INNOVATIONS IN BUSINESS

PROCESS MANAGEMENT:
INTEGRATING FIVE DIAMOND
RESEARCH METHODS
An Academic presentation by
Dr. Nancy Agnes, Head, Technical Operations,
Phdassistance
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INTRODUCTION
Explorative business process management (BPM) is gaining
popularity as companies realize that operational efficiency is no
longer enough when disruptive forces might render whole
systems outdated.

The Five Diamond Method, which is based on design science

research and situational method engineering, is intended to steer
exploratory BPM operations by recognizing opportunities from
business and technology trends and integrating them into
business processes with unique value propositions.

The technique is assessed against design objectives supported

by literature, competing artefacts, qualitative data, a pilot study,
and two real-world implementations.

The research design contributes by widening the scope of BPM

through the incorporation of prescriptive knowledge from
innovation management and assisting in the capture of
emerging possibilities from changing consumer wants and digital
technology.
 SIGNIFICANCE OF BPM IN
MODERN ORGANIZATIONS
Business process management (BPM) helps
organizations operate effectively and efficiently through
the continuous discovery, execution, analysis, and
redesign of business processes.

To that aim, a diverse collection of BPM research

methodologies and tools aid in achieving stability,
efficiency, and effectiveness by leveraging various
redesign rationales (Gross et al. in press).

These techniques, like the idea of organizational

ambidexterity, can be broadly categorized as exploitative.

They frequently overlook fresh prospects for innovation.

Exploratory BPM solutions for proactively incorporating
possibilities with unique value propositions into company
processes have received little attention.

Check our PhD Research methodology examples to learn about how we review or edit an article for
Research Methodology.
PRINCIPLES OF THE FIVE-
DIAMOND METHOD
The Five Diamond Method is a systematic and complete
method of Explorative Business Process Management
(EBPM), providing businesses with a defined purpose and
direction.

Its major purpose is to improve an organization’s

processes’ efficiency, effectiveness, and agility.

This technique provides a path for discovering, evaluating,

and optimizing business processes by breaking down the
EBPM journey into five separate steps – Discovery,
Mapping, Analysis, Design, and Implementation.

It enables companies to make primary data-driven

choices, eliminate inefficiencies, improve customer
happiness, and quickly adjust to changing market
dynamics.

Finally, the Five Diamond Method helps firms attain more

competitiveness and long-term success in today’s volatile
economic environment.
RESEARCH METHODS
The methodology of the Study must achieve explorative BPM
by methodically discovering new value propositions for
business processes.

The Five Diamond approach is an exploratory BPM approach

that they developed.

The technique uses the DSR methodology, which consists of

six phases: issue identification, design objective formulation,
design and development, demonstration, assessment, and
communication.

The technique, which connects the Five Diamond technique

to method qualities (goal orientation, systematic approach,
primary orientation, repeatability), supports businesses in
recognizing and integrating possibilities .
As a result, it involves multiple actions portrayed as one
overarching diamond and four underneath diamonds.

The four diamonds represent (1) purpose, (2) business, (3)

technology, and (4) integration.

The diamond form of these activities illustrates the usage of

divergent and convergent thinking during the process, which
is drawn from innovation management.

1. Purpose Diamond

The goal of the purpose diamond is to uncover the

underlying motivation of organizational operations.

As a result, it shifts the focus from what the company is

doing now to what drives and inspires its business.

Activity 1 is carried out by BPM stakeholders (e.g., BPM

manager, process consultant) and (senior) managers
who are familiar with or even participating in strategic
goal planning.
2.Business Diamond

The goal of the business diamond is to uncover possibilities that arise from the corporate environment.

Several BPM-related stakeholders (e.g., BPM manager, process consultant), as well as BPM-unrelated
stakeholders (e.g., business and market analysts, business developer), are engaged.

3.Technology Diamond

The technology diamond tries to capitalize on digital technology potential.

As a result, both BPM-related stakeholders (e.g., BPM manager, process consultant) and BPM-unrelated
stakeholders (e.g., technology or digitalization expert) are involved.

4.Integration Diamond

To discover and build creative process concepts, the integration diamond combines recognized
possibilities with a BPM perspective.

BPM specialists best accomplish this in collaboration with innovation managers, project portfolio
managers, and senior management.
LIMITATIONS AND
FUTURE RESEARCH
Limitations of the Five Diamond Method may encompass challenges related to
data quality, as accurate and comprehensive data are crucial for its success.
Organizational resistance to change and resource constraints can impede
implementation. Future research can focus on below aspects which is still
unexplored by researchers

Refining data management practices and developing advanced data

analytics tools for better decision-making within the method.

Exploring strategies to address change management and scalability issues

would enhance its effectiveness.

Research on tailoring the Five Diamond Method for specific industries or

sectors can provide valuable insights into its adaptability and optimization
potential across diverse business environments.
 CONCLUSION

The integration of Five Diamond Research Methods has significantly

revolutionized the landscape of Business Process Management (BPM),
fostering a culture of continuous innovation and heightened efficiency.

This convergence has unleashed a new era of data-driven decision-

making, where organizations harness the power of advanced analytics,
artificial intelligence, and machine learning to optimize operations and
enhance overall performance.

By leveraging these progressive techniques, businesses can now streamline

complex processes, mitigate risks, and capitalize on emerging
opportunities, thus achieving sustainable growth and maintaining a
competitive edge in today’s dynamic market.

Our findings show the benefits of synthesizing adjacent research streams,

i.e., BPM and IM, to broaden the scope of established knowledge on BPM.

We call for more cross-disciplinary research, enabling BPM to provide the

guidance needed in the digital age.

Check out our study guide to learn more about problem identification in the research process
ABOUT PHD ASSISTANCE
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 Grisold, T., Groß, S., Stelzl, K. et al.The Five Diamond
Method for Explorative Business Process Management.
Bus Inf Syst Eng 64, 149–166 (2022).
https://doi.org/10.1007/s12599-021-00703-1

Röglinger, Maximilian, et al. “Exogenous shocks and

business process management: a scholars’ perspective
REFERENCES on challenges and opportunities.” Business &
Information Systems Engineering5 (2022): 669-687.

Denner, Marie-Sophie, Louis Christian Püschel, and

Maximilian Röglinger. “How to exploit the digitalization
potential of business processes.” Business &
Information Systems Engineering60 (2018): 331-349.
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