IC4

Large category Skills

Priority Requirements

1 Sales skills Ability to take action 1 Can make action for given goals and be committed to complete one’s tasks by a dead line

2 Sales skills Affability 1 Can be trusted by customers and give a good impression to them when meeting them

(Under the supervision of a manager/senior)

*Can ask the customer's annual survey schedule or budget plan
Capable of gathering
3 Sales skills 3 *Can obtain information required to win the proposal (what is the important point choose agency)
information from clients
*Can collect information necessary to create proposal and can write the survey briefing (background/purpose/usage of
study, specs etc)
4 Sales skills Understanding of customers 3 Understand the roles and mission of a customer representative
Project management (Under the supervision of a manager/senior)
5 Sales skills *Internal and external 1 * Can make schedules or plans of local quantitative / qualitative surveys (basic surveys)
projects * Can check and revise ongoing schedules to reflect the progress internally and externally

6 Sales skills Presentation skills 3 Can explain Macromill’s services, strengths, and company profile to customer representatives

(Under the supervision of a manager/senior)

7 Sales skills Quoting & negotiation skills 1 * Can create a (basic) quote for local basic online and offline surveys
* Can adjust cost, schedules, or others of a project with a client

8 Sales skills Troubleshooting 4 Can report a problem/trouble status immediately in an accurate manner when they happen to manager/senior

Operational (Subsequent to a manger/senior’s review)

9 Product knowledge 2
capability Can understand and explain the Macromill’s services

(Under the supervision of a manager/senior)

Operational
10 Understanding of business 2 * Can schedule necessary meetings by yourself
capability
* Can manage sales (invoices) and outsourcing expenses (payment)

(Under the supervision of a manager/senior)

Operational Performance of everyday
11 2 * Can utilize Quick Cross (cross-tabulation tool) basic functions (Recode, Integrate, etc.)
capability tasks
* Can utilize Microsoft Office tools (ppt, word, excel, email, teams etc.)

(Under the supervision of a manager/senior)

Operational * Can juggle multiple tasks and focus on higher priority tasks
12 Multitasking 2
capability * When needing a support (depens on the progress), Can report the status of a progress and consult a manager/senior
at an early stage

Operational (Under the supervision of a manager/senior)

13 Internal coordination 3
capability Can accurately convey the status/necessary information to internal project team (resarch planning & management)

*Can summarize given information and accurately convey it to others

14 Business skills 3
Communication skills *Always state a conclusion first when explaining something to others

Regularly attend Kickoff meetings, General assemblies, and team meetings etc. to learn more about necessary
15 Business skills Broader viewpoints 4
topics/information

16 Research skills Research capability 2 Participate in and thoroughly understood the content of the “Basic training in Marketing Research"
Ability to reflect clients’
17 Research skills identified issues in a research 4 Can understand the facts related to clients’ issues or situation
plan
18 Research skills Knowledge of marketing 3 Participate in and thoroughly understood the content of the “Basic training in Marketing Framework"
(Under the supervision of a manager/senior)
Research skills Proposal creation skill 1 Can collect information necessary to create proposal and can write the survey briefing (background/purpose/usage of
study, specs etc)
19 Other skills Business manners 1 Have common sense as a professional business person
Committed to one’s goals. Can prioritize and take actions to meet those goals under the supervision of a
20 Other skills Sense of purpose 2
manager/senior
* If there is a problem or an unusual thing, can report them and consult a manager/senior in a timely manner
21 Other skills Judgment 3
* When visiting the client alone, don't make irresponsible communication if you don't know about it
* Strive to complete one’s tasks even in a difficult situation and never give up
22 Other skills Sense of responsibility 1
* Try to complete one’s projects without depending too much on others
23 Other skills Persistence 1 Have motivation to learn more than a given job
 IC3
Large category Skills

Priority Requirements

1 Sales skills Ability to take action 1 Can meet given goals and be committed to complete one’s tasks by a dead line

2 Sales skills Affability 1 Can be trusted by customers and give a good impression to them when meeting them

Capable of gathering *Can ask the customer's annual survey schedule or budget plan
3 Sales skills 3
information from clients *Can obtain information required to win the proposal (what is the important point choose agency)

