COLLEGE OF TOURISM PERSONALITY

AND HOSPITALITY DEVELOPMENT AND

MANAGEMENT PUBLIC RELATIONS
M s . D a r a K a e G r e g o r io (PDPR)

Good Grooming and Proper

Hygiene
G o o d g r o o m in g a n d p r o p e r h y g ie n e is v e r y im p o r ta n t to e v e r y o n e .
G r o o m in g p e r ta in s to h o w o n e lo o k s a n d p r e s e n ts h im s e lf. N o te th a t
h o w o n e lo o k s a c c o u n t fo r 5 5 % im p a c t o n im p r e s s io n . A n u n tid y a n d
u n c le a n a p p e a r a n c e m ig h t b e a c c e p ta b le fo r e c c e n tr ic s a n d g e n iu s e s ,
b u t n o t fo r e x e c u tiv e s o r th o s e in th e to u r is m a n d h o s p ita lity in d u s tr y .
B e c a u s e o f th is , it is s ig n ific a n t th a t fu tu re to u r is m a n d h o s p ita lity
in d u s tr y p r o fe s s io n a ls a r e a w a r e a b o u t g o o d g r o o m in g a n d p r o p e r
h y g ie n e a s e a r ly a s n o w .
B e lo w a r e s o m e d a ily h a b its th a t c o n tr ib u te to o n e ’s o v e r a ll
g r o o m in g ( R o d o lfa , e t a l, 2 0 11) :
•  D a ily b a th o r s h o w e r
•  U s e o f d e o d o r a n t a n d a n tip e r s p ir a n t
•  R e g u la r h a ir a n d n a il g r o o m in g
•  D a ily c h a n g e in to fr e s h , c le a n a n d w e ll- p r e s s e d c lo th e s
•  B r u s h in g o f te e th tw o o r th r e e tim e s d a ily a n d th e
r e g u la r u s e o f m o u th w a s h a n d d e n ta l flo s s
•  P e r io d ic d e n ta l c h e c k - u p s
 Grooming Standards for Tourism and
Hospitality Professionals
FACE
T o u r is m a n d h o s p ita lity p r o fe s s io n a ls m u s t ta k e g o o d
c a r e o f th e ir fa c e . P r o p e r m a k e u p s h o u ld b e a p p lie d
a n d p r o p e r h a ir s ty le s h o u ld b e ta ilo r e d w ith fa c e
s h a p e . W h y is th is s ig n ific a n t? T h is is b e c a u s e if th e
w r o n g h a ir s ty le is c r e a te d fo r th e w r o n g fa c e s h a p e ,
th e r e s u lt w ill b e a d is a s te r . A w e ll- e x e c u te d , w e ll c u t
h a ir s ty le p e r fo r m e d o n th e w r o n g fa c e s h a p e w ill s till
r e s u lt to a d is a s te r , a s s e e n to s o m e p e o p le .
H a ir s tyle s a r e p r e d o m in a n tly a b o u t s h a p e a n d
g e o m e tr y a n d a b o u t p u ttin g th e p e r fe c t fr a m e a r o u n d
a p e r s o n 's fa c e to b a la n c e a n d b r in g p e r s p e c tiv e to
th e o v e r a ll s h a p e , w h ic h is v e r y im p o r ta n t.
A lw a y s r e m e m b e r th a t th e s h a p e m u s t m in im iz e n o n -
p le a s in g a ttr ib u te s a n d p r o m o te a n d c o m p lim e n t th e
p o s itiv e o n e s .
Grooming Standards for Tourism
and Hospitality Professionals
S K IN
T h e s k in s h o u ld a ls o b e c o n s id e re d . N o te th a t it is n o t e n o u g h to
ju s t ta k e a b a th w ith s o a p a n d w a te r b e c a u s e o f th e h e a t a n d
tr o p ic a l c o n d itio n s . W e a ls o n e e d to u s e d e o d o r a n ts . T h e
fo llo w in g s h o u ld b e ta k e n s e r io u s ly b y to u r is m a n d h o s p ita lity
p r o fe s s io n a ls ( R o d o lfa , e t a l, 2 0 11, p a g e s 110 - 111) :
 It is im p o r ta n t to ta k e a b a th o r s h o w e r e v e r y d a y . N o t
s h o w e r in g o r ta k in g a b a th e v e r y d a y m ig h t c a u s e b o d y o d o r .
Grooming Standards for Tourism and
Hospitality Professionals
H A IR
T h is is e v e r y p e rs o n ’s c ro w n in g g lo r y . It a d d s s ig n ific a n tly to a n in d iv id u a l’s
