Drystar Kiosk Operator Manual

Self Service Terminal (5370/100)

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ii | Drystar Kiosk Operator Manual | Contents

Contents
Legal Notice .......................................................................... 4
Introduction to this Manual ................................................... 5
Scope .........................................................................6
About the safety notices in this document .................. 7
Disclaimer ................................................................. 8
Introduction .......................................................................... 9
Intended Use ............................................................10
Indications for Use ................................................... 11
Intended User .......................................................... 12
Configuration .......................................................... 13
Operation Controls .................................................. 14
System Documentation ............................................ 18
Product Complaints ................................................. 19
Compliance ............................................................. 20
Equipment Classification ......................................... 21
Connectivity ............................................................ 22
Patient data security ................................................ 23
Be aware that hackers may try to get access to the
hospital network .......................................... 23
Labels ...................................................................... 24
Installation .............................................................. 25
Cleaning .................................................................. 26
Maintenance ............................................................27
Messages ................................................................. 28
Safety Directions ..................................................................29
Operation ............................................................................ 30
Starting the Drystar Kiosk ........................................ 31
Entering the operator screen using a barcode ...........33
Entering the operator screen using a password .........34
Stopping the Drystar Kiosk ...................................... 35
Rebooting the film printer ....................................... 36
Opening the bottom door .............................37
Opening the top door and middle door ........ 38
Switching off the printer ..............................39
Switching on the printer .............................. 40
Closing the doors ......................................... 42
Filling the tray of the film printer ............................. 43
Opening the bottom door .............................44
Film loading procedure ................................45
Checking the correct position of a film in the input
tray ..............................................................49
Closing the bottom door .............................. 50
Update the film count .................................. 51
Clearing of film jams ................................................52
Opening the bottom door .............................53

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 Drystar Kiosk Operator Manual | Contents | iii

Film input tray jams ..................................... 54

Opening the top door and middle door ........ 56
Checking the location of the film jam ........... 57
Accessing the top of the printer .................... 58
Film transport jams (clearing from the top) ....
59
Checking the status of the paper printer ...................62
Filling the tray of the paper printer .......................... 65
Replacing the toner cartridge of the paper printer ....68
Replacing the drum unit of the paper printer ........... 71
Clearing of paper jams ............................................. 74
Clearing of paper jams in the paper tray ....... 75
Clearing of paper jams inside the machine ... 77
Accessing the rear side of the printer ............79
Clearing of paper jams in the back of the machine
..........................................................................80
Closing the top door .....................................82
Moving the Drystar Kiosk .........................................83
Adjusting the speaker volume .................................. 84
Problem solving ................................................................... 85
The local user interface ............................................86
The status indicator LED .......................................... 87
Viewing the printer status ........................................88
Checking error messages ......................................... 89
Warning messages ................................................... 90
Maintaining optimal Image Quality ..........................91
Overview of calibration functions ................ 92
Understanding the calibration policy ........... 93
Film identification problems .................................... 94
No identification code detected ....................95
Invalid content of Film Identification tag .....97
Film overrun from current pack ................... 98
Technical Data ..................................................................... 99
Precautions on EMC ...............................................100

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4 | Drystar Kiosk Operator Manual | Legal Notice

Legal Notice

Agfa (Wuxi) Imaging Co., Ltd. No.1 Workshop, 115# Plot, National Hi-
Tech Industrial Development Zone, Wuxi, Jiangsu, 214028 China
For more information on Agfa products, please visit medimg.agfa.com.
Agfa and the Agfa rhombus are trademarks of Agfa-Gevaert N.V., Belgium or
its affiliates. Drystar is a trademark of Agfa NV, Belgium or one of its affiliates.
All other trademarks are held by their respective owners and are used in an
editorial fashion with no intention of infringement.
Agfa NV makes no warranties or representation, expressed or implied, with
respect to the accuracy, completeness or usefulness of the information
contained in this document and specifically disclaims warranties of suitability
for any particular purpose. Products and services may not be available for
your local area. Please contact your local sales representative for availability
information. Agfa NV diligently strives to provide as accurate information as
possible, but shall not be responsible for any typographical error. Agfa NV
shall under no circumstances be liable for any damage arising from the use or
inability to use any information, apparatus, method or process disclosed in
this document. Agfa NV reserves the right to make changes to this document
without prior notice. The original version of this document is in English.

Copyright 2023 Agfa NV

All rights reserved.

Published by Agfa NV

2640 Mortsel - Belgium.

No part of this document may be reproduced, copied, adapted or transmitted

in any form or by any means without the written permission of Agfa NV

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 Drystar Kiosk Operator Manual | Introduction to this Manual | 5

Introduction to this Manual

Topics:

• Scope
• About the safety notices in this document
• Disclaimer

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6 | Drystar Kiosk Operator Manual | Introduction to this Manual

Scope
This operator manual describes the daily operation and maintenance of the
Drystar Kiosk by the hospital staff.

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About the safety notices in this document

The following samples show how warnings, cautions, instructions and notes
appear in this document. The text explains their intended use.
DANGER:
A danger safety notice indicates a hazardous situation of direct,
immediate danger for a potential serious injury to a user, service
engineer, patient or any other person.

WARNING:
A warning safety notice indicates a hazardous situation which
can lead to a potential serious injury to a user, service engineer,
patient or any other person.

CAUTION:
A caution safety notice indicates a hazardous situation which
can lead to a potential minor injury to a user, service engineer,
patient or any other person.

An instruction is a direction which, if it is not followed, can

cause damage to the equipment described in this manual or any
other equipment or goods and can cause environmental
pollution.

