JOHN MABEYO

P.O. Box 76474, Dar es Salaam

Mobile: 0719-366 637
E-mail: johnmabeyo.jm@gmail.com
PERSONAL PARTICULARS:
Date of Birth : 13th May, 1977
Place of Birth : Dar es Salaam
Nationality : Tanzanian
Gender : Male
Marital Status : Married
EDUCATION BACKGROUND:
2004 : Bachelor of Commerce in Marketing (BCom Marketing)
Bharat Vidyapeeth University, India
2003 : Certificate in Computer Programming
Karox Institute of Technologies, India
2000 : International Diploma in Computer Studies
NCC Education Services, Manchester, United Kingdom
1997 : Diploma in Information Technology
Institute for Information Technology, Tanzania
WORK EXPERIENCE:
Oct, 2015 to date PAMDECO (T) LIMITED
Position: Business Development Manager
Duties and responsibilities:
 Developing, executing and evaluating marketing and sales strategies
 Identifying potential customers and devising strategies to reach them
 Meeting with potential customers and making sales presentations
 Demonstrating products and services to potential customers
 Cross-selling other add-on products and services offered by the company
 Advising customers on available services and product pricing options
 Following up pending business and service requests from customers
 Closing new business deals and negotiating contracts with customers
 Developing a database of potential customers for future pipeline
 Providing After-Sales service to ensure customer satisfaction
 Establishing referral business from existing satisfied customers
 Monitoring industry trends and competitors’ activities in the market
 Liaising with other companies to explore areas of partnerships
Nov, 2011-Jul, 2015 EXIM BANK TANZANIA
Position: Assistant Customer Relationship Manager
Duties and responsibilities:
 Managing relationships with customers, ensuring their needs are met
 Maximizing Customer Lifetime Value through cross-selling channels
 Managing and constantly monitoring the Queue Management System
 Managing the Help Desk and managing customer service requests
 Monitoring Customer Service Representatives and customer interactions
 Ensuring acceptable turnaround times for customer service requests
 Handling customer issues escalated by Customer Service Representatives
 Training, coaching and managing all Customer Service Representatives
 Monitoring and supervising all Customer Service Representatives
 Conducting monthly Audits on all Customer Service Representatives
 Preparing daily, weekly, monthly and quarterly performance reports
Jan-Oct, 2011 TIGO MIC (T) LIMITED
Position: Key Account Manager
Duties and responsibilities:
 In charge of Government, Embassies, MNCs and NGO market segments
 Selling and cross-selling various products and services offered by Tigo
 Continuously seeking new sales from new and existing customers
 Ensuring achievement of long term business from existing clients
 Evaluating customer preferences to ensure their requirements are met
 Responding to and promptly resolving queries from customers
 Responding to and promptly handling queries from corporate customers
Jan, 2009-Dec, 2010 TIGO MIC (T) LIMITED
Position: Call Centre Manager
Main responsibility: Supervising a team of 120 call centre agents and
ensure they perform at optimum level in order to meet KPI targets.
Duties and responsibilities:
 Tracking KPIs (calls made/answered, handling time/connect minutes)
 Ensuring service levels and targets are being met by call centre agents
 Ensuring maximum utilization of call centre capacity based on KPI targets
 Monitoring and conducting performance appraisal of call centre agents
 Identifying performance gaps and recommending remedial training
 Preparing monthly reports on performance of call centre agents

Mar, 2007-Dec, 2008 VODACOM TANZANIA LIMITED

Position: Call Centre Team Leader
Duties and responsibilities:
 Preparing working hours reports and making them available on time
 Informing the manager of performance management issues/problems
 Recommending to the Manager actions to be taken to resolve queries
 Observing training needs and relaying training requests to manager
 Conducting daily floor management to rid inappropriate behaviors
 Preparing reports and maintaining records of work accomplishments

Oct, 2005-Feb, 2007 VODACOM TANZANIA LIMITED

Position: Call Centre Operator
Duties and responsibilities:
 Responding to inquiries from customers through the phone
 Providing customers with information about Vodacom products
 Providing customers with alternative ways of solving problems
 Swapping lost/stolen/damaged SIM cards
 Up-selling and cross-selling Vodacom products/services
 Maintaining good relationships with post-paid corporate clients
Oct, 2004-Sep, 2005 JAN HOLDINGS (T) LIMITED (South African company)
Position: Sales Executive
Duties and responsibilities:
 Conducting market survey to identify new customers
 Making sales calls to construction companies to inquire for orders
 Visiting construction sites and meeting customers to sell products
 Demonstrating company products to potential customers
 Providing customers with pricing information about products
 Negotiating prices with customers based on volume of purchase
 Preparing daily, weekly and monthly sales performance reports
SHORT COURSES AND TRAININGS ATTENDED:
2015: Training in Managing People, African Management Initiative
2015: Training in Complaints Mechanism in Banking Sector, Bank of Tanzania
2015: Training in Power of Performance, Exim Academy–Tanzania
2014: Training in Power of Service-Customer Care Program, Exim Academy–Tanzania
2014: Trainer on Customers First Impression, Exim Academy –Tanzania
2012: Training in Managerial Skills, Exim Academy – Tanzania
2012: Training in Banking Activities and Products, Exim Academy – Tanzania
2011: Management Skills Training, Insight Solutions –Tanzania
2011: Reports and Presentation writing Training, Orion – Tanzania
2011: Call Center Operations Management Training, Adopting Consult – Tanzania
2009: Customer Care Training, World Ahead - Tanzania
TRANSFERABLE SKILLS AND ABILITIES
 Self-motivated, creative, out-going and highly motivated character
 Natural hard worker, with a strong work ethic and high degree of professionalism
 Excellent marketing, sales, customer care and customer retention skills
 Ability to sell products and services by using a consultative sales approach
 Ability to develop productive relationships with clients and colleagues
 Excellent management, supervisory, team-building and networking skills
COMPUTER SKILLS:
 Microsoft Office applications (Word, Excel, Access, Power Point, Internet & Email)
REFEREES:
Pamela Mwacha
Managing Director
PAMDECO (T) LIMITED
P.O Box 3312, Dar es Salaam
Mobile: 0754-022 526
Frank Matoro
Senior Customer Service Manager
Exim Bank Tanzania
P.O. Box 1431, Dar es Salaam
Telephone: 0255 658 123215
Judge C.W. Makuru
Judge
P.O. Box 9004, Dar es Salaam
High Court of Tanzania
Mobile: 713-409267
Jones Lukaza
Chief Executive Officer
Belva Consult Limited
P.O Box 75212, Dar es Salaam
Mobile: 0754-270 400