Your annual

mortgage
statement
explained
Illustration only
This brochure is only a guide to help explain your
statement and how our mortgages work.

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 About your mortgage
If the Bank of England base rate materially changes
or stops being available
If for any reason the Bank of England base rate
materially changes or stops being available, we’ll
replace it with an alternative rate that we reasonably
consider to be the closest available equivalent.
We’ll give you at least 14 days’ notice before the
alternative rate takes effect.

What happens if I change my address to outside the

United Kingdom?
If you change any address, we have for you to one in a
different country, we might not be able to offer you
certain mortgages.

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 Your statement explained
The descriptions below correspond to the numbered
images on the next few pages. We’ve designed them
to help you understand your own statement. The
items listed in the example will only be shown on your
statement if they apply to your mortgage.
1. Your account summary
Mortgaged property
The address of the property that the mortgage is
associated with. This might be different from the
postal address we use for you.
The repayment terms of your mortgage
Whether your account is interest only, repayment or a
combination of both.
Remaining term
The years and/or months until the end of your
mortgage contract based on the original agreed term
and doesn’t take into account any overpayments or
term reduction through offset adjustments.
Current interest rate of your mortgage
The rate that applies to your loan on the date shown.
2. Your payment summary
Current monthly payment
The amount you pay each month.
Previous balance
The balance of your mortgage at the end of your
previous mortgage year.
Current balance
The balance of your mortgage at the end of your latest
year.
Interest charged this period
The amount of interest we applied to the account
during the last mortgage year. It also takes into
account any interest rate changes during this period.
3. Interest rates
The interest rates we applied to your account during
the last mortgage year.
4. Your monthly payments explained
Your new monthly payment from the date detailed in
your annual statement.
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5. Your mortgage account in more detail
Payment due
The monthly payment amount due.
Credit
All payments received during the year and any other
credits.
Debit
This could include things like legal costs, administration
costs, payments recalled by your bank and unpaid
Direct Debits. It also includes the interest charged for
the month.
Balance carried forward
The balance outstanding on your account at the end of
the statement period. The balance on your mortgage
year end statement includes all transactions and
interest up to the end of your mortgage year. If we told
you your balance previously, this will have been at an
earlier date and may not have reflected all the
payments you’ve made or the interest charged up to
the end of your mortgage year.
Viewing all your information online
You can see the information on your mortgage
statement in Online Banking. Find out more at
barclays.co.uk/mortgages
6. Paying off your mortgage
This section gives you an illustration only of how
much it could cost you to repay your mortgage in full
on the statement date.
This is not a final redemption statement. There may be
additional charges that we haven’t applied to your
mortgage account yet. These will affect the total cost
of the repayment shown.
Q. Can I use the balance outstanding as a redemption
amount?
A. No, the balance shown on your statement was the
amount owed as at the end of your last mortgage year,
as shown in the example on the next page. Since that
time, interest has accrued and you may have made
another payment so you’ll need to request a
redemption statement.
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 Example of your annual
mortgage statement
Dates and amounts are for illustration only.

Your annual mortgage statement for 2023

1 Your account summary

Your account number 90-123-45678

Mortgaged property 1 Any Street
Any Town
Any County
AN1 6NY
The repayment terms of your mortgage Repayment
Remaining term 7 years 8 months
Current interest rate of your mortgage as 5.24%
30 September 2023

2 Your payment summary

Current monthly payment £101.02

Previous balance £20,210.34

Current balance £19,222.06

Interest charged this period £229.54

3 Interest rates

The following interest rates were applied to your mortgage during the statement period.

1 October 2022 to 30 September 2023 5.24%

Current interest rate as of 30 September 2023 5.24%

4 Your monthly payments

Commencing from 1 October 2023 your monthly payment will be £99.84

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 5 Your mortgage account in more detail

If you made a payment shortly before the mortgage year end and it’s not shown, it’ll be included on your
next annual statement.
Date Description Payment due Debit Credit Balance

1 Oct Balance brought forward £20,210.34

Oct Payment due £101.02

16 Oct Payment – thank you £101.02

Oct Interest charged for Oct £19.42

Nov Payment due £101.02

16 Nov Payment – thank you £101.02

Nov Interest charged for Nov £18.71

Dec Payment due £101.02

16 Dec Payment – thank you £101.02

Dec Interest charged for Dec £19.26

...

...

30 September 2023 Balance carried forward £19,222.06

6 Paying off your mortgage

As this is an illustration only, there may be additional charges and interest which we haven’t yet
applied to your mortgage account. These could affect the total cost of repayment shown below.

