INDIRECT CASE STUDY - WORKSHEET

Requirements
 please respond to Adela’s email with letter
 explain to her the new company policy
 work out something with her to accommodate her request
Request
 a few night shifts over the next 4 months
 at least a week in advance
 IF NOT POSSIBLE, to take a 4-month leave of absence until my co-op placement is over.
Preparation
1. Bad News:
2. Reason:
3. Alternative:
Indirect Strategy Outline Template

Buffer  I am yet again impressed by your far-

(Neutral statement related to the purpose
of the message without revealing the bad
news. Avoids negative language but does
not mislead with overly positive
information. Use one of these strategies:
 Good news / Neutral
 Person /Relationship
o Appreciation/Compliment
o Apology/Understanding
 Purpose/Issue
o Chronology
o General agreed upon
principal
Explanation:
(Stick to the facts and avoid editorializing
with opinion. Avoid negative wording; use
neutral or positive language)
sightedness, ambitious and
responsible nature. Your attitude is
commendable.
 I understand you want a flexible work
schedule due to the secured
opportunity. I am sincerely delighted
for your success.
 To ensure stability towards work
schedules, our company has
implemented a new policy to
establish fixed work schedules
assigned to the employee for specific
days and times.

Bad News:  However, arranging for occasional

(Use passive voice and a dependent clause.)
Alternatives
(What alternatives are being presented?
Avoid negative wording; use neutral or
positive language)
irregular shifts or approving long-
term leaves would be against this
new policy.
 But, considering your situation, you
may be provided night shifts to
accommodate your other
endeavours.
Good Will  Based on your past performance,
(How can you create good will? What is our company wants you to pursue
Follow-Up Response you are looking for?) your position at the Region of
Waterloo International Airport.
 We wish you the best of luck and
look forward towards your response.