A prohibition is a direction which, if it is not followed, can cause

damage to the equipment described in this manual or any other
equipment or goods and can cause environmental pollution.

Note: Notes provide advice and highlight unusual points. A note is

not intended as an instruction.

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8 | Drystar Kiosk Operator Manual | Introduction to this Manual

Disclaimer
Agfa assumes no liability for use of this document if any unauthorized
changes to the content or format have been made.
Every care has been taken to ensure the accuracy of the information in this
document. However, Agfa assumes no responsibility or liability for errors,
inaccuracies or omissions that may appear in this document. To improve
reliability, function or design Agfa reserves the right to change the product
without further notice. This manual is provided without warranty of any kind,
implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.

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Introduction
Topics:

• Intended Use
• Indications for Use
• Intended User
• Configuration
• Operation Controls
• System Documentation
• Product Complaints
• Compliance
• Equipment Classification
• Connectivity
• Patient data security
• Labels
• Installation
• Cleaning
• Maintenance
• Messages

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Intended Use
The Agfa Drystar kiosk is a self-service terminal to be used in hospitals for
patients of radiology departments to collect their images (film) and radiology-
reports (paper). The user identifies himself to the Agfa Drystar Kiosk by
means of a barcode, which he obtained on leaving the radiology department.
The Drystar Kiosk connects to a print server which collects patient radiology
film and paper from the hospital PACS and RIS system

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Indications for Use

The patient identifies himself and triggers the Drystar Kiosk via scanning a
unique barcode. All actual reports and images under his name will be printed.
Drystar Kiosk cannot be used as direct printing device.
Drystar Kiosk is available in two versions:
• One equipped with a Drystar 5302 or DRY 2.4 printer. This version is not
suited to print mammography high density images.
• One equipped with a Drystar AXYS printer. This version is suited to print
mammography high density images.

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Intended User
Intended users of Agfa Drystar kiosk are:
• patients for requesting print jobs
• hospital staff or third party service provider for daily operation and
maintenance, further referred to as user or operator.

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Configuration
One or more Drystar Kiosks are connected to a central print server database. A
nurse workstation can be available for monitoring the status of the Drystar
Kiosk devices and for performing some tasks on the print server database.
For daily maintenance following accessories are required:
• barcode for the operator to enter the operator screen
• barcode to shutdown the system
• triangular key to open the doors to access the film printer and paper
printer

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Operation Controls
1

7
2
3 8
4
9
5
6

10
11

1. Power on button (rear side of top door)

2. Touchscreen display
3. Camera
4. Speakers
5. Door for delivery bin
6. Barcode reader
7. Top door
8. Lock for top door
9. Middle door
10. Lock for bottom door
11. Bottom door
Figure 1: Front view

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2 3 4
1. Animation to instruct the patient to scan a barcode.
2. Number of film sheets remaining in tray 1 of the film printer
3. Number of film sheets remaining in tray 2 of the film printer
4. Number of paper sheets remaining in the paper printer
Figure 2: Welcome screen

1 2 3 4

7
8

9
10

5 6
1. Buttons for increasing or decreasing the speaker volume
2. Controls for updating film/paper counts after filling a printer tray
3. Button for opening the door of the delivery bin
4. Button for closing the door of the delivery bin
5. Return to welcome screen
6. Button to shutdown the system
7. Information about the status of the system (for service)
8. Buttons to request information about the status of the system (for service)
9. Information about the printer job queue

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10. Button to delete all the printer jobs

Figure 3: Operator screen

1. Paper printer
2. Film printer
Figure 4: Interior view

2
3
4
5

1. Power on button (rear side of top door)

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 Drystar Kiosk Operator Manual | Introduction | 17

2. Power cable socket with mains power on/off switch

3. Network cable socket
4. Equipotentiality connection
5. Protective earth connection
Figure 5: Rear view

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System Documentation
This document describes tasks and provides reference information on Drystar
Kiosk.
For product safety directions and general information on the Drystar printer,
refer to the Drystar user documentation:
• Drystar 5301, Drystar 5302 User Manual (document 2831)
• Drystar 5301, Drystar 5302 Reference Manual (document 2830)
• DRY 1.4, DRY 2.4 User Manual (document 3631)
• DRY 1.4, DRY 2.4 Reference Manual (document 3630)
• Drystar AXYS User Manual (document 2852)
• Drystar AXYS Reference Manual (document 2853)
For product safety directions and general information on the paper printer,
refer to the online documentation (http://support.brother.com/g/s/id/
htmldoc/printer/cv_hl2260/chneng/index.html)
The documentation shall be kept with the system for easy reference. Technical
documentation is available in the product service documentation that is
available from your local support organization.

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Product Complaints
Any health care professional (for example a customer or a user) who has any
complaints or has experienced any dissatisfaction with the quality, durability,
reliability, safety, effectiveness, or performance of this product must notify
Agfa.
If, during the use of this device or as a result of its use, a serious incident has
occurred, please report it to the manufacturer and/or its authorised
representative and to your national authority.
Manufacturer address:
Agfa Service Support - local support addresses and phone numbers are listed
on www.agfa.com
Agfa - Septestraat 27, 2640 Mortsel, Belgium
Agfa - Fax +32 3 444 7094

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Compliance
• GB9706.1-2007

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Equipment Classification
Per GB9706.1-2007, this device is classified as following:

Table 1: Equipment classification

Class I Equip- Equipment in which protection against electric shock

ment does not rely on basic insulation only, but includes a
power supply cord with protective earth conductor. For
earth reliability always plug the main power cord into an
earthed mains power outlet.

Type B Equip- Not applicable: The patient does not get in contact with
ment any part of the device.

Water Ingress This device does not have protection against ingress of
water.

