Advisor Webcast Siebel CRM On Oracle Cloud Infrastructure

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Oracle Advisor Webcast
Siebel CRM on Oracle Cloud
Infrastructure (OCI) Webinar
Mark Farrier & Patrick Flynn
Siebel Core Technology
June 05, 2019

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Oracle Advisor Webcast
Siebel CRM on Oracle Cloud
Infrastructure (OCI) Webinar
Mark Farrier & Patrick Flynn
Siebel Core Technology
June 05, 2019

Agenda
1 Oracle Cloud Infrastructure (OCI) Overview
2 Siebel Strategy Update
3 Provisioning Siebel w/ Docker/Jenkins on OCI
4 Demo of Siebel Provisioning with Docker/Jenkins
5 Siebel Architecture solutions for OCI
6 Customer Use Cases
a. Sharing a real example of a customer migration of Siebel Environment from
On-Premise to Oracle Cloud Infrastructure
b. Share the performance results of Siebel on OCI for a major Airline company
7 Getting Started
8 Q&A
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 9
10
Oracle Cloud Infrastructure (OCI)

Overview
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Oracle Cloud Infrastructure
Built to run ANY
Enterprise workload
Platform—IaaS
A new level of security
from core to edge Accelerate cloud
transformation; migrate
Superior price/performance workloads, and
develop and run apps
Be available at scale
everywhere & anywhere
Our customers host their most valuable asset with Oracle
Third Party Custom
Apps Apps
Your
Data
Other Databases
On-Site Infrastructure

Move critical data and apps to cloud without compromises
Third Party Custom Automation, Third Party Custom

Apps Apps Expertise Apps Apps
Your Data Transfer Your

Services
Data Data
Consistent &
Other Databases Compatible Other Databases
Better
On-Site Infrastructure Performance
Comprehensive SLA, Governance/Security

Oracle Cloud Infrastructure: A True Enterprise Cloud
Better than Predictable Seamless

on-premises Pricing Migration

Oracle Cloud Infrastructure: Complete Services
COMPUTE STORAGE DATABASE
Bare metal, GPUs, VMs NVMe, Block, File, Object, Archive Bare metal, VMs, RAC, Exadata
Up to 52 CPU cores, 8 GPUs, Predictable IOPS Block Storage Up to millions of transactions
768 GB RAM, 51 TB local NVMe for up to 98% less than AWS, per second; Full RAC and Active
SSD, 5M IOPS High scale file & object storage Data Guard support
CONTAINERS NETWORKING EDGE

Containers and Kubernetes VCN, Load Balancing DNS, VPN, FastConnect, Email
Fully managed, certified Isolated private networks with Global DNS, global private
Kubernetes service with reserved IPs, subnets, security connectivity at up to 97% less,
Docker containers lists, firewalls, load balancing email delivery
RAVELLO CLOUD AT CUSTOMER DATA MOVEMENT

Migrate VMware or KVM IaaS, PaaS, Exadata On-premises Storage appliance, Data Transfer
Move VM environments, Subscription-priced cloud Software NAS gateway, data
retaining existing networking, infrastructure, PaaS, and ingest service with full chain of
to the cloud database managed by Oracle custody (HDD or appliance)

Oracle Cloud Infrastructure for all your applications
Move and improve Move or build HPC and Host ISV applications Build cloud native
enterprise applications big data applications applications

Run Your Whole App Portfolio on Oracle Cloud
Scale-up Apps run better than on-prem Scale-out Apps run better than on other clouds
• Tight orchestration for scale-up • Native orchestration for scale-out
• Predictable app and database low latency • Predictable node-to-node latency
• Petabyte-scale database capacity • High-performance nodes
Support for custom

