Alex: Hi! Nike Service here. What are we getting after today?

Stefanny Vinces: Hello, good afternoon, I did not receive my order and it has
already been delivered.
Alex: Hi Stefany! I hear you about the delivered, but not received item. You got me
here. Let me check those for you!
Alex: What's the order number?
Stefanny Vinces: C01310195747
Alex: Thanks, Stefanny! These are for the Nike Renew Elevate 3?
Stefanny Vinces: Yes, two pairs
Alex: Gotcha! I love the colorway of this pair and looks so amazing to match with
any outfits! However, when I checked the tracking, it was tagged as delivered by
the Ontrac, and received by M.viviana (Person). By any chance, do you know this
person? There is signed also. This has been delivered last 11/27/2023

https://t.lasership.com/Track/1LSCXM6N3864780
Stefanny Vinces: no, I ordered by courier
Alex: Can you confirm your shipping address, Stefanny? How soon do you need this
pair?
Stefanny Vinces: urgent, I already have to pay the credit card for the purchase and
they haven't arrived yet :(
Stefanny Vinces: Rodricargo MTC Brandon BCSW 8283 NW 64th St Suite 6 Miami FL
33166-2769
Alex: I know where you're coming from, Stefanny. You have been with us for more
than 1 year, and this is not Nike wants you to have. Is this your first time
experiencing this?
Stefanny Vinces: no, unfortunately it is the second time
Alex: That's bummer, Stefanny. I need to go to the bottom of this. One moment for
me to coordinate with our team.
Stefanny Vinces: Thanks
Alex: Appreciate your patience, Stefanny. We can make reship with no cost for the
size W 9 / M 7.5. However, for the size W 8, the stock is no longer available in
store, online, and some of our authorize retailer. Would you like to get the reship
for size 9, and refund for size 8 OR Refund for both?
Stefanny Vinces: Yes
Alex: What options work for you, Stefanny?
Stefanny Vinces: the refund of size 8 and the resend of size 9
Stefanny Vinces: How long does the refund take?
Alex: Perfect! One moment to process this for you, Stefanny. The refund will take
7-10 business days to reflect since you've used VISA ending 7710 here.
Alex: Reshipment submitted! Your new order number is C01338779052 and you will
receive a confirmation email within 24 hours. Once your order has shipped out,
we'll keep you posted using the email you provided here and send you the tracking
number as well as the carrier information so you can get in touch with them. This
will be delivered on or before Monday, December 18
Alex: On the other hand, the refund of $90.95 will go back towards your VISA ending
7710 within 7-10 business days.
Alex: All updates will be sent via email, Stefanny/
Stefanny Vinces: that's it, I'll wait for the refund
Stefanny Vinces: 6 dollars tax?
Stefanny Vinces: Of the size 9?
Alex: The tax fee of it is $5.95, Steffany, and it will be refunded to your
original payment.
Alex: Each shoes here has $85.00 unit price, plus the $5.95 tax fee. This would
make the order total of each is $90.95 x 2 = $181.90 (Order total)
Stefanny Vinces: Ok
Alex: Maybe you have any questions regarding the resolution of refund, and
reshipment, Stefanny?
Stefanny Vinces: Please, if it can be delivered urgently, much better, because I
already have to pay the value of the credit card and I still don't have the shoes
with me
Alex: Sure, Stefanny. I choose the fastest shipping here which will be delivered on
or before Monday, December 18 for the reshipment,
Alex: Also, for the refund, I will personally monitor this for you so it will be
reflected earlier than you expected.
Stefanny Vinces: yes that would be great, thank you
Alex: Anytime, Stefanny! Thank you for messaging with Nike, and Happy Holidays to
you! ✨
Stefanny Vinces: Thank u🫶🏻
Alex: Bye for now, Stefanny,