Technical Product Manager – Enterprise Archive

Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance
across the broadest set of communications channels with insights on what’s being captured. Smarsh
customers manage over 500 million daily conversations across 80 channels and growing. Customers
include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is
customers stay ahead of compliance and uncover patterns and relationships hidden within their data.
At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We
work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our
customers, to ensure that they understand the capabilities of today’s technology and that our platform
meets their most stringent requirements. Our products include Connected Capture, Connected Archive,
Web Archive & Business Solutions.

In this role, you will work within the Smarsh Enterprise Archive team to define, execute, and deliver a
product roadmap that adds great value to our customers. You will participate in developing the strategy
and vision for the team, and you will develop and maintain product roadmaps and features based on
team strategy and vision. This role is inherently cross-functional -- you will work closely with engineering,
design, operations, finance, and executive teams to bring a consumer product to the market. A
successful candidate will be highly analytical, able to work extremely effectively in a start-up like
environment, and adept at synthesizing a variety of technologies and capabilities into high quality
products and applications that customers love.

Key job responsibilities:

 Develop product strategy vision and roadmaps, and developing short, medium, and long-term
features to achieve the vision – done in partnership with outbound Product Managers.
 Gather product input and feedback from internal and external stakeholders and consumers to
inform the backlog.
 Create buy-in for the product vision both internally and with key external partners.
 Develop detailed, crisp business (functional & non-functional) requirements and user stories that
can be used to create product specifications and architecture for each product and application.
 Manage and track the creation of all artifacts (wireframes, high-fidelity mockups, FAQs,
operational cost estimates, etc.) required for product team to be empowered for delivery.
 Develop user experience goals, stories and requirements that will be used to drive product
specifications.
 Manage engineering teams to deliver product to market.
 Own capacity planning and partner with product organization and sales organization to
determine priorities of backlog based on capacity, feasibility, and market importance.
 Proactively identify and resolve strategic issues that may impair the team’s ability to meet
strategic, financial, and technical goals.
 Proactively identify collisions of capacity and utilize stand prioritization matrices to determine
the best course of action.
  Work with team leadership to understand the customer and their needs and concerns as well as
define solutions.
 Work with engineering team to operate in Dual-Track Agile methodology of discovery and
delivery.
 Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
 Manage the creation of all technical documentation to be used internally and externally for
features your product teams deliver.
 Champion and gain buy-in for the strategy and roadmap from partner teams through
collaboration, documentation, and negotiation that effectively influences peers and senior
management.

Basic Qualifications

 5+ years of Product Management experience; Bachelor’s degree in computer science,

engineering, business, design or related field; or equivalent work experience
 Experience launching Enterprise products, must have done pricing for Enterprise products.
Experience working cross functionally (design, engineering, usability, content development).
 Analytical and quantitative skills; experience using hard data and metrics to back up assumptions
and develop business cases.
 Experience working with diverse groups of people to manage and influence change Broad
technical breadth and depth including familiarity with web services, and platform architectures.

Preferred Qualifications

 Passion for creating innovative solutions for consumers.

 Experience delivering Enterprise products and services in a high growth environment.
 Experience with AWS’ services, architectures, and pricing models. AWS Architecture
certifications desired.
 Strong verbal and written communication skills with demonstrated experience engaging and
influencing senior executives.
 High attention to detail including precise and effective customer communications and proven
ability to manage multiple, competing priorities simultaneously.
 Ability to think strategically and execute methodically. Ability to work in a fast-paced
environment where continuous innovation is desired.

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing
companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage
and enforce flexible and secure records retention and compliance strategies for electronic
communications, including social media and enterprise social networks (Yammer, Chatter, Facebook,
LinkedIn and more).
Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who
have a passion for their discipline and a track record of excellence. To learn more about us, visit
www.smarsh.com/careers