Legacy App Oracle App middleware, OS,
on Compute on Compute hypervisors, network
topologies Support for custom Hadoop, Kubernetes,
and other scale-out frameworks
Predictable,
Compute/ 10K’s of calls Compute/
millisecond latency
per second
and 10K’s of IOPS Storage Storage
between nodes
for queries
Support for Support for

millions of millions of
Database on Oracle Support for millions of IOPs per node IOPs per node
Compute/ Database IOPs and petabyte scale
Storage Cloud databases

Siebel Strategy Update

2017/18/19: Siebel Innovation Focus - data, data everywhere …
CRM DATA Metadata
Dashboards – Descriptive Analytics,

Composer+, Search+,
Voice-text, Chat bot
Microservices
OOTB Usage
Industry Metrics
Processes
Task Maps, Directions, Adaptive Intelligence,
Guided Navigation Prescriptive Analytics, IoT

Continuous Delivery: Serial Updates
• Multiple parallel code base • Single cumulative code base

• Annual Innovation Packs • Continuous Innovation Updates
• Incremental upgrade: IP13 - IP17 • Patch sets: 17.1 – 17.6
• 18-month patch sets • Updates: 18.4 onwards
• No 18-month patch set cutoff
• Nomenclature is Year. Month
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Restricted 20
Siebel Strategy
Path to Digital Transformation
NO
2013-15 2016 2017 2018 2019 2020 2021 2022 2023 END
DATE
Applications Unlimited
Digital: User Digital: Developer, Administrator Intelligent Mesh

User (Mobile)

Non-stop Delivery
No upgrades: less disruption, faster adoption
… IP 2017
• Multiple Parallel codelines
• Numbering is [IP Year]-[1.18]
Siebel 2018 …
• Single cumulative codeline
• Monthly updates
• Numbering is Year.Month

MW
2019: Lifetime Support for Existing Oracle Applications*

No Current Plan to End Support
Enabling customers to confidently maximize
No plans to end support and/or expand their existing Oracle application
investments with ample time for future
Premier Support “through at least” 2030 planning by providing assurance in Oracle’s
commitment to support its existing
Rolling 10 years of Premier Support applications via a stable and predictable long
term support policy.
Now Future
Future
Future
Future
Future
Future
Future
Future
Future
Future
Future
Future
Future
Premier Support
2015 2020 2025 2030 … 20XX
At Least a Decade of Oracle Premier Support

*PeopleSoft, eBusiness Suite, JDE Enterprise One, Siebel

Siebel CRM on Oracle Cloud Infrastructure
Lower TCO
• Bring your own Licenses
• No Added costs of conversion to SaaS
• Low Cost Disaster recovery
• Predictable, monthly service costs
• Reduce overall cost of computing resources
• Existing customers can get core benefits of cloud
You are in control
• Manage your Siebel CRM instance(s) on OCI the same way
as your On-Premise instance(s)
• High Availability can be included
• Customer defined Change Management
Cloud advantages
• Elasticity to grow/shrink instances as needed
• Leverage faster and cheaper computing technology as it
becomes available in the marketplace
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Restricted 24
Best Of Both Worlds
Leverage the
Siebel CRM you
Run the
Siebel CRM OWN Differentiate the
you Siebel CRM you
KNOW Configured
Leverage Siebel IP2017/18/19 Upgrade for Lift and Shift
Why customers want IP2017/18/19
• IP2017/18/19 is first “cloud ready” release
– Re-architected to take advantage of the flexibility of IaaS clouds
– Can now scale up or down dynamically without having to take down Siebel Enterprise
– Web Based Siebel Composer tool set is almost fully delivered
– Workspace feature allows for Agile model for configurations
– Addition of Siebel test automation feature
Lift and Shift with upgrade

• Leverage Siebel IP2017 with 18/19 updates upgrade as lift and shift to OCI
– No need to procure additional Hardware as in past for On Prem
– Adding upgrade to migration is a minimal addition to normal migration so gives more business case
for justifying migration to cloud.
Provisioning Siebel w/
Docker/Jenkins on OCI