Outstanding balance £19,222.06

Early Repayment Charge £1,000.00

Mortgage exit fee £275.00

Total cost of repayment in full £20,497.06

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 All about payments and transactions
This section gives you information about how you can
change payments to your mortgage and make
overpayments in Online Banking. It also provides
helpful descriptions of mortgage terminology and
what they mean for you.
Direct Debits
Q. If I pay by Direct Debit and my payment has
changed, what do I need to do?
A. You don’t need to do anything – we’ll change your
payment amount for you.
Q. Can I change the date of my Direct Debit?
A. We can collect your Direct Debits between the 1st
and 28th, or the last working day of the month. We can
collect offset Direct Debits between the 16th and
28th, or the last working day. You can change your
payment date by calling us on 0800 022 4022* –
we’re here Monday to Friday, from 7am to 8pm and
weekends from 7am to 5pm.
Standing orders
Q. If I pay by standing order and my payment has
changed, what do I need to do?
A. You’ll need to change your payment amount. If you
bank with us, you can do this in Online Banking or the
Barclays app, or by calling us on 03457 345 345† we’re
here Monday to Friday, from 9am to 5pm.
Q. Can I change the date of my standing order?
A. We accept standing order payments on any day of
the month, but you’ll need to make sure we receive
your payment by the due date.
Q. Do I have to call you or visit a branch to set up or
amend a Direct Debit or standing order?
A. No, you can do this in Online Banking or the
Barclays app. We’ll send you confirmation by post
within 14 working days. If you don’t pay your mortgage
from a Barclays account, you’ll need to contact your
account provider.
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Overpayments
Q. What are overpayments?
A. Any extra money that you pay above your
contractual monthly payment.
You can make one-off or regular overpayments in
Online Banking or increase your monthly Direct Debit
or standing order.
Q. What’s the definition of an overpayment?
A. An overpayment is any extra payment (other than a
payment to cover any of our charges or costs) that’s
less than three times your monthly payment amount.
If you make a payment equal to more than three times
your monthly payment amount, we’ll treat this as an
‘early repayment’ (see capital repayments). We can’t
refund any overpayments.
Q. Will overpayments change my monthly
repayments?
A. No, overpayments will reduce your mortgage
balance (which we charge interest on) but won’t
automatically change your contractual monthly
payment amount. We’ll still apply the overpayment
amount to reduce the balance, which will also reduce
the interest charged. You can choose to reduce your
monthly payments by asking us to apply the money as
a capital repayment (or part redemption) and to
recalculate your monthly payment.
Q. My payment amount is due to be reduced, can I
keep it the same?
A. Please find more information on overpayments
online at barclays.co.uk/overpayments
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 Capital repayments (part redemption)
Q. What are capital repayments?
A. A lump sum payment to reduce your mortgage
balance. You might need to pay an Early Repayment
Charge (see your offer for details). We’ll also adjust
your monthly payment amount to take the lump sum
payment into account.
Q. Will I be charged when you apply a capital repayment
to my mortgage?
A. You might need to pay an Early Repayment Charge
when you make a capital repayment. It’s important you
check your mortgage offer and terms and conditions,
or call 0800 022 4022* for more details.
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Maintaining my mortgage payment
Q. What if I’m having difficulty keeping up with my
mortgage payments?
A. We’re always here to help, so if you’re having trouble
paying your mortgage or think you might in the future,
please call us on 0800 022 4022*.
Other charges
We don’t charge for unpaid or returned Direct Debits
or cheques. This means you won’t need to pay any
additional charges when you’re first in arrears. Other
charges may apply later in the process, for example,
if we have to start the repossession process. These
charges will depend on your circumstances.
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 Useful information
