SUDHA DEVADOSS

Sudha.devdass@gmail.com |+1 6502671663

Linked in Profile : https://www.linkedin.com/in/sudha-devadoss-01124b6
Trailblazer Profile : https://trailblazer.me/id/sdev85

PROFESSIONAL SUMMARY

● Overall 16+ years of IT experience in Software development of web and mobile applications

● 9 years of solid experience in the salesforce ecosystem both on building Web and mobile applications and managing
teams. Especially service cloud case management and experience cloud portals.
● Worked on customizing health cloud license payer data model, provider network management for 2 years as
Omnistudio lead developer.
● 3+ years building CICD pipeline for Salesforce deployments using SFDX, Copado and autorabbit devops tools.

● Worked on Sales Cloud Einstein for lead scoring and get market outreach and relevant pipeline management process.

● Worked with Einstein bot ,prediction builder and einstein discovery for unstructured data.

● Customized and automated CPQ processing for a client in renewal and subscription workspace.

● Worked on Marketing cloud, Interaction studio developer for event API integration, data set creation, journey builder
and Einstein analytics .
● Have experience working on Health Cloud customizing Care program enrollee, Care program and enrollment process
for patients for a healthcare client. Familiar with limitations of health cloud and permissions.
● Worked on lightning frameworks, built components using LWC and Lightning data service.

● Utilized LMS and event handlers in LWC components.

● Familiar with Salesforce CPQ worked on customizing Lead to cash projects. Customization of Lead, Opportunity, Quotes
and contract generation using DocuSign. Worked on subscription-based products for Advanced approvals and order
management.
● Worked on SOX compliance projects, Security clearance for all the features and stories developed in Salesforce by
performing penetration testing, using checkmarx and Veracode third party applications for compliance.
● Familiar with AWS ec2 instances for deploying, monitoring services using AWS CloudWatch. Worked on both Apache
tomcat servers as well on hosting them on virtual instances.
● Involved in ETL development including deployment and maintenance of loading and data migration using Mulesoft,
Informatica, Boomi tools. Also Involved in custom API development of REST services.
● Certified Salesforce developer. Worked on developing Apex, Java, Lightning Components. Good knowledge on Lightning
frameworks and JS libraries.
● Worked on Lightning Web Components, Lightning data services and migration of classic to lightning experience.

● Created permission sets, profiles, and role hierarchy for org.

● Laid best practices for administration and developed a modular and secure model using point and click configuration
techniques.

TECHNICAL PROFICIENCY

Salesforce Development: Lightning data service, Lightning web components, Platform events, Custom events, external
DOM, Dashboards, Batch Apex, Triggers, Case management, Lightning app builder, Lightning Web components, Lightning
data services, Locker service, Service Console, Sales cloud, Salesforce maps for territory assignments, E-commerce Order
management app, Salesforce CPQ, Interaction Studio Marketing Cloud.
Salesforce Tools: Jitter bit, MuleSoft Anypoint platform and studio, Dell boomi, Heroku Connect, Force.com Platform
(Sandbox and Production), ANT Migration Tool, Copado, Autorabbit, Vlocity Industries,Revenue Cloud(CPQ)
Applications, Frameworks, plugins, Tools: AWS lamda,Netsuite,SAP HANA, DynamoDB, AWS connect, Cloudwatch, RDS,
AWS dashboard, Vlocity, Marketing Cloud, Interaction Studio, Financial service cloud, Health cloud, Ecommerce cloud,
Lightning framework, Salesforce DX, Spring, Hibernate, Maven, ANT, JIRA, Copado,Autorabbit, Gitlab
Programming: Java, JavaScript, APEX, PL SQL, SQL
Databases: MySQL, Oracle, Postgresql, MongoDB, Cassandra, ETL tools

PROFESSIONAL EXPERIENCE

Santander Bank (Lead Salesforce Engineer) June 2023 - Till now

Salesforce nCino Loan Origination Engine
Remote (Contract)

● Worked on designing REST/SOAP services for Various Internal Systems

● Designed and customized Sharepoint integration with nCino
● Automated user provisioning using Sailpoint Connectors
● Integrated Rating systems with nCino Doc Man and Credit Memo Approval process.

