Professional Documents
Culture Documents
School DepEd Citizens Charter 2022
School DepEd Citizens Charter 2022
External Services
625
SCHOOLS – EXTERNAL SERVICES
ϴ͘ĞƌƚŝĨŝĐĂƚĞƐŽĨƌĞůĂƚĞĚƚƌĂŝŶŝŶŐͬƐĞŵŝŶĂƌͬǁŽƌŬƐŚŽƉͬ
dƌĂŝŶŝŶŐƉƌŽǀŝĚĞƌͬƐ
ĨŽƌƵŵͬƐƉĞĐŝĂůŝnjĞĚƚƌĂŝŶŝŶŐ͕ŝĨĂƉƉůŝĐĂďůĞ
ϵ͘E/ůĞĂƌĂŶĐĞ E/
ϭϬ͘sŽƚĞƌ͛Ɛ/ĂŶĚͬŽƌĂŶLJƉƌŽŽĨŽĨƌĞƐŝĚĞŶĐĞĂĐĐĞƉƚĂďůĞ
KD>ͬĂƌĂŶŐĂLJ
ďLJƚŚĞ^ĐŚŽŽů^ĐƌĞĞŶŝŶŐŽŵŵŝƚƚĞĞ
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTION SING RESPONSI
BE PAID
TIME BLE
ϭ͘ϭŚĞĐŬĚŽĐƵŵĞŶƚƐ
ϭ͘^ƵďŵŝƚƚŚĞ ĨŽƌĐŽŵƉůĞƚĞŶĞƐƐ͕ ^ĐŚŽŽů
ĐŽŵƉůĞƚĞ ϰϬ
ĂĐĐƵƌĂĐLJ͕ǀĞƌĂĐŝƚLJĂŶĚ EŽŶĞ ^ĐƌĞĞŶŝŶŐ
ƌĞƋƵŝƌĞŵĞŶƚƐ ŵŝŶƵƚĞƐ
ĂƵƚŚĞŶƚŝĐŝƚLJŽĨ ŽŵŵŝƚƚĞĞ
ĂŶĚĨŝůůŽƵƚĐŚĞĐŬůŝƐƚ
^ĐŚŽŽů
ϭ͘ϮWƌĞƉĂƌĞ
EŽŶĞ ϱŵŝŶƵƚĞƐ ^ĐƌĞĞŶŝŶŐ
ĐĞƌƚŝĨŝĐĂƚŝŽŶ ŽŵŵŝƚƚĞĞ
626
ϭ͘ϯ^ŝŐŶƚŚĞ ^ĐŚŽŽů
EŽŶĞ ϮŵŝŶƵƚĞƐ
ĐĞƌƚŝĨŝĐĂƚŝŽŶ ,ĞĂĚ
Ϯ͘ϭ/ƐƐƵĞĂĚƵůLJ
ǀĞƌŝĨŝĞĚĂŶĚĂƚƚĞƐƚĞĚ
Ϯ͘ZĞĐĞŝǀĞĐŽƉLJŽĨ
ĐŚĞĐŬůŝƐƚĂŶĚ
^ĐŚŽŽů
ĐŚĞĐŬůŝƐƚĂŶĚƐŝŐŶĞĚ EŽŶĞ ϳŵŝŶƵƚĞƐ ^ĐƌĞĞŶŝŶŐ
ĐĞƌƚŝĨŝĐĂƚŝŽŶ ĐĞƌƚŝĨŝĐĂƚŝŽŶŽĨ
ƌĞƋƵŝƌĞŵĞŶƚƚŽƚŚĞ ŽŵŵŝƚƚĞĞ
ĂƉƉůŝĐĂŶƚƐ
Ϯ͘Ϯ/ŶĨŽƌŵĂƉƉůŝĐĂŶƚŽĨ
ŶĞdžƚƐƚĞƉƐ͕ŝ͘Ğ͘ƐĐŚŽŽů ^ĐŚŽŽů
ǁŝůůƐƵďŵŝƚĚŽĐƵŵĞŶƚƐ
EŽŶĞ ϲŵŝŶƵƚĞƐ ^ĐƌĞĞŶŝŶŐ
ƚŽ^KĂŶĚ^Kǁŝůů
ŽŵŵŝƚƚĞĞ
ĐŽŶƚĂĐƚ
ĂƉƉůŝĐĂŶƚĨŽƌƵƉĚĂƚĞƐ
Total None 1 hour
627
2. Acceptance of Employment Application for Teacher I Position (online)
ƵĞƚŽƚŚĞKs/ͲϭϵƉĂŶĚĞŵŝĐ͕ƐĐŚŽŽůƐŚĂǀĞƉƌŽǀŝĚĞĚƚĞĂĐŚĞƌͲĂƉƉůŝĐĂŶƚƐĂŶŽŶůŝŶĞŽƉƚŝŽŶ
ǁŚĞƌĞĐŽŵƉůĞƚĞĂƉƉůŝĐĂƚŝŽŶƌĞƋƵŝƌĞŵĞŶƚƐŵĂLJďĞƐƵďŵŝƚƚĞĚ͕ĨŽƌŽŶǁĂƌĚƐƵďŵŝƐƐŝŽŶƚŽƚŚĞ
^ĐŚŽŽůƐŝǀŝƐŝŽŶKĨĨŝĐĞĨŽƌĞǀĂůƵĂƚŝŽŶĂŶĚĂƐƐĞƐƐŵĞŶƚ͘
ϴ͘ĞƌƚŝĨŝĐĂƚĞƐŽĨƌĞůĂƚĞĚƚƌĂŝŶŝŶŐͬƐĞŵŝŶĂƌͬǁŽƌŬƐŚŽƉͬ
dƌĂŝŶŝŶŐƉƌŽǀŝĚĞƌͬƐ
ĨŽƌƵŵͬƐƉĞĐŝĂůŝnjĞĚƚƌĂŝŶŝŶŐ͕ŝĨĂƉƉůŝĐĂďůĞ
ϵ͘E/ůĞĂƌĂŶĐĞ E/
ϭϬ͘sŽƚĞƌ͛Ɛ/ĂŶĚͬŽƌĂŶLJƉƌŽŽĨŽĨƌĞƐŝĚĞŶĐĞ KD>ͬĂƌĂŶŐĂLJ
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTION SING RESPONSI
BE PAID
TIME BLE
ϭ͘^ƵďŵŝƚƚŚĞ
ϭ͘ϭŽǁŶůŽĂĚ
ϭϱ
^ĐŚŽŽů
ĐŽŵƉůĞƚĞ EŽŶĞ ^ĐƌĞĞŶŝŶŐ
ƌĞƋƵŝƌĞŵĞŶƚƐ ƐƵďŵŝƚƚĞĚĚŽĐƵŵĞŶƚƐ ŵŝŶƵƚĞƐ
ŽŵŵŝƚƚĞĞ
ϭ͘ϮŚĞĐŬĚŽĐƵŵĞŶƚƐ
ĨŽƌĐŽŵƉůĞƚĞŶĞƐƐ͕ ^ĐŚŽŽů
ĂĐĐƵƌĂĐLJ͕ǀĞƌĂĐŝƚLJĂŶĚ EŽŶĞ ϰϬ
^ĐƌĞĞŶŝŶŐ
ĂƵƚŚĞŶƚŝĐŝƚLJŽĨĂŶĚĨŝůů ŵŝŶƵƚĞƐ
ŽŵŵŝƚƚĞĞ
ŽƵƚĐŚĞĐŬůŝƐƚ
628
^ĐŚŽŽů
ϭ͘ϯWƌĞƉĂƌĞ
EŽŶĞ ϱŵŝŶƵƚĞƐ ^ĐƌĞĞŶŝŶŐ
ĐĞƌƚŝĨŝĐĂƚŝŽŶ ŽŵŵŝƚƚĞĞ
ϭ͘ϰ^ŝŐŶƚŚĞ ^ĐŚŽŽů
EŽŶĞ ϱŵŝŶƵƚĞƐ
ĐĞƌƚŝĨŝĐĂƚŝŽŶ ,ĞĂĚ
Ϯ͘ϭ/ŶĨŽƌŵĂƉƉůŝĐĂŶƚŽĨ
