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Marc Anthony Caranto Cruz: Convergys
Marc Anthony Caranto Cruz: Convergys
Summary
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven
capability to troubleshoot issues quickly. Maintain high level of professionalism, patience, and efficiency to
minimize customer dissatisfaction and increase customer loyalty.
Key Qualifications
● Problem-solving skill
● Multi-tasking
● Adaptability
● Time management
● Critical thinker
● Service and support
Work Experience
Convergys July 2017 - January 2018
Customer Sales Representative
● Adress customer service inquiries in a timely and accurate fashion. Give accurate information to
answer questions, troubleshoot issues, and resolve complaints.
Education
June 2004 - March 2007
Kapitolyo High School
References
● Phoebe Rea, 09064662654, phoebeanne.rea@concentrix.com
● Leah Ramos, 09255947922, rleah515@gmail.com
● Analiza C. Ramos, 09563423001
● Jamin Caspe, 09460895273