TRAINING ACTIVITY MATRIX

Group 1

Remarks/
Venue
Training Activity Trainee Resources Date and Time Special
Work
Instruction
Station
Area
Prayer All CBLM Lecture Room January 10, 2024 All trainees must
Trainees Whiteboard 8:00 AM to 8:30 be inside the
Warm up exercise marker AM Lecture Room
eraser before 8:00 AM
Recap of Paper
Previous Pencil Please wear
Activities appropriate PPE
for your safety
Concerning task
assignment

Motivation
 Remarks/
Venue
Training Activity Trainee Resources Date and Time Special
Work
Instruction
Station
Area
Read Ladilyn Espineli Whiteboard Simulated work January 10 , 2024 Have your trainer
Information Whiteboard area 9:00 AM to 6:00 check your
Jopanie Bamba
Sheet 5.1-1 to marker PM tasks and
5.1-2 and Mark Ramos Eraser accomplishment.
practice the Projector
following tasks: Projector Please show
screen your trainer
1. Demonstrate CBLM your output after
ability to sense Laptop/Computer practicing
customer feelings mouse the task.
and respond keyboard
accordingly headphone Please wear
Mock call recorded appropriate PPE
2. Demonstrate computer for your safety
empathy for Skript
customer according
to the purpose of the
call

3. Operate a
telephone
 TRAINING ACTIVITY MATRIX
Group 2

Remarks/
Venue
Training Activity Trainee Resources Date and Time Special
Work
Instruction
Station
Area
Prayer All CBLM Lecture Room January 10 , 2024 All trainees must
Trainees Whiteboard 8:00 AM to 8:30 be inside the
Warm up exercise marker AM Lecture Room
eraser before 8:00 AM
Recap of Paper
Previous Pencil Please wear
Activities appropriate PPE
for your safety
Short Forum
concerning task
assignment
Motivation
 Remarks/
Venue
Training Activity Trainee Resources Date and Time Special
Work
Instruction
Station
Area
Read CBLM Simulated work January 10, 2024 Have your trainer
Information Lizel Cruz
Xena Lapid Whiteboard area 9:00 AM to 6:00 check your
Sheet 5.2-1 to marker PM tasks and
5.2-2 and Ace Lapid
eraser accomplishment.
practice the Mark Orpiano
Paper
following tasks: Pencil Please show
Laptop/computer your trainer
1. Apply methods Keyboard your output after
and techniques
mouse practicing
to manage
difficult Headphones the task.
conversations with Mock call recorded
customers Please wear
Script appropriate PPE
Flow of the for your safety
2. Avoid customers call
Manifestations Methods
of stress in
conversations in and
accordance with Techniques
prescribed process procedures
Manuscript of
guidelines Prescribed process
guidelines
3. Operate a PPE Proper clothes
computer

4.Demonstrate ability
to effectively engage
customers
Prepared by: Prince Alex Enriquez