[24]7.

ai
Company Overview: [24]7 makes customer service and sales simple. A team of extraordinary and
dedicated individuals who are revolutionizing the customer service industry through great cloud
software and services using big data and predictive analytics to drive better outcomes for the world’s
leading companies.

Company Tour: https://youtu.be/Zk6tHC_kTK8

Voice - Customer Care Executive Officer – Bangalore Location

Location Bangalore
Qualification Graduates or Undergraduate can apply
Experience Minimum 0 to 2 Years
Reporting to Team Leader
Role/Designation Executive

Fresher or experienced, anyone can apply.

Education: Any Graduate or Undergraduate (10+2), anyone can apply.
Shifts: Rotational shifts and 5 Days Working with Rotational 2 weekly off.
Transport: Free transportation with door-to-door pickup and drop.
Interview rounds: Two rounds (Harver – Fitment should be Great and Good Fit only / Chat fitment
should be above Great or Good)
Work Location: 247.ai, Prestige Tech Platina 2, Kadubeesanahalli, Marathahalli ORR,
Bengaluru – 560087
Skills: Excellent Verbal and written communication skills, Basic Computer and technical skills.
Staffing: Fixed term hire.
Rendering services to customers and ensuring satisfactory
Should take care of AHT, Quality, CSAT and CS-related metrics
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer
service to the clients
Identify opportunities to offer value-added services
Resolve complex problems based on best practice/precedence, escalate when needed
Demonstrated analytical skills and mathematical knowledge
First-time resolution should be provided for all customer queries
Displaying complete onus to customers queries/problems
Delivering service with requisite courtesy and accuracy
Individual Contributor

• 247. ai enables World Class Facility to its employees - Cafeteria, Gym, Sports arena,
Amphitheatre, Theme based break-out zones.
• [24]7.ai Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore
560087.