BOOK REVIEW

Title: Hospitality Security Services

Author: Neelam Singh

Date of Publication: June 30, 2012

INTRODUCTION:

The enlightening book "Hospitality Security Services" by Neelam Singh is a must-have for
anyone interested in learning more about the ever-changing field of security management in the
hospitality industry. The book, which was released in June 2012, painstakingly follows the
historical evolution of security duties, taking readers back to a period when innkeepers were
responsible for the safety of their guests in addition to providing them with food and
accommodation. In the modern era, it is the duty of all lodging establishments, especially gaming
casinos that also function as hotels, to protect their guests from criminals. Singh lays forth the
responsibilities and legal requirements of innkeepers, highlighting the need to take reasonable
precautions in determining the existence of possible crime risks and taking appropriate action, or
in providing timely warnings.

The idea of foreseeability is thoroughly examined as the story progresses, drawing readers into
the central theme. In order to determine what is "reasonably foreseeable," Singh delves into
state-specific standards like the "totality of the circumstances" criterion and the "prior similar
crimes" test, among others. Considerations that impact predictability are examined, such as the
facility's type and operation, its location, its history of criminal activity, and any security
concerns pertaining to its design or layout. The book delves into the many hospitality
environments, from small roadside inns to large resort complexes, and how each one requires a
unique security strategy.

Human resource development is an important part of effective security, and this content covers
both theoretical and practical aspects of this field. The historical foundations of hospitality are
studied in conjunction with labor productivity estimation in the hospitality services industry.
This brings light on the inner workings of these services as well as the pros and cons of local
contracts and reciprocity agreements. In the field of hospitality security, Singh discusses
demographic segregation, the effects of the digital gap, and the possibility of interpersonal
confrontations.

To further enhance visitor happiness, Singh explores the organizational culture of hospitality
services and highlights the need of feedback management for hotels. This book uses real-life
examples to show how listening to guests' opinions can alter things for the better, transforming
criticisms into possibilities for improvement. This article provides a thorough analysis of the
organizational dynamics that impact security management by discussing job design management,
different types of departmentalization, and evaluating structural alternatives.

This introduction lays the groundwork for a thorough exploration of alarm management and
security, including a comparison of perceived and actual security, a classification of security
concepts, and the introduction of important individuals including private police, mall cops, and
security guards. Access control, physical access, credential systems, and access control models
are all part of the story, which expands to cover security concerns that still exist in the hospitality
industry.

The book also discusses hotel safety and security, covering electric security, intrusion detection,
video surveillance, and fire safety in this all-encompassing exploration of hospitality security.
This book takes a close look at hotel fire safety, covering everything from typical fire dangers to
fire regulations, as well as emergency procedures, risk management, and prevention strategies.
Drawing on both historical context and current issues, "Hospitality Security Services" by Neelam
Singh is an indispensable resource for anybody interested in the security of the hospitality
industry. In the parts that follow, we will examine the book's main ideas in more detail, point out
its flaws, and determine whether or not it is a good resource for students studying hospitality
management.

BODY

SUMMARY OF THE BOOK

The book extensively covers the concept of foreseeability in hospitality security, emphasizing
the importance of assessing factors such as the nature and operation of the facility, location, past
crimes, and design considerations. It also delves into the responsibilities of innkeepers to
exercise reasonable care in identifying and mitigating potential crime risks. Additionally, the text
explores the crucial role of human resource development in ensuring security, providing insights
into estimating labor productivity and the unique challenges faced by the hospitality industry.
The organizational culture within hospitality services is dissected, with a focus on the
significance of feedback management in enhancing guest satisfaction.

EVALUATION OF THE STRENGTHS AND WEAKNESSES:

A. STRENGTHS
"Hospitality Security Services" by Neelam Singh exhibits a number of admirable
strengths that increase its worth as an educational resource. The thorough exploration of
the idea of foreseeability in hospitality security is one noteworthy feature. Singh deftly
negotiates the complex legal terrain, clarifying the innkeepers' obligation to use
reasonable care. The comprehensive framework for understanding and implementing
security measures tailored to diverse hospitality settings is provided by the thorough
examination of factors influencing foreseeability, including the nature and operation of
facilities, location, past crimes, and security issues related to design. Readers will gain a
well-rounded understanding of these factors.

