Zone 4 Military Checkpoint, Bugo, Cgayan de Oro City

December 12, 2023

J&T Philippines
Puerto, Cagayan de Oro, Misamis Oriental

Good day Ma’am/Sir,

I am Rhea Anne Larigo, one of the people that has enjoyed the service of J&T for years now. Throughout my
business span of years, J&T has been my courier for most of my parcels and so far, I don’t have any problem
with your service except last Dec. 1. This letter will be a detailed explanation of what happened.

On November 29, 2023 I have a pick up parcel Ciarra Mae B. Pendon. The pick up was successful I don’t have
any problems; in fact, I was able to provide the tracking number to her at the same day at night as seen in the
image below:

On December 1, I have a pick up for my customer Sophia Lianne Rose Melegrito. It was picked up in the
afternoon.
The rider informed me that he thought there would be two parcels in total because it was double booked.
Which means there are 2 pick ups booked from me for the same customer, which is Sophia Lianne Rose
Melegrito. I then informed the rider that I only have one parcel for her, so he told me to delete any of the two
and just leave one since they both just have the same information. I just agreed because that happened to me
before that your app generates two pickups for the same person and it just went well.

However, on December 2 I noticed that the pickup was still in “requesting pickup status” and that makes me
confused because I was waiting for the TN so I can provide it to miss Sophia.

I then called the rider that picked up my parcel because again as seen in the photo, there is no way to find the TN. The
rider was very accommodating and worked hard to find the parcel’s information. However, I wasn’t able to get my
parcel’s information correctly.
 The tracking number of the parcel he provided is a tracking number of Ciarra Mae Pendon’s item. As
seen in this image again that I already provided to her last nov 29 so it can't be the same. I went to the
warehouse to ask about this case personally and that’s when they found out that it was the system’s mistake.
The waybill that was generated for my customer Sophia lianne rose was not correct. The waybill that was put
to her parcel is Ciarra Mae Pendon’s information, all in same address, name, number and even tracking
number that’s why my second parcel now is missing.

The j&t personnel gave me a solution in which they are going to track both of my parcel and ipabalik
dito sa Cdo so I can correct their waybill information, and I waited. However, last dec 6 my customer Ciarra
Mae pendon already received her parcel but it's fine because it was the first parcel which is really meant for
her. I informed the personnel na ano ba ang other option for this since impossible na na pabalikin ang both
parcels ulit dito dahil natanggap na ito ng aking unang customer. They gave me an option to ask ciarra mae
pendon to inform me if ever she will receive another parcel so that jnt will personally book a pickup so it will
be delivered to Sophia Lianne’s address.
However, days went by and up until now, she did not receive any new parcel from me.

At this point, I really don’t have any choice but to ask for refund for my customer’s item. Clearly, this is not my
fault nor the J&T rider, or personnel but a failure of the generated information of your system. I don’t wish for
any consequences faced by the rider or any personnel from this branch because they accommodated me
enough, its just that it will be difficult to track down my parcel at this point since the TN for my second parcel
will be already labeled as “delivered”.

Seen in the photos is proof of the amount paid by my customer. I don’t need to be refunded for the sf but at
least the whole amount will do which is 1360. I can't wait for another week for the parcel to be found because
it's the holidays and I will not be around CDO starting next week, which means I won't be there to
accommodate this case and my customer is already upset about what's happening. I believe I should not be
the one to refund my customer for that amount because I didn’t do anything wrong. I also don’t have any
money left in me because I am just a student and the money from that purchase was already spent for my
allowance. The information I put for my customer is exact and correct but your system generated an
information of a parcel that was on november 29; that’s clearly not my fault nor the rider.
I hope to get the refund that my customer needs by this week Sunday December 17, 2023. This is the allotted
time she provided. You can send it on my gcash 09535429979- rhea anne larigo. I promise you won't be
hearing anything from me as soon as I get this refund.

Thank you. Happy holidays.

RHEA ANNE LARIGO R.