p h y s ic a l im a g e . B e in g th e c a s e , it n e e d s c a r e fu l a tte n tio n a n d c a r e . N o
m a tte r w h a t th e h a ir typ e is , th e fo llo w in g s h o u ld b e p r a c tic e d ( s o u r c e :
R o d o lfa , e t a l, 2 0 11, p a g e s 10 9 - 110 ) :
•  H a ir s h o u ld b e b r u s h e d o r c o m b e d a t le a s t tw ic e a d a y . T h is is to
m a in ta in its b o d y a s w e ll a s its s h in e w h ic h a r e n e c e s s a ry to h a v e a
g r e a t lo o k in g h a ir.
•  H a ir s h o u ld b e s h a m p o o e d a n d c o n d itio n e d w e ll a t le a s t tw ic e a w e e k .
B e in g p a r t o f th e to u ris m a n d h o s p ita lity in d u s tr y , it is im p o r ta n t to g e t a
g o o d fla tte rin g c o r p o r a te h a ir s tyle . U n tid y a n d fly a w a y h a ir d o e s n o t
in s p ir e a n y c o n fid e n c e o r in d ic a te a s e n s e o f o rd e r lin e s s .
•  C o rp o r a te h a ir s tyle s fo r m e n u s u a lly a r e p ro p e r w h e n th e y a re a t
le a s t a n in c h a b o v e th e c o lla r a n d a b o v e e a c h e a r. S id e b u r n s s h o u ld b e
k e p t in le v e l to th e m id d le o f th e e a r s , a n y th in g lo n g e r w ill m a k e o n e
lo o k s lik e a ro c k s ta r. F o r w o m e n , th e h a ir s ty le s h o u ld c a m o u fla g e th e
in d iv id u a l’s p e r s o n a lity . It h a s to b e tie d if it’s lo n g to m a k e it p r e s e n ta b le .
F o r s h o r te r h a ir , m a k e s u re th a t it is w e ll m a n a g e d a n d p r e s e n ta b le .
•  A v o id p la yin g w ith y o u r h a ir a s it s e n d s w ro n g s ig n a ls . If y o u h a v e a
th in n in g b a ld p a tc h , d o n ’t b r u s h y o u r h a ir fo r w a rd to c o v e r it. It lo o k s
fa ls e a n d d ra w s m o r e a tte n tio n to th e fa c t th a t y o u a r e b a ld in g .
•  A h a ir tr im is n e e d e d e v e ry tw o ( 2 ) m o n th s fo r s tr a g g ly e n d s . If y o u
c o lo r y o u r h a ir , m a k e s u r e it fla tte r s y o u r c o m p le x io n a s w e ll, k e e p it
c le a r o f d a n d r u ff a n d d o n o t u s e h u g e a m o u n ts o f o il a s th e r e a r e m a n y
s o lu tio n s a v a ila b le in th e m a rk e t fo r fly a w a y h a ir , lik e g e l a n d m o u s s e .
Grooming Standards for Tourism
and Hospitality Professionals
B o dy O do r
T h is is a c o n s ta n t s o u r c e o f tu r n in g a w a y p o te n tia l c u s to m e r s . T h is c a n b e
c a u s e d b y im p r o p e r h y g ie n e o r a n a c id ic p r e d is p o s itio n . C e r ta in fo o d s m a y
a ls o c a u s e th is ; g o o d e x a m p le s a r e g a r lic a n d o n io n s ! If y o u v a lu e y o u r
fr ie n d s w h o h a v e th is p r o b le m , d o n o t h e s ita te to in fo r m th e m . T h e y a r e
u s u a lly th e la s t o n e s to b e a w a r e o f th e s m e ll e m a n a tin g fr o m th e m . M o s t
e s p e c ia lly fo r h o s p ita lity a n d to u r is m p r o fe s s io n a ls , it is a n e m b a r r a s s in g
m o m e n t w h e n a g u e s t c o u ld s m e ll s o m e th in g fo u l fr o m th e m . If y o u a r e o n e
o f th e m w ith b o d y o d o u r , d o n o t w a it fo r s o m e o n e to e m b a r r a s s yo u . U s e
d e o d o r a n t. It is a lw a y s s a fe to u s e o n e to a c q u ir e a fr e s h fe e lin g w h ile
s e r v in g g u e s ts .
 Grooming Standards for Tourism and
Hospitality Professionals
B ody O do r
•  A p p ly d e o d o ra n t e v e ry d a y to a v o id b o d y o d o r . U s e a b ra n d th a t a d d s s c e n t to yo u r b o d y . It s h o u ld b e a p p lie d e v e ry