Another notable aspect of the book is its thorough exploration of human resource
development in relation to hospitality security. A balanced view is provided by
discussions on labor productivity estimates supplemented by historical information about
hospitality services. Singh expertly weaves together talks of advantages, like cost savings
and local contracts, with a nuanced exploration of disadvantages, like possible
interpersonal issues and the effects of the digital divide. Aligning flawlessly with the
program's objectives, the book successfully bridges the gap between theoretical
knowledge and practical implementations by contextualizing these characteristics within
the area of security. In addition, the work is made more comprehensive by Singh's focus
on corporate culture in the hospitality services. Hotels that want to increase customer
satisfaction should use guest feedback management strategies, as shown by the included
real-world examples. Presenting practical insights into how good management of guest
 remarks may lead to actual benefits, the book positions itself as more than just a
theoretical exploration. This is in perfect harmony with the program's goals of teaching
students the theoretical background and practical skills they'll need to thrive in the
hospitality and tourism industry.

B. WEAKNESSES
"Hospitality Security Services" has obvious strengths, but there are also some real
weaknesses that must be considered. The exploration of new developments and
technologies in hospitality security is one such topic. Considering how quickly security
measures are changing, the book would have been more useful for students who are
trying to keep up with the industry's constant technological breakthroughs if it had
included more information on new technologies and innovative techniques. More
comprehensive case studies or real-world examples would strengthen the book's
theoretical underpinnings. To help readers better grasp the principles being presented, it
would be helpful to look more closely at specific cases where security measures were
either successfully implemented or encountered difficulties. Students would be able to
apply their theoretical knowledge to real-world settings through these case studies, which
might greatly enhance the book's instructional impact.

To sum up the weaknesses, "Hospitality Security Services" has strengths in its thorough
exploration of foreseeability, human resource development, and organizational culture
within the hospitality industry. However, it could be improved by addressing emerging
trends and including in-depth case studies. This book provides a thorough groundwork
for students venturing into the complex realm of hospitality security, therefore it is still a
worthwhile resource despite these limitations.

RECOMMENDATION:
Neelam Singh's "Hospitality Security Services" is an invaluable resource for students
majoring in hospitality management and security due to its thorough exploration of
important subjects in the field. The program objectives are well-aligned with the book's
comprehensive understanding of security management in the hospitality industry. The
strengths are found in its thorough discussion of foreseeability, human resource
development, and organizational culture, which provides a well-rounded perspective for
students attempting to manage the intricacies of security obligations in lodging facilities.
Although there are certain things that could be done better, like include more in-depth
case studies and discussing new trends, the book still has a lot of good points overall.
This book is perfect for students who want to be successful in the dynamic sector of
hospitality security. It has a solid theoretical base and also includes practical insights and
real-world examples. Since the hospitality security landscape is complex and ever-
changing, it is crucial that students acquire the foundational information and critical
thinking skills outlined in "Hospitality Security Services" as a resource. I believe this
book will have a profound impact on students' academic careers and their pursuit of
careers in the hospitality industry.

CONCLUSION
In conclusion, "Hospitality Security Services" by Neelam Singh is an effective and
intelligent resource that offers a comprehensive grasp of security management in the
ever-changing hospitality industry. Aligning flawlessly with curriculum objectives, it
provides students with a complete foundation for managing the multiple issues inherent
in lodging facilities through its exploration of historical viewpoints, legal duties, and
practical applications. The book not only communicates theoretical information but also
helps to close the gap between academic and industry realities by exploring
foreseeability, human resource development, and organizational culture.

The book has several noticeable strengths in its covering of important themes, such as the
importance of feedback management and the duty of innkeepers to exert reasonable care,
although it might be improved in other areas. Updating the book with more
comprehensive case studies and a stronger examination of new trends and technologies in
hospitality security would greatly enhance its relevance and educational value.
Regardless, "Hospitality Security Services" is still a great resource for students who are
trying to figure out the complicated world of hospitality security. This book can serve as
a starting point for students' education in the dynamic subject of hospitality security by
imparting the knowledge and abilities necessary for success in the industry.