Cleaning See section on maintenance and cleaning.

Disinfection See section on maintenance and cleaning.

Flammable Anes- This device is not suitable for use in the presence of a
thetics flammable anesthetic mixture with air, or in presence of
a flammable anesthetic mixture with oxygen or nitrous
oxide.

Continuous Op- The unit is suitable to run continuously.

eration

Expected service Minimum 5 years.

life

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Connectivity
The Drystar Kiosk is connected via ethernet to a print server database to fetch
print jobs and user data and to store print job status information and camera
images.

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 Drystar Kiosk Operator Manual | Introduction | 23

Patient data security

The user must ensure that the patients’ legal requirements are met and that
the security of the patient data is guarded.
The user must define who can access patient data in which situations.
The user must have a strategy available on what to do with patient data in
case of a disaster.

Be aware that hackers may try to get access to the hospital

network
To avoid that they use Drystar Kiosk to gain access to the network, please
observe the following:
• Check regularly if the ethernet connection of Drystar Kiosk is directly
connected to the hospital network. Observe if no foreign devices are
present in this connection.
• Be warned of potential hacker activity if the network is suddenly
interrupted for unknown reasons.
• for network security, SFTP/HTTPS connection is preferred over FTP/HTTP

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Labels
Type label

Figure 6: Sample of type label

On (power: connection to the mains)

Off (power: disconnection from the mains)

Alternating current

Equipotential connector:
Provides a connection between the equip-
ment and the potential bus bar of the electri-
cal system as found in medical environ-
ments.
It is recommended to use the equipotential
connection as additional safety measure.

Protective earth (ground)

Earth (ground)

Pollution Control. (Only applicable to Peo-

ple’s Republic of China (PRC)). This symbol
indicates the product contains hazardous
materials in excess of the limits established
by the Chinese Standards. It must not be dis-
posed of as unsorted municipal waste and
must be collected separately. Please contact
an authorized representative of the manu-
facturer or an authorized waste manage-
ment company for information concerning
the decommissioning of your equipment.

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Installation
Installation and configuration is performed by an Agfa trained and authorized
service engineer. Contact your local support organization for more
information.
The unit shall be used in a professional healthcare environment.
The unit shall not be installed in wet environments like emergency operation
rooms and operating theatre. The environment should be dust free and clean.

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Cleaning
To clean the exterior of the equipment:

1. Stop the system.

CAUTION:
Wet cleaning of the equipment while it is connected to the
electric circuit includes the risk of electric shock and of short
circuit.
2. Wipe the exterior of the device with a clean, soft, damp cloth. Use a mild
soap or detergent if required. Do not use any corrosive, dissolving or
abrasive cleaning or polishing agents. Make sure no liquid gets in the
device.
CAUTION:
Clean the equipment with only a little moisture.

Note: Do not open the equipment for cleaning. No components

inside the device require cleaning by the user.

Using unsuitable cleaning agents or methods can damage the property

when surface becomes dull and brittle (e.g. alcohol-containing agents).
3. Start up the system.

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Maintenance
The operator can perform following maintenance activities, described in
detail in this manual:
• Rebooting film printer
• Filling the tray of the film printer
• Clearing of film jams
• Checking the status of the film printer
• Checking the status of the paper printer
• Filling the tray of the paper printer
• Replacing the toner cartridge of the paper printer
• Replacing the drum unit of the paper printer
• Clearing of paper jams
• Adjusting the speaker volume
• Moving the Drystar Kiosk
• Problem solving
Related Links
Operation on page 30

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Messages
The status of the system is indicated on the touchscreen display by means of
color.

Table 2: Status indication

Example Color and status

Green
The system is operational

Yellow
The system is operational, but the printer
queue has print jobs which may need the op-
erator to wait for a while or the operator
could start an intervention to clear the print-
er jobs.

Orange
The system is operational, but the operator
should start an intervention, e.g. filling the
film or paper trays.

Red
The system is not operational. Error messag-
es are displayed that explain the problem.

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Safety Directions
WARNING:
Improper changes, additions, maintenance or repair of the
equipment or the software can lead to personal injury, electrical
shock and damage to the equipment. Safety is only guaranteed
when changes, additions, maintenance or repairs are carried out
by an Agfa certified field service engineer. A non certified
engineer performing a modification or service intervention on a
medical device, acts on his own responsibility and makes the
warranty void.
WARNING:
Do not connect the equipment with anything other than
specified. Doing so may result in fire or electric shock.

WARNING:
Do not connect additional extensions cords or multiple power
socket outlets to the system.

WARNING:
Safety is only guaranteed when an Agfa certified field service
engineer has installed the product.

CAUTION:
Strictly observe all warnings, cautions, notes and safety
markings within this document and on the product.

CAUTION:
Position the device so that it is possible to disconnect the mains
plug, if required.

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Operation
Topics:

• Starting the Drystar Kiosk

• Entering the operator screen using a barcode
• Entering the operator screen using a password
• Stopping the Drystar Kiosk
• Rebooting the film printer
• Filling the tray of the film printer
• Clearing of film jams
• Checking the status of the paper printer
• Filling the tray of the paper printer
• Replacing the toner cartridge of the paper printer
• Replacing the drum unit of the paper printer
• Clearing of paper jams
• Moving the Drystar Kiosk
• Adjusting the speaker volume

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Starting the Drystar Kiosk

1. Make sure that the power cord is connected to the mains power supply and
to the power cable socket at the rear side of the device and that the power
on/off switch at the rear side of the device is switched on.

1. Power cable socket with mains power on/off switch

2. Power on button (rear side of top door)
Figure 7: Rear view
2. Press and hold the power on button for 3 seconds.
The software is started.
The printers are started.
It may take a couple of minutes for the printers to start up. While the
printers are starting up, a progress bar is displayed.

