NEELIMA PRABHALA – MBA, Prince2/PMP

Portfolio Management | Resource Management | Executive Leadership | Strategic Planning | People Management
Mobile: +91 9989958855 (only WhatsApp), +1 (437) 988 4374; EMAIL: neelimaprabhala@yahoo.com
LinkedIn : https://www.linkedin.com/in/neelimaprabhala/
Canadian Citizen and OCI holder eligible to work and looking for opportunities in India
PROFILE
 Seasoned leader with over 20 years of successful experience in Banking, Financial, and IT services, demonstrating
exceptional leadership skills.
 Skilled in interacting with C-suite executives, reporting to the COO, and leading complex projects involving diverse
multicultural matrix teams, both onshore and offshore, and with working experience in India and North America.
 Proven track record of leading large cross-functional teams to achieve pro-business goals, resulting in revenue growth
and improved P&L performance.
 Collaborated closely with Senior Leadership in reputable multinational organizations such as DXC Technologies, Royal
Bank of Canada (RBC), NTT DATA services, Royal Bank of Scotland, and HSBC.
 Trusted advisor to senior leadership, offering valuable insights and guidance based on data-based strategic direction for
effective decision-making.
 Excel in negotiating and resolving disagreements and conflicts through building strong interpersonal relationships and
fostering a collaborative work environment.
 Possess robust analytical and logical skills, enabling the translation of complex issues into simple, structured frameworks
with concrete action plans to drive results.

KEY SKILLS
Project Management: Certified Prince2 Project Manager with extensive experience leading Project Management offices in
challenging environments and across multiple countries.
Stakeholder Management: Strong management skills that help in building trust and effective partnerships with internal and
external clients and vendors.
Resource Management: Expertise in talent allocation, and cross-training for optimal resource utilization.
Change Management: Proven ability in change management, mapping business processes during system upgrades and
mergers resulting in smooth operations and revenue recognition.
Team Management: Experienced leader, managing cross-cultural and cross-functional teams, promoting continuous
improvement and career development. Handled culturally diverse teams as small as 21 and as large as 1000.
Service Delivery: Strategic leadership in service delivery, managing KPIs, and ensuring effective resolution of customer
issues.
Business Operations Management: Overseeing day-to-day operations, strategic planning, and forecasting. Management
Reporting & Review: Proficient in management reporting and review, analyzing and forecasting key performance metrics for
effective management oversight groups.

CERTIFICATION AND TRAINING

 Prince2 foundation and Practitioner – Certified, PMP trained
 ITIL V3 – Certified
 Six Sigma Green Belt Certified, Indian Statistical Institute
 Methodologies: Agile, Scrum, Waterfall, SDLC
 Reporting Tools: Advanced Excel (Pivot table, VLOOKUP, etc.), Tableau
 Project management tools: Microsoft Project, Jira, Confluence, Clarity, Wrike, PPMC
 Other: Microsoft SharePoint, Microsoft Office (Word, Excel, PowerPoint), Visio, Slack

EDUCATION
 Bachelor of Computer Applications, Osmania University, India Sep 1998 – Jun 2001
 MBA, Symbiosis Centre for Distance Learning, India Jun 2002 – Jun 2004