West Monroe Consulting

Elevance health ( Salesforce Deployment Engineer, Technical Architect) Jan 2023- June 2023
Salesforce SFDX, Copado, Github (Commerce Cloud, Revenue Cloud)
Remote (Contract)

● Customized health cloud salesforce instance for claims and insurance model.

● Designed solutions and laid down the deployment strategy for Continuous Deployment using Copado and github
workflows.
● Managed Sandbox refreshes , Created deployment using promotions, deployments tab and user stories.

● Worked closely with Salesforce dev’s to walk through the process of CICD pipeline tightly integrated with JIRA
workflows. Automated JIRA status with Copado deployments.
● Integrated subscription based Quote to Cash use cases, Next generation pricing solutions.

● Worked on Headless Commerce API implementations (OCAPI ) for shoppers and admins.

Technical Architect/Lead Salesforce Engineer for First Interstate Bank (Montana, Billings) Dec 2021 – Dec 2022
and Silicon Valley Bank (Santa Clara, CA), Contract
Project: Project water, Advisor Desktop

● Worked on integrating DocuSign embedded signing for credit card applications on financial cloud services.

● Automate events, create datasets and configure sitemaps in interaction studio for experience cloud sites and
external sites.
● Worked on Heroku Connect for Salesforce integration of Standard/custom objects with change data capture
events for postgresql backup which facilitates disaster recovery process.
● Worked on nCino managed package for automating credit memos, credit loan approval packages. Have also
integrated with Kafka microservices for risk rating flows and change event triggers.
 ● Developed Digital marketing experiences using integration studio and journey builder implementations using
Salesforce Marketing cloud platform
● Worked on building customer journey map for FIB customers and was able to include business logic and feed some
data analytics pieces into it for better measurement of KPI’s, Goals etc.
● Built Lightning web components for managing the application and integrating Salesforce with fraud detection
systems
● Generated documents for customer review and managerial dashboards

● Integrated continuous pipeline for salesforce deployment using gitlab

● Worked on legacy components to convert them to LWC’s.

● Integrated AWS connect for seamless Contact center experience with Salesforce Financial cloud and service cloud.

● Worked on Configuring and installing financial force package for sales management and resource management.

● Worked on integration with Dynamics CRM. Developed LWC’s and REST services for API integrations.

Technologies: Apex, LWC, Gearset, Flows, AWS lambda, S3, Copado, DynamoDB, AWS connect, S3, RDS, AWS Connect,
Nintex, E, DocuSign, nCino, ETL-MuleSoft Anypoint platform, Einstein Discovery,Auto Rabbit

Pear Therapeutics Oct 2020 – Dec 2021

Technical Architect/Staff Salesforce Engineer (San Francisco, CA), Fulltime
Project: Patient Service center, Pharmacy Integrations, Digital patient Onboarding
● Working on customizing the patient service center in Salesforce health cloud.

● Omnistudio developers developed cards,integration procedures(http action) ,data raptors using transform and
navigation action to pull external data outside of salesforce for patients to choose right healthcare insurance.
● Designing cards for account, contact and custom objects to view data from external systems using rest API https action
and loop blocks for json parsing and list actions.
● Built Lightning web components for managing the application and integrating Salesforce with pharmacy vendors.

● Automated patient service payments through payment vendors.

● Administering Salesforce organization and managing continuous deployment management releases.

● Customized and developed on Vlocity cloud for patient and insurance vendors.