After startup the display shows the available paper and film in the printer
trays. The display shows the animation to instruct the patient to scan a
barcode.

2 3 4

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1. Animation to instruct the patient to scan a barcode.

2. Number of film sheets remaining in tray 1 of the film printer
3. Number of film sheets remaining in tray 2 of the film printer
4. Number of paper sheets remaining in the paper printer

Figure 8: Welcome screen

Related Links
Operation Controls on page 14

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Entering the operator screen using a barcode

A special barcode is available to the operator, that allows access to the
operator screen. Contact your local service organization for more information.

Scan the operator barcode.

The operator screen is displayed.

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Entering the operator screen using a password

To enter the operator screen using a password, the operator must know the
touchscreen gesture that activates the password dialog and he must know the
operator password. The operator password can be configured. Contact your
local service organization for more information.

1. Make the gesture on the touchscreen by touching the four corners of the
screen within 10 seconds:
1. top left,
2. top right,
3. bottom left,
4. bottom right

1 21

31 41
Figure 9: Touchscreen gesture to activate the password dialog

The virtual keyboard is displayed.

Figure 10: Virtual keyboard

2. Enter the operator password.

The operator screen is displayed.

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Stopping the Drystar Kiosk

Scan a shutdown barcode.

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Rebooting the film printer

Topics:

• Opening the bottom door

• Opening the top door and middle door
• Switching off the printer
• Switching on the printer
• Closing the doors

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Opening the bottom door

1
3

1. Insert the triangular key into the lock of the bottom door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the bottom door.

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Opening the top door and middle door

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.
4. Unlock the middle door by releasing the hand screws on the bottom of the
door.
5. Open the middle door and attach the prop rod to keep it in place.

3
1

2
4

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Switching off the printer

When you want to switch off the printer, the printer will first finish his current
print job. Queued print jobs will be stored on internal media and will be
resumed next time the printer is switched on.

Press the Power/Reset button to switch.

• If the printer is printing, it will finish that print job:

• When the printer is ready, it shuts down immediately:

Note: After switch off, the device is still in stand-by mode. To

remove the device from the mains supply disconnect the mains
plug.

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Switching on the printer

Note: Before switching on the printer, read the safety
instructions.

Follow the procedure below to ensure proper start-up of the printer and to
check that everything is working correctly.

1. Check that the power cord is plugged in and then switch on the printer by
pressing the Power/Reset button.

A startup screen is displayed on the touchscreen.

After startup, the following message is displayed. After a short while, a
progress indicator will show the progress of the self-test.

Note:
It takes approximately 9 minutes before the printer can start
printing. After approximately 6 minutes the READY message
appears and from then on you can send print jobs to the
printer, but it will take another five minutes for the printer
head to heat up. When you send print jobs to the printer
during this five minutes, the printer will use that time to
calculate the print job and the display will inform you that
the printer is warming up.

2. The printer is ready for operation:

• If, on the front panel display, the READY message is shown, the status
indicator LED is constantly green.

• If, on the front panel display, the print queue screen is shown, the
status indicator LED is green and blinking.

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 Drystar Kiosk Operator Manual | Operation | 41

3. Make sure that the printer is loaded with appropriate consumables.

Note: If the job status holds a warning or error indication,
refer to the section on problem solving.

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Closing the doors

1. If the printer drawer has been pulled out, push in the drawer.
2. Tighten the two hand screws to secure the drawer.
3. Close the middle door.
4. Lock the middle door by tightening the hand screws on the bottom of the
door.
5. Close the top door.
6. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.
7. Close the bottom door.
8. Lock the bottom door using the key.
Turn the key clockwise 1/4 of a full turn.

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Filling the tray of the film printer

Note: If the tray is not empty yet, count the number of remaining
film sheets before loading the new film pack. This number must
be entered in the operator screen after loading the film.

Note: The tray must only be filled if not more than 10 film sheets
are remaining in the tray.

Note: If mammography film is used, both trays of the printer

must be loaded with mammography film.

Note: The information on the display of the printer is not visible,

unless the top door and middle door are opened. Filling the tray
of the film printer can be performed by opening only the bottom
door.

Topics:

• Opening the bottom door

• Film loading procedure
• Checking the correct position of a film in the input tray
• Closing the bottom door
• Update the film count

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Opening the bottom door

1
3

1. Insert the triangular key into the lock of the bottom door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the bottom door.

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Film loading procedure

1. Open the empty input tray.

WARNING:
To avoid possible film jams, make sure to open input tray all
the way.

2. The printer is ready to receive a new film when the following message
appears:

3. Remove the white cover sheet.

4. Take film pack, and open it.
Note: Verify that the film type on the film pack corresponds
with the sticker on the tray! If you do use an other film type,
you are advised to change the label on the tray.

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46 | Drystar Kiosk Operator Manual | Operation

Note: You can put the film pack onto a table to make
manipulation easier. Before you do this, make sure that the
table is dust-free!

5. Remove the sticker from the film pack.

6. Remove the plastic film bag partially.

7. Slide the film pack into the input tray, and remove the plastic film bag
completely.

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 Drystar Kiosk Operator Manual | Operation | 47

8. Tear the plastic strip around the film pack.

9. Close the input tray.

Note: The printer resumes printing as soon as the tray is
closed.

Note: Loading instructions are also available on the input

tray cover.

Note: Never load another film format when the input tray is
not empty. Intermediate changing of film formats increases
the risk for dust, which can damage the thermal print head
(TPH).

Note: The system performs an automatic calibration when

the film format has been changed.

