Professional Documents
Culture Documents
Report of TPDL - Hardik
Report of TPDL - Hardik
Report
of
Torrent power distribution limited
99.9 % reliability to the 38 lacs consumer all over the India and 6.2 lacs
consumer in Surat.
Expansion: After the acquisition, Torrent Power expanded its distribution
network to various cities in Gujarat, including Ahmedabad, Surat, and
Gandhinagar.
Tariff and Regulation: Over the years, Torrent Power has been regulated by
the Gujarat Electricity Regulatory Commission (GERC) for its distribution
activities, ensuring that tariffs and service standards are in line with
regulatory guidelines.
Performance: Torrent Power has been focusing on modernizing its
distribution infrastructure, improving efficiency, and enhancing customer
service. The company has also been involved in various initiatives to
promote renewable energy and energy conservation.
Recent Developments: in January 2022, Torrent Power continued to
strengthen its distribution network and explore opportunities for growth,
both within Gujarat and potentially in other states in India.
Distribution :-
o LV distribution:-
Outage management:- An outage management system (OMS) is a utility
network management software application that models network topology
for safe, efficient field operations related to outage restoration.
This department handling the complaint of the customer and answering
them and solving their Problems as soon as possible.
o EHV distribution:-
There are HV cable, HV workshop, HV PQC (Power Quality Cell), HV
substation are of the sub department.
There are Six 220kV lines comes from Sugen and connect with Bhatar, Puna
and Ved substations. There are two 220kV lines connect with each
substation.
There is one 220kV lines from Bhatar, Ved and Puna are directly connected
with CGIS Substation.
So here CGIS connected with all three substation and its work as ring main
unit system.
Now 220kV power step down to 66kV at substations and transmit it for
66kV consumers and also 66kV power step down to 11kV and transmit to
different substations which have Distribution transformer that convert 11kV
to 415V and that 415V supply distributed to different consumers in Surat.
There is total 3000 plus Distribution transformer installed in Surat by
Torrent Power.
There are at CGIS station, there are a total of 8 transformers with different
ratings.
o 2 ICT – 220/66 kV
o 6 Transformer – 66/11 kV (40MVA and 25 MVA)
Page 5 of 9
Fig: 66 kV GIS
Page 6 of 9
There are validation & billing section, printing, bill complaint section-
annual check machine section are exist, all these sub department combine
make custom support department.
Torrent power created one application for their customers named ‘Torrent
Power Connect’.
In this app customer do complain for meter or any other problem they
faced in Torrent services.
So, if one customer complains on any problem than customer service
department first check that complain and handover to respected
department who solve that issue.
Also, in this application customer pay their bill and get some extra facilities
like new meter installation or something else.
Also, customer care number is available for customer for 24*7.
If customer calls on that number than first that call taken care by
Ahmedabad service center and it’s diverted to respected service Centre.
If customer complaining for sudden power cut in their area than Torrent
Power Engineer reach out in that area with 2 technicians only in 30 minutes
of time.
If problem is not done by on field team than it’s further carry forward to
respected department.
Page 7 of 9
***