d a y, e v e r y a fte r b a th o r s h o w e r . J u s t a lw a y s r e m e m b e r th a t o u r a im is n o t o n ly fo r p e rs o n a l h y g ie n e , b u t to in te r a c t
w ith g u e s ts c o n fid e n tly .
•  F o o d s th a t a r e o ily s h o u ld b e a v o id e d .
•  M a k e s u r e to p re v e n t o n s e t o f a c n e . Im a g in e y o u r s e lf in c o r p o r a te a ttir e a tte n d in g to g u e s ts c o n c e rn s w ith y o u r
fa c e w ith a c n e o r p im p le s . It w ill d im in is h y o u r p r e s e n ta b ility a s a h ig h ly o rg a n iz e d in d iv id u a l. U s e s o m e fa c ia l c a r e
o r a c n e fig h tin g a g e n ts . F o llo w th e d ir e c tio n s in a p p lyin g it. J u s t m a k e s u r e to b e e x tr a c a r e fu l a b o u t u s in g th e s e
p r o d u c ts b e c a u s e th e r e m ig h t b e s o m e th a t d o n o t s u it y o u r s k in ty p e a n d m a y c a u s e th e s p r e a d o f p im p le s / a c n e .
•  T a k e a g o o d r e s t. It w ill h e lp y o u b e c o m e a le rt th e n e x t d a y o r n e x t a c tiv ity a n d w ill h e lp y o u r s k in g lo w .
•  O n e g o o d w a y to h e lp y o u r s k in g lo w is b y d rin k in g a t le a s t 8 g la s s e s o f w a te r a d a y, e s p e c ia lly w h e n h a v in g a
w o r k o u t o r e x e r c is e .
•  It is n o r m a l to g o o u t, ju s t m a k e s u r e th a t y o u a v o id to o m u c h e x p o s u r e to s u n lig h t a s it c a n d a m a g e y o u r s k in .
A v o id it fr o m 10 :0 0 a m to 2 :0 0 p m .
•  T a k e v ita m in s th a t c o u ld h e lp e n h a n c e yo u r s k in . V ita m in E w ill b e h e lp fu l to m a k e th e s k in g lo w . V ita m in C w ill
a ls o b e a g o o d h e lp . E a t fru its e v e ry d a y .
• U s e fa c ia l c re a m a n d b o d y lo tio n to m a in ta in o v e r a ll b o d y m o is tu r e .
•  W o rk o u t to m a in ta in s k in a n d b o d y p h ys iq u e . J u s t m a k e s u re to fo llo w w h a t y o u r tr a in e r w ill a d v is e y o u to a tta in
th e p h y s iq u e y o u w o u ld lik e to a c h ie v e .
Grooming Standards for Tourism and
Hospitality Professionals
T e e th
B e c a u s e to u r is m a n d h o s p ita lity p r o fe s s io n a ls n e e d to s m ile e v e r y tim e w h ile
in te r a c tin g w ith g u e s ts , e x tr a c a r e s h o u ld n o t b e o v e r lo o k e d o n th e te e th a s it w ill
c o n tr ib u te to th e to ta l a p p e a r a n c e o f a p e r s o n . N o te th a t n o m a tte r h o w g o o d
c o m m u n ic a to r w e a r e if w e a r e n o t ta k in g c a r e o f o u r te e th , it w ill s till c o v e r u p
o u r g o o d tr a its .
B a d b r e a th is a n o th e r tu r n o ff! Y o u n e e d to b r u s h y o u r te e th w e ll. G a r g le a fte r
d r in k in g te a o r c o ffe e a n d d o n o t fo r g e t to u s e a b r e a th fr e s h e n e r . A g o o d b r a n d e d
to o th p a s te is b e tte r . A ls o , s e e a d e n tis t o n c e e v e r y 6 m o n th s . S e e a d o c to r if yo u r
b r e a th s m e lls b a d p e r s is te n tly a s th e r e c o u ld b e a h id d e n p r o b le m in te r n a lly .
S m o k e r s n e e d to p a y m o r e a tte n tio n to th e ir b r e a th . U s in g m in t fla v o u r e d g u m o r
s u g a r fr e e c a n d y m a y h e lp d is s ip a te th is p r o b le m . T r y n o t to s m o k e a s m u c h a s
p o s s ib le if y o u w a n t to h a v e a g o o d c a r e e r in h o te ls a n d r e s ta u r a n ts .