ŶĞdžƚƐƚĞƉƐǀŝĂĞŵĂŝů͕
ŝ͘Ğ͘ƐĐŚŽŽůǁŝůůƐƵďŵŝƚ
Ϯ͘ĐŬŶŽǁůĞĚŐĞ ĚŽĐƵŵĞŶƚƐƚŽ^KĂŶĚ ^ĐŚŽŽů
ĞŵĂŝů ^KǁŝůůĐŽŶƚĂĐƚ EŽŶĞ ϱŵŝŶ ^ĐƌĞĞŶŝŶŐ
ĂƉƉůŝĐĂŶƚĨŽƌƵƉĚĂƚĞƐ͖ ŽŵŵŝƚƚĞĞ
ĂƚƚĂĐŚĐŽƉLJŽĨĞͲƐŝŐŶĞĚ
ĐŚĞĐŬůŝƐƚ
ĂŶĚĐĞƌƚŝĨŝĐĂƚŝŽŶ
Total None 1 hour, 10 minutes
629
3. Borrowing of Learning Materials from the School Library/Learning Resource
Center
>ĞĂƌŶĞƌƐ͕ ƚĞĂĐŚŝŶŐ ĂŶĚ ŶŽŶͲƚĞĂĐŚŝŶŐ ƉĞƌƐŽŶŶĞů ĂƌĞ ŐŝǀĞŶ ĨƌĞĞ ĂĐĐĞƐƐ ƚŽ ůĞĂƌŶŝŶŐ ŵĂƚĞƌŝĂůƐ
;>DƐͿƐƵЌŬƐ͕ũŽƵƌŶĂůƐ͕ŵĂŐĂnjŝŶĞƐĨƌŽŵ>ŝďƌĂƌŝĞƐŽƌ>ĞĂƌŶŝŶŐZĞƐŽƵƌĐĞĞŶƚĞƌƐ͘,ŽǁĞǀĞƌ͕
ĂĐĐŽƵŶƚĂďŝůŝƚLJ ĂŶĚ ĂĐĐŽƵŶƚĂďŝůŝƚLJ ƐŚŽƵůĚ ďĞ ƉƌŽƉĞƌůLJ ŽďƐĞƌǀĞĚ ĞƐƉĞĐŝĂůůLJ ƐŝŶĐĞ ďŽƌƌŽǁĞƌƐ
ĂƌĞ ĂůůŽǁĞĚ ƚŽ ďƌŝŶŐ ƚŚĞ >DƐ ŚŽŵĞ͘ dŚƵƐ͕ ŝƚ ŝƐ ŶĞĐĞƐƐĂƌLJ ƚŽ ŵŽŶŝƚŽƌ ƚŚĞ ƉƌŽƉĞƌ ƵƐĞ ĂŶĚ
ĂĐĐŽƵŶƚŝŶŐŽĨ>DƐ͘
630
4. Distribution of Printed Self-Learning Modules in Distance Learning Modality
dŚĞĂƐŝĐĚƵĐĂƚŝŽŶͲ>ĞĂƌŶŝŶŐŽŶƚŝŶƵŝƚLJWůĂŶ;Ͳ>WͿŝŶƚƌŽĚƵĐĞĚĚŝĨĨĞƌĞŶƚĚŝƐƚĂŶĐĞůĞĂƌŶŝŶŐ
ŵŽĚĂůŝƚŝĞƐƚŚĂƚ ƐƵŝƚƚŚĞůĞĂƌŶĞƌƐ͛ ƉƌĞƐĞŶƚ ƐŝƚƵĂƚŝŽŶĚƵĞƚŽ ƚŚĞ Ks/Ͳϭϵ ƉĂŶĚĞŵŝĐ͘KŶĞŽĨ
ƚŚĞ ŵŽƐƚ ĂƉƉƌŽƉƌŝĂƚĞ ŵŽĚĂůŝƚŝĞƐ ŝƐ ƚŚĞ ƉƌŝŶƚĞĚ ƐĞůĨͲůĞĂƌŶŝŶŐ ŵŽĚƵůĞƐ;^>DƐͿ ĚŝƐƚƌŝďƵƚĞĚ ƚŽ
ůĞĂƌŶĞƌƐ͘ WĂƌĞŶƚƐ͕ ŐƵĂƌĚŝĂŶƐ͕ ĂŶĚ ůĞĂƌŶĞƌƐ ĂƌĞ ŽƌŝĞŶƚĞĚ ŽŶ ŚŽǁ ůĞĂƌŶŝŶŐ Ăƚ ŚŽŵĞ ǁŝůů ďĞ
ĨĂĐŝůŝƚĂƚĞĚƚŚƌŽƵŐŚƚŚĞ^>DƐ͘dŚĞƐĐŚĞĚƵůĞĂŶĚĚƌŽƉͲŽĨĨƉŽŝŶƚƐĨŽƌĚŝƐƚƌŝďƵƚŝŽŶĂƌĞĂŶŶŽƵŶĐĞĚ
ďLJƚŚĞƐĐŚŽŽůƚŚƌŽƵŐŚĚŝĨĨĞƌĞŶƚĐŚĂŶŶĞůƐ͘
Ϯ͘ϭ͘ZĞĐĞŝǀĞƚŚĞ
ĐŽŵƉůĞƚĞĚ^>DƐ͘
Ϯ͘ZĞƚƵƌŶƚŚĞ
ŚĞĐŬĨŽƌ ůĂƐƐĚǀŝƐĞƌͬ
ĐŽŵƉůĞƚĞĚ^>DƐ
ĐŽŵƉůĞƚĞŶĞƐƐ EŽŶĞ ϭϬŵŝŶƵƚĞƐ
ŽŶƚŚĞƐĐŚĞĚƵůĞĚ dĞĂĐŚĞƌͲŝŶͲĐŚĂƌŐĞ
ƵƐŝŶŐŵŽĚƵůĞ
ĚĂƚĞ͘
ŵŽŶŝƚŽƌŝŶŐ
ĐŚĞĐŬůŝƐƚ͘
ϯ͘ϭƐƐŝƐƚŝŶƉůĂĐŝŶŐ
ϯ͘^ĞŐƌĞŐĂƚĞƚŚĞ
ƌĞĐĞŝǀĞĚ^>DƐĂŶĚ
ƐƵďŵŝƚƚĞĚ ^>DƐ ůĂƐƐĚǀŝƐĞƌͬ
ĂŶƐǁĞƌƐŚĞĞƚƐŝŶ EŽŶĞ ϯŵŝŶƵƚĞƐ
ĂŶĚĂŶƐǁĞƌ ĚĞƐŝŐŶĂƚĞĚďŽdžĞƐ͘ dĞĂĐŚĞƌͲŝŶͲĐŚĂƌŐĞ
ƐŚĞĞƚƐ͘
631
ϰ͘ZĞĐĞŝǀĞŶĞǁ ϰ͘ϭZĞůĞĂƐĞŶĞǁ ůĂƐƐĚǀŝƐĞƌͬ
EŽŶĞ ϱŵŝŶƵƚĞƐ
^>DƐ͘ ƐĞƚŽĨ^>DƐ͘ dĞĂĐŚĞƌͲŝŶͲĐŚĂƌŐĞ
ϰ͘ϮĨĨŝdžƐŝŐŶĂƚƵƌĞ ůĂƐƐĚǀŝƐĞƌͬ
ŝŶŝƐƚƌŝďƵƚŝŽŶ EŽŶĞ ϮŵŝŶƵƚĞƐ
&Žƌŵ͘ dĞĂĐŚĞƌͲŝŶͲĐŚĂƌŐĞ
ϰ͘ϯŝƐŝŶĨĞĐƚ
ƌĞĐĞŝǀĞĚ^>D^ĂŶĚ ůĂƐƐĚǀŝƐĞƌͬ
ĂŶƐǁĞƌƐŚĞĞƚƐ;ǀŝĂ EŽŶĞ ϭϰŵŝŶƵƚĞƐ
dĞĂĐŚĞƌͲŝŶͲĐŚĂƌŐĞ
ĚŝƐŝŶĨĞĐƚŝŶŐ
ƌŽŽŵͬĚĞǀŝĐĞͿ͘
ϰ͘ϰ&ŽƌǁĂƌĚ
ĚŝƐŝŶĨĞĐƚĞĚ
ƐƵďŵŝƚƚĞĚ^>DƐĂŶĚ ůĂƐƐĚǀŝƐĞƌͬ
EŽŶĞ ϱŵŝŶƵƚĞƐ
ĂŶƐǁĞƌƐŚĞĞƚƐƚŽ dĞĂĐŚĞƌͲŝŶͲĐŚĂƌŐĞ
ĂƐƐŝŐŶĞĚ
ƚĞĂĐŚĞƌ͘
TOTAL: None 46 minutes
632
5. Enrollment (walk-in)