* Understand the roles and mission of a customer representative

4 Sales skills Understanding of customers 3
* Can organize and understand client’s issues through investor relations information or others

Project management
* Can make schedules or plans of local quantitative / qualitative surveys (basic surveys)
5 Sales skills *Internal and external 1
* Can check and revise ongoing schedules to reflect the progress internally and externally
projects

6 Sales skills Presentation skills 3 Can explain Macromill’s services, strengths, and company profile to customer representatives

* Can create a quote for (basic) local online and offline surveys
7 Sales skills Quoting & negotiation skills 1
* Can adjust cost, schedules, or others of a project with a client

Can report a problem/trouble status immediately in an accurate manner when they happen to
8 Sales skills Troubleshooting 4
manager/senior

Operational
9 Product knowledge 2 Can understand and explain the Macromill’s service
capability

Operational * Can schedule necessary meetings by yourself

10 Understanding of business 2
capability * Can manage sales (invoices) and outsourcing expenses (payment)

Operational Performance of everyday * Can utilize Quick Cross (cross-tabulation tool) basic functions (Recode, Integrate, etc.)
11 2
capability tasks * Can utilize Microsoft Office tools (ppt, word, excel, email, teams etc.)

* Can juggle multiple tasks and focus on higher priority tasks

Operational
12 Multitasking 2 * When needing a support (depens on the progress), Can report the status of a progress and consult a
capability
manager/senior at an early stage

Operational Can accurately convey the status/necessary information to internal project team (resarch planning &
13 Internal coordination 3
capability management)

*Can summarize given information and accurately convey it to others

14 Business skills 3
Communication skills *Always state a conclusion first when explaining something to others

15 Business skills Ability to gather information 3 Regularly check investor relations information or news related to your responsible clients

Regularly attend Kickoff meetings, General assemblies, and team meetings etc. to learn more about
16 Business skills Broader viewpoints 4
necessary topics/information

Thoroughly understand and apply the knowledge in daily business through the content of the “Marketing
17 Research skills Research capability 2
Research" training

Ability to reflect clients’

18 Research skills identified issues in a research 4 Can understand the facts related to clients’ issues or situation
plan

Thoroughly understand and apply the knowledge in daily business through the content of the "Marketing
19 Research skills Knowledge of marketing 3
Framework" training

Can collect information necessary to create proposal and can write the survey briefing
20 Research skills Proposal creation skill 1
(background/purpose/usage of study, specs etc)

Can design, tabulate, and create a report of online and offline surveys under the supervision of a
21 Research skills Research capability 4
manager/senior or researcher

Management
22 Business manners 1 Have common sense as a professional business person
skills

Management Committed to one’s goals. Can prioritize and take actions to meet those goals under the supervision of a
23 Sense of purpose 2
skills manager/senior

Management Track the status of other team members, actively help and support other members, and keep the
24 Cooperation 3
skills workplace environment good

* If there is a problem or an unusual thing, can report them and consult a manager/senior in a timely
Management
25 Judgment 3 manner
skills
* When visiting the client alone, don't make irresponsible communication if you don't know about it

Management
26 Training of personnel 4 Can conduct trainings basic thing for new employees
skills

Management * Strive to complete one’s tasks even in a difficult situation and never give up
27 Sense of responsibility 1
skills * Try to complete one’s projects without depending too much on others

28 Management skillsPersistence 1 Have motivation to learn more than a given job

 IC2
Large category Skills

Priority Requirements

1 Sales skills Ability to take action 1 Can set goals by oneself and be committed to meet those goals by a dead line

2 Sales skills Affability 1 Can be trusted by customers and give a good impression to them when meeting them

Capable of gathering
3 Sales skills
information from clients
*Can accurately collect information necessary to create proposal and can write the
survey proposal in appropriate manner (background/purpose/usage of study, specs
2
etc)
*Can ask a client about their post-survey actions (for creating story for suggestion)

4 Sales skills Understanding of customers 2 Understand the sales trends and challenges in the responsible industry

Project management
5 Sales skills 2 Can make schedules or plans of a whole research project
*Client projects

