Job Description for Product Owner - Legal, Order Capture

Are you passionate about enabling an organization to consistently deliver great experiences to their
customers? Thomson Reuters is currently re-imagining the experience we provide our customers and seeking
a Product Owner, Legal Order Capture that can help us reach our goals.

About the role

In this opportunity as Product Owner, you will:

Understand legal sales and marketing for business objectives and translate business needs into
actionable system development projects that enhance the capabilities of the current infrastructure with
flexible, innovation solutions. Partner with IT to accomplish goals and provide ongoing communication
to various business stakeholders on project status.

Serve as a business subject matter expert on various business systems including Salesforce.com and
Order Capture solutions for the legal business.

Understand data flows across various systems as well as sales and marketing processes within business
systems.

Provide ongoing trouble-shooting of issues, partner with IT resources to address issues, and raise data
quality issues as necessary.

Provide best practices and ongoing support to sales groups and marketers on how to leverage tools and
systems.

Facilitate drafting of acceptance criteria with technical Business Analyst to support requirements.

Collaborate with TCS on designing suitable business-centric solutions

Work with Sales Enablement and Commercial Excellence teams to identify key change management
issues and training curriculum needs

Provide End User support through ticket triage and resolution

About you

You’re a fit for the role of Product Owner if your background includes:

3+ years implementation or consulting experience focused on CPQ (Conga focused), CRM (SFDC),
marketing or business development software.

3+ years software implementation experience as a business analyst or functional consultant involving

 complex business to business solutions.

Ability to plan and collect business requirements, define scope and deliver a product that meets
expectations. Perform gap analysis and identify solutions or workarounds. Record and report on all
product defects and enhancements.

Ability to view situations with both a business and technical lens

Fundamental understanding of subscription-based businesses

Salesforce.com and/or Apttus Admin certification a plus

Strong written / oral communication and problem-solving skills

Ability to manage multiple projects/clients simultaneously and adjust to changing demands in a fast-
paced environment

Strong commitment to client satisfaction

Knowledge of legal industry a plus

Fundamental understanding of subscription-based businesses

Strong Documentation Skills

Experience with agile methodologies

Desired Experience:

Experience working with Apttus CPQ. Other CPQ applications would be helpful.

Experience working with Salesforce.com or other CRM applications

Understanding of TR Legal business and products

Experience with business process modeling/consulting

Experience with product modeling

Thomson Reuters product, commercial and operational experience

Working knowledge of: Saleforce.com, Order Capture solutions, Data Warehouses, Business Objects,
Access, Excel, Lucid Charts, SAP (WR)

#LI-SB3
What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

COVID-19 Response: Currently, as part of our COVID-19 a majority of our employees are working
remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices
planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion,
flexibility, work-life balance, and more

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance:
company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition
reimbursement, and employee incentive programs; resources for mental, physical, and financial
wellbeing

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities
to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually;
Environmental, Social and Governance (ESG) initiatives for local and global impact

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as
we should – we are one of the only companies on the planet that helps its customers pursue justice,
truth and transparency. Together, with the professionals and institutions we serve, we help uphold the
rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted,
unbiased information to people all over the world.