Note: When a film job cannot be done because the tray to

which the job is assigned is empty, then the printer will
check if the films in the other tray can be used for this and
other print jobs in the print queue. The printer will skip the
print jobs that cannot be done and will resume them later.
Note: When a film sheet is inserted wrongly in the input tray,
then the printer will print on the back-side (non-emulsion
side). As a result, a film jam occurs.The operator will be
informed of this back side printing and will be asked to
remove the film jam and to check whether the loading
procedure was followed correctly.

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48 | Drystar Kiosk Operator Manual | Operation

WARNING:
Never reuse a jammed film.

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Checking the correct position of a film in the input tray

You can verify that the film is properly loaded by watching the lower right
corner of the films in the input tray. The rounding of this corner should be
smaller than the other three corners. This is also indicated on the sticker at
the right side of the input tray cover.

When closing the input tray, the Film Identification tag is read and the printer
settings are automatically adjusted. The Film Identification tag is located on
the protective sheet on the backside of the film pack. The figure below shows
the film pack upside down.

For some new film types, the Film Identification tag will be covered by a
sticker and therefore will not be visible.

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Closing the bottom door

1. Close the bottom door.
2. Lock the bottom door using the key.
Turn the key clockwise 1/4 of a full turn.

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Update the film count

1. Enter the operator screen.
2. Enter the number of extra film sheets that are in the tray, not counting the
new pack.
The film quantity value is the number of extra sheets in the tray, on top of
the new pack. If the tray was empty when loading the new pack, leave the
value 0.

• Push the + button to increase the value for the applicable film size
• Push the - button to decrease the value for the applicable film size
The number of extra film sheets must not be higher than 10.
3. Press the button to return to the welcome screen.

Figure 11: Return to the welcome screen

Related Links
Entering the operator screen using a barcode on page 33
Entering the operator screen using a password on page 34

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Clearing of film jams

Note: Clearing a film jam in the input trays can be performed by
opening only the bottom door. To clear a film jam in another
location, all doors must be opened.

Proceed as follows:

1. Open the bottom door.

2. Check both input trays for jammed film.
3. If there is no jammed film in the input trays, open the top door and middle
door to check the location of the film jam.
4. Access the top of the printer to check the film transport mechanism for
jammed film.
5. Close the doors.

Note: After removing a jammed film, the number of film sheets

indicated on the display is higher than the actual number of film
sheets in the tray. Make sure to fill the tray of the film printer in
time.

Topics:

• Opening the bottom door

• Film input tray jams
• Opening the top door and middle door
• Checking the location of the film jam
• Accessing the top of the printer
• Film transport jams (clearing from the top)

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Opening the bottom door

1
3

1. Insert the triangular key into the lock of the bottom door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the bottom door.

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Film input tray jams

A film jam in the input tray can occur when the printer is opened while a film
is currently printed, or when an individual film is incorrectly inserted in the
input tray.
The following screen indicates that a jam occurred in the input tray.

1. Open the film input tray.

If a film is jammed, gently remove the sheet. Reposition the film stack in
the film tray, making sure that all the sheets are kept correctly.
Note: Never use force to clear the jammed film. If it is not
possible to gently remove the jammed film, call your local
service organization.

2. To get a clear view, it may be necessary to remove any remaining film

sheets, including the protective (white) sheet.

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For better accessibility, the tray can be removed from the printer by lifting
it slightly and pulling it out completely.
3. Check if the film feed section of the input tray is clear.

4. Reposition the film stack in the film tray, making sure that all the sheets
are kept correctly in place.
5. Close the film input tray.

Related Links
Checking the correct position of a film in the input tray on page 49

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Opening the top door and middle door

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.
4. Unlock the middle door by releasing the hand screws on the bottom of the
door.
5. Open the middle door and attach the prop rod to keep it in place.

3
1

2
4

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Checking the location of the film jam

Check the display of the printer to see where the jam occurred.

Film input tray jams

Film transport jams (clearing from the top)

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Accessing the top of the printer

1. Unscrew the two hand screws to release the printer drawer.

2
1

1. Location of the hand screws for unlocking the printer drawer.

2. Pull out the printer drawer.

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Film transport jams (clearing from the top)

The following screen indicates that a jam occurred in the upper section of the
film transport system.

To remove a jammed film in the transport system:

Note: Please note that instructions for removing a film jam in the
transport section are present on a sticker at the inside of the top
cover.

1. Open the top cover.

2. Open the hold-down bracket.

3. Open the print head unit.

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WARNING:
The print head unit can be warm.

4. Gently remove the film sheet(s).

Note: Never use force to clear the jammed film. If it is not

possible to gently remove the jammed film by pressing the
transport buttons, proceed with the procedure as follows.

Note: Verify that no film sheets remain in the print head

compartment.

5. If the film jam has been cleared, close the printer. You can resume work.

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WARNING:
Never reuse a jammed film. This may cause damage to the
thermal head and/or dust problems.

Note: If the jam is still not cleared, call your local service
organization.

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Checking the status of the paper printer

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.

3
1

2
4. Check the status of the leds.

1. Power on/off button.

2. The Toner LED indicates that the Toner is low.
3. The Drum LED indicates that the Drum must be replaced soon.
4. The Paper LED indicates that there is an error relating to paper
feeding.
5. The Ready LED blinks to indicate the machine's status.
6. Go button

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• Press Go to clear certain errors.

• Press Go to print any data remaining in the machine's memory.
• Press and hold Go for about two seconds to cancel a print job.

Table 3: LED status

LED is off.

LED is on.

or
LED is dimmed.