dŚŝƐŝƐƚŚĞƉƌŽĐĞƐƐŽĨƌĞŐŝƐƚĞƌŝŶŐůĞĂƌŶĞƌƐŝŶƚŽƚŚĞ>ĞĂƌŶĞƌ/ŶĨŽƌŵĂƚŝŽŶ^LJƐƚĞŵ;>/^ͿƵƉŽŶ
ƐƵďŵŝƐƐŝŽŶŽĨĐŽŵƉůĞƚĞƌĞƋƵŝƌĞŵĞŶƚƐ͘
633
Grade 7
Ă͘ 'ƌĂĚĞϲ'ƌĂĚƵĂƚĞ
ď͘ ^ĐŚŽŽů&Žƌŵϵ'ƌĂĚĞϲ;ĨŽƌŵĞƌůLJ&Žƌŵ ^ĐŚŽŽů
ϭϯϴͿ
Đ͘ WWdWĂƐƐĞƌŽƌΘdĞƐƚWĂƐƐĞƌ
Ě͘ ZĞƐƵůƚŽĨWWdŽƌΘdĞƐƚ ͕ĞƉĚĞŶƚƌĂůKĨĨŝĐĞ
Grade 11
Ă͘ 'ƌĂĚĞϭϬŽŵƉůĞƚĞƌ
ď͘ ^ĐŚŽŽů&Žƌŵϵ'ƌĂĚĞϭϬ;ĨŽƌŵĞƌůLJ&Žƌŵ ^ĐŚŽŽů
ϭϯϴͿ
Đ͘ WWdWĂƐƐĞƌŽƌΘdĞƐƚWĂƐƐĞƌ
Ě͘ ZĞƐƵůƚŽĨWWdŽƌΘdĞƐƚ ͕ĞƉĚĞŶƚƌĂůKĨĨŝĐĞ
FEES
CLIENT AGENCY PROCESSING PERSON
TO BE
STEPS ACTION TIME RESPONSIBLE
PAID
ϭ͘>ĞŐŝďůLJĨŝůůͲŽƵƚ ϭ͘ϭŚĞĐŬƚŚĞ
ƚŚĞĂƐŝĐ ĐŽŵƉůĞƚĞŶĞƐƐŽĨ
ĚƵĐĂƚŝŽŶ ŝŶĨŽƌŵĂƚŝŽŶŝŶ
ŶƌŽůůŵĞŶƚ ƚŚĞĂƐŝĐ
&Žƌŵ͕ ĚƵĐĂƚŝŽŶ
ĨĨŝĚĂǀŝƚŽĨ ŶƌŽůůŵĞŶƚ ^ĐŚŽŽů
hŶĚĞƌƚĂŬŝŶŐ͕ &ŽƌŵĂŶĚŽƚŚĞƌ EŽŶĞ ϭϱŵŝŶƵƚĞƐ ŶƌŽůůŵĞŶƚ
WůĞĚŐĞŽĨ ƌĞůĞǀĂŶƚ &ŽĐĂůWĞƌƐŽŶ
dƌĂŶƐĨĞƌĞĞƐ ƌĞƋƵŝƌĞŵĞŶƚƐ͘
;&Žƌ ĐĐŽŵƉůŝƐŚ
dƌĂŶƐĨĞƌĞĞƐͿ ŶĞĞĚĞĚ
ŝŶĨŽƌŵĂƚŝŽŶŝŶ
ƚŚĞĨŽƌŵƐ͘
Ϯ͘^Ƶďŵŝƚ Ϯ͘ϭ͘ZĞĐĞŝǀĞĂŶĚ
ĐŽŵƉůĞƚĞ ůŽŐĐŽŵƉůĞƚĞ
ƌĞƋƵŝƌĞŵĞŶƚƐ ƌĞƋƵŝƌĞŵĞŶƚƐ
ĨŽƌ ƉĞƌŐƌĂĚĞ
ĞŶƌŽůůŵĞŶƚ ůĞǀĞů
ƉĞƌŐƌĂĚĞ
^ĐŚŽŽů
ůĞǀĞů /ĨŝŶĐŽŵƉůĞƚĞ͕
EŽŶĞ ϭϱŵŝŶƵƚĞƐ ŶƌŽůůŵĞŶƚ
ƚĂŐĂƐ
&ŽĐĂůWĞƌƐŽŶ
dĞŵƉŽƌĂƌLJ
ĞŶƌŽůůĞĚΘ
ƌĞƋƵŝƌĞĚƚŽ
ƐƵďŵŝƚ
ĨĨŝĚĂǀŝƚŽĨ
hŶĚĞƌƚĂŬŝŶŐ
Ϯ͘Ϯ͘ƉƉƌŽǀĂůŽĨ
ƚƌĂŶƐĨĞƌ EŽŶĞ ϭϬŵŝŶƵƚĞƐ ^ĐŚŽŽů,ĞĂĚ
Ϯ͘ϯŶĚŽƌƐĞůŝƐƚŽĨ
ĞŶƌŽůůĞĞƐƚŽ
^ĐŚŽŽů
ZĞĐŽƌĚƐͬ EŽŶĞ ϭĚĂLJ ŶƌŽůůŵĞŶƚ
ZĞŐŝƐƚƌĂƌ &ŽĐĂůWĞƌƐŽŶ
634
Ϯ͘ϰŽŵƉůĞƚĞƚŚĞ
EŽŶĞ ϭŚŽƵƌ dĞĂĐŚĞƌͬĚǀŝƐĞƌ
>ŝƐƚ ŽĨ
ŶƌŽůůĞĞƐ ĨŽƌ
ƐĞĐƚŝŽŶŝŶŐ͗
Ă͘ ŽůĚůĞĂƌŶĞƌƐ
ď͘ /ŶĐŽŵŝŶŐ
<ŝŶĚĞƌͬ 'ƌĂĚĞ
ϭͬ'ƌĂĚĞϳͬ
'ƌĂĚĞϭϭͬĂůŝŬͲ
ƌĂůͬ
dƌĂŶƐĨĞƌĞĞƐ
Ϯ͘ϱWŽƐƚ>ŝƐƚŽĨ
>ĞĂƌŶĞƌ͛Ɛ
EŽŶĞ ϮĚĂLJƐ dĞĂĐŚĞƌͬĚǀŝƐĞƌ
^ĞĐƚŝŽŶ͘
ϯ͘ĐĐĞƐƐůŝƐƚŽĨ ϯ͘ϭWŽƐƚ>ŝƐƚŽĨ
ůĞĂƌŶĞƌ͛ƐƐĞĐƚŝŽŶ͘ >ĞĂƌŶĞƌΖƐ^ĞĐƚŝŽŶƐ EŽŶĞ ϭŚŽƵƌ dĞĂĐŚĞƌͬĚǀŝƐĞƌ
Old learners: 1 day, 1 hour,
40 minutes
TOTAL: None
New Learners:3 days, 40minutes
635
6. Enrollment (Online)
ƵĞƚŽƚŚĞKs/ͲϭϵƉĂŶĚĞŵŝĐ͕ƐĐŚŽŽůƐďĞŐĂŶƚŽĂĐĐŽŵŵŽĚĂƚĞƚŚĞĞŶƌŽůůŵĞŶƚŽĨůĞĂƌŶĞƌƐ
ƚŚƌŽƵŐŚ ĚŝĨĨĞƌĞŶƚ ǁĞďͲďĂƐĞĚ ƉůĂƚĨŽƌŵƐ ƐƵĐŚ ĂƐ &ĂĐĞŬ ;ƐĐŚŽŽů͛Ɛ ŽĨĨŝĐŝĂů ĂĐĐŽƵŶƚ ĂŶĚ &
DĞƐƐĞŶŐĞƌͿ͕ƐĐŚŽŽů͛ƐŽĨĨŝĐŝĂůĞŵĂŝůĂĚĚƌĞƐƐ͕ĂŶĚ'ŽŽŐůĞĨŽƌŵůŝŶŬƐ͘>ĞĂƌŶĞƌƐĂƌĞĐŽŶƐŝĚĞƌĞĚ
ŽĨĨŝĐŝĂůůLJĞŶƌŽůůĞĚǁŚĞŶĂůůƌĞƋƵŝƌĞŵĞŶƚƐĂƌĞƐƵďŵŝƚƚĞĚŽŶůŝŶĞƵƐŝŶŐƚŚĞƐƚĂƚĞĚƉůĂƚĨŽƌŵƐ͘
636
Grade 7
Ğ͘ 'ƌĂĚĞϲ'ƌĂĚƵĂƚĞ
Ĩ͘ ^ĐŚŽŽů&Žƌŵϲ'ƌĂĚĞϲ;ĨŽƌŵĞƌůLJ&Žƌŵ ^ĐŚŽŽů
ϭϯϴͿ
Ő͘ WWdWĂƐƐĞƌŽƌΘdĞƐƚWĂƐƐĞƌ ͕ĞƉĚĞŶƚƌĂůKĨĨŝĐĞ
Ś͘ ZĞƐƵůƚŽĨWWdŽƌΘdĞƐƚ
Grade 11
