Chalysa Burleson

565 Spanish Bay Street, Tulare, CA 93274 | Phone: (559) 747-7080 | Email: Lysaloo@ymail.com

Objective
Experienced customer service professional and registered behavior technician with leadership and conflict resolution capabilities seeking
to obtain a position as an associate marriage and family therapist where my new education and training can be utilized.

Accomplishments
CPR/FIRST AID CERTIFICATE HIPPA CERTIFIED
CHILD DEVELOPMENT CERTIFICATE PERFECT ATTENDANCE

Highlights
BEHAVIOR MANAGEMENT MEDICAL BILLING AND CODING
RECORDS MAINTENANCE REFERRAL GENERATION

Experience

SENIOR INSTRUCTIONAL AIDE JANUARY 2024-PRESENT

DAILY BEHAVIOR MANAGEMENT- VISALIA, CA

Assist the training BCBA during courses. Maintain communication with course attendees.

Provide feedback to participants and trainers, Update/record attendance and class notes.

REGISTERED BEHAVIOR TECHNICIAN MAY 2018 TO AUGUST 2023

BELLA VISTA BEHAVIOR SERVICES – VISALIA, CA

Tracked and improved functional communication. Worked with prompting and fading to encourage positive behaviors.

Reduced problem behavior events. Used positive reinforcement techniques to increase social interactions.

CUSTOMER SERVICE REPRESENTATIVE DEC 2015 TO MAY 2016

TEXAS LAW SHIELD – HOUSTON, TX

Responded to customer problems or complaints. Maintained financial or account records.

Collected deposits, payments or fees. Verify shipping documentation.

ASSISTANT MANAGER JUL 2015 TO DEC 2015

MIKES ICEHOUSE - PEARLAND, TX

Calculated costs of goods or services. Monitor patrons and comply with authorities as needed.

Inspected shipments to ensure correct order fulfillment. Enforced rules or regulations.

SHIFT SUPERVISOR AUG 2010 TO NOV 2013

MCDONALDS – VISALIA, CA

Trained food service personnel. Directly handled customer grievances.

Evaluated quality of materials or products. Delegated duties and oversaw up to 15 employees at a time.

Education

MILAN INSTITUTE – VISALIA, CA

· Administrative Medical Assistant (AMA Certificate)

FRESNO PACIFIC UNIVERSITY- FRESNO, CA

· Early Childhood Development (bachelor's degree)

PEPPERDINE UNIVERSITY- MALIBU, CA (EXPECTED COMPLETION DATE FALL 2024)

· Clinical Psychology with an emphasis on marriage and family therapy.