GROUP UNITED KINGDOM

ONE Aftersales

November 2022

VAS 6154A Aftersales support Inc..(VAS 6154/4A)

Volkswagen Group Tools & Equipment are continually reviewing our aftersales processes and have updated this aftersales
support document in light of current supply demand for the VAS 6154A and VAS 6154/4A USB connector.

Important Note
Reviews with the supplier suggest that third party / independent repairs have been
identified within some returned units.
It is extremely important that no repairs are carried out to VAS 6154(A) components
outside of the supplier repair or exchange agreement. In addition no third party
accessory should be utilised.

Your support starts here!

Firstly, consider all possibilities regarding the fault, (car, diagnostic tool such as laptop, firewall restriction, software, knowledge,
etc. . If all of these areas have been checked and no issue is located then lets see if we can reset your device, this will support
in excess of 30% of reported failures.
The steps on the next page will guide you through a reset procedure that has been offered by the supplier. There is also a video
showing the reset procedure for VAS 6154(A)
T i tl e Suppliers Loan Tool Programme Diagnostics & Software
Aftersales care Process
VAS 6154A

Factory reset procedure for the VAS 6154/1A:

• Connect the VAS 6154/1A docking station to the laptop
• Remove the USB cable from the VAS 6154A VCI (dongle)
• Press and hold down the button on the VCI (dongle) and insert it into the docking station, keeping the button on the VCI
pressed
• Keep this pressed in for 1-15 seconds until the dongle beeps.
• You can then release the button and the lights on the VCI (dongle) will flash.

Give the VCI (dongle) 1-2 minutes to factory restore. Then reconnect the USB cable if the version you have.

You can click on this video tutorial from ACTIA, it is shown with the previous version (VAS 6154) however the reset procedure is
the same for the later VAS 6154A. Now pair the VCI (dongle) in ODIS via the “Diagnostic Interface” option under “Extra’s” and
retest using a vehicle. The initial parameters (factory settings) are now applied.

Still got a technical problem with your device?

Follow the instruction below

Contained support, next steps!

If you still have concerns regarding the hardware of your diagnosis interface, or you are experiencing difficulties with pairing /
configuring the VAS 6154(A) equipment, contact the Volkswagen Group information systems service desk on 0800 046 8179 with
these essential details:

• Complete company address (including your Retailer number)

• Contact name
• Telephone number
• Email address
• Affected device (e.g. VAS6154A main device, VAS6154/4A USB Connector…) (Refer to ETKA Tools Tab for full list of each part
number provided with the VAS 6154A kit)
• Serial number of the equipment Suppliers Loan Tool Programme Diagnostics & Software
How your claim will be handled?
DESIGNING . MANUFACTURING . OPERATING

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 Exchange process

Device under warranty:

1. Support creates ticket in ACTIA IME Service Portal (AIS) to inform ACTIA IME GmbH (AIME) about exchange
2. AIME received ticket and send exchange device within 72 hours (depending on stock of failed item)
3. Included in the package with the exchange device will be all the necessary documents for a return delivery, along with
the prefilled return voucher with return address, instructions and a contact address for the parcel delivery service
4. The dealer MUST pack the faulty device in the box and notify the parcel delivery service that it is ready for collection
ASAP
5. All returns will be tracked by AIME
6. If the unit is not returned to AIME under the agreed terms for VAS 6154A exchange service, the cost of the device will
be invoiced to your business.

ACTIA IME GmbH • Confidential • Disclosure without written consent is not permitted • 17-Nov-22 2
 Repair process
Device out of warranty because of period of warranty has expired or misuse:

1. Support creates ticket in AIS to inform AIME about repair and send dealer the order form belonging to the ticket
2. In case of order for repair dealer sends defective device and the order form to AIME on his own costs
Important: For countries outside EU:
The device must be sent customs cleared. Do not send it with a normal parcel service (e.g., Royal Mail).
Devices sent by normal mail cannot be customs cleared and will be returned to the sender at the sender's
expense. Please choose a courier service like UPS, TNT, FEDEX, DHL EXPRESS who can perform the
customs clearance.

3. Defective device arrives at AIME will be analysed

4. AIME creates a quotation and send it to dealer

5. Dealer pays the fees for repair in advance

6. Repair will be executed

7. Repaired device will be sent back to dealer

ACTIA IME GmbH • Confidential • Disclosure without written consent is not permitted • 17-Nov-22 3
AN ENTREPRENEURIAL SPIRIT
TO MOVE FORWARD TOGETHER

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