*Can explain Macromill’s services, strengths, and company profile to customer’s

6 Sales skills Presentation skills 3 decision makers
*Can use one's own word to explain the summary of a survey results

Can negotiate prices and delivery schedules as an equal partner for a client, and be
7 Sales skills Negotiation skills 3
assertive of conditions that benefit Macromill

*Can report the facts of trouble to a manager/senior and plan troubleshooting

8 Sales skills Troubleshooting 3 *Obtain manger/senior's advice whenever necessary asap to solve the problem
*Can solve such trouble under the supervision of a manager/senior

9 Sales skills Ability to build networks 3 Can obtain a referral of a client to other customer representatives or companies

* Can make schedules or plans of local quantitative / qualitative surveys (basic surveys)
Project management
* Can lead the appropriate internal project kick-off meeting as the main moderator
10 Sales skills *Internal and external 1
* Can check and revise ongoing schedules to reflect the progress internally and
projects
externally

* Can create a quote for (basic) local online and offline surveys
11 Sales skills Quoting & negotiation skills 1
* Can adjust cost, schedules, or others of a project with a client

12 Sales skills Improvement tasks 1 Prepare a standard (create a manual) of routine tasks

*Understand the entire Macromill services and can accurately explain the advantages
Operational and disadvantages of each to customers
13 Product knowledge 1
capability * Can propose research methodologies or solutions suitable for client’s needs in an
accurate way

Operational
14 Understanding of business 1 Understand the business flow of Macromill and perform appropriate processes
capability

Operational
15 Multitasking 2 * Can juggle multiple tasks and focus on higher priority tasks
capability

*Can manage projects on one’s own by good coordination with internal/external

Operational
16 Internal coordination 2 members (excluding exceptional projects)
capability
* Can directly communicate with a client in a timely manner for its stable operation

*Can establish a logic based on a variety of information and organize one’s argument
17 Business skills Communication skills 3
*Put oneself in other people's shoes when communicating with them

18 Business skills Ability to gather information 3 *Regularly learn about one’s responsible industry

Problem Solving
19 Business skills *problems not limited to 3 *Can identify and report the reason of a problem when it happens
researches

*Track the work status of surrounding members as well as oneself, and take actions
20 Business skills Broader viewpoints 3
accordingly

*Thoroughly understand and can utilize the knowledge for clients from“Marketing
21 Research skills Research capability 2 Research” training.
*Can teach own knowledge to others

*Can collect information necessary to create proposal and can write the survey
proposal (background/purpose/usage of study, specs, methods, target criteria, and
quota etc) by a submission deadline with the support of a manger/senior
22 Research skills Proposal creation skill 1
*Even though there is no clear thoughs from the client, capable to create the proposal
based on hypothesis from the gathered information and the industry knowledge with
the support of a manger/senior

Ability to explain proposal and *Can explain a proposal for clients under the supervision of manager/senior and can
23 Research skills 2
to gather the response get the enough feedback for make it win

*Thoroughly understand and can explain/teach for others the content of the Marketing
Research training
24 Research skills Knowledge of marketing 3
*Knowledgeable about a basic marketing framework and can conduct client meetings
in line with the framework on one’s own

Can design, tabulate, and create a report of online and offline surveys under the
25 Research skills Research capability 4
supervision of a manager/senior or researcher

Management
26 Business manners 1 *Can train subordinates on business manners
skills

*Committed to one’s goals. Can prioritize and take actions to meet those goals under
Management
27 Sense of purpose 1 the supervision of a manager/senior
skills
*Also contribute to others in one’s division for support to achieve their targets

Management *Carefully maintain good relationships with others and collaborate with each other in
28 Cooperation 2
skills order to facilitate project management and team operation

Management * Can build one’s own ideas for solving trouble prior to consulting a manager
29 Judgment 2
skills * Can distinguish basic projects from exceptional projects

Management
30 Strategic planning 3 Can complete to make a strategy/sales action plan by own ideas
skills

Management
31 Training of personnel 4 Can conduct trainings on normal business for subordinates
skills

Management *Strive to complete one’s tasks even in a difficult situation and never give up
32 Sense of responsibility 1
skills *Actively work to address issues and meet one’s goals