● Worked on integrating Java Rest APIs for Pear backend services with salesforce service.
Technologies: Apex, LWC, Lightning customization, Vlocity Health Cloud, Java Spring API, Swagger, Maven, ETL – Boomi
Atomsphere, Netsuite

The Climate Corporation (Bayer’s Company) Feb 2018 – Feb 2020

Senior Salesforce Developer / Solution Architect, Fulltime
Project: Salesforce B2C Order Management, Mobile Notifications, IOS Integrations, Boomi Integrations

● Worked on multi currency org for currency conversions. Automated quotes and quotes line items for contract based
and discounted pricing in CPQ. Integrated billing systems for invoicing.Automated renewal opportunities and order
creation.
● Implemented backend services for User sign up, product assets to sync between Salesforce and E-commerce website
and Ecommerce cloud.
● Integrated OCAPI for various storefront experiences using Salesforce Commerce cloud.

● Performed salesforce integration with Heroku connect CLI/APIs for Nodejs applications for customer, orders and
account data.
● Migrated classic org to lightning by developing LWC, wired services for existing VF pages, Custom JavaScript buttons
and refactored code for various legacy features using decorators and messaging service.
● Developed a new lightning page for home components and built a timesheet application using lightning flow designer
and LWC.
● Worked on Integrating SAP, NetSuite with Salesforce using Boomi Cloud services.

● Built Promotions framework for Automatic additions of promo code and promotions on Ecommerce website.

● Worked on Order management using Salesforce custom objects with React JS in front end.

● Developed Knowledge and events site on Salesforce community for easy registration of events.

● Design and Solution Salesforce projects by presenting them with detailed technical design and review with Other
Climate teams.
● Developed Integration solutions using IOS and Android Salesforce SDK.

● Worked on developing lightning components and frameworks and migrated classic to lightning experience on sales and
service, knowledge etc.
● Migrated Boomi process to MuleSoft for order fulfillment

Technologies: Apex, Heroku Connect, Lightning, JavaScript, SFDX, Boomi, AWS S3, CPQ,Netsuite

Sunrun Sep 2016 – Feb 2018

Senior Salesforce Applications Developer (Managed offshore team, San Francisco, CA)
Fulltime

Project: Data Integration with mysunrun website

● Customized and configured pricing using custom pricebooks with muti currency enabled org.

● Working on apex batch class and real time integration mysunrun website with salesforce data using AWS SQS queueing
mechanism.
● Developed common frameworks for job schedules, SQS posting of real time data.

● Built common logging mechanism for debugging error logs and dynamically flipping API response

● bodies.

● Worked on lightning components for building a single customer view page for mysunrun customers.

● Customized email templates for sending emails at various triggering points.

● Worked on Node express framework for implementing generic service for all communications with third party
applications.
● Developed automatic Quote generation and billing integration using Salesforce CPQ and NetSuite .
Technologies: Apex, Lightning, JavaScript, Nodejs, CPQ, Java, Lightning components,Netsuite

NetMatrix Solutions for Autodesk Mar 2016 – Aug 2016

Salesforce Developer/Solution Architect
(San Francisco, CA), Fulltime
Project: Siebel Retirement and Salesforce adoption
● Worked on Retiring Siebel CRM by moving all data objects to salesforce.
● Worked on developing VF and Apex controllers for publishing Entitlements, Agreements, products & orders.

● Worked on Creating REST services for exposing Salesforce data to downstream applications.

● Integrated SIEBEL SOAP WSDL with Salesforce Apex class by generating stubs and other relevant classes.

● Worked on Scheduling Cron jobs for batch apex classes to process data in bulk.

● Developed and configured custom labels, settings, permission sets for all profiles, users.

● Created and implemented synchronization pipeline for moving Siebel data to Salesforce.

● Worked on developing real time data movement by developing Batch, Queueable & future methods.
Technologies: Apex, Visualforce, Demandware, JavaScript, Nodejs, Apex data loader, Java, Jitter Bit, Boomi.

Force by Design Rebranded as Atlas Cloud Solutions Oct 2015 – Feb 2016
Salesforce Developer
(San Francisco, CA), Fulltime
Project: Salesforce-Kimble integration
● Implemented commission project for Force by design employees by considering various factors like Invoice,
Opportunity amount and Role played by the Sales team.
● Written Apex triggers, controllers for batch processing of payment invoices.