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NEELIMA PRABHALA – MBA, Prince2
MOBILE: +91 9989958855 (only WhatsApp), +1 (437) 988 4374; EMAIL: neelimaprabhala@yahoo.com
LinkedIn : https://www.linkedin.com/in/neelimaprabhala/
Canadian Citizen and OCI holder eligible to work and looking for opportunities in India and USA
EMPLOYMENT HISTORY
DXC Technologies (Oct 2021 to Present)
Program Manager – Cloud Infrastructure & ITO Program & Project Management
Responsibilities Included:
 Leading the transformation, modernization, and cloud migration of Personal & Commercial banking initiatives under the
CIBC-DXC Cloud, data center infrastructure, and applications with a portfolio budgeted at $50 million per year.
 Overseeing the cloud migration strategy projects and managing the entire value chain of transformation, including
critical initiatives such as eBanking, Server compliance, and Global Operations applications to Azure cloud.
 Managing a global and diverse team located in Toronto, Philippines, Slovakia, India, and the United States, consisting of
full-time employees, contractors, and remote team members in various roles such as architects, business analysts,
designers, developers, QAs, DBAs, and operations engineers, in a matrix environment.
 Facilitate Server builds, execution of installations, migration of applications, decommission, and phases of a refresh.
 Handling 10-15 projects at any given time and each project having a team of 5-15.
Royal Bank of Canada
Associate Director Project Management - Business Technology, Global Asset Management Data Governance
 Streamlined data governance processes, ensuring efficient effective management of data across the organization.
 Successfully led the migration, integration, and centralization of Eagle Data management across multiple locations in the
USA, Canada, and the UK, resulting in improved data management and operational efficiency.
 Established a Project Management Office (PMO) and converted an operational unit to a project-based model, enabling
standardized project delivery and effective change management.
Responsibilities Included:
 Set up the PMO for data governance and operational processes, including the development of a data domain roadmap,
project delivery, status reporting, change management, and communication.
 Transformed business-as-usual (BAU) processes into data transformation projects, involving data profiling, collection,
cleansing, and validation to improve data quality and integrity.
 Introduced templates for documentation of project plans, change requests, utilization reports, financial workbooks,
project health check reports, and weekly status reports, ensuring consistency and standardization in PMO practices.
 Partnered and collaborated with various business units, such as compliance, performance, client delivery, and finance,
to establish the framework for the PMO and ensure alignment with business objectives.
 Introduced WRIKE, a PM tool to streamline work, and maintain dashboards to improve project tracking and reporting.
NTT Data Inc.
Associate Director Delivery Management- PMO, Resource Management, and Management Reporting
 Conceptualized and defined the framework for an internal project management tool, improving project management
practices and enabling efficient tracking and reporting of project progress.
 Played a pivotal role in NTT acquisitions by leading a project to merge diverse accounting packages into a single
accounting package (SAP platform), to streamline the billing process.
 Centralized the delivery operations team, reducing redundancies and improving time compliance by 200% in just 2
quarters, positively impacting business revenue significantly and resulting in revenue recognition of $40 million.
Responsibilities Included:
 Ensured effective resource allocation, capacity planning, bench validations, and optimum utilization of resources,
ensuring efficient workforce management for 2 portfolios (SAP and Oracle) across India and USA.
 Led the strategic development and management of governance, policy framework, reporting standards, processes,
procedures, and systems based on industry best practices and organizational requirements, ensuring effective
management of projects and operations.
 Managed management reporting and provided strategic direction on information reporting and presentation to suit the
needs of various audiences and stakeholders while maintaining data accuracy, consistency, and business needs.
 Led 12 Sr. managers (direct reports) and was responsible for team performance assessment, appraisals, coaching,
mentoring, motivating, promotions, terminations, and departmental budget (P&L), ensuring effective team
management and performance improvement.
 Handled Service Delivery incidents related to timesheets, ensuring smooth operations

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NEELIMA PRABHALA – MBA, Prince2
MOBILE: +91 9989958855 (only WhatsApp), +1 (437) 988 4374; EMAIL: neelimaprabhala@yahoo.com
LinkedIn : https://www.linkedin.com/in/neelimaprabhala/
Canadian Citizen and OCI holder eligible to work and looking for opportunities in India and USA
Hinduja Global Solutions
Senior Manager - Business Technology and Operations
 Implemented Six Sigma methodologies to stabilize quality healthcare claims processing, resulting in consistent
performance and a financial gain of 1.6 million.
 Successfully led the implementation and maintenance of Policy/Claims/Billing & Cash Product, ensuring efficient
operations and improved client satisfaction.
 Managed multiple modules related to Claims Management, including Claims Master, Coverages, Claims Entity, Reserves,
Transactions, Notes, Claim Reinsurance, and Litigation, ensuring smooth operations and adherence to service level
agreements.
 Acquired additional work through effective client relationship management and understanding of client needs,
successfully transitioning projects, and developing realistic SLAs with main stakeholders.
Responsibilities Included:
 Led resource management, service delivery, client relationship management, and portfolio management, ensuring
efficient operations and client satisfaction.
 Transitioned processes from North America to India, successfully managing the transition and ensuring seamless
operations.
 Managed a team of 21 managers and had overall responsibility for 215 staff, providing leadership, direction, and
mentorship to ensure team success and achievement of goals.
Royal Bank of Scotland
Manager - Business Operations
 Successfully increased the team size from 50 to 120, effectively managing shrinkage by optimizing resource utilization,
resulting in improved team productivity and performance.
 Received multiple awards as the best manager for managing and motivating staff, achieving outstanding results within
the Operations Teams. This included FTE sizing, effort estimation, resource profiling, training timelines, and transition
inputs.
Responsibilities Included:
 Led business operations and portfolio management of various banking transactions related to VGPB priority banking,
overseeing day-to-day operations, resource management, and strategic planning to drive business success.
HSBC Data Processing
Assistant Manager - Business Operations
Key Achievements
 Won an award for suggesting the open work area concept in 2004, which helped better utilization of workspace
Responsibilities Included:
 Led Business Operations and Team Management for auto loan claims