Management Motivated to challenge more advanced and broad tasks. Try to perform better than last
33 Persistence 1
skills time and exceed people’s expectations
 IC1(Intendor to M)
Large category Skills

Priority Requirements

1 Sales skills Ability to take action 1 Always keep one's promise and also encourage other members to do so

2 Sales skills Affability 1 Behave as a leader and give a good impression to customers when meeting them

Capable of gathering
3 Sales skills 1 Can ask clients about not only surveys but their company performance or business strategies
information from clients

Can instruct other members on how to ask clients (at any positions) about their issues/information by own's
4 Sales skills Understanding of customers 1
knowledge/experience

*Can accurately manage tasks for large-scale projects (e.g. projects continued for more than a month,
Project management
5 Sales skills 1 projects utilizing multiple solutions, multi-countries)
*Client projects
*Can instruct other members on the key points of project management and how to proceed with projects.

*Capable of making a presentation for external audience (10 or more participants). Can make a speech at an
6 Sales skills Presentation skills 1 important meeting
*Can use one's own word to explain the summary of a survey results

*Can tactically negotiate with counterparts on one’s (or other members’) deals regarding the price or
favorable conditions for the company
7 Sales skills Negotiation skills 1
*Capable of negotiating with clients in an equal position as their partner, and can find a way to reach an
agreement even though there is a conflict of interest

*Can provide reasonable instructions to members when a problem occurs. Can make an adjustment with
8 Sales skills Troubleshooting 1 other members by oneself.
*Can handle even exceptional/unusual problems under the guidance of a manager

Always try to collect new information through one’s external network without regard to their business
9 Sales skills Ability to build networks 3
relationships with Macromill

*Can make schedules or plans of quantitative and qualitative surveys (incl. exceptional /multi-national
Project management
projects)
10 Sales skills *Internal and external 1
* Can lead the appropriate internal project kick-off meeting as the main moderator
projects
* Can modify ongoing schedules to reflect the progress internally and externally

* Can make a quote of quantitative and qualitative surveys (incl. exceptional /multi-national projects)
11 Sales skills Quoting & negotiation skills 1
* Can adjust cost, schedules, or others of a project with a client

12 Sales skills Improvement tasks 1 Can handle even exceptioncal tasks and improve existing processes if necessary

Operational Can instruct members on how to clearly explain Macromill’s competitive advantage for meeting client’s
13 Product knowledge 1
capability requirement

* Understand the business flow, instruct team members on the key points of the flow, and make them
Operational follow it when operation
14 Understanding of business 1
capability * Can adjust a schedule of a exceptional project taking into account its inherent risks and required effort.
Can also provide instructions to members on this

* Can multitask and quickly determine whether you will handle a task by yourself or have someone else do it
Operational Performance of everyday
15 1 * Capable of completing a proposal alone and instructing other members on how to prepare it
capability tasks
* Can make presentation materials alone no matter if they are for an internal or external use

Operational * Can prioritize other members’ tasks and also determine the task schedule
16 Multitasking 1
capability * Rarely make mistakes in one’s tasks

* For other members’ projects, can make an internal adjustment to reach an agreement that is acceptable
Operational
17 Internal coordination 1 for both internal team and a client given the work status of the company
capability
*Can decide to keep one’s manager in a loop on a timely basis

*Put oneself in other people's shoes when communicating with them. Can make concise explanation and
properly communicate key points
18 Business skills 1
Communication skills *Can help members understand and improve their challenges on communication
*Be a good listener for members

* Have at least one specialized area (e.g. marketing, industries in charge, the latest technology, etc.) and
19 Business skills Ability to gather information 3 continue to learn about them
* Explain the importance of collecting new information to members and have them take new actions on this

Problem Solving *Can identify factors of problems and come up with and report solutions
20 Business skills *problems not limited to 1 *Can conduct a constructive discussion with a counterpart given his or her interest when there is a conflict
researches of opinion

*Can take project costs into account when making a discount

21 Business skills Cost-consciousness 1 *Understand labor cost of researchers, outsourcing expenses, costs to recover from trouble, and the cost
structure of one’s organization

* Can track the status of existing issues in the entire department and take actions on them if necessary
22 Business skills Broader viewpoints 2
* Provide reasonable feedback to members and help them broaden their view

