JEDDAH – KINGDOME OF SAUDI ARABIA – MOBILE +966 (0) 555033641 – E-mail: rafiaa_al-

maameri@hotmail.com

RAFIA’A MAJID SOUD AL-MA’AMERI

PERSONAL DETAILS

Date of Birth: 11th November 1983

Nationality: Omani
ID No: 10401617
Gender: Female

WORK EXPERIENCE

Dec 2014 ~ currently:

Recruitment Coordinator at Jamjoom and Chalhoub Group
 Reaching the defined targets for hiring of different job positions
 Full execution of the recruitment process (including job posting, phone
interviewing, job interviewing, regular communication with candidates
and managers) including the recruitment administration
 Administers job interviewing schedules for all job vacancies
 Explores the new recruitment channels and gives recommendations to
the Recruitment Manager
 Reports the progress on assigned job vacancies on the regular basis,
communicates early warnings and provide the regular feedback about
the performance of the recruitment process
 Working closely with departments, increasingly in a consultancy role,
assisting line managers to understand and implement policies and
procedures
 Preparing staff handbooks
 Negotiating with staff and their representatives on issues relating to
health-care and grievances
 Developing with line managers HR planning strategies which consider
immediate and long-term staff requirements
 Coordinate training schedules
 Follow up with the trainees’ evaluations

Increased the recruitment 64.65% from last year (hired 489 female candidates
compared to last year's 297 candidates)
Increased quality which helped decrease turnover from 65.99% in 2014 to
37.4% in 2015
Revenue loss from turnover has decreased 3 times in 2015 compared to 2014
(approximate net profit for 2015 was 1224000 SAR compared to 2014's
404000 SAR).

April 2014 ~ Nov 2014:

Confidential
Recruitment Specialist & Contracts Executive

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Dec 2012 ~ Mar 2014
Kingdome ER Coordinator at Chalhoub Group –specifically for Al-Jamal Co
working in the capacity of a HR Business Partner to meet the company's needs:
 Meeting with employees, supervisors, head of departments, head of
divisions, area managers, and senior management.
 Researching various employee cases as they arise and investigating in
a confidential manner.
 Providing recommendations to most effectively address issues.
 Counseling and communicating effectively with employees and
supervisors.
 Ensuring proper completion and circulation of all HR forms where
necessary.
 Effectively communicating employee policies and procedures.
 Ensuring employees have a secure and objective area to address their
concerns.
 Preparing reports for senior management and budgets.
 Demonstrating and providing outstanding customer and employee
relations at all times
 Attending periodic management meetings.

Before assuming the position, Al-Jamal CO. had recruited 323 female
candidates in 2012 at the beginning of the Feminization Process in the
Kingdom; however the turnover rate was 258 candidates in less than 1 year
(113 Terminations, 144 Resignations and 1 Death case) which was about
79.88%.

After assuming the position, from Dec 2012 until Mar 2014 I have recruited
194 candidates with a turnover of 83 (40 Terminations and 43 Resignations).
Turnover in 2014 was 18 employees, 65 employees in 2013.

The turnover rate has decreased 60% which cut-down the cost of recruitment
from minimum 1,292,000 SAR (with a loss of 1,032,000 SAR) in 2012 to
776,000 SAR (with a loss of 332,000 SAR - 260,000 SAR in 2013 and then
72,000 SAR in 2014 ) from Dec 2012 until Mar 2014.

October 2011 ~ Dec 2012

Recruitment and Employee Relations Executive at Magellan Co.:
 Reaching the defined targets for hiring of different job positions
 Full execution of the recruitment process (including job posting, phone
interviewing, job interviewing, regular communication with candidates
and managers) including the recruitment administration
 Administers job interviewing schedules for all job vacancies
 Manages posting of job vacancies at the best performing recruitment
channels
 Develops pool of external talents
 Explores the new recruitment channels and gives recommendations to
the Recruitment Manager
 Execution of the recruitment social media communication
 Reports the progress on assigned job vacancies on the regular basis,
communicates early warnings and provide the regular feedback about
the performance of the recruitment process

2
  Working closely with departments, increasingly in a consultancy role,
assisting line managers to understand and implement policies and
procedures
 Promoting equality and diversity as part of the culture of the
organisation
 Developing and implementing policies on issues such as working
conditions, performance management, equal opportunities, disciplinary
procedures and absence management
 Preparing staff handbooks
 Advising on pay and other remuneration issues, including promotion
and benefits
 Negotiating with staff and their representatives on issues relating to
health-care and grievances
 Administering payroll and maintaining employee records
 Interpreting and advising on employment law
 Dealing with grievances and implementing disciplinary procedures
 Developing with line managers HR planning strategies which consider
immediate and long-term staff requirements
 Planning, and sometimes delivering, training, including inductions for
new staff
 Analysing training needs in conjunction with departmental managers
 Coordinate training schedules and programs
 Assist in preparing training handbooks
 Follow up with the trainees evaluation
 Issuing training evaluation reports to the department managers

Jan 08 ~ Sep 2011

Receptionist, HR/Administration Clerk & Project Secretary at Mace Inter Ltd:
Handling the different issues related to the company:
 Answering calls, welcoming guests, building and developing relations.
 Liaison with ROP, ministries, embassies, companies and govt.
organizations, as required.
 Maintain good relations with govt. bodies and embassies to further
enhance Company goodwill.
 Finance duties: handling expenses, petty cash & reimbursements.
 Including all administrative work; filing, translation, follow-ups and
such.
 Finding new leads and contacts info.
 Preparing needed documents: capabilities reports.
 Arranging meetings and following up with the current & future
Clients.

Oct 05 ~ Oct 07
P.A to the Asst Dean of Oman Tourism College:
 All secretarial work, translation and department management.
 Answering calls, welcoming guests, building and developing relations.
 Liaison with all the Academic departments and Administration &
Finance departments in addition to both the Public and Private
organizations.
 Providing positive approach to problem solving and teamwork.
 Coordination of events and activities.
 Handling other departments’ work if necessary.

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EDUCATION

2002~2005
International Tourism & Hospitality Management Diploma - Oman Tourism
College

LANGUAGES

Arabic
English

PERSONAL STRENGTHS

Loyalty
Discretion
Empathy
Patience
Hard work

WORK SKILLS

Customers Service skills

Communication skills
Telephone answering skills
Computer Skills