Technical Bulletin

Date Ref. No. Revision Type IRIS Level Source

07.04.21 15TV016 29 REACTIVE 2 TD

Models

GN1G_XMH, XMA Chassis

Subject: Software packages follow-up for GN1G chassis [REVISION 29].

SW version: 5.457 EUA Link.: sony_tvupdate_2015_5457_eua_auth.zip

SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
IRIS Section
Issues Segment Rev.
code code
Operating System update to Android 7.0 (Nougat) 1183 SWO
ALL R25
Support Hybrid Log-Gamma HDR for USB/DLNA D13X SWO
Operating System update to Android 6.0 (Marshmallow) 1183
SWO
Force Factory Reset (for more info check 17TV005) 1712 ALL R21
USB stick or hard disk drive (HDD) as expandable memory G717 MEM
Amazon video support (World Wide) E38X SWA ALL R20
Recording (for more info check att. ‘Android_3317.pdf’) 176X SWO R15
ALL
Twin Picture (PIP / PAP) (for more info check att. ‘Android_3317.pdf’) 137X VPD R17
YouView service (UK, Guernsey, Isle of Man, Jersey ) D231 SWO ALL R9
PlayStation Video (replacement for Video Unlimited) C718 SWA
Viewing timer C758 SWA
HDMI 3G/6G speed for 4K 50p/60p F718 VPD
ALL R8
Extended HEVC support for 2K/4K broadcast and ASTRA test F76X VPD
Support of Android’s restricted profile (restricted App access) F378 VPD
5.1 surround sound for Netflix E584 APD
Internet Browser 121F DNS
PlayMemories Online C774 SWA
ALL R4
Multilingual Keyboard (USB/BlueTooth) 1715 KDB
Playstation Now (incl. support of PS4 controller) (UK) S774 SWA

ROGESDTRSE - 12/21/2021 4:38 PM

ASC REPORTING

Repair type Condition code Symptom code Part number Section code Defect code Repair code Part Primary Flag
Reactive issue Issue 15TV016 issue 1 2 1

Sony Europe B.V.

Service, Quality and Environment
Service Engineering
1/4
2/2 15TV016 R29

REMEDIED ISSUES
IRIS Section
Issues Segment Rev.
code code
no video in HEVC Interlaced D310
VPD ALL R29
VEWD Internet Browser security C310
Security patch update 117N SWO ALL R28
Improves the help text of ‘’HDMI signal format’’/‘’Enhanced format’’ for
D786 VPD ALL R27
HDMI 1
Improve waterfall noise (multiple horizontal line) with HDR content D316 VPD
ALL R26
missing HDMI video range setting F17N SYS
NPO hbbtv content is not played C72C DPR
TV f reezes when switching to DVB-S channel PMC 672C SYS
Video freeze and lipsync OFF on ‘Amazon Prime’ playback C35A DPR
No sound with ONKYO amplifier connected via HDMI ARC G786 OUT ALL R25
Sometimes no picture when PS4-Pro is connected 2310 VPD
Beeping sound during channel change from PCM to Dolby digital(AC3) 6532 APD
General stability improvement (random reboot) 211D SYS
WiFi connection problem D22C WLS
Shutdown pop up not able to close by volume key 317L SWO
Slow menu operation 617N SYS
5 & 6 times blinking 1X17 SYS
‘WD My Book AV TV’ HDD is not detected after St-by I781 SYS ALL R24
Stuttering playback on Amazon video when pressing ACTION MENU or
C17N VPD
VOL+/- buttons
Poor video quality on BBC iPlayer when using “Watch from start” feature C331 VPD
Sound skipping when using Sonos sound bar 2550 APD
Stuttering playback on Amazon video when pressing ACTION MENU or
C177 VPD
VOL+/- buttons
ALL R23
Poor video quality on BBC iPlayer when using “Watch from start” feature C331 VPD
Sound skipping when using Sonos sound bar 2553 APD
Issues listed in R21 R22
Slow response, freeze and reboot improvement 272C VPD
Audio remains ON 2-3 seconds after switch OFF P525
Audio issues in combination with subwoofer SWF-BR100 G575 APD ALL R21
During zapping pop noise 6544
Picture blanks when entering Guide S310 VPD
General stability improvement (continuous reboot when TV boot-up) J11D VPD ALL R20
Randomly blue illumination at the bottom middle of the screen. 216R LCD
Unresponsive Inf rared remote. 1151 REM ALL R19
Inf rared remote unresponsive for 1 minute after switch on. J151 REM
During zapping black screen with sound of the original channel 6575 APD
EPG languages mixed between Finnish and Swedish (Nordics) U286 FMW
HDD rec small bug T781 SYS ALL R18
Slow response Remote Commander on Satellite tuning D154 SWO
ITV catch-up service not accessible (certain regional transmitters) (UK) C270 SWO
TV f reezing with ZIGGO (Netherlands). C35A VPD ALL R16
General stability improvement. 272C SWO ALL R15
Stretched menu during start-up J17N VPD ALL R14
For UK: All issues listed in R11, R12 and R13 R13
Reboot when zapping improvement. 611D VPD
ALL R12
Black screen when powering on the TV improvement. 6310 VPD
 15TV016 R29 3/4