LED is blinking.
or

Table 4: Printer status

LED indicators Status Meaning

sleep In Sleep Mode (Power Save Mode),
the machine acts as if it is turned
off, but it can still receive data. Re-
ceiving a print job will wake the
machine and it will start printing.
deep In Deep Sleep Mode (lower power
sleep consumption than Sleep Mode), the
machine acts as if it is turned off,
but it can still receive data. If the
machine does not receive data for
the length of time you specify, it en-
ters Deep Sleep mode. Receiving a
print job will wake the machine and
it will start printing.

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LED indicators Status Meaning

ready The machine is ready to print.
printing The machine is printing.

please The machine is warming up.

wait
cooling The machine is cooling down. Wait
down for 10 minutes or until the inside of
the machine has cooled down.

cancel The machine is canceling the job.

printing

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Filling the tray of the paper printer

Note: Do not use recycled paper or paper that weighs less than 70
g/m2.

Note: Count the number of sheets that will be inserted in the

tray. If the tray is not empty yet, add to this amount the number
of remaining sheets. This number must be entered in the
operator screen after loading the paper.

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.

3
1

2
4. Pull the paper tray completely out of the printer.

5. Press and slide the paper guides to fit the paper.

Press the green release levers to slide the paper guides.

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6. Fan the stack of paper well.

7. Load paper in the paper tray.
Do not load different types of paper in the paper tray at the same time.
Doing this may cause the paper to jam or misfeed.
Always remove the remaining paper from the paper tray and straighten
the stack when you are adding new paper. This helps prevent multiple
sheets of paper from feeding through the machine at one time and
prevents paper jams.
Make sure the paper is below the maximum paper mark (▼▼▼).
Overfilling the paper tray will cause paper jams.

8. Slowly push the paper tray completely into the printer.

9. Close the top door.
10. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.
11. Enter the operator screen.
12. Enter the number of sheets that are in the tray of the printer after adding
the new paper.

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a) Push the Modify button.

A numeric keypad is displayed.

b) Type the number and confirm the entry.

The numeric keypad disappears and the value of the paper count is
updated.
13. Press the button to return to the welcome screen.

Figure 12: Return to the welcome screen

Related Links
Entering the operator screen using a barcode on page 33
Entering the operator screen using a password on page 34

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Replacing the toner cartridge of the paper printer

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.

3
1

2
4. Make sure the machine is turned on.
5. Open the front cover.

6. Remove the toner cartridge and drum unit assembly from the machine.

7. Push down the green lock lever and take the toner cartridge out of the
drum unit.

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8. Unpack the new toner cartridge.

9. Remove the protective cover.

10. Put the new toner cartridge firmly into the drum unit until you hear it lock
into place.

Make sure you put the toner cartridge in correctly or it may separate from
the drum unit.
11. Clean the corona wire inside the drum unit by gently sliding the green tab
from left to right and right to left several times.

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Be sure to return the tab to the Home position (▲). The arrow on the tab
must be aligned with the arrow on the drum unit. If it is not, printed pages
may have a vertical stripe.
12. Install the toner cartridge and drum unit assembly back into the machine.

13. Close the front cover of the machine.

Do not turn off the machine or open the front cover until the machine
returns to Ready Mode.
14. Close the top door.
15. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.

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Replacing the drum unit of the paper printer

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.

3
1

2
4. Make sure the machine is turned on.
5. Open the front cover.

6. Remove the toner cartridge and drum unit assembly from the machine.

7. Push down the green lock lever and take the toner cartridge out of the
drum unit.

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8. Unpack the new drum unit.

9. Put the toner cartridge firmly into the new drum unit until you hear it lock
into place.

Make sure you put the toner cartridge in correctly or it may separate from
the drum unit.
10. Clean the corona wire inside the drum unit by gently sliding the green tab
from left to right and right to left several times.

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Be sure to return the tab to the Home position (▲). The arrow on the tab
must be aligned with the arrow on the drum unit. If it is not, printed pages
may have a vertical stripe.
11. Install the toner cartridge and drum unit assembly back into the machine.

12. Close the front cover of the machine.

Do not turn off the machine or open the front cover until the machine
returns to Ready Mode.
13. Close the top door.
14. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.

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Clearing of paper jams

Note: Do not use recycled paper or paper that weighs less than 70
g/m2.

Note: Never reuse a jammed sheet of paper.

1. Insert the triangular key into the lock of the top door.
2. Turn the key counterclockwise 1/4 of a full turn.
3. Open the top door.

3
1

Topics:

• Clearing of paper jams in the paper tray

• Clearing of paper jams inside the machine
• Accessing the rear side of the printer
• Clearing of paper jams in the back of the machine
• Closing the top door

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Clearing of paper jams in the paper tray

1. Pull the paper tray completely out of the printer.

2. Slowly pull out the jammed paper.

Pulling the jammed paper downward using both hands allows you to
remove the paper more easily.
3. Fan the stack of paper to prevent further jams, and slide the paper guides
to fit the paper size.

4. Make sure the paper is below the maximum paper mark (▼▼▼)

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5. Slowly push the paper tray completely into the printer.

6. Close the top door.
7. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.

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Clearing of paper jams inside the machine

Leave the printer turned on for 10 minutes for the internal fan to cool the
extremely hot parts inside the printer.
1. Unlock the top door using the key.
Turn the key counterclockwise 1/4 of a full turn.
2. Open the door.
3. Make sure the machine is turned on.
4. Open the front cover.

5. Remove the toner cartridge and drum unit assembly from the machine.

WARNING:
HOT SURFACE. Internal parts of the printer will be
extremely hot. Wait for the printer to cool down before you
touch the internal parts of the printer.

6. Pull out the jammed paper slowly.

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7. Install the toner cartridge and drum unit assembly back into the machine.

