AKOSA

FLORENCE
Amasaman, Accra|
+233591173185 | Florah1411@gmail.com
Experience
IT OFFICER
Tang Palace Hotel | Borstal Avenue Airport residential Area
JUNE 2022 – PRESENT
 Install and configure computer hardware operating systems and applications
 Monitor and maintain computer systems and networks
 Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set
up systems or resolve issues
 Troubleshoot system and network problems, diagnosing and solving hardware or software faults
and replace parts as required
 Provide support to clients during conferences or events
 Follow instructions to repair a fault or set up a system
 Set up new users' accounts and profiles and deal with password issues
 Work continuously on a task until completion (or refer to supervisor , if appropriate)
 Installing, configuring and supporting network equipment including routers, proxy servers,
switches, WAN accelerators, DNS and DHCP
 Configuring firewalls, routing and switching to maximise network efficiency and security
 Maximising network performance through ongoing monitoring and troubleshooting
 Arranging scheduled upgrades
 Investigating faults in the network and updating network equipment to the latest firmware
releases.
 Installation and management of security Cameras

DATA ANALYST
Lighthouse Chapel International | Ameryia Accra
2018 – PRESENT
 Cultivated interpersonal skills by building positive
relationships with others
 Data Management
 Data Entry

Education
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING
Ghana Communication Technology University
Nov 2023

Skills

 Microsoft Office Suite  Data Analysis

 CCTV Installation  Exceptional communication
 Fiber splicing  Adaptability and
 Software Installation  Dependability
 Data Evaluation  Equipment Installation
 File Management  Record-keeping and
 . Confidentiality