● Designed and generated Salesforce reports for individual employees.

● Customized Kimble product for Force by design Commission Calculations.

● Worked on Complex Calculations for commission payment and manual invoice upload.

● Consulted clients for various customizations on VF pages and Apex controllers.

● Optimized Apex triggers. Built Process workflows using click configuration techniques.

● Implemented JavaScript Ajax request calls.

Technologies: Apex, Visualforce, JavaScript , Apex data loader, Java, Jitter Bit, Boomi

Fidelity Investments Feb 2011 – Mar 2013

Software Engineer
(Bangalore, India), Fulltime
Project: Publisher Results Database (PRDB), Calculation Engine Building Track, Reporting Track, Reporting Track.
● Developed REST API service layer for highly performing funds using List, Map, and iterator collections.

● Built hibernate mapping files for warehouse model entities.

● Familiar with Glassfish stack, which uses Hibernate, Spring, Maven frameworks.

● Worked on creating packages and stored procedures to migrate fund performance data from legacy system (Sybase) to
system (Oracle). This has been accomplished by creating Common Consumption Framework (CCF) purely using PL SQL
& SQL languages.
● Implemented Oracle virtual private desktop policies for securing the data to different users.

● Worked on code reviews for peers using automated tools like Crucible RTC.

● Also involved in developing dashboards for the SharePoint sites, which uses BI tools.

● Created various Informatica loaders for intra-day trade loads, which use components like expression, update strategy-
sorter, aggregator, normalizer, router, etc.
● Designed and developed Management Reports, which deals with funds & portfolio manager’s performance.

● Was involved in Autosys development by creating JIL files for scheduling jobs.
● Development of stored procedures, which involves usage of collections and analytical functions as well as advanced
packages.
● Developed dashboard and reports for salesforce and Oracle migration projects.
Technologies: Oracle PL SQL, Java, spring, MVC, Hibernate, SFDC, ETL Informatica

Oracle Financial Services Software Feb 2010 – Jan 2011

Senior Consultant
(Bangalore, India)

Project 1: Trade processing module for State Street Global Advisors

● Played the role of PL/SQL developer, right from the beginning of the requirements gathering, analysis & coding, and
testing phase.
● Developed JSP pages for compliance and reported trading data, which involves fund security & holdings data.

● Developed spring controllers for fetching and saving user forms.

● Prepared stored procedures, which helps in loading the securities from various sources to Minerva based on the
business logic.
● Autosys development by creating JIL files for scheduling jobs.

● Involved in understanding the java code, which in turn will call these stored procedures and load these data into
specific tables in Oracle database.
● Stored procedures development involves usage of collections, analytical functions, and advanced package utilities.
Technologies: Oracle PLSQL, Autosys, Unix shell scripting, Java
Project 2: Compliance Reporting module for State Street Global Advisors
● Automated loaders using SQL loaders and stored procedures to run every day and load data from accounting system to
trading
● Also involved in building security reference using PL SQL packages and collections to identify the different identifiers for
security
● Worked on generating WSDL for using Apex services in Sql server procedures.

● Was involved in Autosys development by creating JIL files for scheduling jobs.

● Coded generic shell script for all the reports, which will call java programs to produce comma-separated files as an
output.
Technologies: SQL server, Autosys, Unix shell scripting, Java, Salesforce

Cognizant Technology Solutions Jan 2007 – Feb 2010

Programmer Analyst
(Chennai, India)
Project: Warehouse Management System for Walmart
● Was involved in the analysis, design & development of data migration scripts using oracle procedures and shell scripts.

● Unit test case preparation and unit testing of the code.

● Writing and tuning complex queries in Informix database.

● JUNIT and TESTNG testing.

Technologies: Oracle SQL, SQL server, Core Java, spring framework, Junit, ETL, OBIEE, Cognos

EDUCATION
College Affiliated from Anna University, India,
Bachelor of Engineering (2002-2006)
Electrical and Electronics Engineering
Certified Salesforce Developer (401)
Credential ID: 1870798 ,Expired