Professional Documents
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Townway Welcome Letter
Townway Welcome Letter
Townway Welcome Letter
Thank you for choosing a property managed by Fairlawn Real Estate and welcome to your new home! See below for
some helpful information!
Setting Up Utilities:
Resident responsible utilities will need to be transferred into your name prior to move-in. Please refer to your lease
within your AppFolio Resident Portal to confirm the utilities you are responsible for. A $50 processing fee in addition
to the bill amount will be added to your ledger for any bills that Fairlawn receives during your residency.
• Gas/Electric: Contact Ameren @ (800) 755-5000
1) Online for Non-emergencies - Submit a “Maintenance Request” online through your AppFolio Resident Portal
2) Via Phone for Emergencies and Non-emergencies - Call the Maintenance Contact Center (MCC) at 317-899-9738
and speak with a representative
Fairlawn has on-call 24/7 Emergency Maintenance Technicians and Vendors who can be reached for emergency
maintenance needs. Emergencies are defined as situations that may cause immediate property damage or pose safety
concerns. Issues that do not meet these criteria will be addressed during normal business hours.
Lockouts:
If you are locked out of your home, a Fairlawn Representative can come to give you access. The minimum cost will be
$100 but could be more pending the actual bill amount. You will also have to present your ID to the technician when
they arrive.
2500 Galen Drive Ste. 10, Champaign, IL 61821 | 217.239.4300 | leasing@fairlawnre.com | www.fairlawnre.com