DESIGN/CONFIGURE AND IMPLEMENT THE NEW ALPHA

Level CALL TRACKING SYSTEM

1

Level
2 5.0 Design the New call 6.0 Monitoring and
1.0 Legal Contract 2.0 Project Management 3.0 Call Centre Updates 4.0 Computer and
Tracking System and Controlling the Call 7.0 Closing the Project
Technical System Updates
Workflow Diagram Tracking Project

3.1 Procure 5.1 Collect

4.1 Design
Level Resource 6.1 Assure the
System Change Document 7.1 Make Payment for
3 2.1 Project Initiation 2.2 Planning the Project &Approval Quality of Service and Design
Code Requirements for Deliverable
New Call Tracking Team
3.2 Hire
2.1.1 Develop the 2.2.1 Initial discussion Technical and 4.2 Update system
Project Scope with Glamso Customer Operation System 5.2 Hire Technical
Services Department Team Changes 6.2 Monitor
Design Team 7.2 Documentation
Members and Testing for and Handover
2.1.2 Initial Meeting to Customer Feed
4.3 Test 5.3 Develop Call back
Select a Project 2.2.2 Discuss with the 3.3 Train New Software Code Tracking System and
Alpha Call Tracking Team Members Changes Software
Level
System Operation Team
4
2.1.3 Formulate the and Technical Team
5.4 Develop Security 6.3 Resolving 7.3 Project Closure
Project Team 3.4 Develop 4.4 Deploy System for Alpha Call
C the Testing
Back Office System Tracking Issues
Script Changes
2.2.3 Develop All
2.1.4 Allocate
Management Plans 5.5 Implement the
Responsibilities to 3.5 Train
Enough Storage System
Team Members Customer for Call Tracking
Service
2.2.4 Create the WBS Managers in
Metrics and 5.6 Convert Historical
Reporting Data from Bravo to
Alpha Tracking
2.2.5 Develop the Project
Schedule 3.6 Train
Operation and
Technical
2.2.6 Develop Project Team in
Budget System
Operation and
Trouble
2.2.7 Complete the Project Shooting
Proposal

2.2.8 Getting Approval for

the Proposal