*Can collect information necessary to create proposal and can write the survey proposal
(background/purpose/usage of study, specs, methods, target criteria, and quota etc) by a submission
deadline alone
23 Research skills Proposal creation skill 1
*Even though there is no clear thoughs from the client, capable to create the proposal based on hypothesis
from the gathered information and the industry knowledge with the support of a manger
*Can also instruct members on the key points of creating proposals

Ability to explain proposal and
24 Research skills
to gather the response
* Can explain a proposal for clients and can get the enough feedback for make it win
1 * Even when other member’s survey project, can understand the background/objectives etc of the survey
and grasp and help how to handle it

Learn about marketing theories and concepts, make use of them in one’s daily business, and train team
25 Research skills Knowledge of marketing 3
members on them

*Can design, tabulate, and create a report of online and offline surveys alone (Must get a review by
26 Research skills Research capability 4
researcher/manager before delivery)

Management
27 Business manners 1 Can train a members on business manners
skills

*Committed to team’s goals. Can prioritize and execute actions to meet those goals
Management
28 Sense of purpose 1 *Flexible to pursue one’s goals about the issues in one’s division or long term initiatives continued for more
skills
than six months.

Management *Lead team work among members depending on the performance level of those members
29 Cooperation 1
skills * Can act as a senior

*Very knowledgeable about sales tasks or project operation (including exceptional projects). Can provide
Management
30 Judgment 1 reasonable instructions or answers to members’ questions
skills
*Capable of identifying effective methods to address issues and meeting the team's goals

Management *Can formulate a sales strategy to hit the quarterly budget of one’s belonging team
31 Strategic planning 1
skills * Can formulate strategies for team’s clients to help them boost their revenue in a year

* Understand the challenges of members, provide instructions or train them to tackle such challenges
Management
32 Training of personnel 1 * Provide appropriate trainings and help members build their skillsets. Train or provide instructions to
skills
members given their work status or personality

Responsible as a senior/leader. Always try and contribute to the goals of one’s belonging team and other
Management
33 Sense of responsibility 1 teams. Have built a good relationship and rapport with others. Can also facilitate a good relationship among
skills
other members

Management
34 Persistence 1 Aiming for the top-level achievement, and actively execute tasks and tackle problems
skills
 IC1 (EXP)
Large category Skills

Priority Requirements

1 Sales skills Ability to take action 1 Can become a role model for members

2 Sales skills Affability 1 Behave as a trusted partner and give a good impression to customers when meeting them

Capable of gathering
3 Sales skills 1 Can ask clients about not only surveys but their company performance or business strategies
information from clients

Grasp potential survey needs based on the industry trends or issues among clients or marketing
4 Sales skills Understanding of customers 1
phases

*Can accurately manage tasks for large-scale projects (e.g. projects continued for more than a
Project management month, projects utilizing multiple solutions, multi-countries)
5 Sales skills 1
*Client projects *Can instruct other members on the key points of project management and how to proceed with
projects.

*Capable of making a presentation for external audience (10 or more participants). Can make a
6 Sales skills Presentation skills 1 speech at an important meeting
*Can use one's own word to explain the summary of a survey results

*Can tactically negotiate with counterparts on one’s (or other members’) deals regarding the price
or favorable conditions for the company
7 Sales skills Negotiation skills 1
*Capable of negotiating with clients in an equal position as their partner, and can find a way to
reach an agreement even though there is a conflict of interest

*Can provide reasonable actions when a problem occurs. Can make an adjustment with other
8 Sales skills Troubleshooting 1 members by oneself.
*Can handle even exceptional/unusual problems under the guidance of a manager

*Build a long lasting relationship with clients & our partners

*Always try to collect new information through one’s external network without regard to their
9 Sales skills Ability to build networks 3 business relationships with Macromill
*Introduce somebody else who Can help Macromill address its issues that can not be handled by
Macromill alone

*Can make schedules or plans of quantitative and qualitative surveys (incl. exceptional /multi-
Project management
national projects)
10 Sales skills *Internal and external 1
* Can lead the appropriate internal project kick-off meeting as the main moderator
projects
* Can modify ongoing schedules to reflect the progress internally and externally

