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    Babacar Ben Omar has over 4 years of experience in operations analysis roles. He has a background of delivering daily, weekly, and monthly reports to analyze operations and set action plans to improve efficiency and gross margins. Currently an Operations Analyst at SITEL Dakar, he previously held roles as a Real Time Analyst at IBEX Dakar and Quality Analyst also at IBEX Dakar, where he monitored schedules, wrote training materials, and analyzed customer support.

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    Babacar Ben Omar has over 4 years of experience in operations analysis roles. He has a background of delivering daily, weekly, and monthly reports to analyze operations and set action plans to improve efficiency and gross margins. Currently an Operations Analyst at SITEL Dakar, he previously held roles as a Real Time Analyst at IBEX Dakar and Quality Analyst also at IBEX Dakar, where he monitored schedules, wrote training materials, and analyzed customer support.

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    3 views1 page

    Inbound 6702776033309637382

    Uploaded by

    bdiagne95
    Babacar Ben Omar has over 4 years of experience in operations analysis roles. He has a background of delivering daily, weekly, and monthly reports to analyze operations and set action plans to improve efficiency and gross margins. Currently an Operations Analyst at SITEL Dakar, he previously held roles as a Real Time Analyst at IBEX Dakar and Quality Analyst also at IBEX Dakar, where he monitored schedules, wrote training materials, and analyzed customer support.

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    of 1

    DIAGNE

    Babacar Ben Omar

    Operations Analyst

    ABOUT ME EXPERIENCES

    Motivated, seasoned and proactive


    individual with more than 4 years of
    Operations Analyst SITEL l Dakar
    experience in responsible positions. Writing and delivering daily weekly monthly operation
    Background of repeated success
    March 2020 - reports
    implementing best practices and Analyzing reports to set up action plans to improve
    establishing effective analysis Operation's efficiency
    strategies. Driven to deliver the Set up action Plan to improve Operations Gross Margin
    highest level of service in an efficient Real Time Analyst IBEX l Dakar
    and professional manner
    May 2019 - Feb 2020 Monitoring and adjusting employees' schedules,
    absenteeism and other Key Performance Indicators
    Delivering daily weekly monthly activity reports
    Making sure to meet service Level everyday
    CONTACT
    Quality Analyst IBEX l Dakar
    Address:
    246 st, Ouakam, Dakar SENEGAL Sept 2018 - May 2019 Writing and Delivering training sessions
    writing and delivering processes to improve customer
    Mobile: support
    +221 77 330 60 41 Analyzing representatives' approach
    Writing and Delivering weekly reports about processing
    Email: quality
    ben.diagne@hotmail.com
    EDUCATION

    SKILLS
    Bachelor Degree Amadou Hampate BA University | Dakar
    Computer Science
    Microsoft Office Excel 2014 -2017
    Workforce Management
    Leadership
    REFERENCE
    TeamWork
    Management
    DIA Abdoulaye
    Operations Manager | SITEL
    HOBBIES
    Phone: +221 77 612 96 06

    Email : abdoulaye.dia@sitel.com
    Basketball
    Jogging

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