Grooming Standards for Tourism and

Hospitality Professionals
H a n d s , F e e t a n d N a ils
E x e r c is e a n d Its B e n e fits
H a n d s , fe e t a n d n a ils p la y a n im p o r ta n t r o le in p r o je c tin g a p r o fe s s io n a l im a g e in th e to u r is m a n d h o s p ita lity in d u s tr y.
A lw a y s r e m e m b e r th a t d irty h a n d s , fe e t, a n d n a ils c r e a te a n im p re s s io n th a t o n e is n o t a w a r e o f h is p e rs o n a l h y g ie n e .
B e lo w a r e s o m e g u id e lin e s th a t c a n h e lp a p e r s o n m a n a g e h is h a n d s , fe e t, a n d n a ils ( R o d o lfa , e t a l, 2 0 11, p a g e 112 ): P e o p le g o o n e x e r c is in g b e c a u s e th e y w a n t to h a v e g o o d b o d y p o s tu re ,
• T h e s e s h o u ld b e c le a n e d a n d w e ll c a r e d o f. M a k e s u r e th a t n a ils a r e n o t c h ip p e d a n d n o d ir t is fo u n d u n d e r . M a k e s u r e g r e a t m u s c le s , g r e a t a b s , o r g r e a t b o d y b u ild . T h is is v e r y im p o r ta n t to
to file b r o k e n n a ils .
m a in ta in a g o o d p h y s iq u e a s w e ll a s to fe e l g o o d a n d b e tte r a b o u t o n e ’s
• N a il p o lis h is n o t a d v is a b le fo r m e n , a s th is m a y s e n d w r o n g s ig n a ls in a c o r p o r a te s e ttin g . J u s t s h o w yo u r n a tu r a l
h a n d s a n d n a ils in a s im p le w a y, c le a n a n d p re s e n ta b le . A lw a y s c h e c k th is b e fo r e in te r a c tin g w ith g u e s ts . O r e v e n yo u r s e lf. M o r e th a n th is , e x e r c is e c a n h e lp a p e r s o n b u ild a h ig h e r s e lf-
fr ie n d s m a y fin d it fo u l fo r y o u r p e r s o n a lity a s it c re a te s a n im p a c t th a t y o u a r e n o t a w a r e o f y o u r p r o p e r h y g ie n e . e s te e m . F o r to u r is m a n d h o s p ita lity p r o fe s s io n a ls , e x e r c is e c a n h e lp
• W o m e n m a y w e a r n a il p o lis h , h o w e v e r, it s h o u ld c o m p le m e n t th e ir p e rs o n a lity a n d s h o u ld b e a p p r o p r ia te to th e r e d u c e s tr e s s le v e l a s th e y c o n tin u e to in te r a c t w ith th e c h a lle n g in g
o rg a n iz a tio n th e y a r e in . S in c e yo u w ill b e w o rk in g in th e h o s p ita lity a n d to u r is m in d u s tr y , b e c a re fu l w ith y o u r c h o ic e o f
