Roshan Kumar Sahu

Process Associate
Professional Process Associate with 4 years of working experience
in International Voice and Chat Process. Handled clients calls,
client meetings to provide one stop resolutions. I have worked with
ServiceNow tool, where every client query is managed efficiently
through ticket/incidents.
Contact Experience
2019 (Jan) - 2023 (Mar)
Phone Tata Consultancy Services,Kolkata
+917008750286 - Process Associate with 4 years of work experience in TCS.

Email - Handling Customer Query, Complaint and request calls.

- Providing appropriate resolutions to reduce Repeat calls
roshan23sahu@gmail.com - Maintaining C-Sat, CQ(Internal & External) Score for Process target
achievements

Address - Handling Customer Service Request and Complaint through ticket

number.
- Providing appropriate resolution within time limit to reduce Repetition.
Rupra Village, - Adapted to changing procedures and environments, showcasing
Kesinga,Kalahandi, flexibility in meeting job demands.
-Collaborated with team members to streamline processes,
Odisha,Pin-766101 contributing to a cohesive work environment.
- Handled customer queries and issues via calls, ensuring high
Skills customer satisfaction.
- Collaborated with cross-functional teams to drive data-driven
Communication decision-making.
Adaptability - Ticketing work done using ServiceNow and made documents in
Sharepoint Cloud.
Empathy
Multitasking
Problem-solving
Education History
Patience
Resilience Ravenshaw University,Cuttack
Teamwork M.Sc [Information Technology and Management]
Flexibility Post graduated with 72.95% Jun 2017- May 2019
B.Sc [Information Technology and Management]
Languages Known Graduated with 76% in Networking Honors Apr 2014- May 2017

English Achievements
Hindi
State level Chess Champion Odisha (2012-2013)
Oriya
Selected for National Level Chess (2013-2014)