Ă͘ 'ƌĂĚĞϭϬŽŵƉůĞƚĞƌ
ď͘ ^ĐŚŽŽů&Žƌŵϵ'ƌĂĚĞϭϬ;ĨŽƌŵĞƌůLJ&Žƌŵ ^ĐŚŽŽů
ϭϯϴͿ
Đ͘ WWdWĂƐƐĞƌŽƌΘdĞƐƚWĂƐƐĞƌ ͕ĞƉĚĞŶƚƌĂůKĨĨŝĐĞ
Ě͘ ZĞƐƵůƚŽĨWWdŽƌΘdĞƐƚ
FEES
AGENCY PROCESSIN PERSON
CLIENT STEPS TO BE
ACTION G TIME RESPONSIBLE
PAID
ϭ͘ϭ^ĞŶĚĚŝŐŝƚŝnjĞĚ
ϭ͘ZĞƋƵĞƐƚĚŝŐŝƚĂů
ĨŽƌŵĂŶĚůŝƐƚ
ĂƐŝĐĚƵĐĂƚŝŽŶ
ŽĨŽƚŚĞƌ
ŶƌŽůůŵĞŶƚ&Žƌŵ dĞĂĐŚĞƌͲŝŶͲ
ƌĞůĞǀĂŶƚ
ĂŶĚͬŽƌĨĨŝĚĂǀŝƚ ŚĂƌŐĞͬ
ƌĞƋƵŝƌĞŵĞŶƚƐ EŽŶĞ ϱŵŝŶƵƚĞƐ
ŽĨhŶĚĞƌƚĂŬŝŶŐ ĚǀŝƐĞƌͬ/d
ƚŽƉƌĞĨĞƌƌĞĚ
;ĨŽƌdƌĂŶƐĨĞƌĞĞƐͿ ŽŽƌĚŝŶĂƚŽƌ
ŽŶůŝŶĞ
ƉůĂƚĨŽƌŵŽĨ
ƚŚĞĞŶƌŽůůĞĞ
Ϯ͘ϭ ŽǁŶůŽĂĚĂŶĚ
Ϯ͘&ŝůůŽƵƚƚŚĞ ƉƌŝŶƚƌĞĐĞŝǀĞĚ
ŽŶůŝŶĞ ĚŽĐƵŵĞŶƚƐ͘/Ĩ
ĞŶƌŽůůŵĞŶƚ ƌĞƋƵŝƌĞŵĞŶƚƐ dĞĂĐŚĞƌͲŝŶͲ
ĨŽƌŵĂŶĚ ĂƌĞ ŚĂƌŐĞͬ
EŽŶĞ ϭϬŵŝŶƵƚĞƐ
ƐƵďŵŝƚ ŝŶĐŽŵƉůĞƚĞ͕ ĚǀŝƐĞƌͬ/d
ĐŽŵƉůĞƚĞ ƚĂŐĂƐ ŽŽƌĚŝŶĂƚŽƌ
ƌĞƋƵŝƌĞŵĞŶƚƐ ƚĞŵƉŽƌĂƌLJ
ŽŶůŝŶĞ ĞŶƌŽůůĞĚ͘
ϯ͘ZĞĐĞŝǀĞƐƚĂƚƵƐ
ŽĨĞŶƌŽůůŵĞŶƚ dĞĂĐŚĞƌͲŝŶͲ
ĂŶĚƐƵďŵŝƚ Ϯ͘ϲWƌŽǀŝĚĞ
ŚĂƌŐĞͬ
ŵŝƐƐŝŶŐ ƐƚĂƚƵƐŽĨ EŽŶĞ ϱŵŝŶƵƚĞƐ
ĚǀŝƐĞƌͬ/d
ƌĞƋƵŝƌĞŵĞŶƚƐ ĞŶƌŽůůŵĞŶƚ͘
ŽŽƌĚŝŶĂƚŽƌ
ŝĨĂŶLJ͘
Ϯ͘ϳŶĚŽƌƐĞůŝƐƚŽĨ dĞĂĐŚĞƌͲŝŶͲ
ĞŶƌŽůůĞĞƐƚŽ ŚĂƌŐĞͬ
EŽŶĞ ϯϬŵŝŶƵƚĞƐ
ZĞĐŽƌĚƐͬ ĚǀŝƐĞƌͬ/d
ZĞŐŝƐƚƌĂƌ ŽŽƌĚŝŶĂƚŽƌ
637
ď͘/ŶĐŽŵŝŶŐ
<ŝŶĚĞƌͬ
'ƌĂĚĞϭͬ
'ƌĂĚĞϳͬ EŽŶĞ ϮĚĂLJƐ
'ƌĂĚĞ ϭϭ ͬ
ĂůŝŬͲƌĂů ͬ
dƌĂŶƐĨĞƌĞĞƐ
dĞĂĐŚĞƌͲŝŶͲ
ϰ͘ĐĐĞƐƐůŝƐƚŽĨ Ϯ͘ϵWŽƐƚ>ŝƐƚŽĨ
ŚĂƌŐĞͬ
ůĞĂƌŶĞƌ͛ƐƐĞĐƚŝŽŶ͘ >ĞĂƌŶĞƌ͛Ɛ EŽŶĞ ϭŚŽƵƌ ĚǀŝƐĞƌͬ/d
^ĞĐƚŝŽŶ͘ ŽŽƌĚŝŶĂƚŽƌ
Old learners:2 hours, 50
minutes
TOTAL: None
New learners:2 days, 1
hour, 50minutes
638
7.Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy
(walk-in)
ĞƌƚŝĨŝĞĚdƌƵĞŽƉLJĂŶĚWŚŽƚŽĐŽƉLJŽĨĞƉĚŽĨĨŝĐŝĂůĚŽĐƵŵĞŶƚƐƚŚĂƚĂƌĞŝŶƚŚĞĐƵƐƚŽĚLJŽĨƚŚĞ
ƐĐŚŽŽůŵĂLJďĞƌĞůĞĂƐĞĚƚŽƚŚĞƌĞƋƵĞƐƚŝŶŐĐůŝĞŶƚ͘
KƚŚĞƌǁŝƐĞ͕
ƉƌŽǀŝĚĞĨƵƌƚŚĞƌ
ĚĞƚĂŝůƐ͘
ĚŵŝŶKĨĨŝĐĞƌͬ
ϭ͘Ϯ/ƐƐƵĞ^
,ZͲĚĞƐŝŐŶĂƚĞͬ
EŽŶĞ ϱŵŝŶƵƚĞƐ WĞƌƐŽŶŶĞůŝŶͲ
&Žƌŵϳ͘
ĐŚĂƌŐĞ
Ϯ͘ϭŚĞĐŬ
Ϯ͘&ŝůůŽƵƚĨŽƌŵ ϭϱŵŝŶƵƚĞƐ
ƵƚŚŽƌŝnjĞĚ
ĂƉƉůŝĐĂŶƚƌĞĐŽƌĚƐ
ĂŶĚƉƌŽĐĞƐƐ EŽŶĞ ƉĞƌ
ĂŶĚƐŝŐŶĐůĞĂƌĂŶĐĞ ƐŝŐŶĂƚŽƌLJ
ĐůĞĂƌĂŶĐĞďLJ ƐŝŐŶĂƚŽƌLJ
ǀŝƐŝƚŝŶŐŽĨĨŝĐĞƐŽĨ
641
ĂƉƉůŝĐĂďůĞ
ƐŝŐŶĂƚŽƌŝĞƐ
ϯ͘hƉŽŶ
ĐŽŵƉůĞƚŝŽŶŽĨ
ƌĞƋƵŝƌĞĚ
ĚŵŝŶKĨĨŝĐĞƌͬ
ƐŝŐŶĂƚƵƌĞƐ͕ ϯ͘ϭŚĞĐŬĨŽƌŵĨŽƌ ,ZͲĚĞƐŝŐŶĂƚĞͬ
EŽŶĞ ϭϬŵŝŶƵƚĞƐ
ƐƵďŵŝƚĨŽƌŵƚŽ ĐŽŵƉůĞƚĞŶĞƐƐ WĞƌƐŽŶŶĞůŝŶͲ
ŽĨĨŝĐĞƚŚĂƚ ĐŚĂƌŐĞ
ŝƐƐƵĞĚĨŽƌŵ
ϯ͘Ϯ͘WƌŽǀŝĚĞ
ƌĞĐĞŝǀŝŶŐĐŽƉLJŽĨ
^&ŽƌŵϳĂŶĚ
ŶĞdžƚƐƚĞƉƐ͕ŝ͘Ğ͘ ĚŵŝŶKĨĨŝĐĞƌͬ
ĚŽĐƵŵĞŶƚƐǁŝůůďĞ ,ZͲĚĞƐŝŐŶĂƚĞͬ
EŽŶĞ ϱŵŝŶƵƚĞƐ
ĨŽƌǁĂƌĚĞĚďLJƚŚĞ WĞƌƐŽŶŶĞůŝŶͲ
ƐĐŚŽŽůƚŽƚŚĞ^K͕ ĐŚĂƌŐĞ
