Series B TQM Training Module; Doc. No. B-06.00.

20150418
Matrix Data analysis
Revision 00; 30th April 2015
Author: Neelesh Mesta, TQM Department © TQM Department, JSW Vijayanagar
For further clarifications, write to neelesh.mesta@jsw.in
For internal use only. Any unauthorised reproduction of
the contents of this training module is not permitted
TQM Training Modules – Series B
Doc.
Module
# Type Module Name Responsibility Release Status
Number
date

1 Brainstorming B-01 Pankaj Lochan

2 Arrow Diagram B-02 Prakash Kashetti 18th Apr’15 

3 Affinity Diagram B-03 Prakash Kashetti 18th Apr’15 

Series – B
4 Tree Diagram B-04 Praveen Hadagal
Basic
5 Managem Relations Diagram B-05 Basavraj 18th Apr’15 
ent Tools
6 Matrix Diagrams B-06 Sanket Deshpande 18th Apr’15 

7 Matrix Data Analysis B-07 Neelesh Mesta 30th Apr’15 

8 PDPC B-08 Achuta N

 Introduction
 When comparing a large set of items, the complexity of the situation can make it
difficult to determine how different factors relate to one another. In particular, it can
be useful to find groups of items that behave in similar ways.

 In Matrix data analysis the data is arranged for easy visualization and comparisons.
Relationships between data variables shown on both axes are identified using
symbols for importance or numerical values for evaluations.

 Applications
– The Matrix Data Analysis is used to identify clusters of related items within a
larger group.
– To verify the strength of relationships among variables.
– To perform market research.
 Step-by-step procedure

 STEP 1 The team first determines what characteristics need to be analyzed . This
process may be influenced by some product or service concern, loss of market
share, or unfavorable benchmarking results. See example Comparison of
Nontraditional Degree Programs.
 STEP 2 A research and data collection process is performed to acquire the data to
be charted on the matrix data analysis chart. Data may come from surveys,
interviews, focus groups, historical records, benchmarks, or published sources.
Ensure that appropriate scales are used to position or calculate data.
 STEP 3 Plot the comparison data on the chart. Care must be taken to ensure the
unbiased positioning of the organization's data, as shown in this example.
 STEP 4 The completed chart is discussed, all relationships are reviewed, and a
summary statement is prepared. Finally, the chart is dated and presented to the
process owners .
Typical Uses
The Matrix Data Analysis Chart (or MDAC) helps classify items by identifying two major
characteristics common to all items and then plotting each item as a point on a standard
x-y chart. This makes it easier to see how the individual items relate both to the
characteristics and to one another, thus:
Example: Matrix Data Analysis
81

Conformance to International
80 JSW

Specification (In %)
79 Tata
RINL
78 Durgapur

77
JSPL
76
Essar
75 Bhilai

74 Ispat Bokaro
Rourkela
73
0 50 100 150 200

Satisfaction w.r.t pricing of Products (Nos)

 Typically used by

 Research/statistics
 Creativity/innovation
– Engineering
– Project management
– Manufacturing
 Marketing/sales
– Administration/documentation
– Servicing/support
– Customer/quality metrics
End of presentation