Siebel Engineering DevOps Architecture
Continuous Delivery Pipeline Continuous Deployment
Continuous Deployment
19.xUpdate Coming Soon

Customer
CICD with Jenkins Pipeline
Continuous Deployment
Cloud
OCI Registry Build Images
Images on
Docker Store
Coming Soon
19.x Update
CICD with Jenkins Pipeline

Source
Internal Registry DockerFiles
On Premise
Siebel CI
JENKINS
Run Automation with Build Images with
Dotted Line Indicates Tasks Images DockerFiles Partners
to be Completed
Continuous Integration
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Restricted
Siebel On OCI
w/Docker/Jenkins
Demonstration

Siebel Architecture
solutions for OCI

Siebel IP2017/18/19 on OCI – Single AD HA Deployment External
Web Client
ORACLE CLOUD INFRASTRUCTURE (REGION)
https://globalsbl.oraclecloud.com:7780
Availability Domain 1 AD2 AD3
Subnet D Subnet E Bastion
Internal VPN DRG

Web Client
Subnet C Siebel Web Server Subnet F Security List
Siebel Tools
(SWSM or AI) (Windows Only)
Private LB with DRG and VPN for intranet traffic
Public LB for internet facing traffic
Security List
LB public IP will be published in on- Subnet B Siebel App Siebel Cloud GW
(ZK)
Siebel FS /
File Storage
premise/public DNS
Siebel Web Server Module can use Tomcat Security List
Clustering. Siebel App Server load balancing can Siebel Svr 1 Siebel Svr 2
use Siebel native load balancing Subnet A Primary
Database
Cloud Gateway With Zookeeper can use Zoo

Keeper clustering
siebns.dat
Siebel File system will be implemented using File
Storage System (FSS)
Siebel IP2017/18/19 on OCI – Multi ADs HA Deployment External
Web Client

https://globalsbl.oraclecloud.com7780
Availability Domain 1 Availability Domain 2 AD3
Bastion Bastion
Private Siebel Siebel Private

Subnet SWSM or AI Tools Tools Subnet SWSM or AI
Internal VPN DRG

Web Client
Siebel Cloud GW Siebel

(ZK) GW &SM
Private Siebel Siebel Private

Subnet FS FS Subnet
SIEBEL SIEBEL
Database is Active-Passive ENT ENT
Siebel Enterprise server is Active-Active Private

Subnet
Primary
Database
Private
Subnet
Standby
Database
Siebel Web Server is Active-Active Dataguard

(Sync)
siebns.dat
Siebel GW Server is Active-Passive
Siebel IP2017/18/19 on OCI – Multi AD HA Deployment with cross region DR
ORACLE CLOUD INFRASTRUCTURE (PHOENIX REGION) ORACLE CLOUD INFRASTRUCTURE (ASHBURN REGION)
Availability Domain 1 Availability Domain 2 Availability Domain 1
Bastion Bastion Bastion
Private Siebel Siebel Private Private Siebel

Subnet SWSM or AI Tools Tools Subnet SWSM or AI Subnet SWSM or AI Tools
VPN DRG
Siebel Cloud Siebel Cloud Siebel Cloud

GW (ZK) GW (ZK) GW (ZK)
Private Private Private Siebel

Siebel Siebel
Subnet Subnet Subnet FS
FS FS SIEBEL SIEBEL
SIEBEL
ENT ENT ENT
Private Primary Private Standby Private Primary

Subnet Database Subnet Database Subnet Database
Dataguard
(Sync)
siebns.dat
siebns.dat
Dataguard
(Async)
Siebel IP2016 or prior on OCI – Single AD HA Deployment External
Web Client
https://globalsbl.oraclecloud.com:7780
Availability Domain 1 AD2 AD3
Subnet D Subnet E Bastion
Internal VPN DRG