^KǁŝůůƉƌŽǀŝĚĞ
ĨĞĞĚďĂĐŬƚŽƚŚĞ
ƐĐŚŽŽů
ϰ͘ϭWƌŽǀŝĚĞ ϮĚĂLJƐƵƉŽŶ ĚŵŝŶKĨĨŝĐĞƌͬ
ϰ͘ĐŬŶŽǁůĞĚŐĞ ĨĞĞĚďĂĐŬƚŽ
ƌĞĐĞŝƉƚŽĨ^K ,ZͲĚĞƐŝŐŶĂƚĞͬ
ŵĞƐƐĂŐĞĨƌŽŵ ĂƉƉůŝĐĂŶƚƵƉŽŶ EŽŶĞ
ĚĞĐŝƐŝŽŶ WĞƌƐŽŶŶĞůŝŶͲ
ƐĐŚŽŽů ƌĞĐĞŝƉƚŽĨ^K
ĐŚĂƌŐĞ
ĚĞĐŝƐŝŽŶ
TOTAL 2 days, 30 minutes
642
10. Issuance of School Forms, Certifications, and other School Permanent
Records
dŚŝƐ ƐĞƌǀŝĐĞ ƉĞƌƚĂŝŶƐ ƚŽ ŝƐƐƵĂŶĐĞ ŽĨ ƉĞƌƚŝŶĞŶƚ ƐĐŚŽŽů ƌĞĐŽƌĚƐ͕ ĐĞƌƚŝĨŝĐĂƚŝŽŶƐ ĂŶĚ ŽƚŚĞƌ
ĐƌĞĚĞŶƚŝĂůƐƌĞůĂƚĞĚƚŽƚŚĞůĞĂƌŶĞƌƚŚĂƚĂƌĞŝŶƚŚĞĐƵƐƚŽĚLJŽĨƐĐŚŽŽůƚŚĂƚŵĂLJďĞƌĞƋƵĞƐƚĞĚƚŽ
ĨŽƌĂŶLJůĞŐĂůƉƵƌƉŽƐĞŝƚŵĂLJƐĞƌǀĞƚŚĞƌĞƋƵĞƐƚŽƌ͘
644
11. Public Assistance (walk-in/phone call)
^ĐŚŽŽůƐŶĞĞĚƚŽǁŽƌŬǁŝƚŚĚŝĨĨĞƌĞŶƚŝŶĚŝǀŝĚƵĂůƐĂŶĚŽƌŐĂŶŝnjĂƚŝŽŶƐƚŽƐƚƌĞŶŐƚŚĞŶƉĂƌƚŶĞƌƐŚŝƉƐ
ƚŚĂƚǁŽƵůĚďĞŶĞĨŝƚƚŚĞůĞĂƌŶĞƌƐĂŶĚƚŚĞĞƉĚĐŽŵŵƵŶŝƚLJ͘ŽŶƐĞƋƵĞŶƚůLJ͕ƐĐŚŽŽůƐĂůƐŽŚĂǀĞƚŽ
ĂĚĚƌĞƐƐƚŚĞĐŽŶĐĞƌŶƐŽĨŝƚƐĐůŝĞŶƚƐ͘
ϭ͕ŽŵŵƵŶŝĐĂƚĞ
^ĐŚŽŽů
ϭ͘ϭEŽƚĞƚŚĞ /ŶĨŽƌŵĂƚŝŽŶ
ĚĞƚĂŝůƐŽĨĐŽŶĐĞƌŶ
ĐůŝĞŶƚĐŽŶĐĞƌŶͬ ŽŽƌĚŝŶĂƚŽƌ
;ǀĞƌďĂůůLJŽƌǀŝĂ EŽŶĞ ϭϱŵŝŶƵƚĞƐ
ĂƐŬĐůŝĞŶƚƚŽĨŝůů ;^/Ϳͬ'ƵŝĚĂŶĐĞ
ŝŶƚĂŬĞƐŚĞĞƚͿ
ŽƵƚŝŶƚĂŬĞƐŚĞĞƚ ŽƵŶƐĞůŽƌͬ
ĚǀŽĐĂƚĞ
ϭ͘Ϯ&ŽƌƐŝŵƉůĞ
ĐŽŶĐĞƌŶƐʹ
ƉƌŽǀŝĚĞ
ŝŵŵĞĚŝĂƚĞƌĞƉůLJ͘ ^/ͬ'ƵŝĚĂŶĐĞ
EŽŶĞ ϯϬŵŝŶƵƚĞƐ ŽƵŶƐĞůŽƌͬ
&ŽƌĐŽŵƉůĞdž ĚǀŽĐĂƚĞ
ĐŽŶĐĞƌŶƐʹ
ĂĚǀŝƐĞĐůŝĞŶƚŽĨ
ŶĞdžƚƐƚĞƉƐ͘
Ϯ͘ϭWƌŽǀŝĚĞĐŽƉLJŽĨ
ŝŶƚĂŬĞĨŽƌŵƚŽ
ĐůŝĞŶƚ;ĨŽƌǁĂůŬͲŝŶ
Ϯ͘dĂŬĞŶŽƚĞŽĨ ^/ͬ'ƵŝĚĂŶĐĞ
ĐůŝĞŶƚƐͿĂŶĚƌŽƵƚĞ
ŝŶĨŽƌŵĂƚŝŽŶ EŽŶĞ ϭϱŵŝŶƵƚĞƐ ŽƵŶƐĞůŽƌͬ
ĂŶŽƚŚĞƌĐŽƉLJƚŽ
ƌĞĐĞŝǀĞĚ ĚǀŽĐĂƚĞ
ƚŚĞĐŽŶĐĞƌŶĞĚ
ŽĨĨŝĐĞ;ŝŶƚĞƌŶĂů
ƌĞƐŽůƵƚŝŽŶŽǁŶĞƌͿ͘
TOTAL 1 hour
Ύ /Ĩ ƚŚĞ ƌĞƐŽůƵƚŝŽŶ ŽǁŶĞƌ ŝƐ ŝŶƚĞƌŶĂů͕ ƉƌŽĐĞƐƐŝŶŐ ƚŝŵĞ ǁŽƵůĚ ĚĞƉĞŶĚ ŽŶ ƚLJƉĞ ŽĨ ĐŽŶĐĞƌŶĂƐ
ŐƵŝĚĞĚďLJƚŚĞϯͲϳͲϮϬƌƵůĞŽĨZϭϭϬϯϮĂŶĚͬŽƌĂƉƉůŝĐĂďůĞůĂǁƐ͘
645
12. Public Assistance (email/social media)
ƵĞƚŽƚŚĞKs/ͲϭϵƉĂŶĚĞŵŝĐ͕ƐĐŚŽŽůƐƐƚĂƌƚĞĚƚŽĂĐĐŽŵŵŽĚĂƚĞƋƵĞƌŝĞƐĂŶĚĐŽŵƉůĂŝŶƚƐ
ƚŚƌŽƵŐŚƚŚĞŝƌŽĨĨŝĐŝĂůĞŵĂŝůĂĚĚƌĞƐƐĂŶĚƐŽĐŝĂůŵĞĚŝĂĂĐĐŽƵŶƚͬƐ͘
Ϯ͘ϭ&ŽƌƐŝŵƉůĞ Kͬ/d
Ϯ͘dĂŬĞŶŽƚĞŽĨ
ĐŽŶĐĞƌŶƐʹ ŽŽƌĚŝŶĂƚŽƌͬ
ŝŶĨŽƌŵĂƚŝŽŶ EŽŶĞ ϮϬŵŝŶƵƚĞƐ
ƉƌŽǀŝĚĞ dĞĂĐŚĞƌŝŶͲ
ƌĞĐĞŝǀĞĚ
ŝŵŵĞĚŝĂƚĞƌĞƉůLJ͘ ĐŚĂƌŐĞ
&ŽƌĐŽŵƉůĞdž
ĐŽŶĐĞƌŶƐʹ
ĂĚǀŝƐĞĐůŝĞŶƚŽĨ
ŶĞdžƚƐƚĞƉƐ͘
ƚŚĞĐŽŶĐĞƌŶĞĚ Kͬ/d
ŽĨĨŝĐĞͬĂŐĞŶĐLJ;ŝĨ
ŽŽƌĚŝŶĂƚŽƌͬ
ĂƉƉůŝĐĂďůĞͿĂŶĚ EŽŶĞ ϰϬŵŝŶƵƚĞƐ
dĞĂĐŚĞƌŝŶͲ
ƌĞƋƵĞƐƚƚŚĞŵƚŽ
ĐŚĂƌŐĞ
ĂĐŬŶŽǁůĞĚŐĞ
ĞŵĂŝůƚŽƚŚĞĐůŝĞŶƚ
ĚŝƌĞĐƚůLJ͕ƚŚĞ
ƐĐŚŽŽů͘
TOTAL 1 hour, 15 minutes