* Can make a quote of quantitative and qualitative surveys (incl. exceptional /multi-national
11 Sales skills Quoting & negotiation skills 1 projects)
* Can adjust cost, schedules, or others of a project with a client

12 Sales skills Improvement tasks 1 Can handle even exceptioncal tasks and improve existing processes if necessary

Operational
13 Product knowledge 1 Can clearly explain Macromill’s competitive advantage for meeting client’s requirement
capability

* Understand the business flow, instruct team members on the key points of the flow, and make
Operational them follow it when operation
14 Understanding of business 1
capability * Can adjust a schedule of a exceptional project taking into account its inherent risks and required
effort. Can also provide instructions to members on this

* Can multitask and quickly determine whether you will handle a task by yourself or have
Operational Performance of everyday someone else do it
15 1
capability tasks * Capable of completing a proposal alone and instructing other members on how to prepare it
* Can make presentation materials alone no matter if they are for an internal or external use

Operational * Can prioritize own tasks and also determine the task schedule considering team's status
16 Multitasking 1
capability * Rarely make mistakes in one’s tasks

* Can make an internal adjustment to reach an agreement that is acceptable for both internal
Operational team and a client given the work status of the company
17 Internal coordination 1
capability *Can decide to keep one’s manager in a loop on a timely basis
*Know of who is the right person to ask questions and have built a good relationship with them

*Put oneself in other people's shoes when communicating with them. Can make concise
18 Business skills 1
Communication skills explanation and properly communicate key points

* Have at least one specialized area (e.g. marketing, industries in charge, the latest technology,
19 Business skills Ability to gather information 1
etc.) and continue to learn about them

Problem Solving *Can identify factors of problems and come up with and report solutions
20 Business skills *problems not limited to 1 *Can conduct a constructive discussion with a counterpart given his or her interest when there is a
researches conflict of opinion

*Can take project costs into account when making a discount

21 Business skills Cost-consciousness 1 *Understand labor cost of researchers, outsourcing expenses, costs to recover from trouble, and
the cost structure of one’s organization

* Can track the status of existing issues in the entire department and take actions on them if
22 Business skills Broader viewpoints 3
necessary

*Can collect information necessary to create proposal and can write the survey proposal
(background/purpose/usage of study, specs, methods, target criteria, and quota etc) by a
submission deadline alone
23 Research skills Proposal creation skill 1 *Even though there is no clear thoughs from the client, capable to create the proposal based on
hypothesis from the gathered information and the industry knowledge with the support of a
manger
*Can also instruct members on the key points of creating proposals

Ability to explain proposal and
24 Research skills
to gather the response
* Can explain a proposal for clients and can get the enough feedback for make it win
1 * Even when other member’s survey project, can understand the background/objectives etc of the
survey and grasp and help how to handle it

25 Research skills Knowledge of marketing 2 Learn about marketing theories and concepts, make use of them in one’s daily business,

*Can design, tabulate, and create a report of online and offline surveys alone (Must get a review
26 Research skills Research capability 4
by researcher/manager before delivery)

Management
27 Business manners 3 Can train a members on business manners
skills

*Committed to team’s goals. Can prioritize and execute actions to meet those goals
Management
28 Sense of purpose 1 *Flexible to pursue one’s goals about the issues in one’s division or long term initiatives continued
skills
for more than six months.

Management Try to understand other employees’ background, thoughts. Can work together in order to improve
29 Cooperation 1
skills the overall profitability

*Very knowledgeable about sales tasks or project operation (including exceptional projects). Can
Management
30 Judgment 1 provide reasonable instructions or answers to members’ questions
skills
*Capable of identifying effective methods to address issues and meeting the team's goals

Management *Can formulate a sales strategy to hit the quarterly budget of one’s belonging team
31 Strategic planning 1
skills * Can formulate strategies for team’s clients to help them boost their revenue in a year

Management
32 Training of personnel 1 Act as a leading role model and promote a professional attitude
skills

Management Always try and contribute to the goals of one’s belonging team and other teams. Have built a good
33 Sense of responsibility 1
skills relationship and rapport with others.

Management
34 Persistence 1 Aiming for the top-level achievement, and actively execute tasks and tackle problems
skills