Web Client
Siebel HTML Security List
Subnet C Subnet F Siebel Tools
(SWSE) Windows Only)
Private LB with DRG and VPN for intranet

traffic
Public LB for internet facing traffic Subnet B Siebel Ent Siebel GW & SM Siebel FS /
Security List
File Storage
LB public IP will be published in on-

premise/public DNS Security List
Siebel Svr 1 Siebel Svr 2
Siebel Web Server Extension can use Private Subnet A Primary
load balancer. Siebel App Server load Database
balancing can use Siebel native load balancing
Siebel File system will be implemented using siebns.dat
File Storage System (FSS)
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted
35
Customer Use Cases

Use Cases for Moving Siebel CRM to Oracle Cloud
Dev / Test in Production in
the Cloud the Cloud
• Test new customizations or new versions • Retire data center
• Patch validation • Reduce risk of technology obsolescence
• Upgrade, point releases • High Availability (RAC), auto
load-balancing
Workload agility
for apps in the
DR/HA in Oracle Cloud Extend the Data
the Cloud Center to the Cloud
• “On-premises to cloud” or • Transient workloads (training, demos)
“cloud-to-cloud” • Rapid implementation for acquired
• Persistent storage back up subsidiary, geographic expansion or
• Fire up apps only when needed separate LOB
• Independent data center for HA / DR

Siebel CRM Customer’s Use Case/Roadmap to the Oracle
Cloud
Transition to Oracle Cloud - Use Cases
• Use Case #1: Customers on IP2016, IP2017/18/19 Latest release, ongoing innovation
• Use Case #2: Customers on Older than IP2016  IP2017/18/19 Upgrade for migration
• Use Case #3: Customers on really old – Sustaining Support IP2017/18/19 Upgrade
depending on version age, a double upgrade may be required.
Transition
ORACLE Cloud Infrastructure

Customer Data Center
on-premise instances
Siebel CRM Migration for AA
• AAdvantage Loyalty program
o Loyalty program supports over 100 million AAdvantage
members, making it the largest Siebel Loyalty implementation
in the world.
• American Airlines Sales & CRM

o Admirals Club
o Travel Agencies & Corporates
o Customer Relations

American Airlines Sales CRM Siebel System
Current State Architecture - SPARC Super Clusters
Primary DR / Stage
• Primary – Data Center
– SPARC Super Cluster T5-8 Half Rack
• 128 SPARC T5 cores
• 2 TB RAM
• 4 Exadata Storage Servers (144TB HC or 28.8TB HP)
• 80 TB ZFS Storage Appliance
• 3 x InfiniBand 36 port switches
• 12.8 TB Flash
• Secondary – Data Center (DR & Stage)

– SPARC Super Cluster T5-8 Half Rack
• 128 SPARC T5 cores
• 2 TB RAM
• 3 x InfiniBand 36 port switches
• 12.8 TB Flash

AA Compute nodes side by side comparison
SPARC Super Clusters OCC/ExaCC (aka OCM/ExaCM)
• Application Domains • Oracle Cloud @ Customer - Model 288
• 2 x 16 = 32 core SPARC T5 Processors (256 VCPU) • 88 OCPU (176 VCPU)
• 1 TB RAM • 840 GB Memory used
• 160 TB Storage
• Database Domains • Exadata Cloud @ Customer - 1/4th Rack
• 2 Nodes - 16 OCPU per node
• 2 Nodes – 22 OCPUs per node
• SPARC T5 3.6 GH Processors (256 VCPU)
• 44 Cores total used (88 VCPU)
• 1 TB RAM
• 720 GB RAM per node
• 12.8 TB Flash • 84 TB Usable Storage
• 3 x InfiniBand 36 port switches • 19.2 TB Flash