Ύ/ĨƚŚĞƌĞƐŽůƵƚŝŽŶŽǁŶĞƌŝƐŝŶƚĞƌŶĂů͕ƉƌŽĐĞƐƐŝŶŐƚŝŵĞǁŽƵůĚĚĞƉĞŶĚŽŶƚLJƉĞŽĨĐŽŶĐĞƌŶĂƐŐƵŝĚĞĚďLJƚŚĞϯͲϳͲϮϬƌƵůĞŽĨZϭϭϬϯϮĂŶĚͬŽƌ
ĂƉƉůŝĐĂďůĞůĂǁƐ͘
646
13. Receiving and Releasing of Communications and other documents
dŚĞƉƌŽĐĞĚƵƌĞĨŽƌƉƌŽƉĞƌƌĞĐĞŝǀŝŶŐĂŶĚƌĞůĞĂƐŝŶŐŽĨĐŽŵŵƵŶŝĐĂƚŝŽŶƐ
Ύ/ĨƚŚĞƌĞƐŽůƵƚŝŽŶŽǁŶĞƌŝƐŝŶƚĞƌŶĂů͕ƉƌŽĐĞƐƐŝŶŐƚŝŵĞǁŽƵůĚĚĞƉĞŶĚŽŶƚLJƉĞŽĨĐŽŶĐĞƌŶĂƐŐƵŝĚĞĚďLJƚŚĞϯͲϳͲϮϬƌƵůĞŽĨZϭϭϬϯϮĂŶĚͬŽƌ
ĂƉƉůŝĐĂďůĞůĂǁƐ͘
647
14. Reservation Process for the use of school facilities
^ĐŚŽŽůƐ ƌĞŐƵůĂƌůLJ ƌĞĐĞŝǀĞ ƌĞƋƵĞƐƚƐ ĨƌŽŵ ŽƚŚĞƌ ŐŽǀĞƌŶŵĞŶƚ ĂŐĞŶĐŝĞƐ ĂŶĚ ƉƌŝǀĂƚĞ
ŽƌŐĂŶŝnjĂƚŝŽŶƐƚŽƵƐĞĐůĂƐƐƌŽŽŵƐŽƌŽƚŚĞƌƐĐŚŽŽůĨĂĐŝůŝƚŝĞƐĨŽƌĚŝĨĨĞƌĞŶƚƉƵƌƉŽƐĞƐƐƵĐŚĂƐƚŚĞ
ĐŽŶĚƵĐƚŽĨ^ĞdžĂŵŝŶĂƚŝŽŶƐ͕ďŽĂƌĚĞdžĂŵƌĞǀŝĞǁ͕ŽƌĐŽŽƉŵĞŵďĞƌƐŚŝƉŵĞĞƚŝŶŐƐ͘EŽƚĞƚŚĂƚ
ƚŚŝƐ ƐƉĞĐŝĨŝĐ ƉƌŽĐĞƐƐ ŽŶůLJ ĂƉƉůŝĞƐ ƚŽ ƌĞƋƵĞƐƚƐ ƌĞĐĞŝǀĞĚ ĚŝƌĞĐƚůLJ ĨƌŽŵ ĐůŝĞŶƚƐ ĂŶĚ ŶŽƚ ƚŚĞ
^KͬZK͘
648
15. Request for Personnel Records for Teaching/Non-Teaching Personnel
dĞĂĐŚŝŶŐĂŶĚŶŽŶͲƚĞĂĐŚŝŶŐƉĞƌƐŽŶŶĞůŽƌƚŚĞŝƌĂƵƚŚŽƌŝnjĞĚƌĞƉƌĞƐĞŶƚĂƚŝǀĞƐŵĂLJ
ƌĞƋƵĞƐƚƚŚĞĨŽůůŽǁŝŶŐĚŽĐƵŵĞŶƚƐĨŽƌĚŝĨĨĞƌĞŶƚƉƵƌƉŽƐĞƐ͗
· ĞƌƚŝĨŝĐĂƚĞŽĨŽŵƉĞŶƐĂƚŝŽŶ
· ĞƌƚŝĨŝĐĂƚĞŽĨŵƉůŽLJŵĞŶƚ
· ĞƌƚŝĨŝĐĂƚĞŽĨ>ĂƐƚWĂLJŵĞŶƚZĞĐĞŝǀĞĚͬĞƌƚŝĨŝĐĂƚĞŽĨKŶĞŶĞƐƐ
· ĞƌƚŝĨŝĐĂƚĞŽĨEŽĞŶĞĨŝƚƐZĞĐĞŝǀĞĚ
· ^ĞƌǀŝĐĞZĞĐŽƌĚ
· ĞƌƚŝĨŝĐĂƚĞŽĨ>ĞĂǀĞƌĞĚŝƚĂůĂŶĐĞ
· ĞƌƚŝĨŝĐĂƚĞŽĨ^ĞƌǀŝĐĞƌĞĚŝƚĂůĂŶĐĞ
dŚĞƐƚĞƉƐŝŶƉƌŽĐĞƐƐŝŶŐƚŚŝƐƐĞƌǀŝĐĞĚĞƉĞŶĚŽŶǁŚĞƚŚĞƌƚŚĞƐĐŚŽŽůŚĂƐƚŚĞĂƵƚŚŽƌŝƚLJƚŽ
ƉƌŽĐĞƐƐƚŚĞƐĂŝĚƌĞƋƵĞƐƚŽƌǁŽƵůĚŶĞĞĚƚŽĨŽƌǁĂƌĚƚŚĞƌĞƋƵĞƐƚƚŽƚŚĞ^K͘
&ŽƌƐĐŚŽŽůƐǁŝƚŚĂƵƚŚŽƌŝƚLJƚŽƉƌŽĐĞƐƐƚŚĞƌĞƋƵĞƐƚĚŝƌĞĐƚůLJ͗
649
For schools that need to forward the request to SDOs:
650
ůĞƚƚĞƌƚŽďĞƐŝŐŶĞĚďLJ
ƐĐŚŽŽůŚĞĂĚ
ϭ͘ϰŚĞĐŬĂŶĚƐŝŐŶ ϱ
EŽŶĞ ŵŝŶƵƚĞƐ ^ĐŚŽŽůŚĞĂĚ
ƚƌĂŶƐŵŝƚƚĂůůĞƚƚĞƌ
ϭ͘ϱ&ŽƌǁĂƌĚƚŚĞ
ŽŶĐĞĂ KͬĚŵŝŶ
ĐŽůůĂƚĞĚƌĞƋƵĞƐƚƐ EŽŶĞ
ǁĞĞŬ ƐƐŝƐƚĂŶƚͬŝĚĞ
ƚŽ^K
ϮĚĂLJƐ
ϭ͘ϲ&ŽůůŽǁͲƵƉƐƚĂƚƵƐŽĨ ĂĨƚĞƌ KͬĚŵŝŶ
EŽŶĞ
ƌĞƋƵĞƐƚǁŝƚŚ^K ƐƵďŵŝƐƐŝ ƐƐŝƐƚĂŶƚ
ŽŶ
ϭ͘ϳhƉŽŶĂĚǀŝĐĞŽĨ
^K͕ƉŝĐŬͲƵƉ ŽŶĐĞĂ KͬĚŵŝŶ
EŽŶĞ
ƌĞƋƵĞƐƚĞĚ ǁĞĞŬ ƐƐŝƐƚĂŶƚͬŝĚĞ
ĚŽĐƵŵĞŶƚƐ
Ϯ͘^ŝŐŶƚŚĞůŽŐŬ Ϯ͘ϭZĞůĞĂƐĞĚŽĐƵŵĞŶƚϮ
ƵƉŽŶƌĞĐĞŝƉƚŽĨ ǁŽƌŬŝŶŐĚĂLJƐƵƉŽŶ ϱ KͬĚŵŝŶ
EŽŶĞ
ƌĞƋƵĞƐƚĞĚ ƌĞĐĞŝƉƚŽĨ ŵŝŶƵƚĞƐ ƐƐŝƐƚĂŶƚ
ĚŽĐƵŵĞŶƚ ĨƌŽŵ^K
3 days, 30 minutes
TOTAL: None
651
Schools
Internal Services
652
SCHOOLS – INTERNAL SERVICES
653
ůĞƚƚĞƌƚŽďĞƐŝŐŶĞĚ
ďLJƐĐŚŽŽůŚĞĂĚ
ϭ͘ϰ^ŝŐŶƚŚĞ
