TESTIMONIAL

THE CLIENT

lindström is a global service company, providing customers with industrial wipers and
workwear rental. with 5 industrial wiper depots across the uk, lindström operate 2 industrial
workwear laundries and 1 industrial wiper laundry with 3 administrative offices with around
150 staff in total.
THE CHALLENGE

lindström utilised a paper-based system to administer the distribution of jobs

to their drivers, providing each one with a printed list of customers and a
route card for each customer visit. upon the completion of every job, drivers
were required to gain customer signatures on paper. on their return to the
office, the paperwork was collected and the data manually entered into their
workwear
computer system with customer signatures being stored as hard copies. this
rental
method was prone to human error, mislaid paperwork and was inefficient and
labour intensive.
route planning was manual and any changes made would require new route
cards to be printed. the method of data entry also created a delay between a
customer visit being completed and the notes appearing on the system which
2 industrial resulted in a constant administrative backlog.
laundries
THE SEARCH
recognising the inefficiencies of their system, and the issues created by errors,
lindström were keen to digitalise their processes in order to streamline their
operations and so took to internet searches to find a solution.
150
staff
after discovering alternative logic through online searches, the team were
invited to present the solution to lindström.

"the product is very easy to use and almost infinitely customisable."

alternative logic limited | www.altlogic.com | +44 1829 770 956

THE SOLUTION

alternative logic was selected as lindström’s workforce management solution due to the
level of customisation available and the ability to match the product to their specific needs,
including:

the simplicity of route planning and the ability to make route changes at short notice
digital data collection and storage, including signatures
the speed at which job completion data was available
the ability to change drivers’ jobs and priorities
real-time oversight of drivers’ performance and job status
the ability to manage consignment stock and order fulfilment
integration with hexnode for easy mobile device management
integration with trimble’s copilot truck sat nav solution

delivery document proof of maximised order

planning management delivery vehicle capacity tracking

THE RESULTS

the alternative logic solution has completely digitalised the manual and paper-based
processes lindström were previously using to manage their workforce and the management
team now have full oversight of company performance through the use of dashboards,
wallboards and the online portal.

the end result is smoother planning and execution of daily jobs, including the ability to easily
move drivers between customers when required. the digital nature of their operations now
means the company can access live data on performance, allowing the customer service team
to deal with issues in real-time which has significantly improved the level of service that
lindström can now offer to their customers.

overall, lindström have achieved increased efficiency across all departments, saving valuable
time and resources, including 0.5fte simply by removing the need for route books which
previously required manual data entry once returned to the office. savings have also been
achieved in other areas, such as expensive route cards and associated route printing which is
no longer required.

“the support from the whole alt logic team has always been fantastic.”
amy tubb, lindström

alternative logic limited | www.altlogic.com | +44 1829 770 956