Here are some descriptions of other mortgage terms
you might see on letters we send you.
Mortgage Current Account
Your Mortgage Current Account (MCA)
This works like any normal current account, which you
can use for your everyday banking needs. You may
have received a chequebook and debit card from us
when you took out your mortgage.
The Mortgage Current Account Reserve or reserve
facility
This is a secured overdraft facility on a Mortgage
Current Account (or an OpenPlan Reserve). We no
longer offer a reserve facility with new mortgage
applications, but some existing customers will have a
reserve facility on their Mortgage Current Account (or
an OpenPlan Reserve).
We originally charged interest on extra borrowing
drawn down from the Mortgage Current Account
Reserve at our Standard Variable Rate (SVR), except
offset mortgages where we charge interest at the
offset mortgage rate. The rate for non-offset tracks
the Bank of England base rate (BEBR) +3.49%. The rate
we charge on your mortgage will change within one
month of any change to the BEBR.
On any overdrawn reserve facility balance, interest will
accrue and the reserve facility balance will increase
because of this. Interest on offset mortgages will be
debited from your mortgage account.
To make sure your mortgage reserve limit is set at an
appropriate level, we regularly review mortgage
reserve limits for all our customers. This takes into
account things like how regularly you use your
mortgage reserve, how much you’ve borrowed, and
(where necessary) credit reference agency
information.
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How rebalancing works
This means your mortgage reserve limit automatically
goes up as your main mortgage balance goes down.
Rebalancing provides flexibility when managing your
finances, but you’ll still need to repay any outstanding
balance at the same time as the mortgage.
It’s important you have a plan in place to repay any
outstanding mortgage reserve balance on or before
your mortgage is repaid.
Depending on your repayment plans, you might find it
easier to manage your finances by removing the
rebalancing feature and keeping your mortgage
reserve at the limit agreed.
Repaying your reserve facility
Any funds drawn from the reserve facility are secured
against your property and you’ll need to repay them by
the end of your mortgage term or on redemption of
your main mortgage, whichever is sooner. This means
you’ll need to put additional arrangements in place to
repay your reserve facility, as your contractual monthly
mortgage repayments don’t cover the additional
borrowing.
If you’re concerned about repaying your reserve
facility, you might want to set up a standing order
to help you manage repayments over a period that
suits you.
If you bank with us, the easiest way to do this is in
Online Banking or the Barclays app.
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 Porting your mortgage Interest rates
This is when you transfer your existing mortgage
interest rate on your current property to a newly Our Standard Variable Rate (SVR)
purchased property. Our Standard Variable Rate is a variable interest rate
set by Barclays Bank UK PLC that tracks the Bank of
You can’t port to a property you’d already purchased
England base rate +3.49%. As the rate is linked to a
before you redeemed the existing mortgage on your
variable rate, your monthly repayments could increase
current property.
or decrease. The rate we charge on your mortgage will
change within one month of any change to the BEBR.
What happens if you move house
If you buy another property, you can port your current Bank of England base rate (BEBR)
mortgage interest rate to the newly purchased
The Bank of England base rate is a variable rate set by
property, as long as the ported amount isn’t more than
the Bank of England, which can go up or down.
your outstanding mortgage balance.
Some of our variable rate products have a minimum
Porting will always be subject to eligibility and provided
rate, also known as the floor rate. If there’s a minimum
you still meet our lending criteria. You won’t be able to
rate on your product, we won’t make any changes to
use your existing mortgage interest rate on your
track the BEBR if it’s less than zero.
current property to get any additional borrowing –
you’ll need to apply for one of our current products.