EŽŶĞ ϱŵŝŶƵƚĞƐ ^ĐŚŽŽůŚĞĂĚ
ƚƌĂŶƐŵŝƚƚĂůůĞƚƚĞƌ
ϭ͘ϱ&ŽƌǁĂƌĚƚŚĞ
ŽŶĐĞĂ KͬĚŵŝŶ
ĐŽůůĂƚĞĚƌĞƋƵĞƐƚƐ EŽŶĞ
ǁĞĞŬ ƐƐŝƐƚĂŶƚͬŝĚĞ
ƚŽ^K
ϭ͘ϲ&ŽůůŽǁͲƵƉƐƚĂƚƵƐ ϮĚĂLJƐĂĨƚĞƌ
KͬĚŵŝŶ
ŽĨƌĞƋƵĞƐƚǁŝƚŚ EŽŶĞ ƐƵďŵŝƐƐŝŽŶ
ƐƐŝƐƚĂŶƚ
^K
ϭ͘ϳhƉŽŶĂĚǀŝĐĞŽĨ
^K͕ƉŝĐŬͲƵƉ
ŽŶĐĞĂ
KͬĚŵŝŶ
EŽŶĞ
ƌĞƋƵĞƐƚĞĚ ǁĞĞŬ ƐƐŝƐƚĂŶƚͬŝĚĞ
ĚŽĐƵŵĞŶƚƐ
Ϯ͘^ŝŐŶƚŚĞ
Ϯ͘ϭZĞůĞĂƐĞ
ĚŽĐƵŵĞŶƚϮ
ůŽŐŬƵƉŽŶ
ǁŽƌŬŝŶŐĚĂLJƐ KͬĚŵŝŶ
ƌĞĐĞŝƉƚŽĨ EŽŶĞ ϱŵŝŶƵƚĞƐ
ƵƉŽŶƌĞĐĞŝƉƚŽĨ ƐƐŝƐƚĂŶƚ
ƌĞƋƵĞƐƚĞĚ
ĚŽĐƵŵĞŶƚƐĨƌŽŵ
ĚŽĐƵŵĞŶƚ
^K
TOTAL: None 1 day, 40 minutes
654
2. Laboratory and School Inventory
^ĐŚŽŽůƐ ĂƌĞ ƌĞƋƵŝƌĞĚ ƚŽ ƉƌŽƉĞƌůLJ ĂĐĐŽƵŶƚ ŝƚƐ ƐĐŚŽŽů ďƵŝůĚŝŶŐƐ ĂŶĚ ĨĂĐŝůŝƚŝĞƐ ƐƵĐŚ ĂƐ ŽĨĨŝĐĞƐ͕
ĐůĂƐƐƌŽŽŵƐ͕ ůĂďŽƌĂƚŽƌŝĞƐ͕ ŵĂƚĞƌŝĂůƐ͕ ĂŶĚ ĞƋƵŝƉŵĞŶƚ͘ WĞƌƐŽŶŶĞů ǁŚŽ ƉĞƌĨŽƌŵ ƚŚĞ ƚĂƐŬ ĂƌĞ
ƚƌĂŝŶĞĚŽŶƚŚĞƐĞƚŽĨƐƚĂŶĚĂƌĚƐďĞŝŶŐĨŽůůŽǁĞĚŽŶƚŚĞĐůĂƐƐŝĨŝĐĂƚŝŽŶŽĨƐĐŚŽŽůďƵŝůĚŝŶŐƐ͘
655
3. School Learning and Development
/ƚŝƐĂƐĐŚŽŽůƐƚƌĂƚĞŐŝĐŝŶŝƚŝĂƚŝǀĞďĂƐĞĚĨƌŽŵƚŚĞƌĞƐƵůƚŽĨĞůĞĐƚƌŽŶŝĐͲ^ĞůĨƐƐĞƐƐŵĞŶƚdŽŽů;ĞͲ
^dͿ ĂŶĚ ŽƚŚĞƌ ƐŝŵŝůĂƌ ŶĞĞĚƐ ĂƐƐĞƐƐŵĞŶƚƐ ƚŽ ĂĚĚƌĞƐƐ ĂŶLJĐŽŵƉĞƚĞŶĐLJ ŐĂƉͬƐƚŚĂƚ ĂĨĨĞĐƚ Žƌ
ĐŽŶƚƌŝďƵƚĞƚŽƚŚĞƐĐŚŽŽůΖƐƉĞƌĨŽƌŵĂŶĐĞ͘dŚŝƐĐŽƵůĚďĞĚŽŶĞƚŚƌŽƵŐŚ^ĐŚŽŽů>ĞĂƌŶŝŶŐĐƚŝŽŶ
Ğůů;^>Ϳ͕ŽĂĐŚŝŶŐĂŶĚDĞŶƚŽƌŝŶŐ͕/ŶͲ^ĞƌǀŝĐĞdƌĂŝŶŝŶŐ;/E^dͿ͕tŽƌŬ/ŵŵĞƌƐŝŽŶ͕ŽƌdĞĂŵ
ĞǀĞůŽƉŵĞŶƚ͘
656
IX. Feedback and Complaints
The mechanism applicable to the governance level shall be posted at the main entrance or
most conspicuous place of service as a poster or tarpaulin at the CO/RO/SDO (onsite) or in
the “Contact Us” tab in the RO/SDO website (online).
Schools
Central Office Regional Office
Division Office
How to send Walk-in: Fill out the Walk-in Client Walk-in: Visit the Walk-in: Visit
feedback Form 1 at the Public Assistance (specify if PAU or the (specify if
Action Center (PAAC) RPAC) OSDS or DPAC)
Online: Email the PAAC at Online: Email Online: Email
depedactioncenter@deped.gov.ph (insert email (insert email
address) or fill address) or fill
out the RO online out the SDO
feedback form at online feedback
(insert link) form at (insert
link)
Phone: Call the PAAC at Phone: Call the Phone: Call the
(+63 2) 8636-1663 | 8633-1942 | (specify if PAU or (specify if OSDS