Getting Started

How do I get started with Siebel on OCI?
Training & Resources
• Siebel on Oracle Cloud: https://docs.oracle.com/cd/E74385_01/siebel.html
• Learn about Deploying Siebel on OCI : https://docs.oracle.com/en/solutions/learn-
architecture-deploy-siebel/index.html#GUID-2BC7A5B9-032D-4F91-93C3-
D833DD3182C2
• Siebel on OCI FAQ :
https://docs.oracle.com/cd/E74385_01/docs/SiebelCRMonCloud%20FAQ_V2.pdf
• Best practices:
– Deploying High Availability on OCI : https://cloud.oracle.com/iaas/whitepapers/best-practices-
deploying-ha-architecture-oci.pdf
– Disaster Recovery in OCI :
https://cloud.oracle.com/iaas/whitepapers/best_practices_for_dr_on_oci.pdf

How to Request our Services and Contact Us
https://www.oracle.com/cloudsolutionhubs
https://www.oracle.com/cloud/solution-hubs/innovations/demos.html
Services you can request:

• Cloud Coaching
• Innovation Days
• Demos
• Cloud Trials
• Siebel Demos
• Proof of Concepts
Copyright © 2019, Oracle and/or its affiliates.

Copyright
All rights
© 2018,
reserved.
Oracle
| and/or its affiliates. All rights reserved. | Oracle Confidential - Internal 44
Oracle Advisor Webcast Program
Locating Upcoming Webcast & Archived Recordings
 Access Advisor Webcasts information for all
Oracle products from Doc ID 740966.1
 Choose your Product Area of interest
 Review upcoming sessions and archived recordings

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Locating Current Schedule & Archived Recordings
 Directly access upcoming and prior

Webcast for Siebel from Doc ID 1456246.1
 Under Prior Webcast Recording tab access

archived recordings and webcast slide
(.pdf)
 Recording available within 48 hours
 Use Community link to ask webcast

related questions

Q&A
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select *1 on your phone
• To ask a question online, use Chat
within WebEx
• Your question will be read aloud in the
order received
• Questions can also be asked after the
session within in My Oracle Support
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Advisor Webcast Siebel CRM On Oracle Cloud Infrastructure

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ATTENTION – AUDIO Options

Option 1: Voice Streaming Audio Broadcast Option 2: Teleconference (Dial In)

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 2

 Select your product of interest

 Scan through the list of Upcoming Webcast

 Register for the session of your interest

 For upcoming Siebel Advisor Webcasts &

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 3

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 4

BUILD YOUR SUCCESS

Proactive Portfolio 15 20+

Log onto My Oracle Support and View Oracle Premier Support

Deep-dive instruction (steps)

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 6

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 7

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 8

Oracle Cloud Infrastructure (OCI)

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Third Party Custom Automation, Third Party Custom

Your Data Transfer Your

Comprehensive SLA, Governance/Security

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Better than Predictable Seamless

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

CONTAINERS NETWORKING EDGE

RAVELLO CLOUD AT CUSTOMER DATA MOVEMENT

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Support for custom

Support for Support for

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 18

CRM DATA Metadata

Dashboards – Descriptive Analytics,

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 19

• Multiple parallel code base • Single cumulative code base

Digital: User Digital: Developer, Administrator Intelligent Mesh

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 21

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 22

2019: Lifetime Support for Existing Oracle Applications*

2015 2020 2025 2030 … 20XX

At Least a Decade of Oracle Premier Support

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 23

Lift and Shift with upgrade

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 27

19.xUpdate Coming Soon

CICD with Jenkins Pipeline

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 30

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 31

ORACLE CLOUD INFRASTRUCTURE (REGION)

Subnet D Subnet E Bastion

Internal VPN DRG

Cloud Gateway With Zookeeper can use Zoo

ORACLE CLOUD INFRASTRUCTURE (REGION)

Private Siebel Siebel Private

Internal VPN DRG

Siebel Cloud GW Siebel

Private Siebel Siebel Private

Siebel Enterprise server is Active-Active Private

Siebel Web Server is Active-Active Dataguard

Availability Domain 1 Availability Domain 2 Availability Domain 1