n a il p o lis h . It s h o u ld h a r m o n iz e w ith y o u r s k in to n e s a n d c lo th in g c o lo r s . M o s t o f th e tim e , th e r ig h t c h o ic e is b u ffe d , n e e d s o f th e g u e s ts . It c a n a ls o im p r o v e o n e ’s m o o d a s it b e c o m e s a n
c le a r, o r p a le p a s te l p o lis h . B u t fo r fo o d s e r v e r s , it is a d v is a b le n o t to w e a r n a il p o lis h to e n s u re c le a n lin e s s o f th e fo o d o u tle t fo r te n s io n , a n g e r , a n d o th e r u n n e c e s s a r y e m o tio n s th a t m a y
b e in g s e r v e d .
a ffe c t o n e ’s jo b .
• A lw a y s k e e p th e fe e t d ry , e s p e c ia lly w h e n w e a r in g s h o e s a s it m a y c a u s e a th le te ’s fo o t o r itc h in e s s .
• F o r s m e lly a n d s w e a ty fe e t, u s e c o tto n s o c k s a n d c h a r c o a l lin in g s fo r yo u r s h o e s .
 Grooming Standards for Tourism and
Hospitality Professionals 1.H a ir is c le a n a n d s h in y
G R O O M IN G C H E C K
2.H a ir is n e a tly a n d a ttr a c tiv e ly a r r a n g e d

M o s t jo b s in th e to u r is m a n d h o s p ita lity in d u s tr y r e q u ir e 3 .M a k e - u p is s k ilfu lly a p p lie d

4 .M a k e - u p c o o r d in a te s w e ll w ith c lo th e s
d e a lin g w ith v a r io u s g u e s ts , s o o n e n e e d s to b e p r o fe s s io n a l 5 .M a k e - u p is a p p ro p ria te fo r d a y 's a c tiv itie s

in a ll a s p e c ts . F r o m g r o o m in g to p r e s e n ta tio n o f o n e s e lf, it is 6 .F in g e rn a ils a r e n e a tly m a n ic u re d

v e r y im p o r ta n t th a t o n e is a w a r e o f h o w to d e v e lo p 7 .H a n d s a r e s m o o th a n d s o ft
8 .U n d e r a r m s a r e fr e e o f h a ir
h im s e lf/ h e r s e lf in o r d e r to fa c e th e c h a lle n g e s o f th e in d u s tr y 9 .G u a r d e d a g a in s t m e n s tr u a l o d o u r s

c o n fid e n tly . B e c a u s e th is is a ls o a c o u r s e o n d e v e lo p in g 10 .L e g s fr e e o f n o tic e a b le h a ir fu z z

11.B a c k s o f h e e ls a r e s m o o th o r c a llo u s e d
p r o fe s s io n a l a n d le a d e r s h ip s k ills , s o m e ite m s n e e d to b e 12 .F e e t a n d to e n a ils a r e n e a tly p e d ic u r e d
d is c u s s e d a c c o r d in g to g e n d e r s o th a t e a c h w ill b e 13 .F o u n d a tio n g a r m e n ts a r e a d e q u a te fo r y o u r fig u r e

c o n s id e r e d . 14 .C lo th e s a r e n e v e r to o s p o r ty fo r th e o c c a s io n
15 .C lo th e s c o o rd in a te a ttr a c tiv e ly ( s u it o r d r e s s , s h o e s , b a g s , je w e lr y , e tc .)