8635-9817 | 8638-7530 | RPAC) at (insert or DPAC) at
8638-7531 | 8638-7529 phone no. here) (insert phone no.
here)
SMS: Send a text message to PAAC at SMS: Send a text SMS: Send a
0919-456-0027 | 0995-921-8461 message to text message to
(specify if PAU or (specify if OSDS
RPAC) at (insert or DPAC) at
phone no. here) (insert phone no.
here)
How For feedback sent through the PAAC: Feedback shall be recorded and
feedback is referred to the concerned office/s with a request to address the feedback. Any
processed action undertaken shall be communicated by the concerned office/s directly
to client, CC: PAAC.
For feedback sent directly to the concerned office: Feedback shall be recorded
and addressed directly by the concerned office and communicated to the
client.
How to file Walk-in: Fill out the Walk-in Client Walk-in: Visit the Walk-in: Visit
a complaint Form 1 at the Public Assistance (insert name of the (insert name
Action Center (PAAC). office in RO in of office in SDO
charge of in charge of
However, if the client already has the receiving receiving
required documents for filing a complaints) complaints)
complaint, said documents shall be
received by the Records Division. However, if the However, if the
client already has client already
the required has the required
documents for documents for
filing a complaint, filing a
said documents complaint, said
shall be received documents shall
by the Records be received by
Section Records
657
Online: Email the PAAC at Online: Email the Online: Email
action@deped.gov.ph (insert name of the (insert name
office in RO in of office in SDO
charge of in charge of
complaints) at complaints) at
(insert email (insert email
address) or fill address) or fill
out the online out the online
complaint form at feedback form at
(insert link) (insert link)
Phone: Call the PAAC at Phone: Call the Phone: Call the
(+63 2) 8636-1663 | 8633-1942 | (insert name of (insert name of
8635-9817 | 8638-7530 | office) at (insert office) at (insert
8638-7531 | 8638-7529 phone no. here) phone no. here)
658