8. Close the front cover of the machine.

Do not turn off the machine or open the front cover until the machine
returns to Ready Mode.
9. Close the top door.
10. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.

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Accessing the rear side of the printer

1. Unscrew the hand screw in the middle of the drawer.

1. Location of the hand screw for releasing the printer drawer.

2. Pull out the printer drawer.

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Clearing of paper jams in the back of the machine

Leave the printer turned on for 10 minutes. This allows the internal fan to cool
the extremely hot parts inside the printer.

1. Open the back cover.

2. Pull the blue tabs at the left and right sides toward you to release the fuser
cover.

WARNING:
HOT SURFACE. Internal parts of the printer will be
extremely hot. Wait for the printer to cool down before you
touch the internal parts of the printer.

3. Use both hands to gently pull the jammed paper out of the fuser unit.

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4. Close the fuser cover. Make sure the blue tabs at the left and right sides
lock into place.

5. Close the back cover until it locks in the closed position.

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Closing the top door

1. If the printer drawer has been pulled out, push in the drawer.
2. Tighten the hand screw to secure the drawer.
3. Close the top door.
4. Lock the top door using the key.
Turn the key clockwise 1/4 of a full turn.

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Moving the Drystar Kiosk

The system can be moved over a short distance for better accessibility, e.g. for
cleaning. Moving the system to another location is part of the installation
process and must not be performed by the operator.
One person can move the system. Do not move the system on a ramp.

1. Stop the system.

2. Unlock the bottom door using the key.
Turn the key counterclockwise 1/4 of a full turn.
3. Open the bottom door.
4. Retract the studs besides the front wheel untill they do no longer touch the
floor.
5. Unlock the two wheels on the front.
Click the lever on the wheels to release the brake.
6. Close the bottom door.
7. Move the device.
8. Open the bottom door.
9. Lock the wheels.
Click the lever on the wheels to activate the brake.
10. Extend the studs besides the front wheel untill they rest on the floor.
11. Close the bottom door.
12. Lock the bottom door using the key.
Turn the key clockwise 1/4 of a full turn.

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Adjusting the speaker volume

1. Enter the operator screen.
2. Adjust the volume.
• Press the + button to increase the volume.
• Press the - button to decrease the volume.

Figure 13: Buttons to adjust the speaker volume

3. Press the button to return to the welcome screen.

Figure 14: Return to the welcome screen

Related Links
Entering the operator screen using a barcode on page 33
Entering the operator screen using a password on page 34

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Problem solving
Topics:

• The local user interface

• The status indicator LED
• Viewing the printer status
• Checking error messages
• Warning messages
• Maintaining optimal Image Quality
• Film identification problems

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The local user interface

The printer interfaces with the user via the following controls:
• Power/Reset button;
• a keypad and a display;
• a status indicator LED;
• audio signals.

1. Power/Reset button
2. Display
3. Keypad
4. Status indicator LED
5. Film input trays
6. Film output tray
Figure 15: Overview of user interface controls

WARNING:
Never try to open the printer during printing. Always follow the
instructions on the display!

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The status indicator LED

At the right side of the display, a LED indicates the status of the printer:

Color / Light Status Action

Green Constant Ready (stand-by) Proceed.

Blinking Busy or in Keyoperator Wait.

mode

Red Blinking Warning status Check the display for mes-

sages.
Constant Error status

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Viewing the printer status

During printing, you can always view the printer status by entering the
operator menu.
To view the printer status, proceed as follows:
During a print job, the ‘print’ screen is displayed:

1. Press the Escape key to enter the operator menu.

The ‘Operator menu’ screen appears:

2. Press the Down key twice, followed by the Confirm key to select ‘Printer
status’.
The following screen appears:

The screen informs you, by means of short event descriptions, about

current events. There is only one event per line. An event could be e.g. a
current film jams, an empty tray, ...
3. Press the Confirm key to return to the print screen.

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Checking error messages

If the printer is not printing your job, you should check the front panel display
to see if the printer is indicating an error status.
The operator is notified of the situation by means of an Error screen and a
beep:

• If the printer can identify a module as the source of the error, the
following message will be displayed (example):

• If the printer cannot identify the source of the error, the following message
will be displayed (example):

1. Acknowledge the new error condition.

2. Contact your local service organization.

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Warning messages
This section will inform you what to do when warning messages appear. A
warning message is displayed when an event has occurred that might
decrease image quality. Printing still remains possible.
The Warning screen is displayed while an audible signal is produced:

1. Press the Confirm key to acknowledge the new warning condition.

As long as the warning condition has not been resolved, the other printer
screens (except the Key-operator screens) will show a ‘W’ character
blinking in the upper right corner (e.g. the Operator menu screen):

2. Contact your local service organization.

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Maintaining optimal Image Quality

Calibration is necessary to maintain optimal Image Quality. This is required in
the following situations:
• Before initial use of a film,
• When a media with different batch number is loaded,
• After a certain number of copies have been printed,
• After the replacement of the thermal head.

Topics:

• Overview of calibration functions

• Understanding the calibration policy

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Overview of calibration functions

Two calibration functions are provided for the printer.

Calibration Purpose When?

‘Film calibra- • To measure and set the • Automatically after printing

tion’ system density of the “x” film packs or when a
printer. media with different batch
• To measure and set the number is loaded.
film sensitometry val- • After an explicit action of
ues. the operator.

‘Cleaning the To reduce irregularities on When image quality problems

print head’ the film. occur.

Cleaning the print head

If fine white dots and one or more fine white lines appear in the transport
direction (mostly due to dust infiltration), contact your local service
organization to clean the print head.

