Abstract

Communication means transfer of information from one person to other (or group) with common
understanding. Communication is an important part in a workplace. A workplace can be full of
people from different walks of life. This can easily create miscommunication or disturb the
workplace communication. Clear communication at workplace can help in increasing work
efficiency, avoid misunderstandings and help in smooth flow of information. We have discussed
in this report communication at workplace, factors that create barriers in communication and an
activity to show how various things like jargons, noise etc. can be a barrier to effective
communication.

Introduction

Communication is transfer of information from one person to another with common

understanding. In Workplace it is very important to have a clear flow of information or
communication. Clear flow of communication is a must to increase efficiency, achieve desired
goals and to create a healthy workplace environment. If there is lack of communication or
miscommunication in the workplace than can severely halt the progress of the company, create
confusion among peers and lead to unhealthy workplace environment. Various factors can lead
to miscommunication like Noise, jargons, listening skills etc. This can create friction between
employees or confusion between two parties working. To overcome such problems interpersonal
skills have to be developed. There has to be a clear and understood way of communication.

Interpersonal skills are the skills we use every day when we communicate
and interact with other people, both individually and in groups

Non-Verbal Communication. Body Language, Listening Skills

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Conclusion

In any workplace communication is the key to creating healthy working environment and
relationship. Every activity or function in a workplace happens via communication; therefore the
exchange of information has to be clear and understood. People from different parts of the world,
with their own accents, customs and beliefs working in same environment can create
miscommunication. Use of jargons, noise etc. can lead to confusion. This has to be addressed
and handled creatively to grow together in the same environment. Increasing interpersonal skills,
listening to understand, asking questions can help to negate the problem.