A N N O Y IN G F A U L T S A N D D E F E C T S IN P E R S O N A L A N N O Y IN G F A U L T S A N D D E F E C T S IN P E R S O N A L
G R O O M IN G , A P P E A R A N C E , A N D B E H A V IO R IN W O M E N G R O O M IN G , A P P E A R A N C E , A N D B E H A V IO R IN W O M E N
1.C o c k ta il d r e s s w o r n to w o r k 16 .D a n d r u ff o n h a ir o r s h o u ld e r s
2 .E x tr e m e s in fa s h io n w o r n to th e o ffic e 17 .C u r le r s w o r n d u r in g lu n c h b r e a k
3 .E v e n in g s h o e s w o r n to th e o ffic e 18 .B o d y o d o u r
4 .C lo th e s w o r n th a t a r e to o tig h t 19 .B a d b r e a th
5 .S h e e r b lo u s e w o r n w ith to o little in n e r s h ir t u n d e r it 2 0 .P u ttin g o n m a k e u p , c o m b in g a t d e s k o r in p u b lic
6 .U n d o n e a n d u n e v e n h e m lin e 2 1.C h e w in g g u m a t w o r k
7 .D a n g lin g , jin g lin g je w e lr y in th e o ffic e 2 2 .A d ju s tin g h o s e in p u b lic
8 .T o o m u c h je w e lr y 2 3 .S m o k in g
9 .B r a s tr a p s th a t c a n b e s e e n 2 4 .N o t d r e s s e d a n d r e a d y to g o a t th e a g r e e d tim e
10 .R u n d o w n h e e ls 2 5 .P o o r ta b le m a n n e r s
11.E x c e s s iv e m a k e - u p 2 6 .B o is te r o u s ta lk in g a n d la u g h in g
12 .E x c e s s iv e p e r fu m e 2 7 .O r d e r in g e x p e n s iv e fo o d in a r e s ta u r a n t a n d n o t e a tin g it
13 .B le m is h e s a n d b la c k h e a d s o n fa c e 2 8 .D e v e lo p in g e x p e n s iv e ta s te s a n d ta k in g a d v a n ta g e o f ( yo u r ) d a te
14 .B itte n fin g e r n a ils
15 .P o o r ly g r o o m e d h a ir
REFEREN CES:

M a g a lo n a , E . & S a d s a d , E . ( 2 0 0 8 ) . P e r s o n a lity D e v e lo p m e n t a n d H u m a n R e la tio n : A P r a c tic a l A p p r o a c h .

M a n ila : M in d h s a p e r s , C o ., In c .

R o d o lfa , B e r n a r d o J r . B ., A q u in o , M a . C h r is tin a G ., D e llo v a , R o v e n a I., a n d T io n g c o , N ic h o la s C a r m e lo P .

( 2 0 11) . L e a d e r s h ip a n d P e r s o n a lity D e v e lo p m e n t fo r T o u r is m a n d H o s p ita lity P r o fe s s io n a ls . M a n ila :
M in d s h a p e r s , C o ., I n c .

S u w a r n a a d i. ( 2 0 0 8 ) . R e tr ie v e d a t h ttp :/ / c o o lm e n s h a ir .c o m / 2 0 0 8 / 0 4 / c h o o s in g - r ig h t-
h a ir s ty le - fo r - yo u r - fa c e .h tm l, 0 4 - 2 7 - 13