38
SSDO

Time
2. He presents  He checks None 8 SSDO Staff

properly filled-out completeness of Minutes
ID Application/ ID application/
Validation Form validation form
complete with all  He takes picture
information of the student
required  Prepares and
edit ID template
3. He signs on the Finalize ID None 1 SSDO Staff

electronic template of the Minute
signature template student
 Prints ID,
attach
accessories and
hands the ID to
the student
10
Total None
Minutes

39
FEEDBACK AND COMPLAINTS MECHANISM
How to send Answer the customer satisfaction and feedback form and
a feedback drop it at the designated drop box of the office being
visited.
How Every Fridays, the Events Management Office opens the

Feedback are drop box, compiles, then records all customer and
processed feedback forms collected. Feedbacks are forwarded to the
relevant offices for their appropriate action.
How to file a In case of complaint, send us a written complaint

complaint addressed to the following:
 Office of the President

Bontoc, Mountain Province
 Office of the Vice President for Academic Affairs
 Office of the Executive Dean
 Office of the Executive Dean
Tadian, Mountain Province
You may also express your grievance through any of the

following:
 Email your complaints to:

mpspc_op@yahoo.com
mpspccashiersoffice@gmail.com
mpspcregistrar@gmail.com
mpspcssdo2015@gmail.com
 See the Head of Office that you had transacted.
40
FEEDBACK AND COMPLAINTS MECHANISM
How are Upon receipt of the written/emailed complaint,

complaints investigation of the raised complaints is made. After
processed? which, the complaint is then forwarded to the
relevant office for their explanation if warranted.
In case of a formal investigation, the concerned office

will create a report after the investigation and shall
submit it to the head of agency for appropriate action.
The concerned office will give the feedback to the
client.
For inquiries and follow-ups, clients may contact the

College through the email address and phone
numbers provided in the contact information
Contact MPSPC: mpspc_op@yahoo.com

Information
0910-845-1749
0966-260-1137
PCC: 8888
CCB: 0908-881-6565
41
List of Offices
Office Address Contact

Information
1. Cashier’s Poblacion, Bontoc 0919-9913-380
Office Mountain Province mpspccashiersof-
fice@gmail.com
2. Registrar’s Poblacion, Bontoc 0910-845-3749

Office Mountain Province mpspcregis-
trar@gmail.com
3. Accounting Poblacion, Bontoc 0908-3959-556

Office Mountain Province Nozxer_113
@yahoo.com
4. Student Poblacion, Bontoc mpspcs-

Services and Mountain Province sdo2015@gmail.com
Development
Office
42

MPSPC Citizen S Charter

Uploaded by

Copyright:

Available Formats

You might also like

MPSPC Citizen S Charter

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

MPSPC Citizen S Charter

Uploaded by

Copyright:

Available Formats

MOUNTAIN PROVINCE STATE

S wiftness : We shall attend to your request with promptness

E ffectiveness: we shall continue to provide services with the

V ersality: we shall continue to provide you services with

I ntegrity: we shall continue to serve you with honesty and

C ompetence: we shall continue to provide you adequate,

E fficiency: we shall render to you quality services and address

Mountain Province State Polytechnic College is the only state

In an effort to further improve the delivery of services in the

This Citizen’s Charter is the administration’s contribution to a

LIST OF SERVICES Page No.

d. Issuance of Grade Slip………………………………….. 24

4. Certification as to Clearance from Outstanding

LIST OF SERVICES Page No.

D. STUDEN SERVICES AND

a. Processing of Certificate of Accreditation of

b. Processing of Activity Permits…………………………… 33

c. Feedback and Redress Mechanism…………………….. 35

2. Institutional Student Program and Services……………. 37

Feedback and Complaints Mechanism …………………….. 41

1. Collection of Tuition and Other Fees

1. Collection of Tuition and Other Fees

Office: Cashier’s Office

Type of Transaction Government to Citizen

Who may avail: Students, suppliers, and other

Where to Secure: Administration Building First Floor,

Checklist of Student’s ID(s) /Clearance Form/

Client Steps Agency Fees to be Processing Person

Present Prints and Payment of 1-5 Collecting

2. Issuance of Examination Permit

Office: Cashier’s Office

Checklist of  Student’s ID /Clearance Form/

Total None 1 Minute

Office: Cashier’s Office

Type of Transaction: Government to Government

Presents Disbursing None 1 minute Disbursing

Total None 1 Minute

Office: Cashier’s Office

Total None 2 Minutes

NOTE: WE GIVE PRIORITY ATTENTION AND ACTION TO THE

Borrower’s Card ₱20.00/Semester

Mutual Aid Fund ₱50.00/School Year

Athletic Fee ₱100.00/Semester

Cultural Fee ₱60.00/Semester

SCUAA Fee ₱100.00/Semester

Library Fee ₱300.00/Semester

School ID Card (New Students) ₱250.00

Validation Fee ₱25.00/Semester

Research Journal (Graduate School) ₱250.00/Semester

Computer Laboratory ₱500.00/Subject

Typing Laboratory ₱100.00/Subject

Shop Laboratory ₱100.00/Subject

Criminology Laboratory ₱100.00/Subject

HM/TM Laboratory ₱500.00/Subject

Replacement of School ID Lace ₱34.00

Replacement of School ID Jacket ₱16.00

Replacement of School ID ₱225.00