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Understanding the calibration policy

You should regularly perform a film calibration to assure that the image
quality remains optimal.
Film calibration can be initiated in 2 ways:
• Automatically, i.e. after loading every ‘x’ new film packs (automatic
initiation),
• Manually, i.e. you decide for yourself when to perform a film calibration,
e.g. daily, once a week, or only when the image quality tends to degrade.
For setting automatic or manual film calibration initiation, refer to ‘Changing
general image quality settings - Film calibration’.
This checklist will assist you in determining the correct operation in order to
maintain the optimal image quality from your printer:
1. Check if persistent white dots or white stripes in transport direction are
visible on the film.
• In case these artifacts are visible:
1. Clean the print head.
2. If the image quality is not OK, perform a film calibration.
• In case there are no artifacts:
1. Perform film calibration.
2. If the image quality is not OK, call service.

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Film identification problems

When you load a new film pack, the new Film Identification tag is read and
the tray film format and type are set based upon the info in the Film
Identification tag (RF-tag).
This tag is only readable when the film pack is inserted in the correct way.
There are several possible error messages regarding film identification:
Topics:

• No identification code detected

• Invalid content of Film Identification tag
• Film overrun from current pack

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No identification code detected

This error message appears when the Film Identification tag is not readable.
There are two possible solutions for this problem:
Topics:

• Reload the current film pack or load another film pack

• Overrule the Film Identification tag of the film pack

Reload the current film pack or load another film pack

To reload the current or another film pack

1. In case the printer does not start printing after re-inserting a film pack,
first check if this film pack is inserted correctly.
If the printer still does not resume printing, the following message will
appear:

和重新 Remove and re-insert

包 - 包括 film pack -including
protective sheet-
properly. follow
loading instructions

2. Open the input tray and check again if the film pack is inserted correctly. If
you re-insert the film pack, the printer will perform the same check
sequence until printing is resumed.

Overrule the Film Identification tag of the film pack

If the “Overrule RF-tag Reading” setting is active, you can overrule the Film
Identification tag setting of the current film pack. In this case you can
continue printing using a limited Maximum Density.
Note: Only your local service organization has the possibility to
enable the “Overrule RFtag Reading” setting!

To overrrule the Film Identification tag of the film pack

1. In case the printer does not start printing after inserting a new film pack,
check if this film pack is inserted correctly.
If the film pack is inserted correctly and the printer does not resume
printing, the following message will appear:

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 96 | Drystar Kiosk Operator Manual | Problem solving

Remove
Remove and
and re-insert
re-insert
除和重新 film pack
片包 - 包括 film pack -including
protective -including
sheet-
。 protectivefollow
properly. sheet-
properly.
loading follow
明 loading instructions
instructions

2. To continue with the current (not identified) film pack, press the Confirm
button.
The following message is displayed:

Please INSERT
Please INSERT
包或 CURRENT FILM
CURRENT FILM PACK
PACK or
or
构护系。 call service.
call service.

Note: If you wish, you can try again to re-insert the current
or an other film pack. Press the Unlock button to initiate the
loading sequence. If you re-insert a film pack, the printer
will perform the check-sequence.

3. Press the Confirm button.

• If the “Overrule RF-tag Reading” Setting is active, the following
message is displayed:
OVERRULE
IDENTIFICATION CODE
IS ACTIVE
于安全 Dmax is limited due
to safety reasons

• If the “Overrule RF-tag Reading” Setting is not activated, the following

message will be displayed:

正确的 Re-enable printing

介护包 by inserting correct
启用打印。 film media pack.

Note: In this case, press the Confirm key to initiate the

loading procedure again or call your local service
organization to enable the “Overrule RF-tag Reading”
Setting.

4. Press the Confirm key again to resume printing using a limited Maximum
Density.

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Invalid content of Film Identification tag

When you insert a new film pack with invalid content in the Film
Identification tag, the following message is displayed:

Try loading another film pack, or call your local service organization to
resolve this problem.

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Film overrun from current pack

The following message is presented when more than 110 copies are printed
from the current film pack:

Reload a new film pack to resolve this problem.

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Technical Data

Product identification
Drystar Kiosk type 5370/100
Film printer Drystar 5302 (type 5366/100)
DRY 2.4 (type 5366/500)
Drystar AXYS (type 5367/100)
Paper printer Brother HL-2260D
Paper printer toner cartridge Brother TN-2325
Dimensions
Width x depth x height 870 mm x 977 mm x 1717 mm
Weight approximately 270 kg
Electrical connection
Rated voltage 220-240 V AC
Rated current 4.9 A (220-240 V)
Mains frequency 50Hz
Environmental conditions (during normal operation)
Room temperature between 10°C and 30°C
Relative humidity between 20% and 75% RH
(non-condensing)
Atmospheric pressure between 70 kPa (3000 meter) and 106 kPa
(0 meter)
Environmental conditions (during storage)
Room temperature between -25°C and 55°C
Relative humidity between 10% and 100%
Absolute humidity between 0.1 g/m3 and 35 g/m3
Rate of change of temperature 1°C/min
Atmospheric pressure between 70 kPa and 106 kPa

0401C EN 20230330 1449

100 | Drystar Kiosk Operator Manual | Technical Data

Precautions on EMC
1. Portable and mobile RF communications equipment can affect medical
electrical equipment.
2. Using cables and accessories not mentioned in this manual or spare parts
not ordered from Agfa, may cause a higher emission of electromagnetic
phenomena and/or may rise the susceptibility against it.
3. The DR Detector should not be used adjacent to or stacked with other
equipment and if adjacent or stacked use is necessary, the DR Detector
should be observed to verify normal operation in the configuration in
which it will be used.

0401C EN 20230330 1449