ELIZABETH GARDINER

Greater Accra | + 233 241303464 | elsiegardiner@gmail.com

Professional Summary
Responsible and motivated Business development and Communication professional,
passionate about delivering outstanding quality and service.
Experience
COMMUNICTION LEAD May 2023 to Current
HR CERTIFICATION CENTRE - Accra, Ghana
Sales call management: customer inquiries via phone, SMS, WhatsApp chat, or emails
Responsible for customer inquiries via all social media platforms
Maintain and update call data for outbound communication and Oversee the processes
involved in closing business transactions with customers
Develop and maintain cooperative selling relationships ,Analyze and report on sales
performance and sales trends.
BUSINESS DEVELOPMENT TEAM LEAD Feb 2021 to Jan 2022
IBG TECH - Accra, Ghana
Conducted thorough market research, which included taking surveys, doing desktop
research, sending emails and making calls,
Answering all product-related questions politely and addressing queries promptly
Collaborated with the business development and software development teams
Performed product demonstrations for customers, staff, and other stakeholders
Identified new market opportunities and relied on it to make informed decisions.
Inside Sales Executive// Customer Service and PR Apr 2014 to Nov 2015
Jobberman Ghana Limited - Accra, Ghana, Ghana
Conducts Contract Administration Requests including adds, deletes, and changes
Complete and maintain accurate sales forecasts, data gathering, and reports for
Business Managers
Conduct Post Sale Follow Up
Managed personnel and HR-related processes including recruitment
Management of short listings/selection process as well as other aspects of the
recruitment
Conduct ongoing customer needs, analysis, and research of customer requirements
through first-party resources
CALL CENTRE EXECUTIVE //CUSTOMER SERVICE ADVISOR Aug 2011 to Mar 2014
Millicom Ghana Limited - Accra, Ghana
Resolve product or service problems by clarifying the customer's complaint
Up and cross-sale of products and service
Record details of inquiries, comments, and complaints on required applications
Prepare and submit customer interactions and provide feedback on the efficiency of
the customer service process
Attracted potential customers by answering product and service questions; suggesting
information about other products and services
Followed up customer calls where necessary, giving additional information to help
resolve problems.
Core Qualifications
Customer Follow-Up Telemarketing
Data Collation Product Knowledge
Complaint Resolution Office Management
Education
Bachelor of Business Administration, Business Administration 2015
UNVERSITY OF PROFESSIONAL - Accra
Higher National Diploma, Marketing 2011