What happens if you sell my house but I don't have

one to move into straight away
If you redeem the mortgage you intend to port before
you purchase another property, you’ll have 90 days
from the date you redeem your current mortgage to
complete on the new purchase to keep the existing
mortgage interest rate. After that, you’ll need to select
a product from the current mortgage product range
available at that time.

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 Check you’re on track to repay
your mortgage
This section provides a guide to familiarise yourself
with the key mortgage repayment types and useful
contact numbers if you need to discuss your
repayment arrangements.
Repayment mortgages
Your monthly payments gradually pay off your
mortgage as well as the interest charged. This means
that the amount borrowed will normally be repaid by
the end of the mortgage term (assuming you’ve made
all repayments on time and in full).
Interest-only mortgages
Your monthly payments only pay off the mortgage
interest. This means that at the end of the mortgage
term, assuming you’ve made all the interest payments,
you’ll owe the same amount that you borrowed at the
beginning, plus any fees you may have chosen to add
to your mortgage during the term.
Part interest, part repayment mortgages
Simply, this is a mixture of a repayment and an
interest-only mortgage. You choose how much of your
mortgage you’d like to be on a repayment basis and
how much on interest-only.
Make sure you can repay your interest-only,
part interest, part repayment mortgages
If you have an interest-only, part interest, part
repayment mortgage or Mortgage Current Account
reserve drawn balance, it’s your responsibility to make
sure you have a repayment plan in place. You’ll need to
check it regularly to make sure it’s on track to repay the
mortgage at the end of the term, otherwise you could
lose your home.
Endowment policies
If you have an endowment policy, your insurer will tell
you whether the policy is on target. If it indicates a
potential shortfall, you have a number of choices to
consider depending on your individual events.
You can contact the Money Helper Service which is a
free independent service set up by the government by
visiting moneyhelper.org.uk for more information.
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Other repayment plans
If you have any other type of repayment plan, you’ll
need to check with your product provider to make sure
it’s on track to repay your mortgage.
We can’t give you information to assess whether you
have a potential shortfall, but we may be able to help
you with options.
If you have a mortgage and/or repayment plan that will
continue beyond your retirement date, it’s important
you make sure you’ll be able to meet your regular
payments when you retire, if you’ve identified a
potential shortfall.
Keeping up with your mortgage payments
If you ever find you can’t make your monthly mortgage
payments, or you have any concerns about your
repayment plan being on track to pay your mortgage
off at the end of the term, please call us on
0800 022 4022* as soon as possible.
We’re here to help. The earlier you contact us the more
likely it is that we’ll be able to come to an arrangement
about your payments and guide you through any
charges you might have to pay.
Queries
If you need to query the payment or balance shown on
the statement, please call us on 0800 022 4022*
or write to:
Barclays Mortgages
PO Box 8575
Leicester
LE18 9AW
Please check and keep all statements for future
reference.
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 Your personal information
We're committed to protecting your
personal data.
We’ll use your information for a number of different
purposes, like to manage your account, to provide our
products and services to you and others and to meet
our legal and regulatory obligations.
We may also share your information with our trusted
third parties for these purposes.
For more detailed information on how and why we use
your information, including the rights in relation to
your personal data, and our legal grounds for using it,
please go to barclays.co.uk/control-your-data or you
can ask us for a copy.
How you can manage your mortgage in
the Barclays app or in Online Banking.
It’s important to us that you feel in control of your
mortgage. If you’re registered for the Barclays app or
Online Banking, you can access all the important
details of your mortgage including:
• Your balance
• Your mortgage year end statement
• Monthly statements for offset customers
• Monthly payment amount
• When your mortgage product rate ends
• Mortgage transactions
• Current interest rate.
What can you do in the Barclays app?
Make overpayments:
Make a one-off overpayment using your Barclays
savings or current account, or by debit card. Just
check your mortgage offer and terms and conditions
first to see if you'll have to pay any early repayment
charges.
Switch your mortgage rate
Secure your rate quickly and easily in the app up to
180 days before your current rate ends.
Apply for additional borrowing
You can apply for additional borrowing in the
Barclays app.
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What else can you do with Online
Banking?
Make regular overpayments
You can set up to make regular overpayments online.
Make underpayments
Depending on your circumstances, you may be able to
set up regular underpayments online.
Setup and manage direct debits
Set up a new Direct Debit or manage an existing one.
Manage your offset mortgage
Add or remove the accounts linked to your offset
mortgage.
How to register for the Barclays app
To get registered, first download the Barclays app from
your app store. You can also scan the QR code on this
page to take you directly to it.
If you also have a Barclays current account, or a
Mortgage Current Account, you can easily register for
the app using your debit card by selecting that option
and following the instructions you see on your device
screen.
If you only have a mortgage with us, select the
'Register another way' option instead. To complete
registration, you’ll need:
1. To enter your mobile number - this will need to
match what we have for you on record
2. Photo ID to securely complete registration.
You may also need your 10-digit mortgage account
number (this will start with a 9).
11
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 How to register for Online Banking
Just visit barclays.co.uk/onlinebanking and select
‘Register’ in the top right corner of the page. From
here, you’ll need either your:
• Barclays debit card and sort code, or
• Mortgage account number, which you can find on
your annual mortgage statement or on your original
mortgage paperwork
After you’ve registered, your membership and
passcode details will be with you within seven working
days.
If you hold a Barclays current or savings account as well
as a mortgage with us, please register using your
current or savings account details – you’ll need to
select ‘current/savings account’ under the account
type option. If you only hold a mortgage, please
register using your mortgage account number.
Having difficulty registering or
logging in?
The Barclays app
If you only hold a mortgage with us, you may have
difficulty registering to the app if we don’t have your
up-to-date mobile number on our records. Please call
us on 0333 202 7578 to update it or if you need any
help registering. We’re here Monday to Friday, from
7am to 8pm, and from 7am to 5pm at the weekend.
Online Banking
If you've forgotten your login details, call us on 0345
600 2323† (outside the UK +44 247 684 2063) to get a
reminder of your membership number, or for a
replacement online banking passcode. We’re here
Monday to Friday, from 9am to 5pm.

Your home may be repossessed if you don’t keep up repayments on your mortgage.
Your buy to let property may be repossessed or a receiver of rent appointed if you
don’t keep up repayments on your mortgage.

You can request this in Braille, large print or audio. For information
about all of our accessibility services or ways to contact us, visit
barclays.co.uk/accessibility
Call monitoring and charges information
*Calls to 0800 numbers are free if made from a UK landline and international calls are charged at local rate,
mobile costs may vary – please check with your telecoms provider for other phone numbers.† Calls may be
recorded so that we can monitor the quality of our service and for security purposes.
Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority (Financial Services Register No. 759676). Registered in England. Registered No. 9740322. Registered Office: 1 Churchill
Place, London E14 5HP. Most buy-to-let mortgages are not regulated by the Financial Conduct Authority.

Item ref: 8801372_UK 09/23

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