Triangulation

Social Performance Observation Interview Documentation

Index (SPI)
1. Child Labour - Site tour - Workers - Policies & Procedures
- Dormitory facilities - Trade Unions - Personnel Files & Age Verification documents
- Stakeholders (National ID card, School records, Birth
- Subcontractors certificate, Medical records)
- Clinic Staff - Pay Records
- Management - Internal Audit Reports
- Families living in workplaces (example on - Subcontractor Audit reports
farms) - Training records
- Certifications reports
Interview to cover
- Schooling effectiveness
- Daily quotas
- Working conditions
2. Forced or - Site Tour - Workers - Policies & Procedures
Compulsory Labour - Dormitory Facilities - Managers - Worker contracts
- Security guards movement - Trade Unions - Security Guard contracts
- Workers - Stakeholders - Payroll records
- Buses Schedule - Security Guards - Time recording system
- Contracted workers - Overtime records
- Transportation drivers - Recruiting agency contracts
- Hiring & Termination documents
Interview to cover :
- Daily quotas
- Disciplinary actions
- Recruitment process
- Payment process/ deductions
- Freedom to leave workplace and dormitory
facility
3. Health and - Fire Exits- Hazardous chemicals- Manufacturing - Workers- Worker representative- - OHS related Policies & Procedures- Personnel
Safety risks- Personal Protective Equipment- Workplace Management- Health and Safety Manager- Files & Age Verificationdocuments (National ID
noise- Workplace temperature- First Aid kits- Human Resources card, Medicalrecords)- Risk Assessment-
Potable water supply- Toilet areas- Food ManagerWorker/Manager understanding Accident & injuries log- Internal Audit reports-
storage/Dining rooms- Dormitory facilities- Site of:- OHS risks- Trainings OHS- PPE Training- Training records- Records PPE- Emergency drill-
Map- State of the infrastructure in general- Emergency evacuation- Working hours Equipment maintenance records- safety data
Electric system- Storage warehouses- Emergency sheets for chemical products
meeting points
4. Freedom of - Site tour - Workers - FOA Policy & Procedures
Association and - Collective Bargaining Agreement posted in - Worker Representatives - Management Review minutes
Right of Collective workplace - Union Representative - Complaints
Bargaining - Display of trade union/worker representatives - Trade Unions - Collective Bargaining
- NGO’s Agreements
- Worker Meeting minutes
Interview to cover - Training policy
- Election process of worker
representatives/union representatives
- Company effectiveness in addressing issues
- Role of worker/s representative
5. Discrimination - Site Tour - Workers (migrant & minority workers) - Policies & Procedures on Disciplinary practices
- Discriminatory Images and photographs seen in - Trade Unions - Training programs and logs
the workplace - Stakeholders - Complaints
- Anti Discriminatory procedures posted in the - Supervisor logs, including written warning and
workplace Interview to cover disciplinary action taken
- Recruitment process
- Promotion
- Compensation
- Maternity benefits
- Complaint policy
- Worker-manager
communication
6. Disciplinary - Site Tour- Complaint box- Suggestion box- - Workers- Managers- Trade Unions- - Policies & Procedures on Disciplinary practices-
Practices Internal regulationspublished Stakeholders- Contracted workers- Training programs and logs- Complaints-
Supervisors- HR department Interview to Supervisor logs, including written warning and
cover- Daily quotas- Fines- Disciplinary disciplinary action taken
actions and punishment- Complaints-
Training
7. Working Hours - Site Tour covering all processes and all shifts - Workers - Policies & procedures concerning working
- Managers hours and overtime
- Trade Unions - Payroll records
- Stakeholders - Pay slips
- Contracted workers - Wage calculation
- Purchase orders and shipping documents
Interview to cover - Timesheets
- Overtime - Production capacity calculations
- Remuneration - Minute books of Security guards
- Quotas - H10transportation records
- Banking Hours & Hour Averaging

8. Remuneration - Site Tour - Workers - Policies & Procedures concerning remuneration

- Cafeteria area - Managers - Payroll records
- Dormitory facilities - Trade Unions - Bonus system
- Stakeholders - Pay slips and deductions, bonus & overtime
- Contracted workers records
- Migrant workers - Social Insurance payment records
- Wage calculation
Interview to cover
- Payment process
- In-kind benefits

9. Management
System (MS)
9.1 Policies,
Procedures, &
Records
9.2 Social
Performance Team
(SPT),
9.3 Identification &
Assessment of Risks
9.4 Monitoring
9.5 Internal
Involevement &
Communication
9.6 Complaint
Management &
Resolution
9.7 External
Verification &
Stakeholder
Engagement
9.8 Corrective &
Preventive Actions
9.9 Training &
Capacity Building
9.10 Management - n/a - Worker interviews- Manager - Policies & Procedures concerning
of Suppliers & interviewInterview to cover- Payment subcontractors- Supplier Code of Conduct- Map
Contractors process- Recruitment agency agreement and of subcontractors- Results of audits of
relationship- Subcontractor working hours subcontractors- Certification- Training materials
and presentations to suppliers- Self evaluation of
suppliers- Recruitment agency contract