Dev Patel

Shilaj , Ahmedabad - 380058

8780659440 | pdev0318@gmail.com

% Objective

As a recent graduate, I am seeking a role which allows me to continue learning and perfecting my
skills as I provide high-quality work, and encourages me to flourish as a Cybersecurity Analyst,
Operational managing and Customer Support Executive

% Education

B.Tech Cybersecurity Developer and Analyst

% Experience

Tech Mahindra Dec 2022 - Oct 2023

Technical Support Executive, Customer Support Executive and HR Assistant
I responsible for providing technical assistance and guidance to customers who are facing
issues with software, hardware, or network systems. They troubleshoot problems, diagnose
errors, and offer solutions to resolve them. They also document customer interactions, escalate
complex issues to senior technicians, and follow up with customers to ensure satisfaction. A
technical support executive should have excellent communication, problem-solving, and
customer service skills, as well as a solid technical background and relevant certifications.

Cyber Green Defence Jan 2022 - March 2023

Cybersecurity Analyst
A cybersecurity analyst is a professional who monitors, detects, and responds to cyberattacks on
networks and systems. They use various tools and techniques to identify and prevent threats,
such as malware, ransomware, phishing, and denial-of-service attacks. A cybersecurity analyst
also performs risk assessments, audits, and compliance checks to ensure that the organization's
data and assets are protected. A cybersecurity analyst needs to have strong technical skills,
analytical thinking, and problem-solving abilities. They also need to keep up with the latest trends
and developments in the field of cybersecurity.

% Skills

Cyber Defence
Cybersecurity Analyzing and Developing
Incident Response
User Awareness Training
Threat Assessment
Risk Analysis
Database Management
Techniques : • Network Access Control • Threat & Vulnerability Management • System Backups
and Security

% Languages

Gujarati
Hindi
English

% Additional Information
I worked with Defence as a Cyber Analyst and Cybersecurity expert & now Currently Preparing for
UPSC Class-1 Cyber Analyst