TV ’s stop responding to commands improvement. 372C VPD

USB playback freezing. 3781 VPD
Black screen improvement. 2310 VPD
TV f reezing and reboot improvement. 272C VPD ALL R11
Slow response improvement. 272C VPD
Black screen on Pearl TV. C310 VPD
Low audio volume on audio description. T521 SWO
ALL R10
Green bar on HEVC codec video. DX32 VPD
General stability improvement. 272C SWO
TV f reezing with ZIGGO (Netherlands). C72C VPD ALL R9
Channel sorting improvements for Sony Editor (DE, AT and CH only). D26X SYS
HDMI lip-sync issue on various inputs. F536 APD ALL R8
Audio drop out in combination with sound bar. G550 APD
Compatible with XMA 55” panel D786 DDC 55” XMA R7
Set randomly restarts itself when using Ziggo/CI+ module (in the
K11D SWO ALL R6
Netherlands).
Set randomly restarts itself when using Ziggo/CI+ module (in the
K11D SWO ALL R5
Netherlands).
General stability of the TV 272C SYS ALL R3
Lip Sync in HDMI input. F536 APD
Black screen without video after ‘Please wait’ on 10 MHEG-ICS channels
C21A DPR ALL R2
(UK).
Wi-Fi connectivity of the TV. D21F WLS
Support iPlayer. E786 DPR
ALL R1
Perf ormance and stability of the USB video playback features. D781 VPD
Black screen and no sound caused by input change from YouTube to
617N DPR
other input terminal. ALL R0
Black screen on USB Video playback. F781 DPR
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set,
remove the power or do not press any other button except as instructed until the update is completed.
The f irmware update process may take up to approximately 30 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For f ull software procedure please check Service Manual.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root
of an empty USB stick.
1. Af ter AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
ROGESDTRSE - 12/21/2021 4:38 PM
2. Insert the USB stick into the USB slot located at the side of the TV set.
3. A series of different messages will appear on the TV screen - f ollow the on screen instructions.
4. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating
process (White colour) (5 minutes).

And Update Icon will be shown on screen under updating.

5. Af ter approximately 30 minutes, the TV will reboot to complete the update.

Sony Europe B.V.

Service, Quality and Environment
Service Engineering
3/4
 4/2 15TV016 R29
CAUTION: During the f irmware installation process, do not remove the USB device, switch off the TV set or
remove the power.
6. When the f irmware update is complete, a message is displayed on the TV.
It is now saf e to remove your USB device from the USB slot.

REVISION HISTORY
Rev. R0 R1 R2 R3 R4 R5 R6 R7 R8
SW #2.177 #2.209 #2.243 #2.257 #2.287 #2.323 #2.333 #2.343 #2.605
Date 27.05.15 16.06.15 24.06.15 29.06.15 15.07.15 24.08.15 27.08.15 12.10.15 14.10.15

Rev. R9 R10 R11 R12 R13 R14 R15 R16

#2.623, #2.637, #2.623 #2.645 #2.645 #3.179 #3.179 #3.179 #3.179, #3.323,
SW
#2.605 #2.637 #2.647 #3.155 #3.155 #3.317 #3.317
Date 04.11.15 17.11.15 14.12.15 21.12.15 29.01.16 01.02.16 17.02.16 01.03.16

Rev. R17 R18 R19 R20 R21 R22 R23 R24 R25
#3.315, #3.323, #3.395 #3.473 #3.533 #3.533 #3.533 #3.865 #3.925 #5.381
SW
#3.317 #3.845 #3.865 #3.885
Date 08.03.16 12.04.16 19.06.16 07.11.16 23.02.17 19.04.17 28.06.17 25.10.17 14.03.18

Rev. R26 R27 R28 R29

SW #5.417 #5.433 #5.435 #5.457
Date 20.02.19 10.04.19 26.06.19 07.04.21