Ellaine Jo Driz CAREER OBJECTIVE

4 years of Customer Service experience. To obtain employment

ellainejld25@gmail.com
09164179059
Blk 12 Lot 3 Elizabeth St. Victory
Heights Subdivision, Caloocan City
as a team player in a people oriented organization, where I can
maximize my communication skills in a challenging environment
to achieve the corporate goals.

EXPERIENCE
EDUCATION
COLEGIO DE STA TERESA DE AVILA CHAT AND EMAIL SUPPORT REPRESENTATIVE -
Bachelor of Secondary Education Major COLLECTIVE SOLUTION
in English MINTED / NOV 2021 - DECEMBER 2021
 Assisting customers with their art, invitation, and website
ADDITIONAL SKILLS design for wedding and holidays.
 Assisting customers managing their account online on
Word
minted.com website.
Excel
Power Point TECHNICAL SUPPORT REPRESENTATIVE -
Time Management TELEPERFORMANCE INC.
AT&T / June 2019 – January 2021
Communication
 AT&T Uverse TV, Phone and Internet.
Creativity  AT&T Technical Resolutions Team. – offline team focusing
Team Player on modifying customer’s internet account.
 AT&T TV. – new TV service
Customer Service
 Troubleshooting AT&T Uverse TV, Phone, Internet and
Responsible AT&T TV.
Computer Skills  Setting and checking technician appointment to fix
problems that can’t be done over the phone.
 Account management issues; creating order for service
upgrade, modifying customer’s information, password
LICENSED PROCESSIONAL TEACHER reset of att email and online accounts.
 Navigating AT&T products..

IMMACULADA CONCEPCION COLLEGE

June 2016 - April 2019
 Preparing, administering, supervising, facilitating and
grading examinations, quizzes, and other assignments.
 Educating students on following a school's moral codes
and conducts.
 Planning and organizing academic events and activities,
both in and outside of school property.
 Keeping the classroom neat, organized, and orderly.